Vivapets Reviews 318

I did a lot of research on a Cat Carrier and I kept coming back to the Catit Cabrio and I wasn't dissapointed. It arrived yesterday from Portugal to New Zealand in 2 weeks. Paulo was amazing. The co... See more

Great price and super fast delivery. Shipping cost was ok too, although packaging could have been better to protect product as box arrived quite damaged.

Amazing products, amazing shipping, packaging. I highly recommend their store for anything that you're looking for regarding your favorite pet. I will definitely be shopping there again. Prices are ve... See more

I was in desperate need of renal food for my cat, and Purina Pro Plan was temporarily out of stock in the UAE. By accident, I found the Vivapets website, and to my astonishment saw that they ship inte... See more

The food that we ordered was not available in india and i had tried for several years to procure them. In viva pets i have found a way to get them seamlessly. Thanks to their prompt and effective r... See more

I bought this toy on Amazon for my cat which is one his most favorite toys of all. we had some family over and they wanted to buy it for their cat too but it was sold out on amazon so I googled it an... See more

My daughter had flea outbreak two days before new sofa expected. This tablet came within 2 days and solved the problem. This is the only treatment that actually works on long haired cats

I am giving Vivapets a five-star review. I am completely impressed. I ordered now three times, and so far so good! I have a special needs kitty that needs a higher quality of feed, and Vivapets came t... See more

Product availability is excellent. Hence, the 4 stars. However, two areas need improvement: 1) filters don’t work well, making it hard to find specific items, and 2) shipping costs are too high. Worth... See more

I really appreciate the service of Vivapets! My special needs cat is thriving because of what foods they have to offer. I have ordered from them without any issues and shipping all the way from Portug... See more

I was a little sceptical when I placed my order after reading mixed reviews but was pleasantly surprised. I got an email notification once it was shipped and arrived within 2 weeks to New Zealand. Ve... See more

We live in Canada, but our cats just hate Canadian cat food, we tried everything on the market and they just turn their noses up. Now being Europeans ourselves, we know that European food is tasti... See more

Timely delivery, from an overseas customer. Product I ordered was already in stock which no doubt saved a considerable amount of time considering that this was a distress purchase. Great communication... See more

I recently placed an order of Hills and Purina Diabetic wet cat food. Yesterday when I received my order I was horrified to find one of the pouches of Purina was open, half empty and deliberately tape... See more

Finding this particular bow tie i have been looking for which seems like forever . My heart lept when i openend the package . Quality excellent thank you .

Ordered some medication (Milteforan)for my dog pm on Wednesday 1st Oct. and it was delivered before 10am this morning the 4th October. Brilliant service and did not require a vets prescription. Thour... See more

I purchased Hill’s prescription diet for my Beagle. Placing the order was easy and once placed I received immediate confirmation. My order was processed and delivery effected very quickly, I was kept... See more

If I could give zero stars I absolutely would. Viva Pet is one of the worst online stores I have ever dealt with. They hide the fact that they are based in Portugal, charge outrageously high shipping... See more

Great service. My order was processed quickly, and the shipping method to Canada was very efficient, with tracking along the way. I like that Vivapets has products that I cannot get anywhere else.

Update. In the end the company was able to ship a new package and resolve the issue. They did right by me in the end. Thanks Vivapets. Parcel never made it to me. Many of my packages have been... See more

When ordering in Canada beware! I just got a 30 dollar import bill, nothing is mentioned when ordering and nothing is mentioned where it is coming from. I’m assuming Portugal now going back to th... See more

Worst place ever to order from. They falsely pose that the company is in Canada. Absolutely rape you on shipping charges. I paid for 2 day shipping it has now been 7 days and I still dont have my pac... See more

The collar I ordered was not available but I was given the option to change to another or get a refund. I choose the replacement which arrived promptly. I would order from them again. Just disapoin... See more

When placing the order from Ottawa (Canada) one thinks that the store is in Canada because "Canada" appear in their name. The store is actually located in Portugal. It took 9 days to get here. Its abo... See more

Happy with the service! Always a little bit of a worry when ordering from overseas but I made sure to pay the little extra for postage which guaranteed no import tax! It arrived in good time and will... See more

They don't take any responsibility of their deliveries but they claim customers. The attitude in the customer service is really bad, not customers friendly or helpful at all You will loose your mon... See more

Original order in Jan had no problems at all, quick hassel free purchase and delivery. Very dissapointed when came to reorder that item was not in stock with no info when item would be restocked

I bought a collar for my cat and was very pleased with the quality of the material—it’s excellent! During the process, I needed support to adjust some details in my order, and the customer servic... See more

I ordered from Australia and was surprised that I received my order so fast. Great communication, good quality products. My dog loves her toys so much. Thank you so much, excellent work!

Purchased an item and paid for 3-7 day delivery. The item did not turn up within this time frame and I never even received a dispatch notification. I contacted them via email to query this and was t... See more

No disclosure is made regarding where the product comes from and having to pay additional import duties is not mentioned anywhere in your offer. Will not buy from you again.

Best experience with them. Fast shipping and you can find everything u need for your pet from medical food to regular food and basically everything regarding your pet.

Great company, I can't get my little chihuahuas flea and tick frontline anywhere in the U.K. but found it on this site,sent really quickly considering it was coming from abroad,many thanks

I ordered pet meds that are not available without seeing a vet. I received my order as described and within a timely manner. Definitely will order again!

Used this company twice now as it seems nowhere here in the U.K. sells frontline for a 2-5kg dog,only the 2-10kg which is no use as it is too much for my very small chihuahua. Obviously it takes long... See more

I received excellent, efficient and professional service from Vivapets. I made a mistake on my online order, emailed Vivapets and not only within a day my order was updated and shipped, a refund was a... See more

That the Virbac Effipro Duo for my cat could be ordered in U.K. on May 29 and find its way to Portugal and then to my Quebec, Canada residence by June 9, is very impressive indeed. I am looking forwar... See more

Misleading Company – Hidden Fees & Zero Accountability I wish I had seen the other reviews before ordering. VivaPets claims to be a “local” pet store through falsely stating at the top of the... See more

Product as advertised. Dispatch time very good as is shipping. Kept up to date about order with good communication. Have used the site many times and always been happy.

I had been searching the globe looking for a specific dog bowl - and I was thrilled to find VivaPets had them!! And what’s even better - was the fact I received them in record time! In fact, I’m getti... See more

I Love Vivapets The type of food I need for my cats , I can’t always find it but with viva pets I do. On top their customer services team are very proactive and helpful. Highly recommend them.

I am very pleased with my purchase from this store. Excellent customer support. Fast delivery and quality product. I will continue to shop from them.