Steer clear
Ordered a pair of £500 Tom Ford shoes online,arrived only to be given to right shoes,after many phone calls and different operators, was told to return them,never did they acknowledge my emails, I was constantly having to phone them,today I phoned again,asked if they'd received my photo of proof of return,yes,they had, I was told,they would send out a replacement,twice I was told they were in stock,by two different operators,5 minutes after being told they were being sent tomorrow, got an email saying they were out of stock. I will NEVER,shop with this company again, I didn't realise they were House of Fraser related,if I had, wouldn't have shopped with them,as Frasers are just as bad. Just one disaster after another,I've spent at least an hour in total on the phone to them.Nice operators but none of them know what the other is doing and you never get the same person twice.
4 July 2024
Unprompted review