ATG Tickets Reviews 52,912

Call was answered promptly by Johnny who was pleasant and helpful. I had done my “homework “ prior to calling so knew which seats I wanted but as they were expensive Johnny suggested possible swap to... See more

I always use AGT to book my tickets and think they’re great. Today I needed to exchange dates for a show I had booked and Johnny handled it very efficiently. He found me a better seat than I had origi... See more

I had some technical issues registering my account online and rang ATG twice and spoke with Eve and Ewan who were both very understanding, patient and helpful. Ewan emailed and followed up with their... See more

Sam on ATG tickets customer service phone line was very helpful in booking for my 6 month old baby to come with us to a show in Birmingham. He booked tickets for us along with baby in arms ticket. He... See more

Not sure who this falls on, but please consider using more than one method and maybe even occurrences of notification when an act is rescheduled. Your email went to my junk folder and I never saw it (... See more

I had to contact ATG by telephone as I'm disabled and couldn't get my ticket reservation right. It was only adding a companion but not myself in a wheelchair space. Luckily my call was answered by a... See more

I called customer services in the morning before going to the theatre in the afternoon, after my sister had said I wouldn’t manage the stairs in the theatre. Charlotte was so helpful and did the... See more

Rang the helpline. Pleasantly surprised to be on hold for less than a minute. Connected to a friendly person called Sam who was extremely patient and helped me find the best option for exchanging my... See more

Lisa R was very friendly caring and helpful she went o we and above to help me find the right Acess disabled tickets for me end of an aisle etc for comfort and ease legroom & steps etc and my part... See more

I have just made some Access bookings on behalf of my Aunt who is 92, visually-impaired and additionally uses a walker. I had the immense good fortune to get through to Josh who was patient, knowledg... See more

Called box office directly as wanted to ask advice on seating ! I dont like heights and get a bit clostraphobic Sam was excellent and extremely helpful advised and explained where we would be be... See more

After buying tickets for a show, whilst waiting for the date my husband had a knee replacement and we realised that he wouldn’t be able to easily sit in the seats that we had booked. We called AT... See more

I had booked the wrong theatre for my tickets to see moulin rouge. It was my daughter’s Christmas present and I only realised the week before I'd booked London not Manchester. I rang the customer serv... See more

Danielle was so helpful to me, when the date we were due to attend the panto in Dec’26 was cancelled…having booked flights from the north of Scotland around the show it was panic stations🙈. Danielle... See more

I had booked tickets for Wicked on 31st January afternoon performance, due to illness we were unable to attend and had the tickets exchanged to 25th April I didn't get my callers name but it super eas... See more

ATG do not make it very easy to contact them by phone but thankfully when I did finally find a number and get through after being in a queue for 15 minutes my issue was sorted very quickly by an incre... See more

I am very pleased with the customer support I received from Sam. He was able to assist me in exchanging tickets for July due to a wedding. He also provided valuable advice regarding the days and tim... See more

The bot can't answer the questions I have, and when I eventually found an email address to make a complaint regarding the bot I got a generic response back. However this did contain a telephone number... See more

Our Paddington ATG tickets were booked today with fantastic advice & knowledge on where would offer the best view for our first experience at a London venue. My daughter has an access card & as I a... See more

Rang to book tickets - totally forgot it was rhe January sale and lines would be busy. Got through to Kelly who was very patient and systematic in trying to resolve issues with my online account. Sort... See more

Have contacted both the only email and phone number this shambles of a company openly publishes on at least 5 occasions now regarding being dramatically over charged for 2 drinks This company sim... See more

We booked tickets as strictly fans in June 24 to see JO JO had screen shot advising only 7 days Never advised he was only doing certain shows. Found out week before he was not doing matinees Tues/Wed... See more

⁷Customer service dont want to respond to emails. Sent two emails to two active customer service emails and nothing. Terrible Service. Regarding a ticket i have booked for february in manchester... See more

Phone call was good, Reece was very efficient in calling back and explaining ticket options. Reallocated seats agreed and payment taken. Score would be 5 except email didn’t have attached tickets and... See more

Unable to access tickets from desktop. Account says I have no tickets. Finally found tickets on iPhone email two months old. Not able to send to Apple wallet. Website offers no reason why other th... See more

Unfortunately I couldn’t book online as I had a voucher. I called AGT Tickets & got through relatively quickly & Matt answered. What a very pleasant experience. He took me through the process easily &... See more

As always wonderful customer service from ATG! However, Jodie surpassed even the best people who have helped me in the past. Jodie effortlessly sorted out a query which would have taken me ages to s... See more

Online system to exchange tickets difficult to find, and then didn’t even work. However was contacted within an hour by phone, and as I was unavailable received an email to call back. I did this and r... See more

Accidently booked a senior ticket and wanted to change this to normal seat. Spent over hour in call queue without answer......am now back in queue trying to get somewhere with no luck. Sent a request... See more

ATG are simply amazing. I didn’t realise they had a disability scheme, I contacted them as my daughter has ADHD and ASC as well as a rare autoimmune condition. ATG have accepted her straight away for... See more

I’ve had ATG membership for years and saved a huge amount on booking fees and getting opening night offers. Usually I can do everything online. However, I had to exchange some tickets and needed extra... See more

I go to the theatre regularly, and choose to book my tickets over the phone (since the ATG website no longer allows you to book multiple shows in one transaction). My local theatres are a part of ATG... See more

The company advertises show tickets at a low price and then when you book on-line adds in an unwanted 'Customer Experience Package' for a free drink and a packet of crisps at £15 per head. No way to r... See more

Have used ATG Tickets for a few years. Registered my Hynt card (Wales only) before first used booking system . Then had to register Nimbus card recently with no problems. Tickets are easy to book onl... See more

Website for Robin Hood at Wimbledon not been updated so no running time given despite Panto going live. No way of contacting box office direct. Customer Service phone number went unanswered. Sent emai... See more

What a pleasant surprise to have my request to change tickets( to a different date) actioned without any problem whatsoever!! Unfortunately I was unable to exchange the tickets online as hadn't lo... See more

We had to last minute reschelule due to illness and found trying to do it online was beyond our skill set. We called and Danielle told us all the options and availabilities. Instantly, our problem w... See more

I cannot access my account (if indeed I have one) as the site tells me it has emailed a code to change the password but I don’t receive the email. This suggests I don’t have an account but it won’t... See more

My daughter bought 2 tickets for Neil Diamond at Sunderland Emprire, paying £6.00 insurance cover as myself and husband are elderly. On the day of the show I slipped down a step bending my foot back... See more

Absolutely exceptional customer service ! I submitted a request to change seats at around 7pm and got a call (from an actual human not a robot !) 10 minutes later. They perfectly handled my request an... See more

Phoned today to book tickets as I had a theatre voucher to use. Matt was clear, helpful and explained every step clearly and making sure everything said was explained and understood. A seamless experi... See more

Contacted ATG to exchange tickets for a show. The advisor I spoke to Johnny was very helpful and efficient in completing the ticket exchange. This was completed quickly and email confirmation rece... See more

Just booked some tickets with Hannah’s friendly and professional help on the accessibility line. All very straightforward and Hannah was very helpful at explaining each stage of the process. Hoping fu... See more

I accidentally bought tickets to the wrong night, and was very pleased with the ultimate customer service provided by Eva and Matt in helping me change the date. I did have a problem submitting the in... See more

Very disappointed with ATGtickets. I was issued a voucher after a booking error, with only one restriction stated (Harry Potter and The Cursed Child). Later I was told it couldn’t be used for the show... See more