While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the wide selection of products, the competitive prices, and the overall ease of the ordering process. Consumers consistently praise the high quality of the products available, noting that items arrive as expected and in perfect condition. People find the product information to be clear and helpful, which makes it easier to compare different options and make informed decisions. Consumers also appreciate the fast shipping and delivery service. Many reviewers highlight the company's focus on doing a few things really well, which results in a smooth and satisfying shopping experience. Some reviewers have reported issues with orders. However, the general consensus is that the company provides excellent products and services.

Based on these reviews

Rated 4 out of 5 stars

Selection, pricing, and ease of the ordering process is great. I do gripe about USPS, which in no way reflects on Evo. I’ve watched the tracking on my package go from Seattle to New Jersey to Denver,... See more

Rated 5 out of 5 stars

EVO has become my new go-to for snowboard equipment! Not only do they have all the best brands , they have awesome prices too. Shipping is always on time especially when I'm East coast n they are West... See more

Rated 5 out of 5 stars

Absolutely stoked on this order from evo. The Poison Nitro bindings showed up exactly as expected, on time, and in perfect condition. The purple color is 🔥 in person — bold without being obnoxiou... See more

Rated 5 out of 5 stars

Evo is so focused on doing a few things really well and they get it right. Product descriptions are helpful, images are clear and selection is second to none. It’s easy to compare like products becaus... See more

Rated 5 out of 5 stars

EVO is always on the list of places to check when I'm looking for a deal on MTB or ski gear. Consistent stock on what I'm looking for, and usually at a lower price than anywhere else online. Also know... See more

Rated 1 out of 5 stars

I ordered the 686 Badtzmaru mittens for snowboarding, and wish I could tell you they were amazing but unfortunately, I got a completely different glove brand/size. And now since I have to return the w... See more

Rated 5 out of 5 stars

Evo aims to help everyone get ready for the slopes by offering unbeatable prices with exceptional support! The website offers EVERYTHING you need to reassure your thoughts in selecting equipment. Simp... See more

Rated 5 out of 5 stars

I had a great buying experience with my recent order, thank you! I would like to share two small suggestions to help improve the shopping experience for future customers: 1. Off-season discounts: I... See more

Rated 5 out of 5 stars

The sales rep I met with in Portland for boot fitting was excellent; knowledgeable, respectful, went out of his way to answer all my questions. Ordered skis online, picked them up in Seattle; again,... See more

Rated 5 out of 5 stars

The team at Evo are super efficient. It was an international order. The product arrived as ordered without any delays in petfect condition. Absolutely LOVE the Oyuki Trigger Mitt. This is my second pa... See more

Rated 5 out of 5 stars

Excellent advice, and suggestions. I was'nt sure about the size for the Helly Hansen jacket I wanted to purchase. Per a phone call the EVO rep suggested shipping a L & M, and returning the jacket no... See more

Rated 5 out of 5 stars

Process was easy and smooth. Really like the packages offered. Was also really impressed with the experienced customer service reps that provided knowledge advice helping a newer rider to make the r... See more

Rated 5 out of 5 stars

Great overall customer experience. Great info from the team was also provided when asking for help, Great prices, fast shipping and delivery. Super pumped to get out on the mountain.

Rated 5 out of 5 stars

I bought a pair of ski boots. The staff were friendly and helpful. Helped me place order manually when there was a technical issue. And helped me recall and cancel a duplicate order misplaced by th... See more

Rated 5 out of 5 stars

Great deal for the Custom Flying V 158W. I am so extremely happy with this as a resort board! I have skeleton key 158s, pow wrench 158s, fish 156, custom x flying v 156(tad too small for me) hometown... See more

Rated 5 out of 5 stars

I appreciate the sale-prices and the people at Evo. The sales staff are knowledgeable and friendly, and the staff in the ski shop know their stuff. I appreciate the help I’ve received over the years o... See more

Rated 5 out of 5 stars

website easy to use. lots of information on it that helped me figure out which ski boots to purchase, even though i know very little about ski boots and was hesitant to purchase online. fast shipping... See more

Rated 1 out of 5 stars

Both of my last two orders placed on Evo.com resulted in an unusable item being delivered to me wasting my time shopping on the Evo website. I was just refunded $188 of the $196.83 spent as a resul... See more

Company replied

Rated 2 out of 5 stars

Price of bike was great, but as usual, service from Evo was super unimpressive. They "set up the bike" but never bothered to ask weight of rider or to have rider come in to height adjust the dropper p... See more

Company replied

Rated 4 out of 5 stars

Got helmets for my wife and I, both are very nice and fit great! The whole interaction with Evo was good, just don't bother paying for the quicker shipping, because they use FedEx for some reason lol.... See more

Rated 3 out of 5 stars

We paid for expedited shipping to have the items 1/31. There was a shipping issue because the card holder was different from the name on the order. The card holder called and got it sorted out. We ask... See more

Rated 3 out of 5 stars

1) Misleading promotions. Website says "50% off" limited time only with a timer. Only for the exact same product I rushed to buy still being discounted a week later. 2) Ordered a medium (new to... See more

Company replied

Rated 1 out of 5 stars

Ordered a new board on January 8 for a trip I was leaving on January 21. New board arrived January 16. The tip of the board was so smashed in the sheets were separated, the 1 piece of packing paper in... See more

Company replied

Rated 1 out of 5 stars

I ordered on 11/27/28 and I still haven’t received my shipment from FedEx. It was supposed to be delivered last Friday on 12/5/2025, and it’s now 12/9/25, and I still don’t have a new estimated arriva... See more

Company replied

Rated 5 out of 5 stars

Bought wrong size helmet online, took it to the downtown Denver store for exchange for bigger size. When I arrived their internet was down. Rather than telling me to come back another time, they figur... See more

Rated 5 out of 5 stars

Bought 3 pair of skis with integrated bindings for my grandsons. Staff was helpful and answered questions I had about binding compatability with boots we had already bought. Great clearance price and... See more

Rated 4 out of 5 stars

Overall a good online shop. What I did not find very straightforward : I chatted some hours after making an order to customer service and told them that I only want to keep one item of my order.... See more

Rated 5 out of 5 stars

Really enjoyed this product, great price, high quality garment. I played golf and worked as a field agent during the day. Now that my office has taken a seat on a harley davidson I feel the constructi... See more

Rated 2 out of 5 stars

I ordered Vuori clothing from EVO for Christmas, as I was looking for sizes that were not available at other locations- including the Vuori site. Delivery cutoff was days later than my order placed on... See more

Company replied

Rated 1 out of 5 stars

This is the second time EVO.com shipped a used helmet to the store for pick up. The packaging was completely destroyed and the helmet showed signs of wear. The store staff immediately processed... See more

Company replied

Rated 5 out of 5 stars

Online shopping experience is great. One feedback i had was that the listing said bindings were not mounted. But the skis did have the tracks mounted so it was easy to mount the bindings on the tr... See more

Rated 5 out of 5 stars

I purchased a new snowboard for my son-in-law for his birthday in October of 2025. The shipping was relatively quick (I think it took 7-10 days to arrive via UPS). The packaging was secure and the boa... See more

Rated 5 out of 5 stars

I received the item a day early which was nice. The ski bib is very high quality material with a lot of pockets and a back door. The pants go under the heels and over the ski boots. I ordered this sam... See more

Rated 5 out of 5 stars

Evo makes it easier to sort through all different types / styles of gear. I found all different kinds of good brans to compare with even better sale prices. Shipping was good and got delayed a bit bec... See more

Rated 5 out of 5 stars

I love the Moutain Hardware snowboarding jacket I purchased but, when it arrived, it was too big. No problem. After some hunting on the website, I found the return instructions. I was mildly bother... See more

Company replied

Rated 5 out of 5 stars

Shopping online was super easy. Found exactly what I wanted/needed and it was my first purchase from evo so I even received a discount. The hardest part was being patient for it to arrive in the mail.... See more

Rated 5 out of 5 stars

Excellent experience with evo.com. Fast shipping, great packaging, and my RockShox Pike Select RC arrived in perfect condition. Exactly as described. Would definitely buy from them again.


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

737 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service in all areas.

My order arrived quickly. The staff helped fit my boots and gave great advice on how to break them in. Also fit them in my bindings in the service departent. Quality equipment and great sale prices.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

No more sweaty toes.

These wool toe socks liners are exactly what I needed for a day of snowboarding. My toes never really got cold but they would always feel sweaty. These socks let me feel dry and warm while riding up the lift.

I wish these were available in the store but I was able to have them shipped quickly.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

The order was fraudulent

The order was fraudulent. Charged to my credit card. I reported it to security on my credit card card, but only after a week or so, when I called your company did you admit it was fraudulent. Took you a while, and I had to replace my credit card, and notify every payee on that card.
I’m not impressed with your company.
I don’t recommend you.

24 January 2026
Unprompted review
Rated 3 out of 5 stars

shipping issues

We paid for expedited shipping to have the items 1/31. There was a shipping issue because the card holder was different from the name on the order. The card holder called and got it sorted out. We asked for our shipping money back since it wasn't going to arrive when we needed it. They were very good and said don't worry we refunded the charge and are expediting it further to arrive on 1/31. Later that day, I got an email it wasn't going to arrive until 2/3. I received another email that its now arriving 2/5. I really need it by this weekend. I want conformation we got our shipping money back since it never arrived on 1/31. Thank you! Staff was very nice.

4 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look