uShip Reviews 12,311

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the convenience and time and money savings that the service provides. People highlight the ability to quickly receive multiple quotes and compare providers based on price and feedback, instilling confidence in their choices. The communication, care in handling items, and on-time delivery are frequently praised. Consumers also appreciate the flexibility of the bidding process, which allows them to find transporters willing to haul their items. The helpfulness and professionalism of the staff are commended, with reviewers specifically mentioning individuals who went above and beyond to resolve issues. The reasonable insurance costs are also appreciated.

Based on these reviews

Rated 4 out of 5 stars

First shipping company contracted never showed up. Put me in a bind. But U-ship refunded my money without a problem. 2nd shipper contracted performed perfectly, picked up at my neighbors and delivered... See more

Rated 4 out of 5 stars

I used uShip to transport my car and was pleasantly surprised by how straightforward the whole process was. I received multiple quotes quickly and could compare providers based on price and feedback,... See more

Rated 4 out of 5 stars

I’ve had my motorcycle shipped to and from Crown Point, Indiana and Mesa Arizona since 2019 and have only had 1 issue with a transporter that took over a month and half to get my motorcycle to me. I w... See more

Rated 4 out of 5 stars

Chris did a great job delivering a rare and valuable mid century dining table and 6 chairs from my NYC apartment to my daughter’s house in DC. Because of the table’s value, I was a little crazy overse... See more

Rated 1 out of 5 stars

Absolutely a horrific experience. U ship cancelled one shipment. Than contacted me about the second one be under investigation. Not telling anything other than that. Driver ended up destroying a tool... See more

Company replied

Rated 5 out of 5 stars

uShip has been one of the best platforms we've worked with over the past three years. Their team has consistently been helpful, responsive, and supportive in every situation we've encountered. The... See more

Rated 5 out of 5 stars

We contracted with a delivery person through UShip to transport an antique dresser and mirror across the country. It was a wonderful experience from start to finish. We received a few bids (one ridicu... See more

Rated 5 out of 5 stars

I've used uShip twice and both times have had great results and prices. I primarily ship high dollar artwork and shipping costs through USPS/FedEx/UPS have gotten ridiculous. It's not weight, it's s... See more

Rated 5 out of 5 stars

Our driver, Loren Couch was absolutely amazing! Very kind, respectful, well dressed, & well spoken and took incredible care in handling our furniture items. He was a breath of fresh air! What a wo... See more

Rated 5 out of 5 stars

Ray from Patriot LLC was GREAT! He was a pleasure to deal with in every respect. Great guy, great company, his equipment was well kept. Ray went out of his way to accommodate us with shipping our 6 pa... See more

Rated 5 out of 5 stars

We had a freight company back out of a pick up and the new company then a missed pick up by the freight company , due to people on ground not cooperating at the pick up location and Kyla Pratt of LTL... See more

Company replied

Rated 1 out of 5 stars

I found uship to be very deceptive in pricing quotes.The customer service offered no help in explaining how I was billed . If your Canadian be very careful ,the quote will be in us funds (the curre... See more

Company replied

Rated 5 out of 5 stars

My experience with uShip was excellent. I had an unfortunate wreck far from home while my truck was loaded with gear for a 3 week vacation. As it turns out, since I didn't have any pics of the damage... See more

Rated 5 out of 5 stars

Very easy use of company website and prompts to guide me in achieving my request. Great selection from which to choose the provider who best met my needs at a price-point I considered reasonable. Prov... See more

Rated 1 out of 5 stars

I NEVER even hired a carrier! When I called their help line I got a SURLY young man with the trademark Milennial or GENx disrespect who OVER TALKED ME, LECTURED ME until I finally hung up. I don'... See more

Company replied

Rated 5 out of 5 stars

I used UShip recently to ship a new off road vehicle from Arizona to Colorado. It was a good experience. If you decide to use this service, you will get some various bids. Be sure to check reviews/ra... See more

Company replied

Rated 5 out of 5 stars

I have been using U-Ship since 2009 as both a provider and shipper and it is the only site a recommend when someone asks me how to ship anything large or fragile. It has helped my business tremendousl... See more

Rated 5 out of 5 stars

A friend recommended Uship. After picking one of the offers based on the vetting and information provided by Uship, I was paired with an excellent shipper. The whole process was easy, smooth, and wo... See more

Rated 5 out of 5 stars

We are very impressed with uShip! Our small business needed to ship a king size mattress from Georgia to Pennsylvania and we were worried about the condition it would arrive in. Not only was the boo... See more

Rated 5 out of 5 stars

uShip is a fantastic platform to ship your car. Very easy to use, prompt payments, plenty of work to choose from. We are proud and happy to rub shoulders together servicing customers whose cars need s... See more

Rated 1 out of 5 stars

Uship has just confirmed - THEY ARE NOT RESPONSIBLE FOR THE CARRIER THAT WILL TRANSPORT YOUR VALUABLES. Simply review their user guidelines. Uship will respond to this review, stating the same. PROC... See more

Company replied

Rated 5 out of 5 stars

My second shipment with uShip. Prior was a motorcycle, this time a car. This shipment was a very remote location with limited cell service and the car arrived within 24 hours without any problems. B... See more

Rated 4 out of 5 stars

Lots of interest from participating shippers. You'll need to cull through the offers since they almost always come in at the way high end, but if you have the patience you can find someone reliable f... See more

Company replied

Rated 5 out of 5 stars

My entire experience was perfect. Opened up an account, answered a few questions, uploaded a picture and received a responsive within 15 minutes from a shipper. Asked some needed questions, got a resp... See more

Company replied

Rated 1 out of 5 stars

Don’t buy their insurance, they won’t pay a simple damage incurred because of their policy of deducting a $500.00 minimum Processing fee. A total scam if you ask me. Waste of money if it doesn’t cover... See more

Company replied

Rated 1 out of 5 stars

Used them twice, no more they add cost that they sneak in like lift gate fee's that are never used at pick up and at final stop both had forklift load and unload. BEWARE OF THIS Then when you do a dis... See more

Company replied

Rated 5 out of 5 stars

Witter Logistics (Jon Witter) was excellent! He provided me with great communication, let me know of any issues before towing and took care of things for me to ensure a safe delivery! He kept me upda... See more

Rated 1 out of 5 stars

This was a disaster First of all the work was delivered one week after the deadline. Forcing the cancellation of one exhibition and forfeiting the expensive's and manpower that went into it. Seco... See more

Company replied

Rated 1 out of 5 stars

Entirely not satisfied. I picked a bad supplier who never shipped, but uShip never helped me. I was never told that the carrier would charge every time they tried to pick up the freight at origin, and... See more

Company replied

Rated 5 out of 5 stars

U Ship made the process of getting our food trailer from LA to Northern Idaho a breeze. We had a choice of vendors to choose from. U Ship's detailed information about each vendor helped make our decis... See more

Rated 5 out of 5 stars

From beginning to end UShip.com was there. Helpful and friendly. I needed to ship a package 124" long plus several other smaller packages. Uship directed me to The Marketplace on their site. They set... See more

Company replied

Rated 5 out of 5 stars

Was my first time using Uship, and the experience was excellent. Had a very heavy antique cabinet shipped from California to the East Coast, and it arrived on time and in perfect shape. The driver eve... See more

Rated 1 out of 5 stars

Shipper quoted hauling an engine with spec sheet provided. Sited overweight by 15% and doubled the price once delivered. Uship was minimal at helping. I went through uship for the non existent support... See more

Company replied

Rated 5 out of 5 stars

I sent a coffee table from California to North Carolina. It was seamless. My driver Amour was amazing and professional. He communicated with both parties and delivered the table in a week without a... See more

Rated 5 out of 5 stars

Absolutely wonderful experience. Big Mike Transports picked up and delivered as stated. Chair and 11 pillows arrived in A1 condition. I will not hesitate to have Mike transport for me again in future.... See more

Company replied

Rated 5 out of 5 stars

I cancelled one company because I waited 3 days. Then I called uship at 6 pm on Friday September 19th, they should at the next day. Super polite and professional employees. Uship was recommended by a... See more

Rated 1 out of 5 stars

I recently joined uship thinking it would be a great opportunity for my company only to be met with a suspension for no reason. They say I am linked with another account but i have no idea what they a... See more

Company replied

Rated 5 out of 5 stars

I honestly had a very good experience with uShip! I was considering many options at first for my furniture… selling, donating… but then I had an idea of giving the furniture to my sister… but she live... See more

Company replied

Rated 2 out of 5 stars

Tried to send a single piece of furniture halfway across the country. The bids came in at 3 to 4 times what we were comfortable paying. We donated to item to a local charity, and tried to pull the req... See more

Company replied

Rated 5 out of 5 stars

G-Man Transport was better than perfect. 24 hr service from TX to CO. Cycle showed up ahead of schedule with zero damage. Great communication from start to finish. This is my 3rd time using U-Ship- am... See more

Rated 5 out of 5 stars

An Etsy Seller recommended uShip. I had never heard of it before. I'm glad that the Seller gave me a few tips like high quotes come in first. I noticed that closer to my pickup date, I began to rece... See more

Rated 5 out of 5 stars

Honestly expected this to not work out well and was working on plan b to get the car shipped but uship was great! They responded immediately to a question sent by email on a holiday weekend and the ve... See more

Rated 3 out of 5 stars

Very clunky app and was difficult to find the shipper updates from the emails to the app. Multiple offers from the same shipper which also was a pain. Wide ranges of dates on the the app and from ship... See more

Company replied

Rated 4 out of 5 stars

Overall great experience with UShip. Carrier stayed in contact with me during the process, confirming dates/times. My only complaint was there were two large glass containers that had seashells in the... See more

Rated 4 out of 5 stars

Overall the experience was good and the car was delivered well. We experienced connecting with a driver for almost a week. They did call one day and said they would be there in less than an hour but w... See more


Company details

  1. Shipping Service
  2. Auto Market
  3. Logistics Service
  4. Moving Company
  5. Vehicle Shipping Agent

Written by the company

uShip is the world’s first and largest shipping marketplace. Easily connect with trusted shipping companies for vehicles, furniture, freight, and more. Get instant quotes, compare options, and book hassle-free with uShip.

uShip

Written by the company

We're committed to making shipping simple!
People and businesses use uShip because it’s easy and affordable to price, book, and ship everything from cars to cranes, freight to furniture, and households to horses—whether it’s going local or long distance. Our shipping marketplace helps you connect with trusted, feedback-rated service providers of all kinds—large companies, small fleets, single-truck owners and even roadtrippers—that compete for your business and offer extra cargo space at a discount. Every 30 seconds a new shipment is listed on uShip worldwide. So, what are you shipping?

Ship with Confidence Guarantee

When you ship with uShip, you're backed by uShip's Ship with Confidence Guarantee that covers payment disputes and cases of damaged, missing, or stolen shipments.

When you ship with uShip, you're backed by uShip's Ship with Confidence Guarantee that covers payment disputes and cases of damaged, missing, or stolen shipments.
Sometimes things happen, and hopefully, your shipment was covered by the uShip Protection Plan, but we realize that's not always the case. So we created the Ship with Confidence Guarantee for payment disputes and cases of damaged, missing, or stolen shipments. If you follow our Safe Shipping Guide to ensure that your shipment is delivered safely, then you may be compensated you up to $500 in the rare case of damage or loss. The uShip Support Team is also here to help mediate disputes between you and your chosen service provider should the need arise. Learn more about uShip's Ship with Confidence Guarantee at: https://help.uship.com/hc/en-us/articles/207061137-Ship-with-Confidence-Guarantee

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time user of UShip

First time user of UShip; all went well and piece arrived within schedule, driver kept me informed as to progress as this was a "cross country" shipment, and in the winter!

18 January 2026
Unprompted review
Rated 1 out of 5 stars

Lost load abandoned by shipper

The load never arrived and I had to retrieve. Load was insured but Uship denied claim

26 January 2026
Unprompted review
uShip logo

Reply from uShip

Hello Ralph, thank you for this feedback and I'm sorry to hear of your experience. I understand you submitted a case for the uShip Protection Plan. We encourage you to follow up with us directly regarding this case if you have any further questions or concerns. You are welcome to email us at [email protected] so we can further assist. Thank you again for your time and please reach out if you need anything else. Kind Regards,

Rated 5 out of 5 stars

The shipper went above and beyond

The shipper was prompt, communicated frequently, and went well above and beyond on the delivery, including spending 45 minutes trying to locate the correct drop-off location in a huge warehouse, taking pictures of the drop-off, and making multiple phone calls.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Very clear and easy to use website

Very clear and easy to use website. I was contacted by a carrier and everything was very professional. I was kept in the loop while the shipment was in transit and notified as soon as it was delivered.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Linked to a Trusthworthy Independent…

Linked to a Trusthworthy Independent Shipper. Was able to setup shipping from several states away reasonably and affordably. I was flexible in terms of arrival, which fit this shippers load perfectly.

17 January 2026
Unprompted review
Rated 3 out of 5 stars

I have used USHIP 3 times in the past…

I have used USHIP 3 times in the past and had a great experience. This time it took 5 weeks to get my vehicle from Madera CA to Houston TX due to truck breaking down and no contact was made and calls not answered. Shippers contracting with USHIP need to be in constant contact between USHIP and customer.

24 January 2026
Unprompted review
uShip logo

Reply from uShip

Hi Joe,

Thanks for your feedback today, it's a crucial part of improving our service and we value it very much. I'm very sorry to hear of this shipment issue and the experience you had. I’d like to help by offering a bit more of an explanation of uShip’s role, including our services and limitations.

uShip is a neutral online marketplace where shipping customers and service providers can connect and enter into agreements. We’re not a transportation service provider, freight forwarder, or broker. We’re not involved in the actual transactions between members. We can’t prequalify or verify the accuracy of listings, the ability of service providers to transport shipments, or the ability of shipping customers to coordinate shipping. Likewise, we can’t ensure the timeline or completion of shipments booked through our site.

This excerpt from our [User Agreement](https://help.uship.com/hc/en-us/articles/360008771433) provides a more detailed explanation of our role and limitations. If you have any other suggestions or concerns feel free to reach out to us again via email or over the phone at 1.800.698.7447. Kind Regards,

Rated 4 out of 5 stars

Motorcycle Transport

I’ve had my motorcycle shipped to and from Crown Point, Indiana and Mesa Arizona since 2019 and have only had 1 issue with a transporter that took over a month and half to get my motorcycle to me. I would recommend USHIP to everyone. Decent price and all but the one transporter was great.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent on all fronts

very easy process to list a shipment, review proposals, read shipping company reviews, pay, and have the items quickly and carefully shipped. I highly recommend.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

This is the second time I have used UShip and both times have been great. The shipper has been communicative, timely and delivered my items as planned. Highly recommend!

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely a horrific experience

Absolutely a horrific experience. U ship cancelled one shipment. Than contacted me about the second one be under investigation. Not telling anything other than that. Driver ended up destroying a tool box valued at $19,000. Think god I got the extra protection plan. The extra protection plan did paid out. But the refused to give me back anything for shipping. Even though a new on must shipped to be replaced. U ship hires shady drivers that have no clue what they are moving. Driver tried to roll a 1000 lbs tool box down a 60 degree slope. U ship does not hold them responsible for the people in driving in there network

7 January 2026
Unprompted review
uShip logo

Reply from uShip

Hi Brian,

Thanks for your message. As advised, the uShip Protection Plan does not cover shipping costs, it only covers the cargo value.

It’s also important to note that, as a neutral shipping marketplace, uShip does not hire or assign drivers or transport service providers directly. We simply provide a platform where shipping customers can connect with transport service providers.

If you have any questions please respond to the latest email sent by your protection case manager.

uShip Team

Rated 5 out of 5 stars

price was very fair

price was very fair, pick up went as schedule and the terminal employee was very creative and helpful. Delivery time was better than expected. No complaints at all.

29 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look