Connox Reviews 908

Terrible customer service. 2.1K package sent without requiring signature. Proactively reached out to customer service as I would be abroad and their carrier wouldn’t let you reschedule shipment. Received ZERO support.

One of the three chairs came damaged, still waiting on their response…

Very happy with the whole process of ordering & delivery

Fast delivery. Items were packed with care.

Good experience. Smooth process, delivery on time. No problem so I cannot speak about how the service is in case of problem.
Delivery to Switzerland, no surprise with additional cost

Love the quality pieces received and how fast and immaculate the things arrived. Thank you Connox team

Simply love Connox! It often has great deals and shipping times are really good. Highly recommended!

Amazing product

One of the best online stores.
I have ordered multiple times. If you don't mind waiting longer then there is no better store out there.
If they make a mistake they own their mistake and will try to find a solution for you.
If they delay your order too long they will try to find a way to compensate for the inconvenience.
No problems with their return policy as well.

Continue the good work!

Everything good👍🏻 one of my favorite shop for home goods

Avoid this company by miles! After a large order, I came across Trustpilot reviews and I am horrified by people’s feedback. And yes unfortunately it is all true. I was naively hoping that the service has improved but I have to confirm that I am also facing the same problem as people reported on Trustpilot. No delivery of my order, no money back, no updates on delivery time. Finally after sending comments on Facebook and Instagram, Connox customer service team got back to me with an update to deliver my products. I received a tracking code and only found out that the order was sent back to the sender. I followed up with Post CH as I got no updates from Connox and they confirmed with me that Connox requested to send the order back to their warehouse. This was never communicated with me and I am still left without any refund or delivery of my order. This company is a group of liars and it should be shut down. Their service operation is violating customer rights. I placed my order 19days ago and still nothing. No updates on when I can receive my order, only one email mentioned 1-3 days delivery and that was 2 weeks ago. So it was a lie, I am just receiving empty emails with no further information. Please confirm about cancellation of my order as soon as possible with an immediate return of my money, otherwise I am planning to take legal actions against you CONNOX CH.

Best regards
Order no: A16587507
Customer complaint no: 1804045

Always happy with Connox. Great product range, fair prices, excellent customer service.

And again I have to leave here a complaint. After my first complaint here I have finally received the delivery and many items are missing or were not delivered in the correct quantity.
It is really extremely difficult to deal with the company, and their service is absolutely unsatisfactory. It takes a lot of time to track all the outstanding items, follow up and make sure everything is delivered as expected (which is not the case).

Good price, free shipping, quick DHL delivery and AMAZING PRODUCT!!!

Product arrived really quickly and was exactly as described. Will for sure buy again from Connox, the prices are a little steep, but quality and design are great :)

The Choice is excellent! and the speed of delivery too.
However I think you should work better on your delivery supplier, I was not happy, as it was delivered in the wrong day.

Excellent service, as always from Connox. Quick delivery, and exactly as ordered.

great service! issue resolved quickly and easily by Ella.
i recommend highly.

Prompte Lieferung. Exzellenter Kundenservice.

The customer service and social media team seem to like to pass the blame to the courier or the paying customer despite there being clear evidence that Connox are the cause of the issue and to compound the lack of acknowledgment of their error, they don’t even attempt to offer recompense or a solution.
Avoid these cowboys

MARIMEKKO ORDER STILL UNFULFILLED FROM CONNOX.CH AFTER >2 MONTHS 💸💸💸

An online order was placed via Connox.ch on 19 September 2021. It still has not been delivered. Contact with customer service has been the usual hollow “apologies for your inconvenience” responses with blame on the supplier of Marimekko for not delivering the goods. So if you need anything delivered anytime soon - or at anytime at all - there may be more reliable retailers elsewhere