RAKBANK Reviews 153

Nightmare! The worst policy and customer service ever! you cannot believe them and do not be fooled by their promises. Different branches, different explanation. Different procedure. No consistency. H... See more

Literally the worst support for business line I’ve ever seen. Our private manager NEVER answers to my calls. To get a support calling a regular line you need to enter 13 digits of your account and you... See more

They absolutely don t read email either don t answer calls.the chat sometimes working but they keep you hours asking questions and then at the end they open case and send an email where you have to re... See more

Avoid rak bank at any cost! There employee are failures at doing their job hence you will be forced to change your number for the constant harassment, they may decide that u left uae and send ur loan... See more

We visited the Al Hamra branch today for assistance in closing a business bank account. We were helped by Ms. Nadya Al Nuaimi, who recognized us when we entered the branch, despite our absence of seve... See more

I visited last day RAK BANK Ajman branch andI had very good experience from staff. Staff name is JAMILA AL ZAROUNI who really helped for my request. Nowadays I had no good experiences from bank staffs... See more

I regret choosing this bank. While most of the banking sector has embraced digitization, this bank remains stuck in outdated practices. Some of their so-called "services" are more like customer nightm... See more

Worst Bank in the world. Don’t take any RAK bank products they playing with words. Before they we tell you different things but in actual is totally different they will offer you credit card specially... See more

I recommend not buy any product from Rakbank from saving accounts to credit card to insurance products. Their bonuses, claims, benefits are not meeting the commitments. Customer care agents are not he... See more

I am facing a issue with some phishing group.i contact the bank quick respond with Mr Omar saadi.he helped very much with patiently given the instructions and resolved my issues.

I have cleared my entire loan and still bank hold my emi from salary. I filed a complaint and literally I was requesting to release the money on hold. After several days and several follow ups... See more

Your bank has been terrible since October 3. I haven’t been able to access your mobile app, and up until now, I still can’t make any transfers. I’ve followed all the steps your agents have advised... See more

Not even capable of providing 1 star , very poor customer service and policy . They don’t even provide right information every bank has their own rules . Very frustrating to use this bank . I have vis... See more

A very bad customer care bank the worst bank I have ever seen I transferred my mney for my child school fees to Europe it took them a month and a week until now my child school fees isn't yet paid on... See more

RAK credit cards are the worst. They invite you to participate in promotions, but once you subscribe, there's no acknowledgment. Later, they fail to deliver what they promised, and you can’t even fol... See more

Who stops an account for a KYC update on a late-afternoon Friday weekend in Ramadan!!!!!!! How am I go to do transactions or even fix this while everything is closed. Terribly unprofessional. Called... See more

Incompetent and poor customer service and communication. My money stuck more than 15 days now and no explanations. Also, if you can’t answer questions why do we need a customer service ? It is e... See more

You don't want to deal with them. After 2 months opening account and credit card, I am closing everything. They dont have proper customer service, they just can say " i am sorry, we cannot help you he... See more

They held my money from last 15 days i already give the proof with email. merchant is already released my money but they are saying they will release my money after 60 days without any reason i make n... See more

Certain amount of my salary was on hold for, I did'nt knew exactly what was the reason but thanks to the assistance of Mr. Shan from Khalidiya Branch, everything are seetled

In closing an account, the bank sent funds to the WRONG ACCOUNT. All attempts to contact the bank were unsuccessful- they even refused to give a reference number so the money could be traced. Then the... See more

Never trust their false advertisement. They claim to open a business account in 72 hours. With me it took 35 days, and lastly when they asked for the same documents again, I cancelled everything as I... See more

worst bank in the entire United arab emirates. Full of false commitments . customer care is the utter waste . no solutions for any queries . very very lazy people with no responsibilities.

Bank customer care does not give any proper solution . If any time if you face any shoirt of problem means they will spoile your entire life rather than to solve . Very very unprofessional bank I have... See more

Super bad experience; I had a fraud case on my credit card, btw safety is so low, and they refuse to help, no support at all, the only thing they said is they will arrange payment plan for 32000 that’... See more

This is the second time I am submitting the same set of documents. I have received the email and submitted the documents on February 4 and then called to follow up with the bank because there was no... See more

Very very poor service I take credit card .Still today i try 100 times but all time only I received sorry .I can not able to login .it is their mistake when i close yap account 5 years b4.but my prof... See more

I opened a savings bank account with RAK Bank in July. They opened my account after obviously verifying and accepting all my documents. I received my debit card within a week and hence started using... See more

a very bad experience with Rak bank applied personal loan on 26th jan 2025 today is 9th april 2025 still they are asking STL, its already submitted one month before too much irritating and disturbing... See more

Not even one star! The customer service chat is Soooo useless named Melody! Cant even answer my querries and cant even help me. They will trick you to avail for easy installment and without you knowin... See more

I visited the RAKBANK branch at Deira Maktoum for a request. However, the person sitting at the front on the first floor did not speak respectfully. As a bank employee, they should treat customers pol... See more

I applied for a personal loan (takeover from another bank to RAK Bank), and one of the RAK Bank staff coordinated with me and collected all the required documents. He assured me that the process would... See more

I had a very bad experience with Rak Bank My business account got blocked without any prior notice. There was a small issue with this bank and I had submitted all the required documents by going direc... See more

I applied for credit card 29th March now it's 27th April still the not update the limit of credit card. Every ten days, they are sending documents to me to sign it i don't know what is wrong with th... See more

I have banked with 9 banks in total in the UAE. One of those banks got hacked and had all our account information easily searchable on google. Another bank forged my signature to get a document across... See more

They don't deserve even one star. Try to avoid them, there call center is a disaster and any service you need will be related to them at certain point. The branch was very helpful but they are not... See more

EXTREMELY POOR SERVICES-BUISNESS BANKING last month ON 19 JUNE 2025, there was some unauthorized fraudulent transaction that has been done in my Company debit card , until now I didn’t not receive... See more

I have had a RAK bank account for my company over 20years. Today they closed the account due to returned cheques in the past 12 months. I was advised by phone of the closure two months ago. I su... See more

They are blocking accounts without any reason. Be careful with this bank. No customer support, no fairness, no responsibility. Don't trust them.

Worst bank ever, I mistakenly put receiver name mistake and it’s been 3 month still money has not been to receiver or back to my account. When sending money they do it in 2 min while it have to be bac... See more

I have RAK bank credit card. Card comes with default 500AED limit and you can change it only after 5 days which is totally illogical. Pathetic process.

Jerson Bulaqui was very helpful, patient, and accomodating to our needs. He communicated and explained very clearly and answered all our questions with ease. Highly recommended to work with him if you... See more

Worst customer service and worst experience with rak bank Branch better not to visit rak bank Branch as you will end up spending and waiting for your turn and still your work will not be done

We are wondering why we are first in the que but was not given a token number. The lady just took our documents. After more than 15 mins. I asked why she us giving tokens to others and why we don't ha... See more