Dragonfly Reviews 473

Worst ever customer service experience with dragonfly. I m still wondering why Amazon canada had such a worst delivery partner. It’s been more than 20days and the still the return parcel has not yet... See more

Unprofessional. Delivered my package somewhere else entirely says they are going to pick it up and they never do. I call back and they say nothing they can do because it is outside the window of time?... See more

I have placed several items over the last few months and I did have nothing but negative experiences lately..... From items being late, to lost, to a much later delivery date, not sure if your parce... See more

when given a package and they send out a time for them to deliver to have me waiting allllll day to find there not deliver it or letting me know that they can't make. not sure why you still around if... See more

I have been trying since January 24th to return a package for refund. I've had to cancel twice. I received emails saying they're on their way I received text to say they're coming and they never come... See more

Always Late and hard to get ahold of company that cant seem to deliver packages to its destination or extremely late when it does show up. Even with google maps pin location and proper address. ive b... See more

Thunder Bay,ON ~ Over 17 times now I’ve said to leave package at side door & they hardly ever do then when I call to complain each time (13) they say they will contact the TBay location with a service... See more

Dragonfly is a family owned extremely small business. They have contractors, mostly Indians, doing delivery for them and as per the owner, they have no control over them. If the contractor decides to... See more

Just got an email that Dragonfly needs to postpone picking up my Amazon return for the FOURTH TIME THIS WEEK, though I've been sitting here all day, waiting... Deliveries are no better, as they m... See more

Filed a police report as my keys were stolen from my door while I was bringing my dog into the home and they were delivering a package. I’m disgusted, scared and worried for the security of my home an... See more

Today, the Salomon courier was supposed to deliver my two parcels but I received an email that he was at home at 20:50 I was home. I even have camera footage showing the courier wasn't there. He didn'... See more

Amazon is fantastic at making sure our deliveries are sent to the city on time but the delivery company dragonfly a.k.a. Intelcom keeps failing almost every single time to have our delivery on time l... See more

These people should not be in business.. I have had my last two packages one took them two weeks too deliver couldn't find my 58 two storey apartment keep saying my address is wrong as for my second I... See more

Awful, just awful. After 4 weeks of "delivering" a Christmas gift they say undeliverable. Strange that everyone else can find the address. Amazon is a disgrace using this outfit as a last mile option... See more

They deliver packages at their own time. Always well over due. Call the number to get help. And intelcom courier just feeds you nothing but lies and excuses. I have packages sitting in warehouse in Mo... See more

Terrible delivery service. Address was correct but got a message saying it was incorrect. Spent over an hour on the phone waiting for customer service who said they had the wrong coordinates. The a... See more

This company hasn't delivered a parcel on time in the past 2 years. Always say have a problem with address. Whenever I call in, there's never a problem with the address. When delivering packages they... See more

I would actually like to give zero stars. Dragonfly is the worst. From huge delays (up to 2 weeks too late) to disappeared packages (with the strategy of auto emails telling me that there's something... See more

If I could give 0 stars I would. Ever since the company that delivers my parcels switched to dragonfly I have not had one parcel on time. I’ve had parcels never show up or I’ve had parcels delivered t... See more

Generally I've had no problem with Dragonfly. Today however, mere minutes after saying my package would arrive shortly, I received a message saying "Your package was turned down at the door." and... See more

Going forward i will cancel any order that ships with these ppl. Have had so many orders list stolen. Said for this order attempted delivery. I'm home buzzer works as just had delivery from purolator.... See more

If I could give negative, I would. Package still not delivered after 2 weeks. Delivered to wrong address....I wanted 100 W49 it was to delivered (picture verified) 1138 somewhere...no street given, ju... See more

HORRIBLE CALL SERVICE - tried calling about a package, waited 40 mins only for them to hang up seconds later. called again and waited for another 40 minutes, for someone with a terrible accent to pick... See more

Horrible and lazy! Returned my damn parcel because they were too lazy to realize the side of my driveway was shoveled where the door was. They couldn’t access the property because they assumed the fro... See more

Once again, “can’t find address” or “wrong address” even when I’ve provided coordinates of my exact location. They give a delivery date, then take weeks to update. Amazon, if you continue to use... See more

I will continue to encourage Amazon to stop using this company. Previously Intelcom, now Dragonfly, rebranding won't change the fact that they are basically a scam. Packages that don't get delivered... See more

Absolutely worst service ever. Never heard of them before, now suddenly my amazon package is getting delivered by them. Since when? They have not delivered my package, false promises, messages on the... See more

Says they attempted to deliver, but never did, and never attempted to again. It’s going on 2 weeks. I called customer service 3 times and they can’t help. They escalate to the warehouse manager, but n... See more

Pathetic. Ignored delivery instructions, delivered 3 days late as a result. No contact info works, and their review system goes to an "Oops, something went wrong!" page warning. Convenient their comp... See more

Very often our delivery is constantly taken back to the depot and tried another day or and over. The most frustrating issue, especially for someone who needs a walker or canes in the winter, is watchi... See more

Delivery is always postponed. Boxes are always damaged or wet because their cheap labour is to thick to understand boxes get wet when left in rain and snow. Hey Dragonfly got more wet boxes today... See more

nope not a fan, delivery to wrong address. Waiting time on hold claims wait is less than 5 minutes, not true more like 60 mins or more that's s lie! if amazon continues to use Dragonfly I will defi... See more

Two days in a row someone was coming within an hour to get my package. Two days in a row they canceled after more than an hour because “couldn’t access my property” the first time they didn’t even sen... See more

The most horrible courier company in Canada. AMAZON uses this courier sometimes. There are NOT able to deliver during regular business hours. They offered us pick up at a warehouse 80km away. The cust... See more

Amazon (BC) should stop using Intelcom aka Dragonfly. They are terrible. Lately they've just been leaving parcels in the lobby without notifyi9ng the customer. They don't know how to use the intercom... See more

This company fails miserably at its core service. I would not use them if at all possible as I've had more packaged damaged through them in the past year than any other delivery service over my 40 ye... See more

Absolutely the worst carrier service I have ever experienced. Customer (Not) service is a bad joke at best. Talk to three different agents, on the same day, get three different answers, but they are c... See more

Got an email today at 4:01pm saying my delivery would be here within an hour. Then I saw the van pull up and the driver never got out and seconds later received an email saying they attempted to deli... See more

NO ZERO Stars, that's a problem trust pilot MUST fix for shoddy companies like Dragonfly. Always say that they 'attempted' delivery but no one answered the door or no one at home or couldn't get acces... See more