Inactive account Reviews 14,524

No support contact and parcel stuck My parcel (Tracking ID: MQK8DN01) has had no updates since 19/06. Status is “Additional Information,” and there’s no email, no chat, and the contact form is broke... See more

The worst customer service possible. It is a scam. They do have an AI assistant which is helpless. Just to keep in mind, a parcel cannot be canceled before it is picked up because the AI assistant doe... See more

We were sending package from Portugal to Czechia. Page has problem to display labels for printing. But at the day of pickup, it finally worked. They do not have any contact number or email. But only p... See more

The parcel was delivered in very good conditions, there were no unpleasant surprises and the drivers were very polite. The delivery time was the one specified when I arranged for the delivery. I'... See more

Update of my last review: The company just needs to improve their communication. The delivery took 2 weeks more than estimated and in the middle they told me the package was lost. I gave it by a... See more

the service is good and at a competitive price. I only have one suggestion to improve that is being more communicative and clear on the tracking of the package. on the webite I was only able to see th... See more

PROS: - A slight increase in dimensions caused by a miscommunication between a recipient and sender was not fined - The price was reasonable CONS: - It took a week longer and the ETA was hardly... See more

Great service if the driver wasn’t so rude. I’m glad to say my boxes arrived at their destination only a few days later than promised. I have used them again, only to find the pick up guy even more... See more

Apsloluty unreliable. Avoid!! The interface and setup including payment are great. But, then when it comes to picking up the goods, tracking the shipment, communication or resolving the issues the... See more

Published an order upon their website sunday 8th of June 2025. After receiving the 6 labels and printing them. They will come and pickup my packages on the 11th of June, today as I'm writing this revi... See more

THESE ARE REAL SCAMMERS. They have created a website with no real support — no phone numbers, no proper email addresses, only a bot chat. It’s an aggregator that takes no responsibility for anythin... See more

Last week on Wednesday the courier was supposed to pick up three boxes and he didn't come, so I rescheduled the pick-up date for Friday, paid €15 for it, and customer assistant Simon wrote to me that... See more

I paid for a parcel collection over 2 weeks ago, and it’s still pending. They rejected the address twice, even though it was copy-pasted directly from Google Maps—it’s my verified work address wh... See more

By far the worst delivery service I’ve ever used. I shipped three packages with them, two of which arrived damaged. After providing extensive proof that my items were properly packaged and that t... See more

Company is a total scam. Tried to do business shipping across europe, half never got delivered and about a 25 percent was never picked up. They dont refund when they do not come by to collect. Furth... See more

Awful experience. The collection didn't happen with the given reason that the collection address was incomplete, which was not. They haven't be any helpfull on the customer service and they told me t... See more

SCAM COMPANY: DON'T USE!!! They didn't come to pick up the parcel. Sent an automated email saying the courier had issues collecting with no other explanation. No way of contacting through calls, email... See more

I booked and paid in advance for a pickup of 4 parcels from Bulgaria. The pickup was never carried out. After contacting customer support, they told me a second pickup had been scheduled,... See more

Terrible service, we put the request through, the parcel was meant to be picked up two days later, nobody showed up or called, the system automatically scheduled it for the following day. we waited an... See more

Booked a delivery within europe on May 14th. The logistics company used has still not picked up the parcel (collection date was May 19th). Upon requesting a refund I was offered a new collection... See more

The company does not provide any help. Their partners do not know anything about parcel and when you try to arrange something they respond after 24h. My parcel was never picked up and courier never sh... See more

I booked a parcel collection for 14/01 waited all day (8am-6pm) but no one came. I received no call, no message, no delivery update. I contacted the help chat and was told a human agent would reply b... See more

I paid €85.87 on July 23rd for Order #[A686KN01] to ship a package from Bologna to Almería. I was in contact with Ecoparcel’s Help Center, but communication suddenly stopped on Friday after I aske... See more

I was shipping luggage from the Czech Republic to Spain. The package arrived at the final destination, but the delivery guys didn’t call the Czech number. Ecoparcel confirmed that the Czech number was... See more

This company is an absolute nightmare to deal with. They completely failed to collect my packages as promised and then refused to issue a full refund for the service I paid for. Reaching customer supp... See more

Very poor service. Stayed at home 2 days for collection but the driver never showed up and said “no one was at home”. After 2 days they cancelled the order. Don’t use Ecoparcel , no phone number , no... See more

Booked a door2door collection service. The parcel was never collected stating that the parcel was not ready, although it was. I requested free re-collection (instead of paying extra 5 EURO) as it was... See more

AVOID AVOID AVOID A booked shipment wasn't collected. That in itself was not the issue. Ecoparcel support is terrible. They have a basic AI agent answering your questions and their actual agents wo... See more

I would rate it minus Awful customer communication and support I have never seen anything so bad ever again Take days to reply , do not send any emails , they give no explanations or specific... See more

Looks like scam!!! Can't cancel the order even that I paid for that option. No help service not telephone contact but only AI bot responding with template answers. More likely you never gonna received... See more

0 stars for this SCAM company!!! Booked a shipping, paid, took a day off from work to wait for the courier, of course nobody came. The company has absolute no customer service, meaning you can't reach... See more

Worst service - total scam. No one came on nominated day and as I was going on holiday the next day, I decided to drop off at nearest GLS drop off point. The bar code and reference number were not r... See more

Parcel not collected, no response from support. Tracking XKPM5Q is falsely marked “collected,” but no one came. I’ve messaged several times (ticket #675848), and no response at all. Please help... See more

Avoid at all cost. Claimed twice that we wasn’t at home when they came for pick-up. We have cameras logging all calls on our doorbell, and where at home both times. They were never here. To have a r... See more

This is absolute SCAM. Had to send the package from Netherland to Latvia. Extra to that was purchased the flexible cancelation. Delivery was canceled by personal reasons. Requested the refund, the mo... See more

EcoParcel lost my parcel won't refund their fees or cover the value of the lost goods. They spent 3 months "searching" for the parcel only to turn up empty-handed and unwilling to make me whole. The v... See more

I have used this company twice. First, everything was fast and smooth. However, the real deal comes when there is a problem; in my case, they lost my box and it never appeared. The customer service ha... See more

I had a bad day and experience with ecoparcel today, I've been struggling to send a parcel to Italy, no help from the company, my money was deducted yet shipment wasn't successful . Customer service... See more

I want to share my experience with Ecoparcel. Unfortunately, they scammed me today out of €131.35. They emailed me saying there was a “collection problem,” but no one came to my house, no one called m... See more

This is by far the worst company I’ve ever dealt with. They never showed up to pick up my packages, and when I tried to get a refund, they refused to return the full amount I had already paid. It was... See more

DO NOT USE. Still 7 working days delivery delay and not 1 person to actually speak to. Everything is on tickets and staff don't respond. There is no actual tracking of your parcel, you are reliant on... See more