Freightera Reviews 924

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly platform for quoting and booking, noting it saves time by presenting multiple shipping options. Many reviewers highlight the excellent customer service, with staff being described as friendly, helpful, and quick to resolve issues. People also value the competitive pricing, often finding better rates compared to booking directly with logistics companies. Consumers consistently praise the on-time pickups and deliveries, emphasizing the reliability of the service. The company's ability to handle specific delivery needs and provide seamless shipping experiences is also frequently mentioned. While a few reviewers reported negative experiences related to delivery issues and communication, the company was commended for its efforts in resolving problems and holding carriers accountable.

Based on these reviews

Rated 5 out of 5 stars

We have used Freightera since 2023. The platform is easy to use for LTL quoting and booking and offers better rates than competitors. We value our great relationship with our amazing account manager,... See more

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Rated 5 out of 5 stars

I was new to shipping freight and these guys made it super easy. Fast responses from support, and got me a much better price than I was offered when booking direct with the logistics companies. The... See more

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Rated 5 out of 5 stars

these guys ROCK! always ready to help when necessary , excellent customer service, unparalleled in the industry. I ship and organize pickups all over North America, and Freightera is ALW... See more

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Rated 5 out of 5 stars

Scheduled a pick up using the website to fill out relevant details. Driver went to P/U location and it sounds like a combination of logistics and Pick up site errors however, driver didn't know wh... See more

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Rated 1 out of 5 stars

The recent experience with Freightera customer service is negative. Freight did not get picked up 3 business days in a roll. Customer service kept saying it will be picked up but never. Multiple p... See more

Rated 5 out of 5 stars

Had 3 shipments with Freightera in March/April and as always they did not disappoint. Lowest quote and delivered on-time. One of the shipments was to a new client that had really specific delivery n... See more

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Rated 5 out of 5 stars

Freightera is pretty amazing. I have used it for probably 4 years now for big LTL shipments and they have saved me many hundreds of dollars on great shipping rates, and recently I have used them for h... See more

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Rated 5 out of 5 stars

Always on time for pickup and for delivery to our customers. I recommend you guys to everyone I know who does LTL ship outs. Price is always significantly better than the companies we used prior t... See more

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Rated 5 out of 5 stars

I have used freightera for over 200 shipments. The website is easy to book freight on and the customer service is absolutely amazing, anytime there is an issue with a shipment their team is o... See more

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Rated 5 out of 5 stars

Always a seamless experience shipping with Freightera. They offer an easy to use platform and when issues arrive they are quick to respond. I couldn’t ask for anything more - makes freight shippin... See more

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Rated 5 out of 5 stars

Freightera is one of the best shippers we've ever used. Trust me you won't find a better company for your shipping needs! We do a lot of business in the USA, they always get us the best quotes! Nevena... See more

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Rated 5 out of 5 stars

Easy to find 20 quotes for various service levels in under a minute. No more "well what about this" on the phone with a rep, or resubmitting forms online to 5 different comments and trying to compar... See more

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Rated 5 out of 5 stars

Freightera exceeded my expectations! Their prices are incredibly fair, making them a great choice for businesses looking for cost-effective shipping solutions. What sets them apart is their speed—deli... See more

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Rated 5 out of 5 stars

I have been working with a local freight company in our area for years to meet our LTL needs. I'm thrilled to have discovered Freightera's website. Their customer service is fantastic, and most import... See more

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Rated 5 out of 5 stars

At our company we were looking for a freight company that could bring us some merchandise from different places within Canada and the US. After looking with many companies, we found Freightera and was... See more

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Rated 5 out of 5 stars

Freightera is a great service that our business uses regularly, in order to schedule our LTL shipments. They make getting and comparing quotes super easy and accessible, with multiple options f... See more

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Rated 5 out of 5 stars

Great customer service experience. The team was very helpful, quick to respond, and solved the issue in a timely manner. Communication was clear throughout the process, which made everything easy and... See more

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Rated 5 out of 5 stars

I have been using Freightera for a few years. They have such great Customer service. All the staff are very friendly and fast as resolving inquires. Their shipping site is simple and user friendly.... See more

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Rated 5 out of 5 stars

They did their job. They picked up my crates and got them to their destination without damage. No upselling or surprise fees. Really appreciated an honest trucking firm.

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Rated 1 out of 5 stars

Bad experience. I book a pickup and waited all day for the truck to come until I decided to call and find out what time the truck will be coming then I was told they gonna call the trucker I call back... See more

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Rated 1 out of 5 stars

Having issue rescheduling a pick up after ours was cancelled yesterday due to the truck being too full. Freightera should have taken it upon themselves to send another truck the same day as this is a... See more

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Rated 4 out of 5 stars

You are very nice with your customers at your office or customer service on phone and every truck drivers that I talked with were nice people and tried to do their best to give me the best service... See more

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Rated 5 out of 5 stars

Website is easy to use, pricing is very competitive. On the rare occasion that you need to talk to an actual person there is someone on the other end of the line quickly. They are knowledgeable and wa... See more

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Rated 5 out of 5 stars

This company delivers the best freight service I could ever find. Last week, there was a delivery challenge (outside their control) but they still helped step by step to ensure delivery is completed a... See more

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Rated 5 out of 5 stars

I have been using Freightera for several years now. I ship with them every week. The service is not comparable to any other shipping company that I have used. They communicate very well and are e... See more

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Rated 1 out of 5 stars

I would like to express my concern regarding the lack of communication about my shipment. Since it was picked up, I have not received any updates or tracking information regarding its status or est... See more

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Rated 5 out of 5 stars

I recently used Freightera for my shipping needs and I am highly satisfied with their service. The booking process was simple and transparent - I could easily compare different carriers and rates onli... See more

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Rated 5 out of 5 stars

We've been using Freightera for both our LTL and FTL shipments for a long time, and they’ve consistently provided reliable and professional service. Their platform is very easy to use, rates are compe... See more

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Rated 5 out of 5 stars

Hassle free and smooth experience. Freightera is really responsive to questions and friendly. We would highly recommend Freightera to anyone who asks about LTL shipments.

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Rated 5 out of 5 stars

I absolutely love Freightera, everyone who works there is so kind and is always able to help us when we need it. They are great with communicating with us, and have the best prices! Definitely recomme... See more

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Rated 5 out of 5 stars

Fast and very competitive quotes. Easy to use platform. Incentives for continuous users. Any and all issues are quickly addressed by their client help team.

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Rated 1 out of 5 stars

No commitment on timing. Poor communication. very hard to get hold of someone there. even when you leave instructions for pick up no one reads or follows.

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Rated 5 out of 5 stars

Excellent first experience. Price was very competitive, shipment was picked up and dropped off on schedule with great automated emails to alert of me of the progress of my shipment. I will definitely... See more

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Rated 5 out of 5 stars

I always ship everything with freightera as they'll ship from a box to a full container within USA or Canada. Always a great experience and the peace of mind that they are behind everything. The team... See more

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Rated 5 out of 5 stars

Great customer service! I am in customer service, and I appreciate it. Everything is very predictable and well thought out. I always use Freightera. Happy New Year!!!

Company replied

Rated 5 out of 5 stars

Thank you for all of Freightera's dedicated services with our LTL needs. We truly appreciate your team's hard work and commitment.

Company replied

Rated 5 out of 5 stars

We have been using Freightera for years in my company. I love that their website is so easy to go through and get quotes, their costumer service replies are very fast and helpful. I know is a service... See more

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Rated 5 out of 5 stars

Never had a problem with the Freightera platform or any employees ( eager to help and answer any questions ). Freightera has been our only shipper for over 10 years.

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Rated 5 out of 5 stars

We have only used Freightera on a few occasions, based on a recommendation from one of our suppliers. To date, we have arranged both locally and out-of-province shipments throught them, and our exper... See more

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Rated 5 out of 5 stars

Quick and straight forward process. Just one thing i noticed is Day and Ross Tracking shows a different city for drop off. It would be great to have accurate tracking :)

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Rated 5 out of 5 stars

They made coordinating my shipment fast and easy. Very supportive for someone who is new to arranging freight shipments!

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Rated 5 out of 5 stars

Freightera has great customer service. If there is any problem with a carrier they are always on it and I don't have to worry about it myself. The rates are also very good. I use to check with other b... See more

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Rated 3 out of 5 stars

We hope that you can make a KPI for the transportation company, which will help them improve their service awareness

Company replied

Rated 5 out of 5 stars

Very quick, helpful, knowledgeable, professional. And it's not just this time. I have used Freightera in the past and always have the same great experience.

Company replied


Company details

  1. Shipping Service
  2. Logistics Service
  3. Transportation Service

Written by the company

Offering online freight quotes from 100s of truckload & LTL companies. Compare and find the best rates instantly. Over 20 billion carrier rates in the USA, Canada and cross-border. Register for FREE. Super-friendly support.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

924 reviews

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Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

The recent experience with Freightera…

The recent experience with Freightera customer service is negative. Freight did not get picked up 3 business days in a roll. Customer service kept saying it will be picked up but never.
Multiple phone calls made to them and was promised an update call, never came.
Bad customer service, no excuse.
Do not use it.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

I always ship everything with…

I always ship everything with freightera as they'll ship from a box to a full container within USA or Canada. Always a great experience and the peace of mind that they are behind everything. The team is amazing!

15 January 2026
Freightera logo

Reply from Freightera

Thank you Ren, we really appreciate it!

Rated 3 out of 5 stars

We hope that you can make a KPI for the…

We hope that you can make a KPI for the transportation company, which will help them improve their service awareness

17 January 2026
Freightera logo

Reply from Freightera

Thank you for reaching out, Finn! Unfortunately, we are not the direct carrier but a third party logistics company and therefore we are cannot set KPIs for the carriers internally. However, we will continue to do our best to make sure all your shipments are handled safely and in a timely manner!

Rated 5 out of 5 stars

Excellent first experience!

Excellent first experienced with personalized help! They took serious initiative to make sure we had accurate information for our shipment. Totally above and beyond. Highly recommended!

2 January 2026
Unprompted review
Freightera logo

Reply from Freightera

Thank you so much for your lovely review Shaun, we are happy to help!

Rated 5 out of 5 stars

Professional, prompt, flexible.

Great customer service! I am in customer service, and I appreciate it. Everything is very predictable and well thought out. I always use Freightera.
Happy New Year!!!

30 December 2025
Freightera logo

Reply from Freightera

Happy New Year, Ben! Thank you for your amazing review!

Rated 5 out of 5 stars

Great customer service experience

Great customer service experience. The team was very helpful, quick to respond, and solved the issue in a timely manner. Communication was clear throughout the process, which made everything easy and stress-free. I would definitely use Freightera again.

8 December 2025
Freightera logo

Reply from Freightera

Thank you very much Rachel, we look forward to working with you again!

Rated 2 out of 5 stars

they will send you extra

they will send you extra bill for the work that was quoted before to use their service, since it is low price and once the freight is delivered they will send you extra bill for the service like wait time, storage if their driver dont deliver on time and refused delivery due to their drive not caring to deliver on time.

27 June 2025
Rated 5 out of 5 stars

Great job

Great job. Thank you. Very responsive

8 December 2025
Freightera logo

Reply from Freightera

Thank you Nathan!

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