Namly Design Reviews 1,014

TrustScore 2 out of 5

2.2

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Consumers express mixed feelings regarding their orders, products, delivery service, and overall quality. A significant portion of people report delays in dispatch and shipping, with some orders not arriving at all. Several consumers mention receiving notifications about dispatch, followed by subsequent delay notifications. Some reviewers have raised concerns about the quality of the products, citing issues such as blurred writing, poor print quality, and discrepancies between the product received and the online images. Others praise the quality and ease of use of certain items, like wall stickers. Response times from customer service are a sore point for many, with reviewers reporting slow or no responses to inquiries.

Based on these reviews

Rated 2 out of 5 stars

Was kept updated on delivery time by emails.Package arrived today which was very good as its only taken a week.Really dissapointed once I opened the box that prints had got bent in the post so don't l... See more

Rated 3 out of 5 stars

The safari stickers are a great addition to my son's room, hopefully they won't start peeling. But the glow in the dark ones are ATROCIOUS. I could not get one single star off the paper even with twee... See more

Company replied

Rated 1 out of 5 stars

Ordered over two weeks ago and received nothing. Zero real customer service — only automated replies with no answers. This site is unreliable and not trustworthy. Avoid at all costs!!!

Rated 1 out of 5 stars

The order took 10 days to come. I paid £20 for a product that on the website looked good. Upon receiving it what I paid £20 for turned out to be an a4 piece of partially glossed paper. The writing blu... See more

Rated 4 out of 5 stars

I don't get all the bad reviews. I was really skeptical but I received exactly what I ordered (One piece customized poster). 4 stars instead of 5 because the quality could be better. But honestly, you... See more

Company replied

Rated 1 out of 5 stars

Purchased some posters for Christmas, ordered before the cut off date on the website but then got emails saying it's delayed. I emailed twice with no reply to see if it would get to me in time. Unfort... See more

Company replied

Rated 5 out of 5 stars

I was sceptical about ordering as I’d read so many negative reviews about this company, however, I decided to give it a go as I liked the colour of the tile stickers. Having recently moved to a differ... See more

Company replied

Rated 1 out of 5 stars

I ordered adhesive tiles from this company. But when they arrived, the design size was nothing like what was shown on the website. On the contrary, the pattern looked more like a mosaic than a tile.... See more

Rated 5 out of 5 stars

The wall stickers are beautiful, I’m so so happy that I ordered through Namly despite some bad reviews about the service. They are very good quality and so easy to put up. My husband was sceptical a... See more

Company replied

Rated 1 out of 5 stars

Made an order for some gaming posters, received notification that my posters were being dispatched. A couple of days later received another saying there was a delay in dispatch. Contacted company as... See more

Rated 1 out of 5 stars

Do not order from this company! Bought a personalised poster as a gift. Delivery was fine, quality not too bad but was absolutely devestated that the poster turned up saying “Daily DDog” and not “Dai... See more

Rated 1 out of 5 stars

Do not waste your time with this company- they have been refusing to refund me despite my order not showing up. Their communication emails are also beyond terrible. Save your money

Rated 1 out of 5 stars

Terrible customer service. It has been more than one month and I still haven’t received my item. Your team claimed that the apartment number was missing and said the product would be shipped again,... See more

Rated 4 out of 5 stars

I got my order safely but there is a problem about information. Never got notifications from sender or delivery company so I am confused and sent emails to the support team. It was also slow and... See more

Company replied

Rated 5 out of 5 stars

I placed an order for named clothes labels from this company as they have competitive prices. Right after placing my order I decided to check the company's reviews and immediately started panicking se... See more

Company replied

Rated 1 out of 5 stars

Order took over a week to process and then a week to send out. Once received it was the wrong order completely and I have now complained. It has no return note so I have no way of returning it this da... See more

Company replied

Rated 1 out of 5 stars

Ordered a poster size 100x 70. The paper quality was very poor as well as the colour rendering which did not at all correspond to online pictures. Overall very cheap looking product. Cannot recommend.... See more

Company replied

Rated 1 out of 5 stars

If I could have selected 0/5 stars I would have! I ordered floor tile stickers in December 2024 which did not stick so I returned them, at a cost, to me of nearly £20. They were held by Swedish custom... See more

Company replied

Rated 1 out of 5 stars

We are so disappointed with this company and would advise everyone to avoid ordering from them. We returned our wall stickers quickly after getting them, at a cost to us of £17. We tried to cancel the... See more

Company replied

Rated 1 out of 5 stars

Ordered a large picture over $100 nzd, been over a month and still no package. Been chasing them via email for updates and tracking links but with lack of reply. Stated they would come back to me with... See more

Company replied

Rated 1 out of 5 stars

Do not order from this company!! I’ve emailed them more than 5 times in the last 6 weeks trying to make a return and they answered once to tell me my package hadn’t yet arrived at my home (it had, I w... See more

Company replied

Rated 1 out of 5 stars

NAMLY is a SCAM company. They will taker your money, but never deliver any goods. On December 8th I ordered some items from them. They should be delivered "within 1-6 days". On December 18th af... See more

Company replied

Rated 1 out of 5 stars

DO NOT buy from these guys!!! They sent my order 7 days later that the maximum delivery date stated when I placed teh order. I sent them an email to cancel the order (which is within my legal right),... See more

Company replied

Rated 1 out of 5 stars

Placed an order 2nd Dec. The website says: When your order is received, an order confirmation is sent. We usually ship within 1-2 business days and deliver your order within 5-7 business days. Chase... See more

Company replied

Rated 1 out of 5 stars

I wish I read the reviews before placing the order. Terrible customer service because there isn’t any. They don’t answer any emails. Be warned. Shitty company and shitty practises.

Rated 5 out of 5 stars

Ordering was very easy. There was a delay in shipping and I was emailed about the delay and again when dispatched, so great communication. Product made me smile, love the pictures, but print quality c... See more

Rated 1 out of 5 stars

Would give 0 stars if I could. Delivery took 3 weeks, the design of the contract paper looks nothing like the photos on the website and the vinyl is extremely thin and there are bubbles everywhere. I'... See more

Company replied

Rated 1 out of 5 stars

I placed my original order of name stickers ready for my daughter to start nursery on 26th February with the order confirmation stating delivery would be in 1-6 working days. My order still had not ar... See more

Company replied

Rated 1 out of 5 stars

Would make this is minus if I could. I posted about my experience with them a while back and wanted to update. My Christmas present never arrived. The tracking they sent was apparently fake. They went... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Namly for a great range of designs, swift delivery and good communication of each step of the delivery process. The product (sticker tiles) were incredibly easy to use and the o... See more

Company replied

Rated 1 out of 5 stars

Ordered but they didn't deliver. I had to reach out to customer service after 10 days when they said that they have already sent my order, and will resend it since I haven't received the order. Got... See more

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Rated 1 out of 5 stars

2 weeks ago they emailed me that my package was ready to send and gave me the tracking link. According to the tracking link now, it still hasn't been sent. I sent an email 4 days ago to ask and haven'... See more

Company replied

Rated 1 out of 5 stars

Do not order and save your money!! Must wait more than 1 month before i recieve and must pay shipping myself to return my order..

Rated 1 out of 5 stars

Terrible quality product. Emailed as they arrived all bubbly and with printer toner marks all over them. I've not heard back from customer service. A huge waste of money and resources.

Company replied

Rated 1 out of 5 stars

Paid over £200 for gifts for Christmas 2025. They did not arrive in time. Received a note from Royal Mail saying import charges of £62 are due. If I don't pay, I lose @£200+ If I do pay, I am... See more

Company replied

Rated 1 out of 5 stars

Terrible service. I am now waiting ten days for my order, tracking information has completely stalled and the customer service team have not been remotely helpful. Would not advise anyone to order.

Company replied

Rated 1 out of 5 stars

Awful awful company! Do NOT buy from them. No customer service. Order was not delivered! Shocking company. Stay away

Company replied

Rated 1 out of 5 stars

I purchased a photo for my sister, paid a lot of money. Had no communication apart from an email to eat 8 out was running late . Finally received the photo.... wrong one!!!! A photo of jess and ni... See more

Company replied

Rated 1 out of 5 stars

This is scam. I placed an order, got a conformation email with my order and then never heard anymore. Then i wrote to the them and i never heard back from that either. This must be a scam

Company replied

Rated 3 out of 5 stars

Order arrived a lot later than expected, quality is good on the images but the customer service wasn’t very helpful as original delivery time stated less than a week

Company replied

Rated 1 out of 5 stars

Terrible, havent recieved order and no response yet from any of their customer service platforms

Company replied


Company details

  1. Digital Printer
  2. Custom Label Printer

About Namly Design

Written by the company

BESØG VORES WEBSHOP

Namly Design er en print-on-demand webshop, der specialiserer sig i salg af personlige og unikke produkter til forskellige formål. Lige fra personlige navnemærker til børnetøj til fliseklistermærker til en forandring i køkkenet eller badeværelset. Vi tilbyder et bredt udvalg af produkter, der kan tilpasses efter kundens præferencer. Vi har ting, der passer både til voksne og børn.

At renovere et barns soveværelse med vores vægklistermærker er ikke kun et billigere alternativ sammenlignet med at male om eller købe nye møbler, men det er også et sjovt og interaktivt projekt, du kan lave sammen med dit barn.

Vores navnemærker er perfekte til at organisere og mærke børns ejendele. Uanset om det er tøj, tasker, madpakker eller skolematerialer. Navnemærkerne er holdbare, vandtætte og kan tilpasses med navne eller ønsket information. Med disse praktiske og stilfulde navnemærker kan du sikre, at dine børns ejendele altid kommer tilbage.

Vi tilbyder et bredt udvalg af plakater med forskellige motiver og stilarter til at pryde dit hjem. Vores plakater er af høj kvalitet og trykkes på bestilling for at sikre, at hvert produkt er unikt og af højeste standard. Uanset om du leder efter kunstværker til at supplere din indretning eller til at give som en personlig gave, har vi noget for enhver lejlighed.

Tag et kig på vores fliseklistermærker, som er den perfekte løsning til at forvandle dit køkken eller badeværelse på en prisbillig og nem måde. Med vores fliseklistermærker af høj kvalitet kan du give dine fliser et helt nyt udseende uden behov for at erstatte dem helt. Vores fliseklistermærker fås i et bredt udvalg af mønstre, farver og stilarter. Uanset om du foretrækker en elegant marmorfinish, en rustik træeffekt eller et legende mosaikdesign, har vi noget, der passer til din vision for dit køkken eller badeværelse.


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

This is the worst company I have ever…

This is the worst company I have ever been involved with , not only is my ( sketch ) so bad that I cannot give it as a gift but I have had to order from uk which I should have stuck with in the first place . To add to that they have took my money and will not refund or respond to emails . Stick with the u.k. 🇬🇧

10 February 2026
Unprompted review
Rated 1 out of 5 stars

The order took 10 days to come with terrible quality

The order took 10 days to come. I paid £20 for a product that on the website looked good. Upon receiving it what I paid £20 for turned out to be an a4 piece of partially glossed paper. The writing blurred and the pictures of terrible quality. This is something I could have made on Microsoft word and printed off for less then 50p. I hadn’t read these reviews on trustpilot and wish I had before ordering as the product is below satisfactory to say the least!

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Do not order here !!

Do not order and save your money!!
Must wait more than 1 month before i recieve and must pay shipping myself to return my order..

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service I’ve been…

Terrible customer service I’ve been waiting over a month for my order they’ve claimed that delivery was attempted which is false as I have a ring doorbell and can provide evidence to counter act these claims they’ve also told me I’ll be charged for my order to be redelivered as I didn’t collect it from the parcel shop which doesn’t make any sense if delivery was attempted I and wasn’t home wouldn’t the postman leave a parcel collections note? Prior to this I asked for the tracking number and never received it also information regarding my order couldn’t be found via the website bad customer service slow responses and order not received

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company! Bought a personalised poster as a gift. Delivery was fine, quality not too bad but was absolutely devestated that the poster turned up saying “Daily DDog” and not “Daily Dog”. Having emailed and waiting over 3 weeks for a reply I was told that that was the image that I was sent to preview! I did not and could not personalise the newspaper in the image only the dog’s name so that couldn’t have been my mistake!
Don’t waste your money.

5 December 2025
Unprompted review
Rated 4 out of 5 stars

I don't get all the bad reviews

I don't get all the bad reviews. I was really skeptical but I received exactly what I ordered (One piece customized poster). 4 stars instead of 5 because the quality could be better. But honestly, you pay just as much on Etsy and that is only the digital product. This company sends you the physical copy as well.

13 January 2026
Unprompted review
Namly Design logo

Reply from Namly Design

Thank you for your honest review! We are glad that you received exactly the custom poster you ordered. We appreciate your feedback on the quality and are constantly working to improve. Thank you for your trust!
Warm regards
Namly Design

Rated 1 out of 5 stars

Would give 0 stars if I could

Would give 0 stars if I could. Delivery took 3 weeks, the design of the contract paper looks nothing like the photos on the website and the vinyl is extremely thin and there are bubbles everywhere. I'll have to remove it and buy from someone else. Waste of time and money.

12 January 2026
Unprompted review
Namly Design logo

Reply from Namly Design

Hi!
Thank you for sharing your experience. We are very sorry that the delivery took longer than expected. We have been under unusually high pressure, which unfortunately has affected our delivery times.

It is also sad to hear that the product did not meet your expectations. We offer a satisfaction guarantee, and we want to help you find a solution that feels good.

Please contact us at [email protected], and we will help you further.

Rated 1 out of 5 stars

Do not order from this company!

Do not order from this company!! I’ve emailed them more than 5 times in the last 6 weeks trying to make a return and they answered once to tell me my package hadn’t yet arrived at my home (it had, I would know, I live here!). They’ve not answered back since I sent a picture of the package and contents. Terrible terrible customer service and a total rip off for the product. Wish I came to trust pilot first.

5 December 2025
Unprompted review
Namly Design logo

Reply from Namly Design

Thank you for sharing your experience. I am truly sorry that you did not receive the help and feedback you should have expected from us. It is clear that there was a breakdown in communication, and this is not the level of service we want to provide. We will of course help you resolve this. Please contact us at [email protected] and my colleague will take over your case immediately.

Rated 5 out of 5 stars

Impecable service

Easy program to work with, very nice result, fast delivery, friendly communication and very trustworthy!

25 December 2025
Unprompted review
Namly Design logo

Reply from Namly Design

Thank you so much for your nice review! We are glad that you found the program easy to work with and that the result met your expectations. We really appreciate that you highlight the fast delivery, the friendly communication and that you feel we are reliable. Your words mean a lot to us and motivate us to continue delivering high quality.
Warm regards
Namly Design

Rated 1 out of 5 stars

Would make this is minus if I could

Would make this is minus if I could. I posted about my experience with them a while back and wanted to update. My Christmas present never arrived. The tracking they sent was apparently fake. They went on to tell me that it would be sent as a letter. I was told mine was sent on the 15th of December and if it hadn’t arrived it was my fault. It’s honestly stupid. If you can put a charge back and report to them to trading standard in your country.

3 December 2025
Unprompted review
Namly Design logo

Reply from Namly Design

Hi!
Thank you for sharing your experience. We are very sorry that your Christmas gift did not arrive and that the information about the tracking created uncertainty. This is absolutely not the experience we want any customer to have.

We offer a satisfaction guarantee, and we want to help you get a solution you feel confident with. Please contact us at [email protected], and we will make sure to help you further and ensure that the case is closed in a correct manner.

Rated 1 out of 5 stars

I think this company is fraudulent

I think this company is fraudulent . Ordered 15/12 for Xmas presents. Today is 3rd Jan, no items and no explanation. Other reviews are shocking. I’ll be doing a chargeback from my bank to cover my outlay. Avoid this bunch of crooks I’d say .

15 December 2025
Unprompted review
Namly Design logo

Reply from Namly Design

Hi,
Thank you for sharing your experience. We are truly sorry that your order has not arrived as expected and that you haven’t received the information you needed. We have had very high order volumes, which unfortunately has caused delays in both delivery and customer support.

I can assure you that we are not a fraudulent company, and we want to help resolve this for you as quickly as possible. Please contact us directly at [email protected], and we will look into your order and make sure you receive the assistance you need.

Rated 1 out of 5 stars

Paid over £200 for gifts. Charged ££62 additional by Royal Mail import fee

Paid over £200 for gifts for Christmas 2025. They did not arrive in time.

Received a note from Royal Mail saying import charges of £62 are due.

If I don't pay, I lose @£200+
If I do pay, I am down another £62 😡

3 January 2026
Unprompted review
Namly Design logo

Reply from Namly Design

Thank you for sharing your experience. You will of course not have to pay any additional import fees. We will cover the cost and help you resolve this immediately. Please contact us at [email protected] and we will make sure to arrange it for you.

Rated 1 out of 5 stars

Didn't last one wash

One wash and the clothing stickers came off. Do not purchase.

2 January 2026
Unprompted review
Namly Design logo

Reply from Namly Design

Hi!
Thank you for sharing your experience. We are very sorry that the stickers came off after washing, it is obviously not supposed to be like that.

We offer a satisfaction guarantee and would be happy to help you find a solution that you are happy with. Please contact us at [email protected], and we will help you further.

Rated 3 out of 5 stars

Good quality but very late delivery

Order arrived a lot later than expected, quality is good on the images but the customer service wasn’t very helpful as original delivery time stated less than a week

17 December 2025
Unprompted review
Namly Design logo

Reply from Namly Design

Thank you for sharing your experience. We are glad that you are satisfied with the image quality, but we are very sorry that the delivery took longer than promised and that you did not receive the help you expected from customer service. Your feedback is important to us and helps us improve both service and communication in the future. Thank you for giving us the opportunity.
Kind regards
Namly Design

Rated 1 out of 5 stars

Never again - rip off

Placed an order 2nd Dec. The website says:
When your order is received, an order confirmation is sent. We usually ship within 1-2 business days and deliver your order within 5-7 business days.
Chased up my order by email on 13th Dec and was told by Anshuman in a reply email that it had been dispatched 11th Dec and it will take 4-7 working days, however, no tracking information. This took us to Monday 22nd Dec. Nothing. Emailed 23rd. No response. Emailed 24th. No response. Emailed 29th requesting refund. No response. It’s now 2nd Jan and still no response. I’ve emailed on info@ and concerns@ email addresses and nothing back. Disappointed because no order and pissed off because they have my money and are not replying to my emails.

2 January 2026
Unprompted review
Namly Design logo

Reply from Namly Design

Bedankt voor het delen van uw ervaring. We betreuren ten zeerste het gebrek aan communicatie met betrekking tot uw bestelling. Gedurende deze periode was de werkdruk ongewoon hoog, maar dit zou onze feedback nooit op deze manier mogen beïnvloeden. We onderzoeken nu wat er mis is gegaan en helpen u graag verder als u contact met ons opneemt via [email protected].

Rated 1 out of 5 stars

Awful awful company

Awful awful company! Do NOT buy from them. No customer service. Order was not delivered! Shocking company. Stay away

14 December 2025
Unprompted review
Namly Design logo

Reply from Namly Design

Hello!
Thank you for sharing your experience. We are truly sorry that you did not receive your order and that you did not receive the feedback you expected. This is absolutely not the experience we want any customer to have.

We offer a satisfaction guarantee, and we would be happy to help you resolve this so that you either receive your product or a solution you feel confident with. Please contact us at [email protected], and we will assist you further.

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