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VetBilling Reviews 140

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the kindness and respect shown by the staff, highlighting the devotion with which they handle pet treatments. Consumers consistently praise the payment options, which provide flexibility and alleviate stress during emergencies. People also appreciate the convenience of automatic payments and the absence of hidden charges, which contributes to overall peace of mind. The service provided is highly valued, with many reviewers expressing gratitude for the ability to afford necessary care for their pets. Customers are thankful for the availability of payment plans, which make expensive procedures more manageable. The staff's knowledge, friendliness, and professionalism are frequently mentioned, with reviewers appreciating their helpfulness and understanding.

Based on these reviews

Rated 5 out of 5 stars

Omgoodness, there are no words. Their kindness, their actions and the care I and my cat, Cher were treated with love and respect even though they had to jump through hoops just to get someone to fin... See more

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Rated 5 out of 5 stars

With my Rotty tearing an ACL the surgery was expensive. We had the contract drawn up. Before the original contract expired my Rotty tore his OTHER ACL. Vet billing allowed us to add more payment and r... See more

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Rated 5 out of 5 stars

I’m more than grateful for the vet billing service. Having flexibility in the payment options elevates some of the stress when making decisions on my puppy’s care in an emergency situation. I love my... See more

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Rated 5 out of 5 stars

I was unable to pay the full amount I owed my vet during an emergency visit. Thankfully there was a payment option when I was denied avenues of credit. I was allowed to set the amount I could pay and... See more

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Rated 1 out of 5 stars

Even though I called to update my payment information, they didn't do it and charged me because my card didn't go through. I emailed them and they told me to call, but it still didn't work.

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Rated 3 out of 5 stars

The website is currently experiencing issues. I received a new card and attempted to add it to my vet billing account. After signing in, I was consistently redirected to a main screen that lacked opti... See more

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Rated 5 out of 5 stars

Bay Area pet hospital saved my 5 year old husky! She tested positive for parvo and was declining fast. Had our first visit and the staff as well as myself had hoped at home care would be sufficient.... See more

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Rated 5 out of 5 stars

I appreciate Vet Billing. Having the option to make payments on expensive procedures for my fur babies is a wonderful thing, because most of the time, it is an unexpected vet visit and I do not want t... See more

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Rated 5 out of 5 stars

There was no way I would be able to afford my Kitty's emergency vet bill out of pocket. VETBILLING gave me the time I needed to save up some money every month and pay over time WITH NO INTEREST!! I’m... See more

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Rated 5 out of 5 stars

My experience with Vet Billing was outstanding. My Flamepoint Siamese boy was incredibly sick due to multiple health issues. Because of Vet Billing, I was able to get my sweet boy in for one final v... See more

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Rated 4 out of 5 stars

I’m glad to pay vet billing so my veterinarian is paid. She deserves it. She had taken the best care of my baby girl. I call her my youngest daughter. Dr Bucht knows how important she is to me. She’s... See more

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Rated 5 out of 5 stars

Mission Animal Hospital (MAH) is the only place I would trust to take my four-legged best friend(canine), and here is why. We arrived at MAH and were greeted by their friendly staff, the intake proces... See more

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Rated 5 out of 5 stars

Your program allowed my sweet Harley to have her tumor removed and become cancer-free! Without this payment plan, I would not have been able to do that for her. I appreciate your program so much. It w... See more

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Rated 5 out of 5 stars

Mission animal hospital is the best! Our dog got hurt really bad and after many calls. Someone told me about the mission animal hospital. I don't know what we would have done without them. Everyone... See more

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Rated 5 out of 5 stars

Wanted to get my brothers dog neutered. We are both on a fixed disability income. Vet Billings affordable monthly payments allowed me to get my fur-nephew taken care of.

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Rated 5 out of 5 stars

If it wasn’t for VetBilling and their simple process, my puppy wouldn’t have been able to get the critical emergency surgery and quality after care she needed. Words can’t say how grateful I am that t... See more

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Rated 5 out of 5 stars

You guys are amazing Working with me, and there's nothing more important than our animals that can't defend themselves, right? Thank you so much, Angela Adam's.

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Rated 5 out of 5 stars

I was in an emergency pinch with my elderly cat & called ahead to explain my cat needed to be seen but I didn’t have the funds . Vet care was an option that we were very thankful to have . I ended... See more

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Rated 5 out of 5 stars

Made a great option for us to pay our bill in a timly manner, with payments that were right for us. Site was easy to navigate and honestly besides checking how many payments we had left I did not feel... See more

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Rated 5 out of 5 stars

This company provided the option to get life saving care for my pet I wouldn't have been able to get otherwise. So thankful to be able to make payments. Payment plan was explained in detail.

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Rated 5 out of 5 stars

The Dr was great! The whole team showed compassion and comfort for the situation my cat Diamond and I for it being the first time I ever had to put my pet down. If I choose to get another cat I will... See more

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Rated 5 out of 5 stars

Being able to make payments for my cats bill made it easier n less stressful trying to come up with the money for the bill. Friendly staff setting up autopay so I don't have to worry about payments.

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Rated 5 out of 5 stars

The fact that I am able to use this payment process during this very difficult time with my pet is greatly appreciated. Thank you for caring.❤️

Rated 5 out of 5 stars

If it wasn't for VetBilling I would have had no choice but to put my furbaby to sleep. Because of yall County Line and Dr Fowler and her team were able to bring my pet back to life and give him a seco... See more

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Rated 5 out of 5 stars

It was a great experience . I will be looking further for using them again for dental . The girls were fantastic to work with always trying to help and very professional and accommodating! Great work... See more

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Rated 5 out of 5 stars

I am so very thankful for what you did to help my boy I couldn't afford to pay for his surgery at once and your staff helped me get my boy all healed up

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Rated 5 out of 5 stars

Excellent customer service, excellent finance plans. Our pet did not survive the inevitable, but we are thankful for the care and understanding from everyone. Thank you so very much for everything.

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Rated 5 out of 5 stars

It was great being given the option to make payments. The only thing that I would love to see is being able to make a smaller initial down payment especially for large bills.

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Rated 5 out of 5 stars

Thanks to being able to do payments, I was able to get my fur baby Myla vet care asap as it ended up being an emergency. I didn’t have all the money up front and the outcome wouldn’t have been good ha... See more

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Rated 5 out of 5 stars

Nothing to note except that I wish payment methods could be updated by logging into your account and not having to call the phone number. Thank you.

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Rated 5 out of 5 stars

It allows us to still find a way to take care of our pet during a stressful time and allowed us to care for our pet when other options didn't work thankful for vet billing

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Rated 5 out of 5 stars

I love not having to worry about taking in one of my furry family members whether it's because of illness or a checkup and shot. And not having to worry about if I can afford it or not. Which ha... See more

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Rated 5 out of 5 stars

These guys are amazing they were fully committed to helping my Ruger pup and he is doing so great ! Not a better vet around they actually care and that is so rare . Thanks again yall !

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Rated 5 out of 5 stars

When you are in a time of losing your pet and are worried about whether you can take care of the money part VetBilling takes care of the worry for you. You can grieve and not worry about whether you c... See more

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Rated 5 out of 5 stars

It's affordable and they can accommodate a payment plan which was very helpful since I'm a a young adult and I didn't want my dog to die after she got parvo but now she is healthy and back to normal

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Rated 5 out of 5 stars

My 15 year old dog had been through enough the staff made him feel comfortable and let me grieve for as long as needed they had his ashes back to me in 4 days I got in the payment plan and it was grea... See more

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Rated 5 out of 5 stars

VetBilling worked with me so that the passing of our beloved dog did put us in financial hardship. They made it possible for us to mourn our fur baby.

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Rated 5 out of 5 stars

Love having this option! They were consistent and reliable. Such a nice choice to be able to get the veterinary care we needed and be able to pay for it over time with no interest.

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Rated 5 out of 5 stars

After our kitty had extensive dental work, it was nice to be able to pay our vet bill in monthly installments!

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Rated 5 out of 5 stars

WAS A EXCELLENT EXPERIENCE THERE AT THE VET. FRIENDLY AND POLITE. WILL RECOMMEND FRIENDS AND FAMILY TO GO THERE WITH THEIR FOUR LEGGED FRIENDS

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Rated 5 out of 5 stars

Thank you so much for helping me so my pup could get surgery. You were very understanding and even worked with me so I could pay every 2 weeks instead of monthly.

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Rated 5 out of 5 stars

This service was a blessing. I had to put my rabbit down a year ago and if it weren’t for vet billing I wouldn’t have been able to pay for it. They always helped me out when I needed it. If I needed t... See more

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Rated 1 out of 5 stars

I do not engage in auto payments. I will be deleting the payment method and paying on my own. This was stated when i applied for the program.

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Rated 5 out of 5 stars

It was a difficult night saying goodbye to our dog, and it helped that we didn't have to worry about how to pay. Easy to apply and easy to make payments.

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Rated 3 out of 5 stars

I didn't like the early pay... Payment due on such date and it's taken the day before the due date... I don't like that because I'm on a fixed income and then you charge for a late fee... unacceptable... See more

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Rated 5 out of 5 stars

I just love the doctors vet and Vans people that work. There are so friendly and nice and I’m so thankful and grateful for your assistance for my dog Cody. I don’t know how to thank you so much from t... See more

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Rated 5 out of 5 stars

If it hadn't been for vetbilling my dog wouldn't have received the treatment he needed and for that i appreciate their help very much.

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Rated 5 out of 5 stars

I found the convenience of being able to pay our cats emergency surgery over time so that it was more doable.

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Company details

  1. Payment Service
  2. Animal Hospital
  3. Emergency Veterinarian Service
  4. Veterinarian

About VetBilling

Written by the company

Every day in veterinary clinics across the country, a familiar moment unfolds: a pet needs care that the family can’t immediately afford. Veterinarians want to help, but when credit-based financing isn't an option, moving forward with treatment feels too risky for the clinic.

Our Mission
At VetBilling, our mission is to make sure that moment ends differently—with a "yes, we have a solution!" We help veterinarians and pet parents move forward with treatment by turning financial obstacles into manageable payment plans.

What We Offer
VetBilling is more than a payment platform—it’s a Financial Care Hub that equips clinics with practical, compassionate tools to make care accessible and sustainable.

From managed payment plans to Pet Savings Accounts, “Pay Ahead” programs, and employee payment options, we provide practices with a flexible financial ecosystem that meets their clients' needs and supports the clinic's bottom line.

For Clinics
VetBilling is a reliable alternative to traditional credit-based financing. Clinics maintain complete control over client approvals, while we handle automation, payment management, customer service, and payment recovery—reducing financial exposure and administrative stress.

For Pet Parents
VetBilling offers a transparent, interest-free way to spread out the cost of care. No hard credit checks. No surprise fees. Just simple, straightforward payment options created in partnership with your trusted veterinarian.

Why It Matters
We believe in protecting the human-animal bond and reducing moral distress for veterinary teams. Every “yes” to care is a story that continues.

VetBilling — It’s about time.

More time to pay, more time to love, more time together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

140 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Even though I called to update my…

Even though I called to update my payment information, they didn't do it and charged me because my card didn't go through. I emailed them and they told me to call, but it still didn't work.

26 January 2026
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Reply from VetBilling

Hi Estefanie — We are really sorry for the frustration you experienced. We understand how upsetting it is when you’ve tried to update payment information and something still doesn’t work as expected.

For security reasons, our team isn’t able to review or update personal account details by email, which is why we ask that you call us directly. That said, it’s important to us that when you do call, the issue is properly handled.

Our office is currently closed, but I’m forwarding this to our Payment Support team so they can look into what may have happened and make this right. Please call us when we reopen tomorrow morning at 9:00am Eastern, so we can locate your account and resolve this as quickly as possible. Our number is 1-800-766-1918.

Thank you for bringing this to our attention — we genuinely want to help.

Rated 5 out of 5 stars

Vet Billing was so easy…

Vet Billing was so easy and took the stress out of worrying about how I was going to save my pet I could focus on getting my pets health & I recommend every Vet to have this option !!

25 January 2026
Rated 5 out of 5 stars

They have allowed service for my pets &…

They have allowed service for my pets & pay over time saving my pets

4 October 2025
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Reply from VetBilling

Thank you for taking the time to leave us a review, letting us know that having a pay-over-time option has been helpful for you. We appreciate it.

Rated 5 out of 5 stars

Great experience

Great experience

26 December 2025
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Reply from VetBilling

We are so happy to hear that. Thank you for leaving us a review.

Rated 5 out of 5 stars

Great company to work with

This company provided the option to get life saving care for my pet I wouldn't have been able to get otherwise. So thankful to be able to make payments. Payment plan was explained in detail.

26 December 2025
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Reply from VetBilling

We are so pleased to hear that having a payment plan enabled you to get lifesaving care for your pet. Thank you for taking the time to find us on Trustpilot to leave a review. Our entire team appreciates it.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, excellent finance plans. Our pet did not survive the inevitable, but we are thankful for the care and understanding from everyone. Thank you so very much for everything.

26 December 2025
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Reply from VetBilling

We are so sorry that your pet didn't survive, but thank you for taking the time to let us know that having a payment plan helped ease some of the financial stress. We appreciate your leaving us a review.

Rated 5 out of 5 stars

Still Good Companies Out There

VetBilling worked with me so that the passing of our beloved dog did put us in financial hardship. They made it possible for us to mourn our fur baby.

26 December 2025
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Reply from VetBilling

Thank you for letting us know that we helped make things easier through the process of letting go of your fur baby. Everyone on our team has been in the same position at some point, and we know how painful it is. We are so sorry for your loss. Thank you for taking the time to leave us a review, even in your sorrow.

Rated 5 out of 5 stars

Easy process

Easy process. Very convenient.

26 December 2025
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Reply from VetBilling

Thank you for letting us know that the process was easy and convenient. We appreciate your leaving us a review.

Rated 5 out of 5 stars

What an amazing option

Was an amazing option for us when had an unexpected emergency with our baby!

26 November 2025
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Reply from VetBilling

We are so happy to hear that VetBilling helped during an unexpected emergency. Thanks for leaving us a review.

Rated 5 out of 5 stars

So grateful for Vet Billing

My experience with Vet Billing was outstanding. My Flamepoint Siamese boy was incredibly sick due to multiple health issues. Because of Vet Billing, I was able to get my sweet boy in for one final visit on May 22nd. I had to know that I had exhausted every avenue possible before I had to make the hardest decision ever imaginable. With Vet Billing, I was able to pay in small installments over a 6 month period. Even though my boy was gone the day after my first payment had come due, I felt better knowing I was able to make my final decision armed with the facts that he would not be able to ever recover from his various health issues. I will always be grateful for this service during my time of need. I recommend it to anyone who can't immediately come up with the cost of veterinary services. Thank you, Vet Billing <3

Rest in Peace, Sonic 4/3/19 - 6/26/25

21 May 2025
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Reply from VetBilling

We are so sorry for the loss of your beloved Sonic, and we are glad that the payment plan option relieved you of financial stress during this difficult period. Everyone on our team knows what it is like to "exhaust every avenue possible before making the hardest decision ever." We have so much empathy. We hope your heart is beginning to heal. ❤️

Rated 5 out of 5 stars

No hassle

No hassle. Easy payment plan.

26 November 2025
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Reply from VetBilling

Thank you for taking the time to let us know. We appreciate the review.

Rated 5 out of 5 stars

Vet loan

It was a nice surprise to have this available. It was an easy process.

26 November 2025
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Reply from VetBilling

We're so happy your vet made this option available to you. Thanks for letting us know it was an easy process.

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