Visual Design Inc Reviews 68

All I can say is that I was thoroughly impressed with Joe Morgan and his entire team that project managed my logo. I would be using Visual Design going forward💯💪🏾

I was impressed with how fast everything moved and how they sent me 5 ideas right away. I picked the one I wanted and love the results.
The only thing I can say as a con is the relentless hard sell to buy the packages over and over.

They are very flexible and works with your schedule, no matter how chaotic. I really appreciate these guys.

Joe Morgan, Richard Parker, Jake Watson, Steve Wilson, and Chris Watson did an amazing design of the Blue Steel Technologies Inc. logo. Joe answered all of my questions in a timely manner and the designs came back within 24 hours.

Great customer service! They make you feel save and secure; Especially Joe whose service was outstanding. The product quality was awesome. This guy knows how to create customer trust at its best!!! I highly recommend visual design. Thank you guys.

My project manager was Joe and he did an awesome job! He was very attentive to what I wanted and he also communicated very well.

We are a start up wine business and needed to have a website to sell our wines online, especially during these pandemic times. We hired Visual Designs to create/design our website. We worked closely with Richard Parker and Edwin Green and they delivered exactly what we wanted. Both are very easy to work with and knowledgeable!

We knew what we wanted and Richard from their team made it real for us. The process was simple to follow and we were given a few options to choose from. Our logo is exactly how we envisioned it and we highly recommend them to anyone in need of a logo.

Jake from Visual Design helped to launch my body butter company.. without his vision and knowledge of logo and website creation I would be lost. He also continues to assist when needed. I have had a very good experience with the company... they took my Vision to a reality! I would suggest you get on board and contact Jake!!!! He’s the best!!!!!!!!!!

Richard and the team at Visual Design were extremely helpful and were able to deliver my branding design quickly and efficiently. Thank you so much

This process of having my logo created was stress free. Joe Morgan was extremely professional and I received my revisions back in the time stated or sooner. He gave me direct contact information for him which made communicating even easier. My logo is exactly what I wanted and I would definitely use Visual Design again.

Thank you Visual Design.
I didn't think a logo design, would be so easy! My project manager Jake was great !! Quick to respond, did all the changes I needed and even suggested a few ideas that made my Logo stand out, Thank you so much!!

We hired Visual Design Inc to do an update and give our website and logo a fresh look. We sent over detailed documentation as to what we were looking for with numerous examples. The first drafts came over and they were in far left field from anything that we had asked for. We sent back notes with even more examples and details with what we were looking for. We received 4 logo choices and we were told that's all we had to choose. None of them were out of this world but do able so because we felt forced, we picked one.

The second round of edits came - and again, nowhere close to what we had requested. Same with the third round after even more details and explaining what we wanted both in email and over the phone.

We spoke with James and said that obviously there was a disconnect with understanding what we were wanting can we please just cancel the order and process a refund. He wasn't having it. He wanted us to give them just 'one more chance'... we put it in writing that it wasn't working out and per their 100% satisfaction guarantee and we would like a refund. Keep in mind - we paid Visual Design Inc over $2500 for this IN FULL.

After they refused, we disputed it with our bank. We found out about 2 weeks later that the dispute was settled in their favor. This was April 9, 2020. I found out later on that they supplied FALSE documentation that we still owed them money and supposed proof that we received the digital product that they promised. Which we downloaded their drafts that had watermarks on it and was not even in the format that we needed.

Since we were out the funds and our bank wasn't helpful - I decided to try and get SOMETHING for the money we spent.

I contacted Visual Design Inc and was told that in order to work with me/my company again we would have to pay them an ADDITIONAL $650 due to the fact that they hired an attorney because of the dispute. I was trying to be professional and courteous when I spoke with James on the phone and explained that we no longer needed the services and that I would agree to deduct the 'Lawyer Fee' from what we paid if they would just refund the rest. Considering we were still taking a loss, I thought it was a reasonable ask. I was told that he would pass it up to management and would get back to me. After 2 weeks of not hearing back - I sent yet another offer of the lawyer fee plus an additional 30% for them to keep... still, radio silence.

Two weeks went by and no update. I would call and get sent to voicemail. I would chat on their website and when I said my name/company the chat was disconnected. Emails were read (which I have proof of) and never responded to.

I finally called from a friend's cell phone and managed to get through on one of the many numbers that they have. Since it was a different number, I wasn't blocked and sent straight to voicemail. I was told that since they had been dealing with my husband it was HIS MONEY and they weren't going to discuss anything with me. It didn't matter that my name was on the account as well or anything else - the bottom line was I was a female and they weren't going to deal with me.

I went and got my husband on the phone and they seemed like they were going to work with him. He just asked for something to show for the money that we paid them.

Here we are again over a month later... all numbers disconnected, mailboxes full, no return calls or emails. If you actually want a quality product and service... keep looking. Visual Design Inc is not the company for either.

And I am sure that they will discredit this review by saying that I am not a customer or something outrageous like that - but I am happy to upload my receipts, and over 30 pages of email correspondence to prove otherwise.

I tried another logo company 1st before coming to Visual Design and was getting nowhere. I hired these guys to get my logo created and could not be happier.

I'm very proud of the logo that was designed. They also handle the copyright of my logo.

Thanks Visual Design, Inc!!!!

Great service! Very appreciative!

Scam!!!!!!!!! they tell you spend $19.99 but after you submitted payment they will charge you $499.00
then they will said its a mistake they will refund you the money but they never answer your call then they will tell you have to call here call there another one but they never refund you, its happened to me
cheat !!!!!!!!!!!!!!!!!!!!!!

NO Visual Design INC

I have been working on a comic for 6 years, that’s writing, illustrating, creating characters and stories, creating concepts, etc. Decided to redo some of the story to make sure theres absolutely nothing missing plot wise, but I didn't create a logo for a very important family store In the story I tried to create my own logo for 6 months and *everything I made was not good at all*. VisualDesignsInc got this done in 1 week Thank you for everything.
A Perfect Logo tailored to my needs. Distinctly Different from the norm

This is my first business and Visual Design made sure that I was professionally taken care of. The design is amazing. I just appreciate the help, time, and work that was put in for my business. I really do appreciate it. Thank you Joe.

Very smooth and quick experience with their services! This company has their stuff together with prompt responses and awesome designs! I would highly recommend business with them for all your designing needs! Jake Watson did a great job!

Fast selection of quality results, easy system and responsive staff. I am very impressed! I will certainly be back.