Boux Avenue Limited Reviews 9,997

No fault of store. Purchased nightdress online and collected from Guildford store. Did not wrap gift until two days before Christmas. Gift was nowhere to be found. Only two of us in house. Searched... See more

I have been consistently impressed with products bought from the shop. Unfortunately the online experience is deeply frustrating. Any time I attempt to order something, the screen goes blank at the fi... See more

Discovered after seeing an ad on instagram. I bought pyjamas and two bralettes. I was so pleased with my purchases. The pyjamas are beautiful with cuffed legs so they don’t ride up your legs in be... See more

Always buy my lingerie from boux avenue. They NEVER disappoint! Items are always great quality, they have good prices for DD+ bras, including sales all year round. The matching underwear is a must. L... See more

Awful company avoid at all costs… I’ve bought from boux lots of times in store and always been great online unfortunately terrible never again. Things we’re missing out of my parcel to be told by live... See more

Wish I could rate them a zero but unfortunately will have to go with a 1 star. DO NOT SHOP HERE, unless you want to lose your money…. I ordered a few items and sent them back. They have refused to ref... See more

I visited Boux Avenue in Westfield, White City yesterday and had the best experience. This is my first bra fitting since having a breast augmentation and I didnt know where to start with sizing, bra t... See more

Ordered underwear for wedding, some of my order was cancelled which I wasn’t notified about. Until I received the package which was 2 days before wedding . customer services didn’t care, just saying... See more

Very happy with my purchase. It is not my favourite brand, I am size 12 and I hound their products not appropriate for me, mor designed fir you g skinny girls, so I was really surprised when my black... See more

Superb selection of larger cupped bras which are also very pretty to look at. Large cup bras tend to be padded or ugly these are not. Also Quality of items excellent even after a lot of constant wash... See more

Ordered several bralettes and matching briefs in the sale. Fabulous reductions and lovely garments. Have started to need to wear soft, well fitting, wireless bras and these totally fit the bill. Styli... See more

Have shopped twice with these recently. Went into the store in Cardiff, Matilda was absolutely incredible. She helped me get sized, find what suited me and helped me pick a range of items. She made... See more

After receiving my order and them sending me the complete wrong product and size. I spoke with customer service who just provided me a QR code to send it back and told me it would be investigated. The... See more

Very comfortable, enough support for casual wear or loungewear size 12 pear-shaped bought M bralette L knickers both fit nicely, No rolling riding or cutting in Would buy again

I went into Boux Avenue White City today looking for a new bra, however often struggle finding one that fits well. Lily who was working at the time was so amazing assisting to help find the best fit a... See more

I am a member. I entered my address when purchasing but the package was returned by Royal Mail because there was no delivery address on the package. This was not my fault. It was sent back to the ware... See more

Great choice of fashionable, good quality nightwear and underwear. Delivery was quick and I got a great deal as the item I bought was reduced by £20. It should have been £50, I paid £30. £30 isn’t ex... See more

First time I’ve shopped with Boux Avenue after receiving a gift as a present for Christmas . I opted for a beautiful matching set in the new trending colour maroon , such a pretty lace effect , I don’... See more

I went into the store in white rose in Leeds and asked for a bra fitting, I chose a bra and the lady (I can’t remember her name but she was lovely) fitted me into a bra and I was so shocked to find I... See more

I am still trying to resolve my issue with this company since January!! Again they respond to my poor review stating they want information from me and they have sent me a form …. No such form!!! I am... See more

Paid for 2 day delivery. Package came over a week later. Getting the run around from the international team on a refund. What's really annoying is they keep sending back the same email effective... See more

Un update, outlining why I completed the first review about the very poor customer service department. In response to your reply Jack, you're lying! You personally agreed to refund me and took my... See more

They offer a 15% off your first purchase. I spent an hour selecting items with consideration then would honour this offer. When I got to checkout I realised I had to open an account. Went through the... See more

Worst customer service ever, they are dismissive and rude. I worn a bikini once in August, going away again so trying my bikinis on again the wire has completely come out, awful quality for £38. I con... See more

Really bad customer service. Bought a product which fell apart in a matter of months. Contacted customer services who aren't prepared to do anything as it is slightly out of the six month warranty per... See more

Can someone tell me why this company is playing adverts of women in lingerie through the day on YouTube I'm horrified!. I've never ordered or looked for this company online. I dont want my children se... See more

Ordered a pair of pjs to come for a special birthday. After a week I go to the store worried about my order as I hadn’t received any communications from either a currier nor the company. The staff at... See more

Nice quality, but the sizing runs large and the overall fit looks bulky. The bra was too big for me and didn’t sit as expected on the body, not just at the bust but overall. Returning from Romania... See more

Item missing from order and told it could not be sent out. Only processed a refund when pushed for it otherwise would have been told it’s just something that happens sometimes if the item was out of... See more

Whilst the buying process was seemless with quick delivery, I wished Boux didn't ship in their bright pink branded packaging, now my wife knows she is getting a gift from Boux. Not ideal when this is... See more

Promised a 15% discount by agent IN WRITING, I still have that written offer on file. Another agent withdrew that promised discount instead offering 'points' that would force me to purchase further it... See more

Bought pjs in September for Xmas , worn since January not many times and have shrunk so now unusable, contacted them to be told they can’t exchange or offer any goodwill. Pjs are meant to last longer... See more

Tried to return a swimsuit. Sizing way too small as mentioned by others. I eventually got a return label after many tries, they couldn’t find my order as I am an international customer based in Irelan... See more

Waited ages long time for my delivery and when it finally came it was completely wrong and must have been someone else's order. I phoned to ask what to do about it and as lovely as the customer servic... See more

The sizing is atrocious!! My 20 year old daughter has an eating disorder and we measured her chest at 27”. She ordered 2 bras size 32” chest - two different styles - and were both too tight! What me... See more

No major issue with boux avenue, however royal mail have delivered my parcel to somewhere else! Now I've got to go to the sorting office to find out where.maybe use a more reliable delivery service.... See more

I was sent a wrong item, I went onto live chat for them to send me the correct item & I will return incorrect item. They advised unable to send me the item I wanted, I would have to do a new order... See more

Paid for delivery only to receive items which were not the size stated on the tags - ordered 40f but the label inside the bra itself was 38g. It’s such a shame there is no local store and everything... See more

Ordered 2 items only received one and had to then contact customer services about missing item. Was told unable to process and refund processed however item still available on website and if ordered... See more

Delivery came today with one item missing. I didn't even get notification that an item was missing (no note in the box, no email), which is really, really poor. Also, no invoice included in the packag... See more

Absolutely gorgeous slippers. The most luxurious I have ever had. So comfortable Had to contact customer service about first time discount Angel was Brillant at sorting it giving me a refund for the... See more

Payed next day delivery, parcel was lost completely and customer service was absolutely awful! Didn’t offer no apologies nor good will credit. The order was then cancelled because it had been lost an... See more

I needed to return an item and they have made it as awkward as possible to return it.. I opted for paperless rerun but you still have to print as returns slip for inside the package which completely d... See more