loragal.com Reviews 1,380

Hey, I wanted to tell you about my experience with this company. I'd strongly recommend staying away from them. Seriously!

My experience has been super disappointing. I bought stuff in January, and it took about 4 weeks to arrive which wasn't terrible. However, upon receiving my items I realized I should have done my research prior to ordering.

I ordered 3 outfits and none of them were as pictured on the site. Which was totally disappointing considering the prices are not cheap.

Returns are a total pain. They initially sent erroneous return address, (which I attempted to verify with USPS prior to shipping the items back to them as required to get refunded.)
The return fees are high, which I feel is meant to deter customers from requesting refunds.
The return process also requires you take a pictures of items, including labels and packaging. Even after doing all that, they really tried to push store credit instead of just letting me return items for a refund.
Refunds are supposed to happen in 3 to 5 business days, I purchased thru PayPal and they do provide some buyer protections. I also used a credit card. I am currently in the return process, but if this process is further subject to delays by Loragal, I will start the process of dispute via my credit card company.

Honestly, I really think you should steer clear of this company; it's been a frustrating and exhausting experience which causes the customer to lose out in the end.

I would like to share my experience with this company. Honestly, I strongly advise you not to do business with them.
My experience has been extremely disappointing. I made purchases back in November, and now, in February, I still have not received my refund. This alone should make anyone think twice before engaging with a company like this.
Returns are very complicated and time-consuming. The return fees are high, and some of the products are not accurately represented. When you try to return an item, you are required to take multiple photos (labels, packaging, products) before even getting authorization. They often try to push a store credit instead of allowing a return.
Even when you do return the product, refunds are supposedly processed within 3 to 5 business days, yet I have been waiting almost a month with no reimbursement.
At this point, I am forced to initiate a dispute through my credit card company.
I truly recommend that you think carefully before dealing with this company, the process is frustrating and exhausting.

Great customer service, I really appreciate the help and will purchase again in the future.

If I could give this company a negative one review I would if I can add photos to this post I will. I ordered a dress for $80 and waited almost 2 months to receive it after messaging back-and-forth to customer service I received the address the quality of the dress is terrible does not look anything like the photo and it is way overpriced. It looks like they rushed it because they wanted to hurry up and send it out. I have never experienced such a negative experience from a company I would never recommend this company to anybody instead of giving me my money back. They wanted to offer me 10% off of my next order. There will never be another order from me and I will make sure I pass to every single person I know to never buy from this company. They need to go back to the drawing board and really understand what women are looking for this is not it I hope they are completely shut down for providing false interpretation of what the pictures are.

Horrible, horrible, horrible!!! Not only did they send me the wrong dress, they told me i would have to pay to ship it back and pay for it. I haven’t received my refund. I’ve sent several emails and no response.

I have a GALA coming up and was really pressed for something that is going to pop.I saw 4 items and narrowed them down to 2,Everyone loves the item that has been selected.I was concerned about it arriving on time.It did arrive on time.I can hardly wait to wear it.3/7/26 I shall be receiving an award by Gods grace.They both fits well.

I wish I looked at the reviews before ordering. Found what I thought was the perfect dress for my 65th in March. Took about two months and when received was nothing like this dress. Poor quality and cheap. Back on the search. Thanks for nothing Loragal. Your pictures on website is so deceiving and falsified.

I did not like the product of my last purchase. The quality was not the same as the picture. Though l appreciated the quick response of the support team and l was happy at the end of the day with the assistance, it was quick.

They have quality and unique products. Although I had a mishap with my delivery, customer service handled it professionally and was very polite. They Prompt responses to emails.

The worst experience I've ever had. I will never order from this website. They said I got a refund it never showed in my account. Never will I ever order again.

The dress took a while to arrive, then it’s arrived and looks nothing like the pictures at all! The colours are even off, they are not the same colours as the pictures. Then they make you pay to send items back! Never order from here again

They need a 0, took my money and never refunded for return of bank. They are scammer and I will report them to everyone I can so they will not be allowed to do business in the USA ever!

The quality of the clothing was good for the price. Customer service generally responded within 24 to 48 hours. And the items resemble the items in the picture

I placed an order an up till now mycart is empty but no record or trace of my order. I have send an email requesting for ORDER CANCELATION due to poor quality and long delivery time. No replies to my mail. Are you guys serious?

If I can give them zero stars i would. I am filing a formal complaint against "Loragal" for failure to deliver paid merchandise and refusal to issue a refund.
On , I placed an order (Order #:LG01346940) for two products and was charged $49.99 plus tax, totaling $112.97. This charge appeared -on my bank statement on December 26, 2025
Despite the charge being processed over [Number of Weeks] ago, I have not received the product, a shipping confirmation, or any explanation for the delay. I have contacted customer service multiple times via email (attaching both a transaction screenshot and, reluctantly, a bank statement as proof of payment). The responses have been generic, unhelpful, and have not resolved the issue. The company has now ceased responding entirely.
My desired resolution is simple: either ship the item I paid for immediately with a valid tracking number, or provide a full refund of $49.99 to my original payment method without further delay. I have attached documentation of the charge and my communication with the company yet nothing. They even made me go as far as sending them my bank statement which is so absurd. Seriously I have

Ordered a dress which took a longggg time to ship and once I noticed it wasn’t gone make it in time for my event, I reached out and asked to cancel the order and a full refund . they did cancel the order very quickly but two months later and still haven’t received my refund. TRASH

I ordered a dress, beautiful dress so I thought. When it arrived I was like WTH it was horrible, the color was wrong the flowers on the dress were limp it was a clear version of what I ordered vs what I got. AND THEN customer service was even worse they gave me the run around, after having to pay to have it returned they then took ANOTHER week to allegedly inspect it to get my refund. I WILL NEVER ORDER from the again !!!!

This company is the greatest scam that I have ever encountered. I made the mistake of trusting that the clothing advertised on their website were real. I never knew they were AI pictures. I went ahead and ordered so many clothing from them in the first week of November for Christmas which was superbly messed up for me!!. Order No. LG01281961, order ID -LG 01309235 refers. Some items were delivered from these orders that triggered the alarm bell and I realised that the company has no quality, not transparent, uses AI pictures for advert to woo customers and indeed lacks integrity!

I am currently expecting a refund (as agreed by Loragal on the 30-12-25) of £51 + £46 + £46 + £57.60 (£being 80% refund proposed by Loragal as against my 100% full money paid!). And after 2 weeks I received the following message from Loragal.

'Your refund for the item in order LG01281961 has been submitted. Please note that it may take several days for the funds to appear in your account. For order LG01309235, we are unable to process two refunds at the same time. Please contact us after you have received the first refund for the cancelled items, and we will process the rest refund for you'.

As I write I have not received any refund since 30th Dec, 2025. At this rate it suggests that it will take several months for my refund.
How can a company not have a definitive date and processing time scale for sales and refund, if they are genuine? why do I need to write 6 emails to request for a refund? Why should this company still be existing and defrauding people. Three other friends of mine are in the same position as myself - hurt and disappointed!!
Why would Loragal advertise AI pictures to attract people and then start sourcing for who can sew the clothing? That's pure deceit! The clothing that were delivered to me have since been binned as they are too bad to give to any charity

The things I ordered were too small. Ran small. I an a perfect (the size I ordered). If I would have read these reviews I would not have ordered anything from them. I am working on returning the items now and they are giving me a hard time. So I came to the reviews to see if this is common with them and it is. I am going to keep my items and just try and sell them online because I would be even more pissed if I return them and they gave me a partial or no refund. DO NOT BY FROM THESE PEOPLE!!! VERY CHEAPLY MADE ITEMS!! SPEND the extra money and go to a reputable company that will gladly refund you for your items. THIS IS A DISGRACE!!!

This company is a scam nobody should ever Oder nothing on it! and that’s really bad to taking people’s money like that we work hard for it ! I Oder a dress since Nov 20th for a wedding on Dec 19 never came and I ask to cancel it they said okay but wanna offer me a 10% discount which I don’t want too it’s been 2 months now I ain’t received nothing. Just give me my money back please!!!