Tripadvisor Reviews 3,765

TrustScore 2 out of 5

1.8

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers report negative experiences with the website, mentioning difficulties in accessing tickets and a general lack of user-friendliness. Consumers also express concerns about customer service, describing it as unhelpful and unresponsive, with issues going unresolved. People report that the reviews on the platform are not reliable, citing outdated information, potential manipulation, and removal of negative feedback. Some reviewers mention instances of rude and aggressive staff. Others highlight issues with the location of the business, noting that it can be inconvenient and costly to access.

Based on these reviews

Rated 2 out of 5 stars

Our stay was honestly disappointing. The room looked nice in photos but felt old and poorly maintained in person. The air conditioning was noisy and the bathroom had a slight odor that didnt go away.... See more

Rated 2 out of 5 stars

We booked tickets for the Acropolis with an audio commentary. Turns out, the trip was organised by a 3rd party so Trip Advisor sent no ticket confirmations. We finally worked out how to access the... See more

Rated 1 out of 5 stars

Once upon a time, long ago, TripAdvisor was actually useful—a place you could trust to choose a restaurant or a business. Today? It’s more like a creative writing platform. Anyone with five minu... See more

Rated 1 out of 5 stars

Avoid at all costs. They only publish good reviews. We recently took a three night trip to San Blas that was highly rated. In reality there was no communication between travelers, drivers, accommoda... See more

Rated 1 out of 5 stars

I’m a big fan of TripAdvisor hotel reviews. Unfortunately, I made a hotel reservation on their app. No confirmation e-mail, nothing on my account page, no nothing. Credit card was charged. AI sear... See more

Rated 1 out of 5 stars

The appliances are not serviced as the don’t work ie: fridge/ tv cupboards doors flimsy. Rooms not cleaned properly. Staff very rude and aggressive. With threatening behaviour Over charging on servi... See more

Rated 1 out of 5 stars

Crap company to book any experience through - booking system that doesn't retain data, nobody who can help you - and no possible human contact to fix issues ❌ No reliable case submission ❌ Circular... See more

Rated 1 out of 5 stars

Will never use TripAdvisor again! Booked cooking class in Portugal cost appeared in $. Being Australian assumed this to be $AUS. Got billed in $US. Could not & still cannot contact TripAdvisor so went... See more

Rated 1 out of 5 stars

Reviews are well out of date and do not reflect if the business is still operating. Currently in Hua Hin Thailand and reviews for most places are over ten years old. Anything over two years need remov... See more

Rated 5 out of 5 stars

SANDPIPER BREWERS FAYRE LLANELLI A warm welcome from Jane and Jay today; we were shown to Table 2 by Jay, with Matt and Ashley in charge. Served today by Ceri with Gwen bringing my husbands d... See more

Rated 1 out of 5 stars

Terrible. So uninterested in listening to our issues and problems with some reviews that are dating 10 years back. So completely closing the doors infront of our eyes. First they gave us tons of wor... See more

Rated 1 out of 5 stars

TripAdvisor is a scam. Their tools are designed to cause user errors. Their app regularly leads to users booking the wrong dates, making double bookings, and more - all of which trip advisor then clai... See more

Rated 5 out of 5 stars

We recently stayed overnight at this hotel as we were on safari. The staff were all very polite & welcoming as we arrived. The room was spacious clean & comfortable with a lovely veranda overlookin... See more

Rated 1 out of 5 stars

OK so we've had a few 1 star reviews which is fair enough on our new business. However, most are from people who haven't booked, although clearly advertised on our social media and website we strongly... See more

Rated 1 out of 5 stars

I had a very disappointing experience with TripAdvisor. They don’t have real support when you need help. If you face any problem, it’s very hard to get answers or someone to assist you. Instead of sol... See more

Rated 1 out of 5 stars

TripAdvisor let fake accounts post reviews for hotels. Do not trust the site. I used to contribute a great deal but stopped doing so as you cannot trust anything written there. I notified them on seve... See more

Rated 5 out of 5 stars

I had the pleasure of staying at hotel Sunrise Holidays Resort recently, and I want to highlight the outstanding work of the manager Azoz. Azoz was always approachable, professional, and attentive t... See more

Rated 1 out of 5 stars

I needed some help from the support team, and Mark and Roldan, were both unhelpful, patronising, and dishonest. They basically just gave excuses as to why they couldn't help. They like to speak to y... See more

Rated 1 out of 5 stars

Tried to leave a negative review of a horrible pub in Lancing called the Farmers. Had to repost multiple times because the owners challenged it on every single ground possible, despite it being glarin... See more

Rated 1 out of 5 stars

Golden fish and chips in Waterloo has been closed now for over 3 months yet still appears on tripadvisor. I have notified them a number of times yet no response and reviews remain. Point here is that... See more

Rated 1 out of 5 stars

#839998650516 Holiday Inn Express Hampton,VA 23666 Booked for 06-26-25, Donna front desk was terrible. Lying about my service dog barking and had a terrible attitude. Donna changed her story when I c... See more

Rated 1 out of 5 stars

These people seem to be in the pockets of corrupt hotels. One hotel in Louth UK is systematically taking money off people and either cancelling or overcharging. Every negative review is being taken do... See more

Rated 1 out of 5 stars

Tripadvisor use to be the place to read 'True reviews', now, there is nothing but fake guest names with their 1 contribution at the bottom. How does a hotel get 400 reviews in 3 weeks? 398 being fake... See more

Rated 1 out of 5 stars

I closed a cruise tour for tomorrow, December 31. I had already paid for everything, me, my wife and my children. The company contacted me today, 1 day before the tour, to charge me extra - 750 dollar... See more

Rated 1 out of 5 stars

I booked JW Marriotte Hotel Marina through tripadvisor. Fully paid a week ago and have confirmation number. I fly to Dubai with my wife and I was told, my name can not be found. The Hotel is sold out.... See more

Rated 1 out of 5 stars

My poor review is based entirely on having to watch three men being intimate at their table. Their disgraceful behaviour spoiled my enjoyment of the experience. When I pointed out my dissatisfaction a... See more

Rated 1 out of 5 stars

I’m really disappointed with the service I received from this travel company in Dubai. I’ve emailed and left comments on their website, but no one has bothered to help or offer any solutions. Please,... See more

Rated 1 out of 5 stars

Booked an excursion that was immediately cancelled due to weather (no problem) so it was rearranged for 3 days later. Arrived - no one there because they'd cancelled again but not informed me. The... See more

Rated 1 out of 5 stars

They are removing negative reviews of a resort I was recently at. When I ask why, they say it violated guidelines, but cannot say which one. Funny enough all the positive ones if the resort stay, but... See more

Rated 1 out of 5 stars

The do called manager my wife talked to was the most unprofessional person she has ever talked too. All we tried to do was change hotels in the same city and he wouldn't and in fact said they didn't d... See more

Rated 1 out of 5 stars

Should be zero stars!… I have been posting since the site began and have benefited but WHAT has happened to this company??… somehow I ended up with 2 accounts and I have been trying to sort it with th... See more

Rated 1 out of 5 stars

Advertised in Australian dollars and charged me in USD. It's a massive difference and I will never use tripadvisor again. They would not cancel my booking even though I called them within two min... See more

Rated 1 out of 5 stars

I was contacted through Tripadvisor messaging in a response about a complaint I made on the platform. I thought it was from the company against whom I made the complaint offering a refund. Howe... See more

Rated 5 out of 5 stars

Welcoming atmosphere. Arriving on the drive .valet greeted me with a warm smile ready to serve. Check in was fast . Unsure how to work the lights in the bathroom. I called the front desk . A very bubb... See more

Rated 1 out of 5 stars

Classic example of a large, US-based web-based firm thinking it knows better about things than people who actually live right next to the business that's listing on TripAdvisor. Moderation is ridic... See more

Rated 5 out of 5 stars

Our second visit at Swissotel Bodrum Resort this season (summer 2025) and exceeding our expectations! Maryam is an amazing host and made our stay at the resort very relaxing and enjoyable. Maryam is a... See more

Rated 1 out of 5 stars

We had 15 minutes notice of cancelled trip due to numbers after we had travelled 40 minutes early in the morning to get to departure. I have spent an hour on TripAdvisor website trying to find out how... See more

Rated 1 out of 5 stars

I wrote a positive review on TripAdvisor, praising the service and food at a restaurant which I described as 'Top Notch'. I was later told by TripAdvisor that I had breached their guidelines and shoul... See more

Rated 1 out of 5 stars

TripAdvisor is the worst!! They don’t even follow their own policy! I booked a hotel for 1 night, as per their policy it was non-refundable. So my plans changed and they refused to change the dates,... See more

Rated 1 out of 5 stars

Suspicious Review Practices on Tripadvisor I have two reasons to believe that something is off with this site: Some places have much better ratings than they deserve, which doesn't align at all... See more

Rated 2 out of 5 stars

This used to be thenpremier website for holiday reviews but is now hard work to post a simple review even when using the app. Half of my reviews when I press send get an error message resulting in... See more

Rated 1 out of 5 stars

Absolutely horrible, disgusting and corrupt company! They care more about political correctness and being "family friendly", then protecting travelers. They're quick to remove posts about scams, crime... See more

Rated 5 out of 5 stars

Today I received for me to check in my reservation at the American Hotel, and I was not going to be able to make it. I called and was assisted by Leeha. She was able to cancel my reservations with no... See more

Rated 1 out of 5 stars

Two reviews for an attraction in China clearly stated that the writers had not visited the location yet. But they each rated it five stars anyway, praising the same travel agency for making arrangeme... See more

Rated 1 out of 5 stars

They are now run by AI its impossible to speak to a human so when you turn up and your apartment has a broken bed and the host won't even appologise you won't be able to speak to anyone AI should be... See more

Rated 1 out of 5 stars

Motel 6 -Airport Nashville Tennessee. I went to check in my room and when I walked in roach on the wall climbing up, so I exited the room without putting my belongings in there went back down to the... See more

Rated 1 out of 5 stars

I booked a tour on May 6th, and because of heavy traffic I was a couple minutes late. The tour guide saw me and left in my face. I notify Viator, and to my surprise, Viator said "The booking terms... See more


1.8

Poor

TrustScore 2 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. They only publish good reviews. We recently took a three night trip to San Blas that was highly rated. In reality there was no communication between travelers, drivers, accommodations, etc. Nothing was as described. Only through the kindness of one captain and a transport driver were we able to get back to Panama City.
Sadly San Blas islands have become a tourist dumping ground.
Look for reviews outside of trip advisor

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Today I received for me to check in my…

Today I received for me to check in my reservation at the American Hotel, and I was not going to be able to make it. I called and was assisted by Leeha. She was able to cancel my reservations with no penalty. She was no nice and i want to say a big thank you from fellow team to another!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Welcoming atmosphere

Welcoming atmosphere. Arriving on the drive .valet greeted me with a warm smile ready to serve. Check in was fast . Unsure how to work the lights in the bathroom. I called the front desk . A very bubbly n professional but friendly lady answered her name was Kia she helped my work the hotel fancy light system. Kia also took my breakfast order the next morning. I will for sure tell friends and family where to stay when they visit

1 February 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. They canceled our reservation last minute so we showed up with no idea we wouldn't have a ride. Then they did not refund the entire amount, so are currently waiting and trying to contact someone for our money back with currently no luck.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

As a business owner

As a business owner, I find TripAdvisor to be one of the least reliable platforms when it comes to unbiased reviews. Their review policies appear inconsistently applied, if at all. We have received clearly fake reviews from competitors, and despite providing documented proof, TripAdvisor has refused to remove them.

Even more concerning, we have seen reviews posted by individuals who have never dined at our restaurant, which completely undermines the platform’s credibility. There seems to be no effective verification process, no real moderation, and no protection for businesses against false or malicious content.

Because of these repeated issues, I no longer consider TripAdvisor a trustworthy source for reviews. In contrast, platforms like OpenTable, which verify reviews through actual reservations, are among the few reliable review sources left.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE!!!

BEWARE!!!! SCAMMM! We booked via TripAdvisor transportation from Nassau AirPort to Atlantis for 1/30/26 @ 5pm. When booking received it had been changed to 2/2/26 @ 5pm. Contacted TripAdvisor customer service and they advised there was no availability on 1/30/26 so they AUTOMATICALLY adjusted the reservation to 2/2/26. I advised that was unacceptable and not what we originally requested. Agent just kept parroting that there are no changes or refunds and refused to get a supervisor. BEWARE!!!

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Great for Reviews; Sucks at Booking.

I’m a big fan of TripAdvisor hotel reviews. Unfortunately, I made a hotel reservation on their app. No confirmation e-mail, nothing on my account page, no nothing. Credit card was charged. AI search produced a help telephone number ( nowhere on the app.). 20 minutes, 2 agents ( both offshore), promised to email confirmation. Nada. Finales called the hotel itself and they sent confirmation email. Looks like TripAdvisor just fobs off hotel reservations to other travel apps. Don’t waste your time actually trying to book something on their site.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

The appliances are not serviced as the…

The appliances are not serviced as the don’t work ie: fridge/ tv cupboards doors flimsy. Rooms not cleaned properly.
Staff very rude and aggressive. With threatening behaviour Over charging on services or exchange rates. Not honest.
It’s in the middle of nowhere and will cost you an arm or a leg each time you go down the road to do shopping or night out. Absolutely mind blowing experience or purchasing a nightmare.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Dont use tripadvisor

I do not want my business on TripAdvisor. A customer reviewed us,and whilst i haven't claimed the site. It is virtually impossible to de activate.
Fascist doesn't quite cover this set up.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Crap company to book any experience…

Crap company to book any experience through - booking system that doesn't retain data, nobody who can help you - and no possible human contact to fix issues
❌ No reliable case submission
❌ Circular help pages that don't help
❌ App out of sync with email and loses data

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. So uninterested in listening to our issues and problems with some reviews that are dating 10 years back. So completely closing the doors infront of our eyes.
First they gave us tons of work to get a solution on our problem and when I gave them what they wanted they still didn’t even wanna read. So said that this multimillion billion company have stolen the market so completely. Makes me so said that they want to hurt and destroy small businesses.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Nothing fair about Trip advisor

Trip advisor are not a fair mediator of reviews. A vendor is in an impossible situation where a review can be completely fake with a completely fake name but they are under no obligation to prove their claims so the vendor has to put up and shut up. Where is the fairness in that?

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Once upon a time

Once upon a time, long ago, TripAdvisor was actually useful—a place you could trust to choose a restaurant or a business.
Today? It’s more like a creative writing platform.

Anyone with five minutes, a fake email, and a bad mood can post a “review” about a place they’ve never stepped into. No reservation, no bill, no proof—just imagination and resentment. And voilà: instant critic.

What’s truly impressive is not how unreliable it has become, but that it still exists… and that people still take it seriously.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Don't use it

I've never liked this service, even though I've only ever used it to browse recommendations. But this time I had to make a reservation. It was terrible. The property didn't match the description at all. This is the worst booking service I've ever used. I have no idea how it's so popular

8 January 2026
Unprompted review
Rated 1 out of 5 stars

I booked JW Marriotte Hotel Marina…

I booked JW Marriotte Hotel Marina through tripadvisor. Fully paid a week ago and have confirmation number. I fly to Dubai with my wife and I was told, my name can not be found. The Hotel is sold out. Tripadvisor told me to wait for an hour to work with Hotel partner, and came back appologized and ask another hour. What is absurd is they offer me a hotel 30km away. I used to like Tripadvisor, but never again after my horrible experience. Finally canceled as I know they will keep me whole day. Shame!

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Fake reviews

Booked a holiday based on TripAdvisor rating and realised 90% of the reviews were fake when we got to the hotel. Disappointed in TripAdvisor lack of ability or desire to ensure reviews are legitimate or use a simple weighting system to put more weight on people who have made multiple reviews.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

THEIR REVIEWS ARE NOT TO BE TRUSTED!

I wrote a very negative review of a tour company that TripAdvisor had recommended. Their bot thanked me for the review but it never appeared. They "whitewash" their reviews! Don't trust a word they say!

4 January 2026
Unprompted review
Rated 1 out of 5 stars

Non-existent reservation and lack of information, missed tour and no refund.

Months in advance, I booked a tour from Buenos Aires to Colonia del Sacramento through TripAdvisor, operated by Colonia Express.

We only received a voucher, which clearly stated that it was not the ticket and that the ticket should be collected at the time of boarding. The problem is that, upon arriving at the indicated location and presenting all the information provided by TripAdvisor, there was simply no ticket or reservation linked to our name.

Because of this, we were not allowed to board, completely losing the tour. Our entire travel itinerary was organized around this tour, which ended up being wasted.

It is unclear whether:

• TripAdvisor only sold a "reservation" without generating the tickets, or

• there was a communication failure with Colonia Express.

The fact is that we received absolutely no guidance on how to collect the tickets, where to do so, or who to contact. I have used TripAdvisor before, and normally the guides contact you the day before explaining the entire procedure—which did not happen this time. The voucher we received was useless, and the reservation, in practice, didn't exist.

Furthermore, we were in another country, with communication difficulties, and we were treated hostilely on site. Even in this situation, the refund was denied.

Another serious issue was the time provided:

The voucher stated that the boarding deadline was 8:30 am, with a recommendation to arrive 1 hour earlier. We arrived at 7:40 am, within the indicated time, and were informed that boarding and the boat had already departed. In other words, the information provided was completely inconsistent.

The tour is poorly explained, not intuitive at all, there is no adequate support on site, and in the end, the consumer is left completely helpless. We lost an entire day of travel, in addition to the money paid, for a reservation made months ago that was not honored.

Given all these shortcomings, I request:

• A full refund of the amount paid,

• and a formal explanation of what happened with our reservation.

The minimum expected is respect for the consumer and responsibility in the sale of tourism services.

2 January 2026
Unprompted review

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