Unicredit Reviews 2,937

Personale qualificato, disponibile e accorto.
Quando si dice che la mia banca è differente, lo è davvero.
Renato Venturi filiale Nardò è il top.

worst bank, there is no real customer support, no instant deposit on atm (atm takes your money and bank worker count it tomorrow morning after that you get deposit on your bank account. Raiffisen bank is best bank you can work with

L' assistenza carte UNICREDIT ALWAYS ricevuta dalla ROMANIA e' per noi ABOMINEVOLE !!!

Terrible experience so far with opening my account, my advice is to stay away from them, the only good thing are the cosigned loan options

you probably will not believe it. After like, 3 years of being their client. With zero issues. Salary, transfers, utility payments, shopping. I asked to change the branch. From Milan to Toscana where I have transferred and have the residence. They said there is some technical issue in the app, so they cannot do it. And you know, in Unicredit, it is not like a one bank. Different local branches are like different banks, they dont provide services for clients from other cities (of the same brand "Unicredit', don't get me wrong! So they recommended me.... To close account and to open it in some other bank! No kidding! It happened today in Montecatini, guys! Thets the funniest thing I have ever heard. (to be fair, in Capannori they said something similar, but I thought they were dumb, I apologize, it is apparently the corporate policy)

Very Terrible bank especially if you don't have resident permit in Italy also not speaking Italian. I visited this branch and contacted one lady in the front first desk. She does not speak English and when I asked her to type in the google translate, she scolded me silently and not even willing to help. Just continuously screaming in Italian when I can't understand this language. Staffs are lacking even with their own procedure. They will just chase you out branch to branch. If you are not helping your customers why the hell you open an account for them. Just let them know in the beginning, this is not suitable bank for you.

Shitty bank, last month I transferred the rent to my landlord and I did it successfully (via facial ID), this month I did the same and it said that the code I entered was wrong, after 2-3 attempts it blocked my card. So I go to the website, according to the instruction to unblock it, it all went successfully, then I returned to my phone app again it says I’m still blocked. Then I tried a few more times to restore my PIN code, at the end it says please contact your bank tomorrow. Man I have to work

I am writting regarding Slovenian branch. I am EU citizen and wanted to open bank account; they asked for bunch of documents which I gave. They asked for tax number and confirmation that I am Slovenian tax resident. I provided them tax forms from last years I paid taxes which also included my tax number. They said that its not sufficient and I need specific paper from financial authority that says I am tax resident and that tax form with tax number is not proof that I am tax resident.

Have you ever heard bigger non sense? But it continues. Just when I thought it cannot get better I asked for investment opps and they said there are none so I asked about pension funds and the bank associate asked me “what it is”? 😂😂

I will leave up to everyone to make their opinion about professionalism in this branch.

Absolutely horrendous experience with this bank. My advice - just say away from them. They are from the last century.

I'm a foreigner working in Rome. I can't speak Italian. I went to this bank to open a bank account, and the employee I was directed to said "You must speak Italian to open a bank account because all the documents are in Italian". I lived in Milan for more than two years, had a bank account there with no problems. Making up excuses to not do her job.

What a bunch of grifters. They charge you increasingly higher fees for no reason and later on they claim that you must have a higher capital inflow in order to reduce the service fees by 10%. Are you kidding me???
Guys please be vigilant and stay away from these grifters.

I am a foreigner working in Rome. I opened my account with UNICREDIT 3 months ago. But, for no reason, my account has been blocked. I went to the Bank asking for an explanation and a resolution. The bank gave me very ridiculous reasons which until now I don't understand why my account has been blocked. Seemed that the bank tried to help unblock my account and told me that it might take 1-2 days to unblock my account. However, almost a week has been passing now and my account is still blocked. If within this week the Bank can not solve my problem, I'll close my account and find another bank with better services.

I live abroad during a trip at Caccamo I had a issue with my debit card and I was really desperate since I found a branch and the manager Mr Carlo Battaglia a nice gentleman who understood my distress and helped me to sort out my issue .
Thank you so much

Terrible bank, lagging behind all others and uses very old verification methods, inefficient customer service.

Unicredit recently announced HUGE RECORD PROFITS. No wonder if you consider the poor service and the tremendous high costs of operations they charge! I refer in particular to the "middle Bank fees" in International Transfers policy. Fees they charge to UNAWARE CUSTOMERS who has no way to avoid and/or to decide / choose about. This should not be possible and/or authorized by the controlling authorities!

Horrible bank, so called "modern" which wants to take over Commerzbank. First, get your own relations together and then look for purchases. The customer service is a disgrace and if you get your account locked for whatever reason, have fun unlocking it. It should be banned in Europe this horrible institution. My mother, which is not so young anymore, waited over 40min in line at her costs when a lady said "wait a second". You should be ashamed of yourself !

UNICREDIT BANK BOSNIA-
My colleague and I couldn't use Lounge bar in Vienna because our Gold card was rejected by OUR BANK. We called our costumer service from the spot, and we are still sending them e mails waiting for resolves, but still NOTHING! ONE MONTH AFTER. THE WORST BANK.

Banca antica, inefficiente, per risolvere un problema bisogna senpre sndare in filiale. App del tutto inefficace.

Make an appointment online to create a New bank account and confirm (via Latta 04 Rome) at 09.00 AM. The day before for the appointment day, I received a SMS to confirm the appointment too. Waited more than one and a half hours but the consent persons still did not start their Duty all the cabins are empty except one (who was busy with their own work) Around 10:30 AM one gentleman came and said He can't help me with the same because my working place not round his bank areas. I tried to explain to him why I was in his bank but he did not help me out. First of all, we made an appointment at least the person should come on time and wait for the person. As a Bank needs more help full and more pilots for the customers. The first impress was not good and time was wasted. Feel unhappy