United States Postal Service Reviews 9,043

I mailed a small box from Oklahoma to Queens, New York on February 4th and paid extra for priority mail.. It got stuck for two days in Warrendale PA so I put in an inquiry.. It finally moved to Brooklyn and now stuck there for a couple of day.. a total of 8 days so far and no end in sight. Someone from the post office called me a couple of days ago after my inquiry to tell me it's running late.. No Kidding.. Then I find out 2 to 3 days business is not guaranteed.. They are ripping people off by taking their money and then don't even care about when the package gets there.. This is worse than bad.. I don't ever remember this kind of service from the post office.. Lesson Learned

This is the least efficient branch of the US government . Ordered a package from California took a week to get here . It was the size of a baseball . It went to Dallas first then all the way to Austin . They have to pass right through my city on the way to Austin from Dallas . But they drive the extra hour to Austin then have to turn around and bring it an hour right back ! What a waste of tax payers money !

It took 3 weeks for a package to get from PA to VT., actual drive time door to door was 7hours. Shut them down! It’s fraud and theft at this poiny

uSPS Priority mail is a joke . No guarantee on 2 or 3 day delivery. Will only use fed Express or United Postal Service going forward .

We went to the River Avenue Post Office in Eugene, OR. My complaint is not with the generally very nice staff there but the time it took for the shoebox-sized Priority Mail birthday gift for our granddaughter to get to Beaverton, OR, less than a two-hour drive up the road.

The package was dropped off February 7 Saturday at 11:11 a.m., not getting to its' final destination until February 11 at 10:02 a.m., the day after her birthday. Looking at the tracking it never left the Eugene Distribution Center until the afternoon of the 10th. That's pretty poor service.

My mother lived in Gulfport, MS. She and I used to send boxes to each other two decades ago and they made it across the country in two days quite frequently.

Perhaps I should have gone to UPS.

Get it together!!! My package is stuck in transit probably because someone didn’t show up for work!!! I pay for Amazon Prime to get my orders quicker and honestly wtf is the point when you all fumble all the orders!!!! This has happened numerous times and we are sick of it! Should outlaw United states postal service from delivering mail until they get it figured out!

I live in the Kettering, OH area and since the late January 2026 snow storm. The consistency of days without mail is growing! If Im paying 78 cents to mail something, these jerks can deliver! My Amazon packages show up! My Shipt and DoorDash orders arrive on time! Why can't the mail deliver then?! The post office shows why government bureaucracies suck! Privatize the Post Office!

The last four packages i've ordered through USPS have either than delayed, lost in shipping, said they had arrived but hadn't, or canceled altogether. Safe to say this is the worst customer service i've ever dealt with too

I have a very rare book sat at LOUISVILLE KY DISTRIBUTION CENT, 40231. It has been sat there since the 27th of Jan. Estimated delivery was the 30th. Sent with priority mail express. I'm thinking maybe usps don't know the meaning of the words 'priority' and 'express'

Usps should get zero stars but that's not an option. I know there are probably some responsible workers but overall their service is a joke now. They might as well say they've gone back to horse and buggy, although that would probably be faster. So sad that it's gone downhill as it has, yet they make sure to charge top dollar for the services.

Subject: Urgent: Complaint Regarding Stolen Mail and Inadequate Response

Ms. Watkins,

I hope this message finds you well. I am writing to express my deep concern and frustration regarding a recent issue with mail theft that occurred at the United States Post Office in Houston, TX (ZIP Code 77070). Two weeks ago, we discovered that our personal and highly important mail, including credit cards, a TWIC card, and a DPS Driver’s License along with a birth certificate, was stolen. We believe this mail was held at your facility for an unknown reason, and it is now clear that it was taken by someone at the post office.

It is disheartening to note that, after two weeks, the investigation into this matter is still ongoing and there has been no proactive communication from your office. This delay and lack of urgency are deeply concerning, especially considering the seriousness of identity theft and the risks we now face.

I also want to address the unprofessionalism and inadequate customer service we have experienced during this entire ordeal. As the manager at this location, I am extremely disappointed by the lack of support and responsiveness that we have received. Our concerns have been dismissed with little regard, and the manner in which this situation has been handled reflects poorly on the United States Postal Service.

I sent a package with a handmade gift for a new baby and was reportedly delivered to the correct address. It was never received! Online help is a farce! You are never able to speak with a real person. It is impossible to find the local post office phone number!
I will no longer mail my packages from the USPS, even if it costs me significantly more $

What a public embarrassment.

Here is the latest gem: I sent a certified letter to be delivered nine blocks away in the same zip code on 26 Jan 26. As of today, 06 Feb, 26, it's not updated in the system or delivered. I made a ticket complaint and here is the response from USPS Customer Service, our Post Office:

"I have attempted to contact our counterparts in ******** both by email and phone; however, I have unfortunately been unable to reach them."

My response was to send them a letter.

USPS is falsely marking tracked shipments as delivered. This is beyond frustrating to me because I lose all consumer protection provided by the company where I made the purchase. USPS is routinely doing this. Usually the package shows up the next day. On January 29th they classified my tracked mail as delivered, but that wasn’t true until Feb 2nd. And I have an EBay order that was marked delivered on February 2nd that is still missing. It’s February 6th. I don’t think I can just tell EBay “the post office is lying.”

Update: The parcel that was marked “delivered” February 2nd appeared in my mailbox on February 9th.

TERRIBLE, TERRIBL, TERRIBLE!! Do not waste your money using the USPO. I have lost more money in a single holiday season shipping air than every before. Paid for air shipping and packages did not get to customer for 7 days. Customers have written negative reviews regarding my shipping and the shipping was not my fault. I had to return money on varies purchases due to the USPO failure to get my air shipments to customers on time!! I have lost a lot of money and no one has ever done a thing. I have called customer service, written the local post master, as well as the post master in Washington, DC. To date, they have done nothing!. They just don't give a damn about your packages. PERIOD!

Today I had to contact the post office cause Shein used a logistics name JCEX to delivery my package and they said they handed it over to the post office for final delivery. The whole tracking into you could tell was bogus. So u called post office and talked to a guy name Terry. He refused to help me
Said they did not deliver it and it wasn't their tracking numbers and they had nothing on it. But when I asked him could her send me email confirming this and he refused!! Said they didn't have nothing to do with it and Shein knew that, but Shein is telling me since it's marked delivered I can't get a refund 8 needed something from USPS. After saying they had nothing to do with it he refused to help me. I'm calling the BOG first thing Monday morning. For him to know the post office didn't have it and not to help me was unacceptable

I live in a rural area. USPS refused to deliver packages to me when there was a small amount of snow on my driveway 4 times in the last month. I cleared the driveway enough so it was passable, so I received numerous other deliveries from other carriers during the same time with NO PROBLEMS! I could not get hold of the USPS thru their website, chat or calling the local post office. No wonder the USPS is on the verge of collapsing!

If I can give 0 star I will. It seems they does not know what they are doing. They keep sending my package to Nashville tn to Knoxville tn then send back to Nashville tn. It's been 1 week delay now. Still did not recieve it yet. Terrible experience. They need to know how to read the address.

MIS-SHIP AGAIN !! I shipped a package up the East Coast from North Carolina to Connecticut...It ended up stuck in Sacramento, CA. for 10 days !! NOW, and expecting package made it within 6 miles of my home BEFORE being MIS-SHIPPED 60 miles away. AND USPS wants rate increases.

Package came to my hometown post office ,then instead of delivering it, it was shipped 159 miles away to another post office. Now it's making its way back through the system. No wonder they are losing money. Are they lazy or just stupid?