Amelia Elizabeth

It’s been just under two weeks and they have not dispatched my order. I purchased from this store as a gift for Valentine’s Day, now it won’t arrive in time, I even paid for next day delivery. Enquired as to where my order was and they ignored me. If you want to receive what you purchase then avoid this store.

I would rate the overall purchase experience as terrible if I’m honest.

The parcel took over a week to actually be dispatched, then over three weeks to arrive. When I contacted customer service about how frustrated I was , they just said it won’t be long now. After four long weeks of waiting for my jumper , my parcel finally arrived. I was slightly disappointed by the quality of the sweatshirt ,given the preminum price you charge for them. I was further disappointed to find there was no returns, as after this ordeal I would have returned it, and even if I did need to exchange it, I would be waiting another further four weeks to do so.

I have only used inpost on 3 occasions. Two collection and one drop off. On all 3 occasions my parcels were delayed almost 3 weeks because they are so understaffed . They do not even notify you of the delay and they do not answer there customer services. Don’t use.

Customer service always very helpful when iv needed them.and prompt service

Would of continued with them if they would insure me with my new car.
Will use in the future

Would give 0 stars I could, ordered an item and Iv waited a week and had no dispatch email at all,I payed £6 delivery!!! Compared to other establishments such as Selfridges who charge similar prices ,the items get delivered within two days. I will never be trying this establishment again. and then when I emailed customer services ,they fobbed me off and was very rude and dismissive.

Brill way to pay for clothes your not sure on and then you don't have to wait for a refund!, great customer service when needing them.

Disqusting for a high end brand. I bought perfume from Dior direct as they used to wrap your item up so nicely with ribbon etc. This time I ordered some perfume for my mums Christmas present and there was no ribbon as previous and what is seen on their website ,contacted them had to wait weeks for a response and they didn't even answer my query properly just talked a load of crap and then said there packaging was substantial enough. I will not be ordering from them AGAIN and will go elsewhere where I can get my student discount on this item