artika.ca Omdömen 115

Artika keeps changing their product designs so frequently that when the light fails during the warranty period, the exact model is no longer available. This makes the warranty practically useless, because you’re then told that your design cannot be replaced. By this time, you would have already fixed it.

To make matters worse, when we questioned this, customer service simply stopped responding. No proper explanation, and no effort to resolve the issue.

The products may look good initially, but they do not last as they are cheaply made. This company clearly relies on rapid design changes as a tactic to avoid proper warranty replacements.

The response was from the seller, Costco was "Unfortunately this item is now no longer sold with us"

We would not be able to help source a replacement.

Cheap is never best and this company proves it.

Avoid them at any cost.

You will find these products being sold in Costco Wholesale UK Ltd stores in the UK.

Great customer service and great products. We had a slight issue with one order of 3 and the customer service was responsive and resulting was reached quickly. Products are easy to put up and the light the emit was perfect for the areas we chose. 8 lights purchased. All great.

Excellent customer service. My remote was missing and they were quick to help

The mounting brackets on several of Artika's light fixtures, including the Orbia and Oracle 5 light fixtures, block the opening to the junction box, making it impossible for the wires to be pushed back in the box. This contravenes electrical and fire codes, making these fixtures not up to code when installed. I contacted customer service about a solution and to obtain different mounting brackets, but they refused to respond. I would not buy from Artika again.

The company is doing a great job I would definitely buy all my light fixtures when I need to and tell all about this company
I spoke with Erick and could not wanted any better costumer service he was the best person I dealt with for a long time he is the best I would give Erick a million stars ⭐️

The light was easy to put together and the instructions were straightforward and easy to follow. It took less than an hour to put up and looks beautiful. One thing we found off was that the plate did not go flush with the wall due to the plate supplied by the company and our junction box on the wall. Overall, good experience.

Excellent service à la clientèle.
Les plafonniers (2 modèles différents) sont très beaux !

One of the lights arrived with broken glass right out of the box, which was frustrating. I contacted customer service and while the rep was polite, the process still took time and effort on my end to get it resolved. After sending photos and information, they eventually ordered a replacement glass. It got handled, but it wasn’t as smooth or convenient as it should’ve been.

I own 11 Artika ceiling fans, and while the products themselves are decent, the customer service is unacceptable. I have been trying to get a replacement for a defective remote for three months.
Despite receiving multiple email assurances that a replacement was being shipped (Case #286294), it never arrived. After 90 days of waiting, they claimed they were "out of stock." However, their website currently lists the remote as in stock and available for purchase.
It is disappointing that a company would prioritize new sales over honoring a warranty for a loyal customer. If they cannot resolve a simple remote issue, I have zero confidence in their ability to handle a serious product defect. Shop elsewhere if you value post-purchase support.

Contacted customer service and spoke to Jorge @ Artika regarding a defective product that was still under warranty. The response was quick, clear and accurate. Received a new replacement product within one week - thank you Jorge! Daniel B.

Jeff,
I purchased two Austin ceiling fans from Costco. One fan will not operate with remote. After contacting the company online and providing the requested information I did not get a response back. After calling and speaking with the customer service representative and reviewing my complaints. Artika will providing a new fan. Thank you.

At Artika, Erick is a very generous and kind person, he made everything to go very nice and smoothly, and I would recommend to everyone and my friends and family to purchase at Artika lights.

I recently purchased an Artika chandelier, and I couldn’t be happier with my choice! The design is modern, elegant, and instantly elevates the look of any room. The quality of the materials and craftsmanship is outstanding - every detail feels premium.
What truly impressed me was the after-sales service. The team was incredibly responsive, helpful, and went above and beyond to ensure everything was perfect. It’s rare to find a company that combines beautiful products with such excellent customer support.
If you’re looking for stylish lighting and a brand that truly cares about its customers, Artika is the way to go! Highly recommended!

I purchased the Artika Austin 23" LED Fandelier (Model FAN-AUR-C2BL) in April 2025, and at first it seemed like a great addition to my home. Unfortunately, by June the remote completely stopped working, and shortly after that, the fan began making a loud buzzing noise that made it unusable. Artika did send me a replacement remote, but it didn’t resolve the issue—the buzzing continued. I was then asked to provide my full address, the part number, my receipt, and photos so they could continue the warranty process, only to be told that a replacement fan was on backorder. Now, nearly four months later, I was told by Karla that a replacement was finally being sent. When I looked at the receipt, I saw it wasn’t a replacement fan at all—just another remote. At this point, I’ll be pulling the fan down and returning it to Costco. Thankfully, their return policy is excellent.

Our fandelier arrived without a remote control. I spoke with Mark at Customer Care & Support who immediately created a file. After sending the required information, I received a shipping confirmation by the next morning. The remote is on its way!

I don't understand why your store credit policy is so difficult. I received two fixtures that I'm unable to use. They are in their original box, unused and sealed. Never opened. I've read the return policy thoroughly. I've opted for a store credit to be applied to a future purchase. Why am I being asked to send a photo of cut wires in order to have a credit processed when that is not a requirement listed for the Option #1 store credit? And it makes no sense to damage an unused product that could easily go back into inventory. I suggest you make your store credit policy clearer and indicate "cut wires" is a requirement as it's misleading as shown. However, since your customer support is insisting I do this, I will. I'm writing this so customers are aware and made clear of the process.

J'ai acheté un luminaire Salto il y a 3 ans et il a subitement brisé. J'ai contacté le service à la clientèle Artika et Jorge a tout de suite acquiescé en me retournant sans frais un nouveau luminaire. Excellent service ce qui rehausse encore plus ma confiance pour les produits Atika!

Yves Lavoie

Purchased a pair of Artika 'swirl' led vanity lights in April of this year directly. Had them installed the following month in a bathroon redecorate. Couple of months later the fixtures started to flicker. Sent email about my concerns. Got a quick reply that a case has been opened. They wanted a picture. i sent it. Now after repeted attempts through email and a phone number to recorded message No response.

I had an issue with an Artika light I purchased 3 years ago and Artika Customer Service took care of the issue to my satisfaction. Ana Maria was very helpful and thorough. Good to see this level of customer service still exists. I would highly recommend buying Artika products.

Bryan S.

Service après vente impeccable! Je recommande les produits Artika à tous!