The Hot Tub and Swim Spa Company Reviews 369

We have had regular servicing since purchasing our Hot tub 18 months ago. It’s really reassuring to know it is being maintained which hopefully means we will have many years enjoying it! For our last... See more

First class experience with the installation guys. They arrived early, installed the hot tub with no dramas and Sean Law, the engineer then went through the whole set-up and maintenance regime wi... See more

We purchased a hot tub a few years ago and we have been using their maintenance, close down and opening service . We always have extremely polite and caring staff coming to our house , we particularl... See more

Brandon came to drain down my swim spa as I am going to be unable to use it for now. As ever the company has been accommodating, polite and flexible. I have had my Swim spa for a few years and B... See more

Fast and efficient service to complete a Full Annual Service. Additional work carried out to replace the small pump which engineer thought was causing probelm we expereinced where Self Clean was int... See more

Many thanks to Vinny Toby and Brandon for a job well done. Every aspect from removal of old non working tub to installation and commission of replacement went smoothly. If your thinking of a hot tub p... See more

Purchased a new home, inherited a hot tub no manuals left behind and no imstructions. Popped in gillingham branch spoke to Tracey E who was incredbile provided guidance and impeccable service. Purchas... See more

We recently replaced the hard top cover with a roll off/roll on cover for our Hydropool 14AX Trainer Swim Spa purchased from The Hot Tub and Swim Spa Company some 4 years ago, and as always the servic... See more

Dropped over the house at 10:30 & by 8pm we were bubbling in the tub of the hots. A brilliant all round experience with the team wanting to involve you with the installation & being very responsive to... See more

Brandon arrived on time on a very cold morning to carry out a routine service, due to the very frosty conditions it took longer than normal as Brandon had to do a lot of the work manually. He was ver... See more

We met Sam at the showroom, and he put us all totally at ease, answering all questions, he's the most laid back salesman we've ever met ! We decided on a tub, and the timescale was decide... See more

Serenity hot tub So pleased with this item and cannot wait to try it out. The service and Team have been excellent from ordering to delivery and installation Would definitely recommend to fa... See more

I purchased my Hot Tub from The Hot Tub and Swim Spa company some 12 years ago and have had it regularly serviced by them ever since. During that time a number of engineers have come to perform the qu... See more

Kept informed of Sean’s arrival time issue was quickly identified and repaired quickly. As it was a small leak Sean took the time to wait and double check that repair had been successful- many thanks... See more

We recently enquired about installing a Tylo sauna and bespoke steam room in our bathroom. Christina Mantoura Gough was incredibly efficient, patient and honest with her advice, proposals and recomme... See more

Tracey helped us tremendously with getting our chemical treatment for our pool. Clear explanation on what to do and how to use. Highly recommend coming to this company for any pool needs

Although we encountered a minor hiccup with the wiring initially due to an incorrect cable, the situation was swiftly resolved by Gil. Sean, who came to wire in and complete the handover, was... See more

Walked.in was.asked if needed help. Said no just looking. Once we needed assistance staff were very informative and helpful. Delivery went smoothly as did instalation. Yes its lovely and they were and... See more

Matt the engineer arrived to service our hot tub very polite and professional. Talked us through everything he was going to do. Gave the tub a complete birthday ! Looked like new after he finished.... See more

Had a full service on my spa this week. As always the team were very professional and tidy with their work. Swim Spa is looking brand new again! The aftercare since purchase has been outstanding.

Toby Carter serviced our hot tub today. Polite, friendly Professional service as always from Hot and Swim Spa company. Very well done. Thank you

I recently had a hot tub fitted, and I couldn't be happier with the experience from start to finish. The team was professional, punctual, and clearly knew exactly what they were doing. They handl... See more

Found this company at Dobbies in Gillingham. EXCELLENT knowledge and some great advice regarding maintenance from Tracey. Open 7 days a week which is a bonus!

Super experience with your engineer Vinny for our service and close down last week. Gave some great advice and was able to answer a few questions I had as well. Great service

Brandon the service engineer arrived on Tuesday on time for the quarterly swim spa service. Super polite, very helpful and great customer service. Well done Brandon

Tracy was very helpful in getting us all the chemicals we needed for our new hot tub, she explained how to use everything and what we would need thank you very much

Amazing from start to finish. Due to extremely bad arthritic joints, I felt that I needed a hydrotherapy hot-tub to help with pain relief whilst waiting for multiple joint replacements. Whereve... See more

Another efficient and thorough service carried out by Joe. Everything was checked and cleaned meticulously and left tidy. Joe was courteous and answered all my questions confidently.

First class service from this company and very good communication from Sam Baker who helped us through the purchase process. Also so grateful to Lee who made the delivery/installation process go smoot... See more

We got excellent service from our technician sean who done an excellent job. I would recommend the company to anybody looking for a spa they are so friendly and easy to get on with .

Excellent experience from start to finish. After purchasing our swim spa and being impressed with the sales, installation, and aftercare, we signed up for the annual servicing contract — two years... See more

I wanted to take a moment to share my wonderful experience with Sean, who recently installed a cover lifter on my hot tub. From start to finish, Sean was incredibly professional and efficient. Th... See more

Very Happy with our purchase, brilliant from start to finish. Would recommend to anyone thinking of buying a swim spa or hot tub

Had our annual hot tub clean and shutdown done by Brandon. Very polite and professional job done. He took photos to show us everything he’d done and that all was ok. Very happy with the service.

Toby carried out a service on my hot tub yesterday. He was on time, friendly, courteous and did a very thorough job. The after sales service of the Hot Tub and Swimspa Company is great.

Despite a freezing cold morning Brandon arrived on time and did a great job. Been with the company for a while and not been disappointed.

Tracy was so helpful as a first time pool owner she gave me all the info I needed to get my chemical balance correct in my pool and a step by step guide

Great service from your engineer Vinny today. Quickly identified the issue and had us up and running again within 45 mins

Tracy at Ruxley was very helpful She took the time to explain exactly what I needed as I’m a new pool owner Intern I spent more money as she kitted me out with all the chemicals Very helpful I... See more

Brandon came to do the annual service on the hot tub and was extremely patient and helpful gping over things with me.

Excellent as always Service/Opening of our hot tub was very professional. Thanks again guys. BM

Another great experience, thank you Toby for completing my hot tub service, even though the weather was shocking you smiled through it.

Sam was very helpful in taking the time to explain exactly how and what chemicals to use in my pool

Great experience with helping us sort our pool out and given us advice, Tracy was amazing

Tracy is very experienced and knew everything with respect to the maintenance of pools. Helped us a lot. Very friendly too.

Thank you yet again for a friendly and professional hot tub service, you are a star Vinny.

Great service from Tracey! Very knowledgeable and friendly. Would highly recommend