BottomlessBrunch.com Reviews 160

Haven't actually enjoyed our Brunch voucher yet but I just want to comment on the efficiency of the customer services team.
When I realised I'd mistakenly given them an obsolete email address to send the voucher to, I contacted them about midnight and by 9.30 the next morning, they'd replied and had resolved the situation.
Bravo!

I am absolutely outraged by my experience with bottomlessbrunch.com. I received a £50 voucher from a friend and was excited to use it for a brunch celebration on my birthday. I booked in early May for a brunch late June, a full 7 weeks in advance. Despite no option to enter my voucher code during the booking phase, I included it in the booking notes.

They responded promptly and handled my booking for 9 people efficiently, accepting my £270 deposit. However, my voucher was not acknowledged.

I followed up with them closer to the date to remind them about my voucher. They informed me that they would have to speak to their team internally about how to process it and requested a picture of the voucher, which I sent. Despite this, they didn’t get back to me before the day of the event.

On the day of the brunch, I mentioned the voucher again, only to be told by the restaurant that they had no affiliation with bottomlessbrunch.com. I immediately contacted bottomlessbrunch.com, but they now claimed the voucher had expired. This was completely unacceptable as I had booked well in advance and fully expected the voucher value to be honoured. They had 7 weeks before my booking to inform me of any issues with the voucher but chose to ignore it deliberately.

Despite several attempts to resolve the issue, bottomlessbrunch.com has ignored all my communications since. It's blatantly clear that this company is running a scam. The absence of a voucher entry field during booking and the restaurant's complete lack of awareness about bottomlessbrunch.com suggests fraudulent activity. They are falsely advertising partnerships with reputable restaurants and profiting without fulfilling their promises.

This level of deceit is infuriating. I am reporting bottomlessbrunch.com to Trading Standards for breaching the Consumer Protection Act. Gift cards must have a validity of at least 5 years and clearly state the expiry date, neither of which was the case with my voucher. It was gifted to me less than 12 months before I booked the meal and had no expiry date displayed on it.

Bottomlessbrunch.com is a disgraceful operation. Save yourself the frustration and money – avoid them at all costs. They are nothing but thieves, profiting from deception and ignoring their customers.

Update: My booking ref is #427718 and Zendesk correspondence is 16457 with Joe. So your response is non-sense!

Update 23.07: I have sent 2 emails but haven't heard back since 16.07, perhaps your emails aren't working?

Update 29.07: I have now sent 6 emails since 16.07 and have heard nothing back

Update 16.08: Thanks for your update. I have received the refund- thankyou. I did respond back to the latest email, however Tom did mention that my emails weren't getting through, hence the comms issues, but please accept this as my confirmation of refund received. Many thanks

Absolutely fab brunch ! Location is unusual and quirky a fantastic venue for a few hours with the girls (or boys)

My partner was charged more than the advertised price on your website when she arrived at the brunch venue. You informed her this was because your website had not updated correctly and refused to reimburse her for this additional cost. This is YOUR PROBLEM and not hers! Despite following you up on this multiple times you did not reply! Booking number - 428020.

We went to Brighton for my daughters hen do at Bar Broadway. We had a few booking mishaps which were sorted out by the brilliant customer services teams and the brunch was excellent fun with lots of cocktails. Thoroughly enjoyable.

Great value bottomless brunch on a Saturday.
Staff were welcoming, friendly and attentive, taking time to explain the menu and the darts games.
Drinks were fantastic with dangerously quick refills. Food tasted great with very decent portions.
Had a fantastic time here. I would definitely recommend and will be returning.

0MG AAAmazing came sat 1st June for my daughter Harley's hen do Minx was an absolute banging host drinks flowed and flowed food fab fantastic vibe everyone had an amazing time DJ played great tunes would defo recommend this venue 10 out of 10 ty for a lovely day 👍 ❤️

Front the moment we went in the staff and the atmosphere and the music was amazing every body was so nice. Quiz we played was great fun. Food was good and drinks kept flowing. Brillant.

Been to several bottomless brunches where you have to wait for refills, not here, glass was never empty!! The atmosphere and Dancing Queens just amazing. The Queens were happy to pose for photos after the event.

Such a good vibe, feels special going in and the entertainment was a blast. Make sure you get your jugs of cocktails in 30mins before your session ends!

Food tasty but very small, popped into Marks for a sandwich after. good rate for refills of bottles.

Omg the Britney Spears bottomless brunch experience was unbelievable. The girl was literally a double and she danced and sounded like her. Incredible day. Lots of fun and dancing to be had. Couldn’t recommend this more. The only thing that could have been better is the bottomless cocktail there is only one and it just tastes like pure orange juice there was hardly any alcohol in there which is disappointing as some people don’t drink Prosecco. Apart from that a fabulous, fun filled day 💕

Great experience. Great food, great service

Also excellent music especially for those who love RnB

We had a fabulous bottomless brunch this evening, our waiter Arnold was very pleasant and helped us with the touchscreen ordering and when we kept going wrong. The games are sooo much fun too.
Definitely worth a visit

We might be biased as we were seated next to the bar, but we had next to no wait time on drinks, the food was spot on, and the entertainment was amazing! Viva la Diva and Lavender Mills were incredible.

Great service, great value for money 3 course meal and bottomless drink for 90 mins. Lovely decor and good music inhouse dj.... good pace on the refills. Thanks to all staff

The entertainment was amazing, the drinks were amazing. The atmosphere in the venue was fantastic. We had a great time and will be doing it again!!!

This experience is one not to miss!! Great entertainment, we always had drinks and the staff are amazing. Non stop laughing, dancing and drinking. Will be going back

When booking I’d accidentally put the wrong date late yesterday evening. Emailed customer service and Tom replied by 9am this morning after changing the booking to the right date for me. Polite and friendly as well as helpful. Thank you Tom

Limited food menu with only burgers and pizza. Drink was fine, quick refills. Nice staff!
The show is lovely.
Good value for money but a improvement needed for the food quality.