Bridgewood & Neitzert Reviews 358

Reply from Bridgewood & Neitzert

Jan 2, 2026

Dear Mr Jennings, We are most grateful for your excellent 5-star rating and kind words. It is gratifying to know that you found your experience with us to be of the highest standard. As one of London's leading violin dealers, we take immense pride in our work and are delighted that our efforts met your expectations. We look forward to the opportunity of serving you again in the future. Sincerely, The Bridgewood & Neitzert Team

Reply from Bridgewood & Neitzert

Dec 30, 2025

Dear Andreas,

Thank you for taking the time to share your feedback, and for your interest in the cello bow from our shop.

From the outset on 15 December, our shop team responded promptly to your enquiry, explained the situation with EU shipping after Brexit, and made clear that customs fees and local VAT would be determined by the Austrian authorities and not by us. When you asked about costs, we advised that we would need your full address to obtain an accurate shipping quote and estimated that insured shipping would be at least £50, which is why the default £10 website postage could not cover a fully insured courier shipment of a valuable cello bow to Vienna.

Once you placed the order online on 23 December, the team booked the shipment the same day using our shipping consultants and wrote to you immediately to explain the additional £20 required for full, insured carriage, offering both bank transfer and card payment by phone as options. After you paid the extra £20, we then informed you the same afternoon that there had been a problem with the package not being collected and that, because 23 December was our final working day before our Christmas closure, it was unlikely to be collected before we closed and that dispatch would therefore have to take place once we reopened on 2 January.

The failed collection and the timing around the Christmas period were, unfortunately, outside our control, and the shop team did their very best to keep you informed at each step, including setting out potential delays, customs procedures, and holiday closure in advance. It is genuinely sad for us that this experience led you to feel you had to leave a negative review, especially as so many of our customers have positive experiences with our communication and shipping, but we absolutely respect your right to share your perspective and regret that on this occasion we did not meet your expectations.

Reply from Bridgewood & Neitzert

Dec 2, 2025

Dear Mr Ramsay,

Thank you so much for your kind review. It’s a real pleasure to hear that you found our system efficient and our staff both knowledgeable and helpful.

We take great pride in offering a high level of service, and your feedback is a wonderful encouragement to our team. As one of London’s leading violin dealers, we’re dedicated to sharing our expertise and providing the best possible experience for our clients.

We truly appreciate your support and look forward to assisting you again in the future.

Reply from Bridgewood & Neitzert

Nov 29, 2025

Dear Carlo Asuni,

We are delighted to receive your excellent rating and to learn that you were pleased with the speed of your delivery. Our team endeavours to provide a prompt and efficient service for every customer.

Thank you for choosing Bridgewood & Neitzert. We hope to have the pleasure of assisting you again in the future.

Sincerely,
The Bridgewood & Neitzert Team

Reply from Bridgewood & Neitzert

Nov 26, 2025

Dear Mr Gill, We appreciate you taking the time to provide your feedback. We are pleased to hear that you found our service to be efficient. However, we sincerely apologise for the error regarding the colour of the metronome you received. We strive for precision in every order and regret that we did not meet that standard in this instance. Your comment has been noted, and we will review our internal processes to prevent such discrepancies in the future. Thank you again for your custom. We value your business and hope to serve you again soon. Sincerely, The Team at Bridgewood & Neitzert

Reply from Bridgewood & Neitzert

Nov 21, 2025

Dear Patricia, Thank you for your outstanding review. We are delighted to hear that our expert staff provided an uplifting experience for you. It is gratifying to know that their knowledge, efficiency, and patience were so well received. We take great pride in offering sound advice to our valued clients, and your words serve as a wonderful testament to our team's dedication. We appreciate you taking the time to share your thoughts and look forward to assisting you again in the future. Sincerely, The Bridgewood & Neitzert Team