Big Mick our beautiful 2yr old Newfoundland used to love all food until he reached 18mths then he became very fussy. We had tried various wet and dried foods to get him interested, even cooking fresh... See more
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About Butternut Box
Written by the company
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United Kingdom
- [email protected]
- butternutbox.com
Replied to 99% of negative reviews
Typically replies within 24 hours
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exceptional care
I signed up a little sceptical at first — there are so many pet‑food subscriptions out there — but this company proved very quickly that they’re different. The level of care, customisation, and attention they put into my dog’s needs was outstanding. Being able to tailor her meals to her age, allergies, and joint‑care requirements made a real difference.
My girl struggled with allergies and later lost mobility in her back legs. We were juggling medication, physio, and constant vet visits, and their food was one of the few things that genuinely improved her quality of life. Even at fifteen years old, she still lit up when her meals arrived. Knowing her nutrition was fully taken care of removed so much stress during a very emotional time.
What truly set them apart, though, was their compassion. When she passed away, they sent a condolence card and flowers — something I never expected from a subscription service. It showed that to them, she wasn’t just a customer number. Their kindness meant more than I can express.
I’ve never experienced this level of empathy and support from a company. I’m deeply grateful for everything they did for us. Highly recommended.
Once our heart is open to a new dog, we will re-subscribe, they will have a customer for life!
— Erin Dalton
Why you should try Butternut Box
I used the AI service to make changes to my order and found it very easy and efficient. I like Butternut Box - it has so far been the only food my dog will consistently eat. The flavours they offer are varied and include salmon and game, which I have rarely seen in shops. The Company uses environmentally friendly packaging - even allowing the free return of the internal wadding for re-use!
Dog doesn’t like the food anymore
Initially, my dog loved this food, but now won’t touch it.
The dogs love their food
The dogs love their food, fast and reliable service.
My dog loves the food
My dog loves the food, it's well made, has lots of nutrients for his growth, as he's a puppy.
I ordered the box, and it came the day after, brilliant service.
Top quality food which my dogs love
Top quality food which my dogs love, reliable delivery service, very happy.
For a fussy dog eater
For a fussy dog eater, Winnie loves this food and always licks up every scrap! If there are any issues or changes, butternut customer service team are great and reliable! Would recommend over other dog food supplies, especially for fussy dog eaters as we’ve tried them all and been with them for over a year now!
I have a really fussy border terrier
I have a really fussy border terrier. Tried four or five different foods based on price per month. BIG MISTAKE. Should have gone with my heart not my pocket
Before butternut it was upset stomach at least ones a month and refusing food.Couple of months on butternut now and LOKI loves his food and no stomach problems . One happy boy and owner. Thank you.
I have a very fussy little ShihTzu
I have a very fussy little ShihTzu. The food I’ve wasted! However, with Butternut box she loves it her head doesn’t come out of the bowl until it’s all gone, except for the peas, peas have never been her thing. Betsy is happy and I’m happy.
Easy to choose recipes off a well laid…
Easy to choose recipes off a well laid out website. Changes can be made to your monthly order if required. Delivered on the day stipulated. Maisie loves the food , treats which are of an excellent quality.. would recommend Butternut to family and friends.
The food from here for my two scotties…
The food from here for my two scotties is amazing. They lick their bowls clean and clean again. Their coats are so much better for eating this dog food. Coats are shiny and they generally look happier with their food.
There are a lot of choices too. My dogs love it.
I can't recommend it enough. It is the best thing my husband did to suggest we change them to this dog food.
Complaint Resolved Efficiently
After making a complaint concerning the misleading subscription 'sign up' process, my complaint was dealt with robustly and with respect. Apology, refund and resolution dealt with quickly and efficiently. The product appears to meet all of the advertised claims and my dog has enjoyed her meals. I have no hesitation in recommending the product, just make sure you are offered the opportunity to fully understand the Terms & Conditions
friendly and straight forward answers Lucy
friendly and straight forward answers
I'm not particularly great with…
I'm not particularly great with technology so I was getting mixed up with the 2 week delivery slots which I wanted to change to monthly and the payment to come out on my pay day. After speaking with someone from the team, I feel confident in knowing what I'm doing to sort this going forward.
Lovely talk with the vet nurse who had…
Lovely talk with the vet nurse who had some suggestions to encourage my ageing doggie. Really interested in Boris’ needs and progress
Post Christmas and I'm in the dog house due to financial problems
I had some unfortunate financial issues which meant I was unable to pay for my delivery but after a few weeks of talking to Butternut and managed to sort things out and now everything's back on track and very polite very helpful and I'm glad to be back as a happy customer with a happy dog, Poppy and giving her the best dog food I've ever seen she loves it!
Absolutely perfect for my GSD
I have been buying Butternut for my dog for nearly 2 years - his skin is healthy, his coat shines and his nose is just right. He has recently had to change his diet to a simpler easier digested version and again Butternut have all the advice I need to maximise his health. I spoke to the Butternut Nurse at length and she was so so helpful and knowledgeable. I absolutely recommend Butternut as the TOP of all food options. It really does wonders for my GSD
This is one of the best companies I’ve…
This is one of the best companies I’ve ever dealt with. My dog absolutely loves it. Couldn't recommend enough
heard of butternut box a while ago…
We heard of butternut box a while ago with our previous dog but heard it was expensive, well with our 3 months old pup he was fed on Raw from the breader but wasn’t something we wanted to keep, so she recommended butternut box to us! Well, WOW! They come in made up packets ready to go straight int the pups bowl & he adores all of them! There’s no tummy turning stink when opening them, no sloppy mess, they genuinely look like mince meet with extras! We’ve just had our 2nd box arrive and he smelt it before even opening the box up, spoken to others about him being on butternut and sooo many people are using it aswell, they agree it’s pricey BUT atleast we know what’s going into our dogs and it’s very good quality, no cheap and nasties!
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