Butternut Box Reviews 42,552

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently express high satisfaction with the product quality and the positive impact it has on their dogs' health and well-being. Consumers appreciate the variety of flavors available, noting that even picky eaters enjoy the meals. People also highlight improvements in their dogs' coats, digestion, and overall energy levels after switching to this food. The convenience of the delivery service is frequently mentioned, with reviewers praising the on-time arrivals and careful packaging. Customer service receives accolades for being helpful and responsive to inquiries. Many consumers feel that the company goes above and beyond, with some even sharing touching stories of receiving condolence gestures during difficult times.

Based on these reviews

Rated 5 out of 5 stars

Big Mick our beautiful 2yr old Newfoundland used to love all food until he reached 18mths then he became very fussy. We had tried various wet and dried foods to get him interested, even cooking fresh... See more

Rated 5 out of 5 stars

Great introduction, fab customer support. Easy to order, store and feed. Along side biscuits, my 3 dogs absolutely love Butternut box, especially warmed up. They are happy, healthy and thriving; whi... See more

Rated 5 out of 5 stars

It is so easy to place an order and to make changes to keep my little girls flavours varied. Having previously been on a raw food diet, I was finding myself throwing more away than I was happy to. N... See more

Rated 5 out of 5 stars

Our fussy chihuahua certainly isn’t fussy anymore! She loves most of the flavours especially the “wham bam lamb”. She adores the treats too! Customer services are extremely helpful with any queries.... See more

Rated 5 out of 5 stars

My dog is an unbelievably fussy eater so I thought I'd give Butternut Box a try. To be honest I wasn't expecting him to eat it but he cannot get enough!! He eats all his meals now no fuss, I love bei... See more

Rated 5 out of 5 stars

My 12-year old cocker spaniel had become very fussy with food but she loves Butternut Box. She also has food allergies which you can report, when ordering. It was also very easy to change my next orde... See more

Rated 5 out of 5 stars

Best decision we ever made for our pup! His digestive system is working so much better on butternut box than it did on his previous wet food. He LOVES his food, super easy delivery, and love that you... See more

Rated 5 out of 5 stars

I’ve finally found food for my dog Paddy that he absolutely loves! He was such a picky eater previously, but now he cannot wait for his next meal. He seems happier brighter and more content since star... See more

Rated 5 out of 5 stars

My dog has never been happier or healthier since switching to Butternut. She suffered so much from upset tummies, sickness and diarrhea in the past. She's 6 now and just loves wolving in to her food.... See more

Rated 5 out of 5 stars

I changed my dogs food to Butternut box as felt that her meals weren't the best or very exciting for her. The best thing I did as Daisy loves every meal now and she gets excited when she sees me head... See more

Rated 5 out of 5 stars

We have been feeding our dogs Butternut Box for several years now. When we notified them recently that one of our dogs had passed away, we subsequently altered our order. Then, very unexpectedly, we r... See more

Rated 5 out of 5 stars

Our dog was on a raw food diet however she was starting to be fussy and not eat her meals. We initially thought Butternut Box would be quite pricey but then when we looked into it we soon realised the... See more

Rated 5 out of 5 stars

Being a dog mum of a very picky cocker spaniel it was so lovely when she ate everything in her bowl, not even coming up for air! The variety is excellent, she eats them all enthusiastically but the du... See more

Rated 5 out of 5 stars

Yes it’s a premium product but I’d only feed premium to my family so why anything less for my Buddy. I started the transition but he’s clearly decided that he doesn’t want to eat his old food now so... See more

Rated 5 out of 5 stars

My dog suffers from EPI, which basically means his pancreas does not work properly, therefore he gets really sick and unwell and really watery poos. Since switching to Butternut along with his meds he... See more

Rated 5 out of 5 stars

My dogs go nuts at dinner time! I’m on my 4th generation of Jack Russell Terriers and over the last 35 have tried numerous different foods. Butternut Box is honestly the only food that my dogs have... See more

Rated 5 out of 5 stars

My dog max loves the food, been giving it him for a month and the difference in him is amazing. Before he was always scratching, smelling and no energy. He as a skin condition and it's normally a vets... See more

Rated 5 out of 5 stars

We have finally found a well balanced dog food. Butternut also allow you to be flexible with flavours each time you order. Also if your little fur baby hasn't quite had the appetite during the month,... See more

Rated 5 out of 5 stars

Skye was a fussy little eater & always wanted what we ate, she'd never eat other dog food until we started her on Butternut Box. Now she is waiting for her food & we can see a huge change in her eatin... See more

Rated 5 out of 5 stars

Butternutbox have hit the nail on the head loads of different varieties of flavours to choose from super tasty natural meals for our pooch, I want my Dog to be happy with his food and butternut box... See more

Rated 5 out of 5 stars

I decided to change my Miniature Schnauzer Otto's diet from dry kibble to a mix of kibble and wet food. Butternut Box offer a great variety of good quality meals which come in sealed plastic bags whic... See more

Rated 5 out of 5 stars

Received an offer and ordered 200g pouches to top up Bertie’s kibble. He is so excited for dinner time now so I am trying to find a delivery schedule and cost that will work for me and allow me to re... See more

Rated 5 out of 5 stars

My dog has always been a fussy eater , it took 18 months to find a food she would eat . However the ingredients were not high quality , so we tried Butternut box , she loved it . She looks forward to... See more

Rated 5 out of 5 stars

My puppies went off kibble and we had mixed results with raw, tried Butternut and they've eaten everything everyday since! And as theyre still puppies they've emailed checking in on their weight as th... See more

Company replied

Rated 5 out of 5 stars

My pugs absolutely love this food one of whom is very fussy he actually starts spinning when I’m putting it out. The choice is unbelievable and giving them something different each day has made my boy... See more

Rated 5 out of 5 stars

I could not find a food my cockapoo would eat, let alone enjoy. Then I tried Butternut Box and everything changed. He now waits at the kitchen door eager to eat his food and it's gone in seconds. Heal... See more

Rated 5 out of 5 stars

Great choice of flavours, portion size. Easy to amend delivery date Comes frozen with chill packs & insulation blankets. Reasonable pricing. Most importantly, my cockapoo loves them. He... See more

Rated 3 out of 5 stars

Gr8 food but packets are very small 1 packed only lasting 1 day which then wud become very expensive. My dog originally was eating Bella n duke which packets were so much bigger n got more meals from... See more

Company replied

Rated 5 out of 5 stars

Molly is 5 years old...a fussy eater. Ive tried several different foods...but always gone back to Butternet Box. From being a puppy Molly has enjoyed the beef and the lamb choices. She doesnt have a... See more

Rated 5 out of 5 stars

My dog leo loves butternut box food he appears much more healthy and yeast in his ears have cleared up . Staff at butternut box keep me updated on Leo's box each month . They are always available to a... See more

Rated 5 out of 5 stars

I have been a member of Butternut Box for about a year now or maybe more. Our two boys absolutely love dinner time with their favourite food!! Recently my eldest pup passed away and Butternut showed... See more

Rated 5 out of 5 stars

Would definitely recommend. Our very fussy Yorkie is now eating properly since starting on Butternut Box meals. There’s a real person on the end of the phone if you have a problem or want to know any... See more

Rated 5 out of 5 stars

My cocker spaniel is a fussy little eater and usually grazes. After a vet said he may be Chicken intolerant after an ear problem I tried several different wet foods without chicken he wouldn’t eat th... See more

Rated 5 out of 5 stars

As I have discovered Shih Tzu's - my first - are extremely fussy little dogs preferring what we eat. I wasted so much money trying different brands, dry and wet food. Although still wanting our food... See more

Rated 5 out of 5 stars

Orders are always on time. Nicely eco packed. My two Jack Russell’s love the chicken and turkey flavours. Clean bowls every morning which is great as the eldest has his medication mixed in. We us... See more

Rated 5 out of 5 stars

We have a very fussy Cockerpoo and were pulling our hair out trying to get enough food into him. We’d put food down and he’d eat a bit then walk away. Fast forward 4 months of feeding stress, we deci... See more

Rated 5 out of 5 stars

Have found Butternut Box very easy to order & I like the fact that you can make changes such as delivery date or the actual box itself. But the main thing is that we have gone from an extremely picky... See more

Rated 5 out of 5 stars

My dogs get so excited for dinner times now they are fed butternut! They love all the different recipes and I know it's so good for them because they have beautiful shiny fur and lots of energy! Deliv... See more

Rated 5 out of 5 stars

This has turned our dog from a disinterested kibble eater who had developed the most foul farts to a sweet smelling, food loving, contented boy. He is so excited when the packs come out of the fridge.... See more

Rated 5 out of 5 stars

Reliable efficient delivery with well packed frozen choices of healthy delicious packs of food Carefully measured to fit to dogs age, weight, and exercise regime your dog has. Nice balanced... See more


Company details

  1. Pet Care Store
  2. Animal feed shop
  3. Food Manufacturer
  4. Food producer
  5. Meal Delivery
  6. Pet shop

About Butternut Box

Written by the company

Freshly prepared dog food, cooked like you would at home, perfectly portioned, delivered to your door. Putting the food back into dog food.
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Contact info

4.8

Excellent

TrustScore 5 out of 5

43K reviews

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Replied to 99% of negative reviews

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Rated 5 out of 5 stars

exceptional care

I signed up a little sceptical at first — there are so many pet‑food subscriptions out there — but this company proved very quickly that they’re different. The level of care, customisation, and attention they put into my dog’s needs was outstanding. Being able to tailor her meals to her age, allergies, and joint‑care requirements made a real difference.

My girl struggled with allergies and later lost mobility in her back legs. We were juggling medication, physio, and constant vet visits, and their food was one of the few things that genuinely improved her quality of life. Even at fifteen years old, she still lit up when her meals arrived. Knowing her nutrition was fully taken care of removed so much stress during a very emotional time.

What truly set them apart, though, was their compassion. When she passed away, they sent a condolence card and flowers — something I never expected from a subscription service. It showed that to them, she wasn’t just a customer number. Their kindness meant more than I can express.

I’ve never experienced this level of empathy and support from a company. I’m deeply grateful for everything they did for us. Highly recommended.

Once our heart is open to a new dog, we will re-subscribe, they will have a customer for life!

— Erin Dalton

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Why you should try Butternut Box

I used the AI service to make changes to my order and found it very easy and efficient. I like Butternut Box - it has so far been the only food my dog will consistently eat. The flavours they offer are varied and include salmon and game, which I have rarely seen in shops. The Company uses environmentally friendly packaging - even allowing the free return of the internal wadding for re-use!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

For a fussy dog eater

For a fussy dog eater, Winnie loves this food and always licks up every scrap! If there are any issues or changes, butternut customer service team are great and reliable! Would recommend over other dog food supplies, especially for fussy dog eaters as we’ve tried them all and been with them for over a year now!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I have a really fussy border terrier

I have a really fussy border terrier. Tried four or five different foods based on price per month. BIG MISTAKE. Should have gone with my heart not my pocket
Before butternut it was upset stomach at least ones a month and refusing food.Couple of months on butternut now and LOKI loves his food and no stomach problems . One happy boy and owner. Thank you.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I have a very fussy little ShihTzu

I have a very fussy little ShihTzu. The food I’ve wasted! However, with Butternut box she loves it her head doesn’t come out of the bowl until it’s all gone, except for the peas, peas have never been her thing. Betsy is happy and I’m happy.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to choose recipes off a well laid…

Easy to choose recipes off a well laid out website. Changes can be made to your monthly order if required. Delivered on the day stipulated. Maisie loves the food , treats which are of an excellent quality.. would recommend Butternut to family and friends.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

The food from here for my two scotties…

The food from here for my two scotties is amazing. They lick their bowls clean and clean again. Their coats are so much better for eating this dog food. Coats are shiny and they generally look happier with their food.
There are a lot of choices too. My dogs love it.
I can't recommend it enough. It is the best thing my husband did to suggest we change them to this dog food.

11 February 2026
Unprompted review
Rated 3 out of 5 stars

Complaint Resolved Efficiently

After making a complaint concerning the misleading subscription 'sign up' process, my complaint was dealt with robustly and with respect. Apology, refund and resolution dealt with quickly and efficiently. The product appears to meet all of the advertised claims and my dog has enjoyed her meals. I have no hesitation in recommending the product, just make sure you are offered the opportunity to fully understand the Terms & Conditions

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I'm not particularly great with…

I'm not particularly great with technology so I was getting mixed up with the 2 week delivery slots which I wanted to change to monthly and the payment to come out on my pay day. After speaking with someone from the team, I feel confident in knowing what I'm doing to sort this going forward.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Post Christmas and I'm in the dog house due to financial problems

I had some unfortunate financial issues which meant I was unable to pay for my delivery but after a few weeks of talking to Butternut and managed to sort things out and now everything's back on track and very polite very helpful and I'm glad to be back as a happy customer with a happy dog, Poppy and giving her the best dog food I've ever seen she loves it!

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect for my GSD

I have been buying Butternut for my dog for nearly 2 years - his skin is healthy, his coat shines and his nose is just right. He has recently had to change his diet to a simpler easier digested version and again Butternut have all the advice I need to maximise his health. I spoke to the Butternut Nurse at length and she was so so helpful and knowledgeable. I absolutely recommend Butternut as the TOP of all food options. It really does wonders for my GSD

10 February 2026
Unprompted review
Rated 5 out of 5 stars

heard of butternut box a while ago…

We heard of butternut box a while ago with our previous dog but heard it was expensive, well with our 3 months old pup he was fed on Raw from the breader but wasn’t something we wanted to keep, so she recommended butternut box to us! Well, WOW! They come in made up packets ready to go straight int the pups bowl & he adores all of them! There’s no tummy turning stink when opening them, no sloppy mess, they genuinely look like mince meet with extras! We’ve just had our 2nd box arrive and he smelt it before even opening the box up, spoken to others about him being on butternut and sooo many people are using it aswell, they agree it’s pricey BUT atleast we know what’s going into our dogs and it’s very good quality, no cheap and nasties!

10 February 2026
Unprompted review

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