Pure has really helped my 11 year old border collie Pippa. She has swollen joints in her front legs, Pure joint additive of glucosamine and condroitin + other beneficial additives have helped keep her... See more
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Company details
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Our pioneering approach makes it easy to provide your pet with a natural, healthy, nutritious meal. All our food is made in own human quality kitchen in Yorkshire, using only the very best fresh and raw ingredients, which are gently air-dried to lock in their goodness. Owners simply add water to create a healthy, natural meal for your dog. Proactively invest in your pet's health today with a vet-approved, nutritious diet that's trusted by thousands.
Contact info
Unit 4 Chain Bar Rd, Cleckheaton, BD19 3QF, Cleckheaton, United Kingdom
- 0113 868 4737
- [email protected]
- purepetfood.com
Replied to 88% of negative reviews
Typically replies within 1 week
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Ada loves this food
Ada loves this food. It has made such a difference to her. No more excessive licking or sloppy poos.
She's back to she used to be, wanting to play and full of life. Also Pure are a lovely company to deal with. I love how the delivery comes addressed to Ada. Thank you Pure.
Rebecca is absolutely amazing
Rebecca is absolutely amazing, the delivery was delivered to the wrong address I passed this on and had a response straight away. Since then Rebecca has solved a few queries and has suggested options that we can take. I have not had service or commitment from any company employee like this in years. I am blown away by her and believe that Rebecca is a massive asset to your company and I will let all my friends know. I can’t thank Rebecca enough for all she has done for us and Star our dog is so important to us and your company through Rebecca have shown you care as well. Thank you so much. Tom, Jan and Star Cassidy
The food is great
The food itself is great, no stomach problems and he loves it. Deliveries could be better and as an owner of a large dog I am worried I may not be able to afford to keep feeding him with pure.
Ease of perperation and fulfiling…
Ease of perperation and fulfiling recipes designed for your pets diet + regular free delivery is a bonus..
Left without enough food …
To begin with I found pure to be very good but the last 3 deliveries have consistently left me short of food for my dog and upon emailing to ask why, i have been informed that i can bring my order forward when i pay for what should be adequate food between deliveries. Im now no longer happy with pure and am looking into changing to another brand.
Great food from a great company
Helpful and efficient company and our dog loves the food which seems to agree so much better with her sensitive tummy. This week there was great excitement as a free gift was in the package. I cannot fault the company or the product - an unusually good customer service is so refreshing and welcome.
Excellent company
Pure pets are a brilliant company to deal with, they listen to any concerns you may have about your pet's nutrition and offer positive feedback for your peace of mind and your pet's wellbeing, I highly recommend them.
Thank you.
Yes Hudson is loving his food and this…
Yes Hudson is loving his food and this is the first time I have seen him lick his bowl clean.He was a wee bit hesitant at first when I introduced him to the food but not anymore 😂😂
Wish I had changed him to this sooner
Goppy mud
I know these food was dehydrated, but I did expect it to hydrate into something.Looking like a food instead of that , it's just like thick Gloopy mud.
2 dogs are dawsons and eat anything.They wouldn't touch this one will grudgingly eat it if I hide it in sardines or something really tasty , the other one just won't even look at it.
There is no sign of any proper food in this whatsoever , except maybe the odd pea. I absolutely would never recommend this food
Top dog 🐕 food
Brilliant food,my dogs love it.As they all have sensitive tummies I started with the sensitive range.Then tried the other flavours and definitely got a thumbs up from my gang.
Customer service was also very efficient .
This company go above and beyond to…
This company go above and beyond to help customers really quick in replying to emails and sorting your problems out my dog loves this food so if your thinking of changing your dogs food this is the best one to choose thanks pure pet food for all your support to me
Firstly a fantastic product
Firstly a fantastic product, Pure dog food is the only dog food my Lab will chase the bowl around to lick clean (YES a LABRADOR that is fussy!)
He now gets really excited at mealtimes, not something that happened every time with kibble food.
Secondly - Service has been great, don't often write emails to companies but did so with Pure as so pleased to see the little boy happy and eating well. (Apologised for the 'Duck' mix-up on my part!)
100% Recommend this if you want to feed your dog and see what is inside the food, seeing real identifiable veggies is great.
Pure Pet Food Delivery
Ordering was easy but Pure Pet Food and I were let down by Amazon. Pure’s staff member, Keira, efficiently dealt with this problem and changed delivery to Royal Mail. I look forward to receiving the food and hope that Tess enjoys it.
Very fussy pooch converted to Pure in a week…
I kept seeing the ads for Pure and thought I'd give it a try because my dog is just so fussy and was hardly eating. We tried all kinds of wet and dry or both but nothing ever suited. One month in and the difference is night and day, she now loves her meals, Duck and Game, eats the lot every time and the food is on scheduled, free, deliveries ( may need tweeking). It's easy to make and adjust consistency. Customer service is great too. I initially ordered salmon but my dog wasn't too keen so I emailed to change the order but delivery was in progress and hot salmon again. When I explained they sent another bag of the correct food FOC and said to pass the salmon on to a friend's dog that might enjoy it. Brilliant.
Good food without the nasties!
Good food without any nasties! It's pretty easy to pull together and more importantly easily transported on holidays and saves me the trouble of stacking kgs of fresh food in the freezer.
A bit cheaper compared to fresh food but still a lot more heavier on the pocket when compared to off-the shelf kibbles. Ordering a bigger portion helps ease the costs a bit.
In short, lives up to the promise as shared on The Den. Up & Away team PURE!
Since Milo has been on pure
Since Milo has been on pure, he has thrived and for a older dog, I believe his change of diet to pure is the best thing we have done, towards his ongoing health.
Thank you.
The box of food was delivered in a timely manner and everything was correct. Pablo was very impressed!
Happy dogs
All the people I have spoken to on the phone have been polite helpful and understanding
A really responsive company to deal…
A really responsive company to deal with. Only needed to contact them regarding a small issue in respect of my dog's recipe; sorted quickly.
Kurī loves pure!
Kuri loves pure, like honestly he's a lab so likes all food, but with lure it just hits different. His belly is better too, better poos and his coat is so shiny!
We had to give him some other food one time in an "emergency" situation (we were away from home and didn't have his food) and he didn't get on well with it, let alone the price! £15 for 1 meal! Pure is around £140(prices may vary depending on size if your dog)for over a month worth! Been using pure for over a year now, and any issues I've ever had, the team there have sorted it out very quickly and without hassle. Won't feed Kurī anything else
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