Cafelat UK Limited Reviews 313

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the products offered, highlighting their superb quality. Consumers also appreciate the efficient delivery service. The order processing is fast, and the items are well-packaged. People are impressed with the overall service provided. The company ensures excellent communication throughout the purchasing and delivery process. The quality and robustness of the products are frequently mentioned, with reviewers noting their ease of use and the consistently excellent espresso they produce.

Based on these reviews

Rated 5 out of 5 stars

Cafelat offered provided a benchmark retail experience for others to aspire too. Excellent, but not over the top, communications. Clear charges. Excellent value. Perfect packaging and light night fast... See more

Rated 5 out of 5 stars

The King is Dead! Long Live the Robot! ​I honestly can't believe I'm saying this, but the non-electrical Cafelat Robot has dethroned my two-year-old Rancilio Silvia V6! This is a simple, beautiful t... See more

Rated 5 out of 5 stars

I had purchased the standard Cafelat Robot with the intention of upgrading at a later date with the BooKoo pressure gauge. Panicked when I realised I needed the pressure pipe to feed the pressure g... See more

Rated 5 out of 5 stars

The Cafelat Robot is an extraordinary machine, and super robust. After five years I needed to replace the silicon ring, and a spare was conveniently included in the box. I also needed to replace a sma... See more

Rated 5 out of 5 stars

Was concerned buying from the UK since I was in the USA, because I was going on vacation and was wary about having it sit in postal/ups warehouse until I got home. I paid for expedited shipping to mi... See more

Rated 5 out of 5 stars

Brilliant company and products. Website gets updated regularly with production status, so was very excited when the barista robot was back in stock, and that it was then pretty much sold out by end o... See more

Rated 5 out of 5 stars

My order was processed quickly, shipped immediately, plenty of email communication including tracking number, and lets be honest- the Cafelat Robot is such a great product that are in such high demand... See more

Rated 5 out of 5 stars

This is my second robot. And it’s terrific, and appears to be slightly improved over the first one bought several years ago. This one, tho, arrived with a slightly loose/jiggly top bolt around... See more

Rated 5 out of 5 stars

Very responsive to emails. Got my order out fast. My complete order was together and well packaged. Tracking shipment can be a little dicey after third party handoff in the US, but my package did... See more

Rated 5 out of 5 stars

New group head gasket works perfectly on my Sage Barista Express Original one needed replacing and this one fits great and no more loosening of the portafilter when pulling a shot Thank you Caf... See more

Rated 5 out of 5 stars

Amazing product build quality, packaging and support documentation/ leaflet. With a new, separately purchased, espresso hand grinder, I've been able to make fantastic espresso using this machine over... See more

Rated 5 out of 5 stars

I live in the US and my experience w Cafelat Robot was nothing but pleasurable. I was constantly updated of when my package would arrive and when it did, it came packaged securely and neatly. I am so... See more

Rated 5 out of 5 stars

I am impressed with both quality of the product and quality of the service provided. It is early days pulling shots and I am still working on my workflow. However, each shot gets better and I can see... See more

Rated 5 out of 5 stars

I've had a Gaggia Classic for a few years now and got frustrated with the constant maintenance, so I decided to get a new espresso machine. After doing a lot of research, I found the Cafelat Robot. I... See more

Rated 5 out of 5 stars

I picked the Cafelat Robot because I am totally blind and I wanted to have control of every aspect of making an espresso. I am new to espresso, having preferred filter coffee, but I decid... See more

Rated 5 out of 5 stars

The Robot is well-designed and high quality. I have used a competing product made by Flair espresso for several years. The ergonomics and quality of materials of the Robot is a step up from the Flair... See more

Rated 5 out of 5 stars

Great customer service and their attention to detail is amazing, such care and attention to how things are packed. And the cafelat robot is amazing. Feels so solid, looks great and makes amazing espre... See more

Rated 5 out of 5 stars

I ordered my espresso machine online from the UK, and overall, it was a very positive experience. The package was extremely well packed, and shipping was pretty fast. There was a small issue with my... See more

Rated 5 out of 5 stars

Website was easy to browse and order the robot and accessories. Delivery from the UK to the US was fast and everything arrived as ordered. The robot is easy to use and makes consistently great espress... See more

Rated 4 out of 5 stars

Honestly I had no dealings with company except from ordering their products. The website is a bit misleading with lead times stated then also a calender showing dispatch dates, that contradict each... See more

Rated 1 out of 5 stars

Hi guys. I still have not received my order. I need to go to my local delivery office and pay £3.50 before they can deliver. A little disappointing to say the least having already paid.

Company replied

Rated 5 out of 5 stars

Great little machine. Perfect for my espresso needs: small, no power or deep cleaning needed and won’t have to worry about replacing as nothing really to go wrong. Oh, and fab coffee! Very, very p... See more

Rated 5 out of 5 stars

My order was dealt with promptly and efficiently. I am really pleased with the items I purchased, they make the experience of brewing espresso so much easier.

Rated 5 out of 5 stars

They were quick to respond to my questions and delivered on schedule. The product itself is a joy to use and the quality of the espresso it produces is utterly superb.

Rated 5 out of 5 stars

Service - Received faster than expected shipped UK to US, well packaged, efficient shopping experience. Product - The outcome exceeded my expectations. Decades of espresso-making experience, multipl... See more

Rated 5 out of 5 stars

The Robot is great - fun and easy to use and making great coffee. Great service too - I had to change my delivery date and had a couple of questions but they were very helpful.

Rated 5 out of 5 stars

I bought the red pin puck screen cover and now have flat pucks after extraction with no hints of channeling

Rated 5 out of 5 stars

Built to last, this device is straightforward to use and produces outstanding results every time.

Rated 5 out of 5 stars

Quick dispatch & delivery. Bought as a Christmas present, so unable to give a product review!

Rated 5 out of 5 stars

Considering this was a trans Atlantic purchase I was impressed at how well it all went.

Rated 5 out of 5 stars

Just recieved my Robot. It has everything i was scared not to buy. I'm from Argentina so this little Robot flew a long way, and the team helped me every step of the way. Thank you so much. Now, off to... See more

Rated 5 out of 5 stars

Had a problem with my order. Stuff like this can happen. Cafelat offered great service and made sure the problem was resolved.

Rated 5 out of 5 stars

Amazing quick delivery - the Robot was delivered the day after I placed my order! Really enjoying experimenting with the Robot. A great experience.

Rated 5 out of 5 stars

Good communications, unequaled product quality, fast shipping! UK to US in 3 days!

Rated 5 out of 5 stars

Super fast delivery and the best espresso I've ever made! Thank you! The Robot is a work of art!

Rated 5 out of 5 stars

Great service, beautifully packed and brilliant product. Worth the wait !


Company details

  1. #7 of 38 best companies in Coffee machine supplier
  2. #1 of 5 best companies in Coffee vending machine
  3. #10 of 95 best companies in Kitchenware Shop
  4. #38 of 236 best companies in Homewares Shop
  5. #3 of 10 best companies in Household goods wholesaler
  6. #11 of 43 best companies in Shop

Written by the company

The Official Online Store of Cafelat in UK. We buy directly from Cafelat and carry the entire range of their products. Cafelat formed in 2008 by Paul Pratt from the UK. We supply a high-end accessories for barista and launched the awarded Cafelat Robot - Manual Espresso Maker.


Contact info

4.9

Excellent

TrustScore 5 out of 5

313 reviews

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Rated 5 out of 5 stars

A Great Robot

I picked the Cafelat Robot because I am totally blind and I wanted to have control of every aspect of making an espresso.

I am new to espresso, having preferred filter coffee, but I decided to buy an espresso lever machine to avoid menus and touch screens.

I have been using the Robot for about two weeks now to pull one shot of espresso every day with mixed results, but it has been exciting trying to find a consistent espresso.

I have enjoyed most of the espresso that I have made bar my first due to incorrect grinding.

Using the robot enables me to try a number of approaches to making an espresso and if some turn out to be over or under extracted, then it is entirely my fault. I can honestly say that having used the Cafalat Robot for a short time has been an enjoyable experience for me. I am someone who simply wishes to have a decent espresso without too much hassle and without falling into the coffee cauldron!

The Robot has given me that control and opportunity to make espresso which so far has appealed to both my partner and I.

Thanks to Paul Pratt for making this uncomplicated yet brilliantly engineered machine.

2 January 2026
Rated 5 out of 5 stars

New group head gasket

New group head gasket works perfectly on my Sage Barista Express

Original one needed replacing and this one fits great and no more loosening of the portafilter when pulling a shot

Thank you Cafelat

6 January 2026
Rated 5 out of 5 stars

Built to last

Built to last, this device is straightforward to use and produces outstanding results every time.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service.

Very responsive to emails.
Got my order out fast.
My complete order was together and well packaged.
Tracking shipment can be a little dicey after third party handoff in the US, but my package did make it on time and in perfect condition.
Id trust to buy again.

9 December 2025

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