Car leasing made simple™ Reviews 2,106

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professionalism. Many reviewers specifically mention individual staff members by name, highlighting their exceptional customer service and dedication to making the leasing process smooth and easy. Consumers appreciate the staff's proactive communication, keeping them informed at every stage, from initial inquiry to delivery. People are very satisfied with the overall service, delivery service, and user experience. The application and finance processes are described as easy, and the company is commended for delivering cars within the agreed timeframe. Reviewers also appreciate the company's commitment to finding the best deals and tailoring solutions to their specific needs. The positive feedback underscores the company's dedication to providing a seamless and pleasant car leasing experience.

Based on these reviews

Rated 5 out of 5 stars

From start to completion, the process was seamless. My 1st point of contact was Chris Barton, he made me feel at ease and took time to explain what would happen and answer the many questions I aske... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class from start to finish. After going through two leasing companies firstly and being massively mucked around we got in touch with car leasing made simple and Max Dhillon couldn't h... See more

Rated 5 out of 5 stars

Thoroughly enjoyed working with this company. Always helpful and friendly and eager to help provide a professional and friendly service. A very special thank you to Naomi for her brilliant customer se... See more

Company replied

Rated 5 out of 5 stars

I found the car at a price I could afford on a 4 year lease at carleasingmadesimple.com. I was assigned my Account Manager, Louise Mcdonnell, who worked brilliantly with me throughout the process. I w... See more

Rated 4 out of 5 stars

Overall I am very satisfied with the service. There were a few hiccups along the way with availability of cars and price rises but Zara was fantastic and was able to support me fully to achieve the ex... See more

Company replied

Rated 5 out of 5 stars

I’ve never leased a car before but on deciding to get into the e car market I decided to lease at this stage rather than buy. AFL Car Leasing Made Simple really did what their name suggests. The pro... See more

Company replied

Rated 5 out of 5 stars

Conor O'Donoghue was our sales representative and he was great. Friendly and informative, with no hard sell tactics. The application and finance process was easy and the car was delivered within 2-w... See more

Rated 5 out of 5 stars

I recently took delivery of a lease car from Car Leasing Made Simple and it has finished off what was a real pleasant experience dealing with this company. My main contact was Shaf who was thoroughly... See more

Company replied

Rated 5 out of 5 stars

Looked at lots lease companies but chose Car Leasing Made Simple because they had no up front ‘document’ or ‘arrangement fees and were about the cheapest overall. The service I got from Bhavik Modhvad... See more

Rated 5 out of 5 stars

Just wanted to say a big thank you to Louise at Car Leasing Made Simple - She was able to secure a Low BIK PHEV company car for me when other funders required more documents (I only became LTD at th... See more

Company replied

Rated 5 out of 5 stars

Amazing service by Louise McDonnell, helpful, professional and a bespoke sale tailored to my needs…. I was extremely nervous but she made me feel relaxed and confident in my choice and advised me on h... See more

Rated 5 out of 5 stars

I was looking for the best price for the new Renault 5, the dealership gave me their price but CLMS were considerably cheaper. Louise ran through all the models with me and colour options so I was ful... See more

Company replied

Rated 5 out of 5 stars

I needed a vehicle on a two-year lease with a strict monthly budget to commute to a client’s office. After finding a great deal online, I was contacted by Louise M, who provided outstanding support fr... See more

Rated 3 out of 5 stars

Less personal service than with my old contact at your company. She knew me and would engage , felt like a number now and not a valued customer. Been with you for over 15 years and the transaction wa... See more

Company replied

Rated 1 out of 5 stars

Worst leasing company that I have ever dealt with. They delivered the car 2 months later than they said they would. When they did deliver it there were electrical faults with the interior lights. When... See more

Company replied

Rated 5 out of 5 stars

From start to finish Max at car leasing made simple was a pleasure to deal with and made the process quick and simple. Regular updates were provided and reassurance along the way was all key steps to... See more

Rated 5 out of 5 stars

Have just leased a Nissan Leaf. Extremely pleased with the car and the package offered. Great support from Brandon and an extremely easy process. Don't forget it's a lease which does not impart owners... See more

Rated 5 out of 5 stars

I looked at lots of car leasing companies but chose this one due to dealing with Max Dhillon. From the start and right up to the delivery of my car Max kept me updated continually, he was very pleas... See more

Company replied

Rated 5 out of 5 stars

As someone who has never bought a lease car before, I can honestly say this company is brilliant. From speaking to Casper when ordering the vehicle all the way through to the guys in customer services... See more

Rated 5 out of 5 stars

Had a great experience with Car Leasing made simple, they guided me through the whole process explaining the steps as we went through it. Special shout out to Max Dhillon who was always available for... See more

Rated 5 out of 5 stars

Very approachable and efficient. I could easily text Max Dillon and ask about anything and he would reply....even on Saturdays. Or he would call me back immediately to explain any offers or things I d... See more

Rated 5 out of 5 stars

My car former died at the garage and I needed one quickly! Janet Desombre gave incredible customer service. She found out exactly what I needed, what my priorities were (reliable, didn't care what... See more

Rated 5 out of 5 stars

I ordered a Kia Niro EV via Car Leasing Made Simple. The person I dealt with was Louise McDonnell. The experience of getting a quote, placing an order and accepting deliver was painless and Louise k... See more

Rated 1 out of 5 stars

Unfortunately, my experience was far from straightforward. There were constant delays and broken promises – around 90% of the time I had to chase for updates, despite being assured someone would call... See more

Rated 5 out of 5 stars

This was our first car-lease. Excellent service, support and guidance provided throughout our dealings with the Sales Team, particularly by the manager Conor O'Donohue. Also good service and suppor... See more

Company replied

Rated 5 out of 5 stars

Great service from evryone involved in helping me lease my Renault Scenic. Kept me fully informed all through the process of my first time in leasing a car rather than purchasing. Would not hesitate... See more

Company replied

Rated 5 out of 5 stars

Car leasing made simple, straight forward and simple experience from order to delivery. Louise kept me informed at each stage of the process from order to the delivery + then followed up to make sure... See more

Company replied

Rated 5 out of 5 stars

I’ve just received my new Kia Niro and really happy with it and the service I received from CLMS. Louise McDonnell and Shafin Khan were really quick at sorting things out and responded to any emails I... See more

Rated 5 out of 5 stars

My current lease deal was coming to an end and was looking around for a good new deal. I already had in mind the car I wanted and reached out to CLMS after researching different companies. As soon... See more

Company replied

Rated 5 out of 5 stars

Just had my 2nd vehicle delivered and my experience with the company has always been brilliant. Louise is always super helpful with any query I have and always gets back to me as soon as she can. I ca... See more

Company replied

Rated 5 out of 5 stars

From initial enquiry to delivery the process was amazing. Louise was very helpful and communicated regularly. There was no hard sell. Car took longer than expected however this was not CLMS's fault. I... See more

Rated 5 out of 5 stars

This is the second vehicle I've chosen through the company and everyone has been extremely helpful. On this occasion there were a few issues with the electronic finance documents that failed to work... See more

Rated 5 out of 5 stars

I was helped lease my Renault Rafale by Louise McDonnell from my first enquiry into leasing. She was able to help me through the process and make things nice and easy. Only at the beginning of my 3 ye... See more

Rated 5 out of 5 stars

This is my 4th lease car with Car Leasing Made Simple. Bhav and his colleagues kept me well informed throughout the ordering and delivery process and good with the gentle reminders when I was a li... See more

Rated 5 out of 5 stars

Able to tailor my quote and search from a large stock of available cars making it easy to find the best deal for a particular spec. Always ready to search for other options and provide advice. Colleag... See more

Rated 5 out of 5 stars

A team that always go above and beyond. Chloe Edwards has been a dream to deal with and has helped us no-end with finding the ideal cars for our business fleet. Chloe personally dealt with fitting our... See more

Rated 5 out of 5 stars

We leased a car as a business and dealt with Chloe Edwards. From start to finish she is incredibly patient as i changed the spec numerous times meaning new quotes to be undertaken. The ordering proc... See more

Company replied

Rated 1 out of 5 stars

Agreed a lease through a particular supplier. Filled out all the paper work and credit check ran on the WRONG supplier Then told the car I wanted no longer available have to pay more for different... See more

Rated 5 out of 5 stars

Would highly recommend, great experience from initial quote through to delivery. Special thanks to George Adams who has been absolutely brilliant throughout the process. Shall be using again shortly f... See more

Rated 5 out of 5 stars

Great team. Shout out to Louise who was very helpful, efficient and patient with me throughout the process. I must have called her a million times with various questions but she was always ready to he... See more

Rated 5 out of 5 stars

Great service from initial quote right the way through to delivery. I was kept informed at all stages of the process via call and email, and delivery was on time and efficient. Delivery agent Andrew w... See more

Company replied

Rated 5 out of 5 stars

Great communication and very helpful. I'm 18 months into a 2-year lease on an Audi A4 Avant, and so far it's been seamless. No issues whatsoever. It was a factor order, so I had to wait 6 months... See more

Rated 5 out of 5 stars

Had my car delivered yesterday and I’m very happy with it. Spoke to Louise on numerous occasions when I had a query throughout the ordering and financial process. She kept me up to date with everythin... See more

Rated 5 out of 5 stars

Just leased a car from car leasing made simple, I was dealing with shafin a great guy and easy to deal with no sales pressure just emails with quotes and offers I requested. He happily answered all my... See more


Company details

  1. #18 of 35 best companies in Car rental service
  2. #30 of 104 best companies in Car dealer
  3. #33 of 60 best companies in Car finance and loan company
  4. #24 of 65 best companies in Vehicle Repair
  5. #14 of 34 best companies in Leasing service

Written by the company

Looking for a new lease car deal? We provide competitive car leasing deals for business and personal car leasing deals with free mainland UK delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication and a pleasure to…

Great communication and a pleasure to deal with “Car Leasing Made Simple”
I was kept informed of my enquiries progress and once the car was ordered they are still helpful.

23 December 2025
Unprompted review
Car leasing made simple™ logo

Reply from Car leasing made simple™

Hi Keith,

Thank you for your kind review. We're pleased you felt well informed throughout and supported after ordering. We appreciate your feedback.

The Car Leasing Made Simple Team

Rated 5 out of 5 stars

1st class experience

From start to completion, the process was seamless. My 1st point of contact was Chris Barton, he made me feel at ease and took time to explain what would happen and answer the many questions I asked.
I was kept informed at every stage both before and after delivery.
This is the first time I have used a car leasing company, your company was recommended to me and I will not hesitate passing my recommendations on.
Thank you to all the members of staff involved and just to let you know, I love my new car

9 January 2026
Car leasing made simple™ logo

Reply from Car leasing made simple™

Hi Margaret,

Thank you for your lovely comments. We’re delighted your first leasing experience was a positive one and that Chris looked after you so well.
Enjoy your new car.

The Car Leasing Made Simple Team

Rated 5 out of 5 stars

Thoroughly enjoyed working with this company

Thoroughly enjoyed working with this company. Always helpful and friendly and eager to help provide a professional and friendly service. A very special thank you to Naomi for her brilliant customer service. Someone who is proud of her service and an absolute pleasure. A great benefit and credit to the company. Thank you.

6 February 2026
Unprompted review
Car leasing made simple™ logo

Reply from Car leasing made simple™

Hi Grant,

Thank you for the feedback. We’re pleased you enjoyed working with us.

Naomi will be grateful for your kind words.


The Car Leasing Made Simple Team

Rated 5 out of 5 stars

Really good experience with the company

This is my first ever lease car and journey has been very smooth.

30 January 2026
Car leasing made simple™ logo

Reply from Car leasing made simple™

Hi Yusuf,

Thank you for your review. We’re glad your first leasing experience was smooth and straightforward.

The Car Leasing Made Simple Team

Rated 5 out of 5 stars

Top class service!

Great communication and simple from start to finish. Everything was explained clearly... brilliant customer service.

Would highly recommend!!!

23 January 2026
Car leasing made simple™ logo

Reply from Car leasing made simple™

Hi Allan,

Thank you for your recommendation. We’re pleased you found the process simple and clear from start to finish.

The Car Leasing Made Simple Team

Rated 5 out of 5 stars

From initial enquiry to delivery of the…

From initial enquiry to delivery of the vehicle Louise has been most helpful. I would highly recommend this company

27 January 2026
Unprompted review
Car leasing made simple™ logo

Reply from Car leasing made simple™

Hi Stephen,

Thank you for your recommendation. We’re glad Louise was helpful from enquiry through to delivery.

The Car Leasing Made Simple Team

Rated 5 out of 5 stars

Just a good all round experience


Just a good all round experience
Good staff
Good coaching
Competitively priced

16 January 2026
Car leasing made simple™ logo

Reply from Car leasing made simple™

Really glad to receive your feedback Mr Kersh. Happy you found the service supportive and competitively priced.

Rated 5 out of 5 stars

Great firm to deal with

I recently leased 2 vehicles for my business through this firm and found them to be professional and easy to deal with throughout the process. Naomi in particular was great in ensuring we got the best price and prompt delivery.

21 January 2026
Unprompted review
Car leasing made simple™ logo

Reply from Car leasing made simple™

So good to hear this Mr Shaq. Glad Naomi helped secure great pricing and quick delivery.

Rated 4 out of 5 stars

Thank you Car Leasing Made Simple ⭐

Overall I am very satisfied with the service. There were a few hiccups along the way with availability of cars and price rises but Zara was fantastic and was able to support me fully to achieve the exact car I've wanted for years within our budget (and even ended up with the *best* colour!) She was very attentive and checked in frequently along the way, always striving to ensure I was happy even when things got a little tricky. She worked very hard for this lease. Thank you again, I love the car!

15 January 2026
Car leasing made simple™ logo

Reply from Car leasing made simple™

A pleasure to read your review. Pleased you are loving the car and felt supported throughout by Zara.

Rated 5 out of 5 stars

Car leasing made simple

Car leasing made simple, straight forward and simple experience from order to delivery. Louise kept me informed at each stage of the process from order to the delivery + then followed up to make sure everything went as planned.

8 January 2026
Unprompted review
Car leasing made simple™ logo

Reply from Car leasing made simple™

Wonderful to hear about your experience Mr Leather. Pleased everything went smoothly from order to delivery.

Rated 5 out of 5 stars

Very good service

Very good service and kept up to date with progress

8 December 2025
Car leasing made simple™ logo

Reply from Car leasing made simple™

It is great to hear this Mr Paul. Glad you were kept up to date throughout.

Rated 4 out of 5 stars

the company were good but i had to wait…

the company were good but i had to wait 5 months for my car - delivery date changed weekly, if you are in a hurry think twice! unless you can get a stock vehicle.

23 December 2025
Car leasing made simple™ logo

Reply from Car leasing made simple™

Thank you for your feedback Mr. Mike. We’re really pleased to hear you were happy with our service. We’re sorry for the delay and appreciate your patience, as delivery timelines can sometimes change due to factors outside our control.

Thank you for choosing us.

Rated 5 out of 5 stars

Best price

Best price, friendly and helpful. Easy to get in touch on phone. My second lease car through these guys. Thanks

23 December 2025
Car leasing made simple™ logo

Reply from Car leasing made simple™

It is fantastic to know this David. Pleased you found our pricing competitive and the process easy.

Rated 5 out of 5 stars

Second Vehicle Delivery Using CLMS

Just had my 2nd vehicle delivered and my experience with the company has always been brilliant. Louise is always super helpful with any query I have and always gets back to me as soon as she can. I cannot fault her as she always keeps me in the loop and regularly checks in.

3 December 2025
Unprompted review
Car leasing made simple™ logo

Reply from Car leasing made simple™

Your continued support means a lot to us Pugh. Great to hear Louise has been so helpful again.

Rated 5 out of 5 stars

This was our first car lease, after 45 years of 'traditional' car ownership.' car ownership.

This was our first car-lease. Excellent service, support and guidance provided throughout our dealings with the Sales Team, particularly by the manager Conor O'Donohue. Also good service and support by the Delivery Team, keeping us in the loop right from the outset. Through no fault of the leasing company, the vehicle delivery took a bit longer than originally expected.
I would thoroughly recommend 'Car Lleasing Made Simple' both in terms of the competitive prices and quality of the service provided.

12 December 2025
Car leasing made simple™ logo

Reply from Car leasing made simple™

We are pleased to receive your feedback Ranjan. Happy the sales and delivery teams kept you informed and supported.

Rated 1 out of 5 stars

Worst leasing company that I have ever…

Worst leasing company that I have ever dealt with. They delivered the car 2 months later than they said they would. When they did deliver it there were electrical faults with the interior lights. When I called them they said they'd call back in 5 mins, but never did. Last Friday before Christmas too. I have never received such shoddy service in my life. Helpdesk people are rude, unhelpful and aggressive. Lease with someone else.

19 December 2025
Unprompted review
Car leasing made simple™ logo

Reply from Car leasing made simple™

Thank you for getting in touch. I’m sorry to hear about the issues you’ve experienced.
Just to clarify, we are a broker, so we don’t see or inspect the vehicles before delivery. If there is a problem with the interior light or any electrical component, this will be fully covered under the manufacturer’s warranty, and your local main dealership will be able to repair this for you.
Your call came in at 4:50pm on Friday, and as our offices are closed over the weekend, the message was picked up first thing on Monday morning when the team returned.
The delay in delivery was due to shipping issues, which were unfortunately outside of our control, but I completely understand how frustrating that must have been.

Rated 5 out of 5 stars

Amazing Experience!

Would recommend Shelly! Had a great experience, able to get a hold of someone no problem and nothing was a hassle. 100% recommend!

17 December 2025
Car leasing made simple™ logo

Reply from Car leasing made simple™

It is great to hear this Mcpherson. Glad Shelly made the process easy and hassle free.

Rated 5 out of 5 stars

Shafin did a fabulous and professional…

Shafin did a fabulous and professional delivery with good communication from beginning to end!

Definitely be using and recommending him.

11 December 2025
Unprompted review
Car leasing made simple™ logo

Reply from Car leasing made simple™

We really appreciate your review Neil! Wonderful to hear Shafin supported you so well from start to finish.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look