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Dobeno Reviews 4,668

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TrustScore 2 out of 5

2.0

Hobby shop
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Rated 1 out of 5 stars

I ordered something that needed to be delivered the next day. The reason I ordered from this site is because it said "voor 16:00 besteld, morgen in huis". I ordered at 13:00 and I only got my orde... See more

Rated 1 out of 5 stars

I had cheaper variants with 2-3 days delivery on another websites. I choosed your website because it was written that delivery time is 1 day. But in real it was1 week delivery. Finally it was too late... See more

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Company details

  1. Hobby shop

Information provided by various external sources

DOBENO biedt een zeer ruim assortiment met meer dan 30.000 verschillende producten in categorieën als wonen, sport, elektronica, gezondheid, boeken en nog veel meer. En dit van maar liefst 500 topmerken! Het maakt niet uit of je speelgoed of keukengerei koopt; DOBENO zorgt ervoor dat het snel, goedkoop en goed verpakt bij jou bezorgd wordt!

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2.0

Poor

TrustScore 2 out of 5

5K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Forgot about my order?

Upon placing my order I haven't heard anything about the order being dispatched for a week. So I wrote them en e-mail, to ask about the status of the order. They haven't replied. I wrote another e-mail asking about the status of the order. They still didn't reply my inquiry, but I did get an auto notification the following day that the order was sent.

The product I received was what I ordered, which is the only reason I am not giving this review one star only.

5 May 2020
Unprompted review
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Reply from Dobeno

Dear Mr Slokar,

Thank you for your email. I can see that my colleague has answered youre email one day after you have sent it to us. Did it arrive maybe in you spam box? I am happy that you have received the order.

With kind regards,

Gabriella
Dobeno

Rated 3 out of 5 stars

Long wait for item / track&trace code

I took a long time (4 weeks) for the item (a parasol) to arrive. Everything was OK with the item. But shipping took much too long. Also, I had to ask three times for a track & trace code before I finally got one.

15 April 2020
Unprompted review
Rated 5 out of 5 stars

Fast Company

My sincere apologies for this mistake, you really delivered ordered very fast, we appreciated it very much.


Greetings,
Ger Kiesewetter
Rotterdam
The Netherlands

10 January 2020
Unprompted review
Dobeno logo

Reply from Dobeno

Dear Ger,

Thank you for your rating. We really do appreciate it that you have changed it. Thank you so much! :)

Gabriella
Dobeno

Rated 1 out of 5 stars

I dont have my product

3 December 2019
Unprompted review
Dobeno logo

Reply from Dobeno

Dear sir/madam,

Thank you for your message. I can see that the adres was incorrect. The package will be returned to our warehouse. Would you like it to be sent again or to be refunded? Please inform us. With kind regards,

Gabriella

Rated 2 out of 5 stars

Slow delivery

Slow delivery. It was promised to deliver next day if ordered before 17.00, but I got my order only 3 days after! Otherwise fine, but as it's said "the spoon is needed for the meal and not later"...

Addition to Dobeno response: excuses accepted, I understand. Thank you for quick reaction.

2 July 2019
Unprompted review
Dobeno logo

Reply from Dobeno

Dear sir/madam,

Thank you for your message. I am sorry for the delay. Unfortunately it was really really busy at the post, thats why there was a delay. I am sorry for the inconvenience.

With kind regards,

Dobeno

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