Etsy Reviews 187

WORST customer service EVER!!! have waited for a package for 6 weeks. No response on mails , no information .... nothing . Moneys has been paid, so.... BYE BYE 3500 danish kroners for nothing.

This review is about the artist Merve.
I greatly appreciated her artistic and human qualities.
I'm happy to have known her throughout my purchase.
I wish her health and happiness.
Costis Karageorgis

Dear @etsy team,

I have already contacted your support multiple times over the last week, but I'm not receiving any response.

My Etsy Shop is stuck in holiday mode with the following message:

"We put your shop on pause. Your shop has been placed in temporary Holiday Mode to help you manage your current orders or give you time to verify your seller or business info. While you can’t receive new orders right now, you can still edit listings or draft new ones."

I have no orders in pending and my shop was on track for star seller last month, and have just invested into social media advertising and relisting & listing new items...

I have not received any other message from you.

I've been on Etsy for about 5 years and my shop is in excellent standing. They haven't given me any explanation why they put my shop into holiday mode, and you’re not answering any messages...

I have been contacting you for over 10 days now – daily, no response. While you mention it takes 1-2 days to respond, all you do is close the support cases and remain silent.

What kind of treatment is this?

It’s really quite disrespectful to completely ghost me when you and your community have massively benefited from my success over the last 5 years – all the fees I pay for listings, sales and promotions keep your staff employed and your website running; not to mention my overall review score being 4.8/5.0 further enhancing your site’s success and trustworthiness.

Would you please turn this mode off again as a matter of urgency?

My shop is: Maya‘s Curiosities

Thank you

Since 2017, I have run a small Etsy shop from Jordan, completing over 5,900 orders and fully complying with Etsy’s rules.
I was notified that (my Etsy shop will be forcibly closed on 5 August 2025 ), due to Etsy’s decision to remove PayPal as a payment option and the absence of Etsy Payments in Jordan - leaving me no means to receive payments.
.
I proposed multiple reasonable and lawful solutions to Etsy, including :
* Using my verified Payoneer account, which works legally and officially in Jordan.(which is permitted for sellers in other countries).
* Transferring my shop location or shop management to a US based trusted individual.
* Establishing a US based company to legally shift my store operations.
Unfortunately, Etsy rejected every solution without offering any alternative. They did not give me a path forward, nor did they demonstrate any consideration for loyal sellers who helped build their platform,
They refused to allow PayPal to continue until a proper solution could be found.
Etsy allow sellers from many countries around the world to receive payments from Payoneer, Although I have a verified Payoneer account, but they do not want to add the Payoneer service to me.
It is deeply unjust for Etsy to succeed with our efforts for years, and now abandon us without support. They are turning their back on sellers who helped build this platform, not because we did anything wrong, but simply because of where we live.
We sellers are families, workers, human beings, not numbers. And I believe this injustice should be addressed at the highest level.
.
I hope that in the future, the competent legal authority will hold them accountable and stop them from this injustice to simple sellers.

I would avoid like the plague! So many other selling sites that have contact with you, help you, want you to sell on their platform, give you a chance and don’t let the power get to their heads like this shambles of a company!

I’ve got a lifetime ban from selling but they’ve also blocked me from buying now too so various sellers have also missed out on a sale now from a buyer due to power hunger. I just hope that all potential sellers considering Etsy, see these reviews first and avoid like the plague!

So funny how it lets sellers in China and overseas sell non handmade items and counterfeit products like fake Ugg boots and jewellery production bulk made.

DO NOT BUY FROM THIS SELLER ON ETSY reynldskaren72 the worst seller I've ever came across she scammed me out of my money she will not refunded me after proof from my bank it was taking from her she denied even receiving the money then she made an excuse saying her husband had a hart atack she is such a lier as a SCAMMER customer service on this site is non existing also SAVE YOUR MONEY DO NOT PURCHASE FROM HER

full scam 20 euro just for registration after etsy suspended my account , w t f

Abusive, illegal, non-existent after-sales service, this site is the worst I've ever come across for sellers (and probably buyers too) in addition to taking completely unreal commissions!
After several successful sales without any problems, I've just had my account permanently blocked without any explanation, even though I've never had any problems. After contacting them, they just told me it was an identity problem, without giving any other explanation. I'd just made a sale for €1,400, which I can't cancel! It's a load of rubbish. As a result, the seller has paid but doesn't know how to get his money back, and I'm obviously not going to send the parcel, so I'll never see the money. They also lost their €200 of commission, they are stupid. And it's impossible to contact them anymore. A Bulsh#### website !!!!
Never go there!

I purchased 3 pairs of trousers at a cost of £26.97 on the 6/06/24,from Etsy on Facebook I waited 3 weeks for my order, they were in transit from the States. When they arrived they were too small, ( i did use their size chart) and of poor quality. I asked Esty for a refund and what was their refund policy. I was told that I had to pay for the return postage, which amounts to £25 to China ( I thought I was dealing with an English company). After many emails I have been offered £4, £6, and today £8 compensation and keep the trousers. All I ask for is a full refund. Surely I am entitled to a full refund and not have to pay the postage of £25. I have noticed that the same trousers and advert and peoples comments are now coming up on a site on Facebook called Broderickky. Is this allowed? All I can say is DO NOT use Etsy. I have been duped. The sizing chart does not match up with English sizing

Stay well away from especially if you are a seller. Etsy like to take a listing fee, then suspend your account without communication, then after around two weeks they will close your account leaving you out of pocket without communication.

Do yourself a favour find yourself a real selling platform look at the products on offer print on demand Canva designs made in China rubbish. And you can list the same stuff until Etsy randomly closes your account without explanation and advises they will not respond to your communication, just look at the Trustpilot rating.

Etsy is a fraud and malicious website. Please dont use it because they are stealing your money. and nobody will be responsible for providing you back the money. They have stolen my money as well and now just playing the blame game with me.
Stay safe.

It has been more than 2 months now I am trying to get an answer from Etsy....
I have a shop (well I am supposed to have a shop with them) and it does not appear on their platform.
I don't even have access to my shop while customers keep seeing it and writing to me to place nice orders for Christmas. I can just not reply to them...

I am struggling with Etsy unprofessional and unexisting customer service trying to find a phone number the cie just suppressed to avoid sellers like me that make THEM live.
Already wrote 2 times on emails that NEVER answered me. Tried others support service mentionned online and NOTHING!
Called fake others phone numbers I had with Pissed Consumers...

Etsy made me loose a lot of money and take their sellers as dumb!

ETSY IS A BIG SCRAP!

We order a table QHANDSDESIGN and then the delivery was postponed again and again. There’s not even a telephone number we can contact! Very awful experience!

Very very very very very bad support service
They are always ignoring sellers and customers, and that's not acceptable !

Terrible customer service! Lost 270€ because of them!
I have purchased a pair of earrings from MichaelasPearls (owner Michaela Schwartz)
for my wedding. She reassured me saying that I would 100% get them on time for my wedding. Not only I didn't get them on time but she refuses to refund me! The earrings got stuck at customs for months as she used Israeli Post (instead of UPS or similar) and she had not provided a description of the item. When the customs then sent them back to her she refused to refund me as she claimed that me (who never, ever, got to see the earrings) or the customs officials stole the earrings! She's such a scam, I lost 270€ and was insulted by her for months! Etsy customer service was completely useless and refused to refund me claiming that they are not responsible for shipping.
WORST EXPERIENCE EVER!

Merci.
J'ai agréablement eu ma commande aujourd'hui que j'ai passer sur Etsy.
On Sunday I received today Friday on this week.

Marlène S

Why does this company have multiple mentions here? Read ALL the Etsy review mentions. You’ll truly see how bad they are