floordirekt.com Reviews 19,069

My order was never delivered. At every stage of the process, from transmitting the order to the courier to the delivery itself, there were issues, delays and unexplained errors. I waited for a month and sent about eight e-mails asking about the status of my order and the delivery, and all I ever got as a response is that the order will be delivered. In the end, the order was never delivered and I am currently waiting for a reimbursement. This was by far one of the worst service experiences that I have ever had and I will not be ordering again.

There was a problem with the delivery service and I never received them. Floor direct was not helpful in resolving the matter.

I placed an order on 22nd of August. Right now, it's 13th of September and the package still hasn't arrived. I contacted the shop via email and they were responding very poorly, avoiding the topic and replying after a very long time. I repeatedly asked for a refund and for the parcel to be delivered to any pick-up point, but they ignored my requests and never answered my questions.
I even stayed at home at two days just to wait for the package, because the shop emailed me to expect it. Of course, they lied.
When I finally demanded a refund, they told me they would cancel my order “as a gesture of goodwill”. This is extremely rude and unprofessional, because delivering the product (or refunding when they fail) is their legal obligation, not some kind of favor. I was basically scammed. Don’t fall for it.

Good quality. I get something what expected.

War alles perfeckt

Recommended

If you have recently bought a house and want to create a real masterpiece in terms of interior/exterior then this is an appropriate company with a help of which you can do this.
I can't say that this is the only one on the whole market, but from the point of a variety of assortment, different products, carpets, coverings, rugs, mats and everything else, then these guys excel in my opinion.
The delivery is quick and you can choose mats, rugs and others for whatever design you have.

Good keep it up

Super Fast Delivery with a Very Good and Fair Preis. Perfect Transaction .

Last upload date 14.10.2024
Copy paste of all the emails:

Switzerland
(BESTELLUNG 2400070981)
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28 September 2024 01:50
Vielen Dank für deinen Einkauf!
Wir bereiten deine Bestellung gerade für den Versand vor. Wir benachrichtigen dich, sobald die Bestellung verschickt wurde.
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5 October 2024 15:03
Goodmorning, i would like to know when the item is schedule to be send and delivered cause I don't have any news from 28 September till now.

Could you please let me know.

Thanks
-‐-----------------‐----------‐----------------
06 October 2024 17:52
Dear Sir or Madam
I would like to sincerely apologize for the delay in delivery of your order.

Due to an unexpectedly high volume of orders, we are currently unable to meet delivery times as usual.

We are working hard to process all orders as quickly as possible and ensure that you receive your products soon. We appreciate your understanding and patience in this matter.

If you have any questions or need further information, please do not hesitate to contact us.

First Internet GmbH
Mühlemattstrasse 54
CH-5000 Aarau
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9 October 2024 11:31
Goodmorning,I request that you pay me back the amount that I have be charged cause you are not able to give me even a delivery date.
I don't need then any more.
Don't even send them.

Sincerely,

Melakis
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9 October 2024 11:59
Dear Sir or Madam

Thank you for your message.

After consultation with our specialist department, we regret that we are unable to offer you a cancellation.

According to our AGB

In principle, there is no right of return. The Swiss Code of Obligations applies.

We are sorry that we cannot meet your expectations in this case. We appreciate your understanding and would like to thank you once again for your business relationship.

First Internet GmbH
Mühlemattstrasse 54
CH-5000 Aarau

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9 October 2024 18:35
Good evening again,

Your last email answer really amazed me and make me think a lot about it.

In the beginning i was kind of UPSET by the carelessness of your answer from the moment that i order something from @floordirekt on 28 September 2024 and till 09 October  2024 you are not even able to tell me when supposed to be send and then deliver the item that i order.Not only this but when i ask you  to be refunded you just tell me that it is not possible.

Again one more time without a confirmation of the delivery timeliness.
Unable till now to give me a date.

On a second moment i figure out that in the reality I FEEL SORRY for @floordirekt as a business cause you shines your self a negative light on the firm by the way you behave in such unprofessional way without take responsibilities about YOUR logistic issues.

I really wonder what kind of management and customer service do you have or you don't even!

This kind of stories need to be shared on Facebook and on Instagram just for the purposes to open the eyes on future costumers before they end up with a displeasure story like mine.

Ps. You can keep the refunded and the merchandise that I purchase from you. Thanks god you are not the only one that you sell this product so i have managed to find a solution from the moment the delivery with you is uncertain.

Sincerely, 

Melakis
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10 October 18:59
Sehr geehrte Damen und Herren

Ich möchte mich aufrichtig für den Lieferverzug Ihrer Bestellung entschuldigen.

Sobald Ihre Bestellung versandt wurde, können Sie den Status mithilfe der beigefügten Sendungsnummer verfolgen.

First Internet GmbH
Mühlemattstrasse 54
CH-5000 Aarau
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10 October 2024 20:19
Good evening,
Probably i have not make my self clear.
I don't want it.
I have already bought it for second time.
You can keep it.

Don't need to be serverd by you. You have done enough.

Thanks
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11 October 2024 09:54
Dear Sir or Madam
Thank you for your message.
After consultation with our specialist department, we regret that we are unable to offer you an exchange.

According to our AGB

In principle, there is no right of return. The Swiss Code of Obligations applies.

First Internet GmbH
Mühlemattstrasse 54
CH-5000 Aarau
------------‐----------------------------------
11 October 2024 10:21
Dear Sir or Madam,
You don't have to regret for me.
Regret for the comments that I have published on Trustpilot,Instagram and soon Facebook.
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We have not received our goods. There is absolutely no way of getting hold of the company, telephonically, email or via website.

Super schick

TOP!!!!!!!!!

Good selection of products, good quality.

Alles gut toll, danke

Alles war ok!

Good delivery. Good product. Can't expect more.

Super Support

I am really thankful for the services of this company. They take care of the customer very well. I will definitely buy again:)