Hackstons Reviews 388

Hackstons a company you can trust I’ve had my casks for 4 years now and the video I just viewed has prompted me to keep for longer than the 5 I was expecting
Looking forward to either going to the store or better still when they come up to Scotland thanks

From start to finish of purchasing a cask, despite my awkward hours, and constant issues with my phone, Hackstons diligently pursued all factors and got my deal done, and in a very pleasant manner.

Hackstons - Great

Very professional and straightforward process.

Comprehensive query and confirmation as well as description of the service. Very well and trusty.

Every detail explained and in a language I could understand.

I had been dealing with Ricki and the team at Hackstons for some time. They were very communicative about the casks they had available but often the time or price wasn’t right. Ricki persisted and kept communications open and he eventually found a cask that fit my portfolio perfectly.

I also attended whisky tasting at their beautiful Knightsbridge store, hosted by the knowledgeable and friendly Sam and, of course, Ricki.

Top marks all around. I highly recommend this team - in fact I referred friends to them even prior to becoming a customer myself.

Friendly, helpful staff made the process of buying casks of whiskey go smoothly.

Good support

Efficient, easy and all the information needed was readily available.

Purchasing process was good, professional personnel, not too pushy contact person

All of my questions were answered and my issue was resolved quickly and painlessly.

Professional and personal assistance and guiding, whiskey tasting and personal recommendations. The staff, Leonardo in particular, was very friendly and helpful. Fantastic experience! Recommend all whiskey enjoyers to pay a visit.

Samuel Richards had been very good, knowledgeable and supportive.Samuel

Straight forward and no hard sell , very good

The transaction went very smoothly with no hiccups. The purchase was proposed with clear thoughtfulness to existing stock and time schedule.

I recently had the pleasure of engaging with Hackstons and was thoroughly impressed with every aspect of their service. Sam provides outstanding personalized attention throughout the entire process, demonstrating deep knowledge, professionalism and empathy. Hackstons’ elegant retail location in Knightsbridge perfectly reflects their commitment to luxury and excellence. During the buying process, I received comprehensive information about their offerings, including detailed insights on whisky market dynamics and investment potential. Hackstons’ genuine commitment to client care and long-term relationship building sets them apart.

Transaction was seamless.Good follow up

My colleagues and I visited the Hackstons store in Knightsbridge on the 7th of November. From the moment we walked in, Samuel and Vida greeted us with warm smiles and expertly guided us through the store's impressive whisky selection, making the entire experience seamless and enjoyable start to finish.

To give you an idea of the layout, the store is thoughtfully divided into three distinct zones:

The Walk-In Area: This section showcases an extensive selection of whiskies and spirits, which was perfect for our initial exploration, with options suited to a variety of occasions.

The Premium Range Section: As you move further into the store, the selection becomes increasingly refined. Reflecting on our experience, it’s hard to imagine you wouldn’t find exactly what you’re looking for here, whether you’re a collector, a passionate whisky connoisseur, or a more casual enthusiast.

The Whisky Tasting Library: Our visit culminated in this exclusive space, where invited clients can delve into the whisky distillation process firsthand. Samuel and Vida did a fantastic job at walking us through the aroma profiles and histories of the whiskies we tasted, making the session an unforgettable learning experience.

The store’s design is truly remarkable, incorporating elements that pay homage to the origins of many fine whiskies. Each bottle is beautifully presented, with uplighting casting a warm, mesmerizing amber glow that highlights the selection.

The ambiance strikes a perfect balance between elegance and approachability, creating an atmosphere that feels both sophisticated and welcoming. It’s something that really must be experienced in person, as words simply don’t do it justice.

Samuel and Vida made the experience exceptional. They took the time to understand our preferences and past experiences, offering recommendations that perfectly matched our tastes and curiosities. Their combined expertise was remarkable; they weren’t just describing bottles and flavors, but sharing the craftsmanship and stories behind them, making every recommendation feel meaningful.

Personally, the bourbon tasting was the highlight for me. Every sample was outstanding, making it nearly impossible to pick a favorite. Even as we headed off to lunch afterward, we couldn’t stop talking about the experience. I can’t recommend it highly enough.

Whether you’re a seasoned whisky enthusiast or just starting your journey, the Hackstons store in Knightsbridge is the perfect place to explore and learn. Their top-tier expertise and personal touch make for a brilliant, unique experience. As for us, we’ll definitely be back!

If you’re in London and appreciate fine whisky, Hackstons in Knightsbridge is a must-visit. It strikes the perfect balance between the exceptional quality of their offerings and the warm, human touch of their service.

Cheers to the team and looking forward to seeing you again!

I initially met Yinka my account manager at their H/O and I was impressed by their set up. However, I visited their retail store in Knightsbridge and was completely blown away. Seeing the rare bottles and the eye popping price tags really helped me to understand the potential of this asset. It was a real treat having a personal tasting and I felt really looked after by all the staff in the store. I am very happy with my decision to diversify into whisky.