Tomoka Fine & Rare Reviews 167

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their knowledge, patience, and supportive approach. Consumers highlight the welcoming and reassuring service they received, especially appreciating the clarity and transparency throughout their journey. People felt supported at every step, with special mentions for staff members who went the extra mile to provide exceptional assistance. The excellent user experience is a recurring theme, with reviewers noting the smooth and easy processes. Customers value the guidance and wealth of knowledge provided, emphasizing the absence of pushy sales tactics. The quality of the product is also highly regarded, contributing to an enjoyable and confidence-building experience for many.

Based on these reviews

Rated 5 out of 5 stars

As a new investor to Fine and Rare Whisky, I felt reassured, even if I am not the easiest of clients, Henry had patience and has great energy vibes. He is there and can answer many questions as well... See more

Rated 5 out of 5 stars

Investing with Tomoka Fine & Rare for the first time has been a great experience. We were new to this world, and from day one the service has been welcoming, clear, and reassuring. We felt supporte... See more

Rated 5 out of 5 stars

Amazing experience no hidden agendas or pushy sales tactics it’s a breeze as smooth as the whisky they sell. I dealt with Henry Great guy honest straight talking what you want when spending money on c... See more

Rated 5 out of 5 stars

I’ve been dealing with Tomoka Fine and Rare for just over a year now, and it’s been a really enjoyable journey. I first met the team at their flagship store in the Royal Exchange, and from the outset... See more

Rated 4 out of 5 stars

Good evening ! this was a new opportunity to invest , I never did any investment in the past, always had everything very clarify since the first day . Edward from tomoka was extremely helpful , v... See more

Rated 5 out of 5 stars

Fantastic service from the Tomoka team. They assisted me with setting up my own account at a HMRC bonded warehouse and have provided me with the Deliver Order in my name. Have organised a trip up to S... See more

Rated 5 out of 5 stars

I have been researching the whisky cask market for the past few months and have spoken to a number of people. Matthew Nixon at Tomoka was brilliant in my opinion! Very knowledgeable and talked me calm... See more

Rated 5 out of 5 stars

I’m new to whiskey cask ownership and Matthew and and Henry went into great detail of all the information for me! Tomoka fine and rare are the most professional and friendly company I’ve ever delt wit... See more

Rated 5 out of 5 stars

Coming on board with Tomoka Fine & Rare for the first time has been a genuinely great experience. I’m new to this world, and from day one the service has been welcoming, clear, and reassuring. I’ve... See more

Rated 5 out of 5 stars

Great working with Thomas at Tomoka Fine & Rare, he helped me with selecting a diverse portfolio of whiskey. My original plan was to keep all my portfolio for up to 10 years but due to some financial... See more

Rated 5 out of 5 stars

I am representing a group of friends in Norway wanting to get into the world of cask ownership. Being new to this and naturally concerned with the stories of scams, I did quote a bit of research befo... See more

Rated 5 out of 5 stars

Have been with Tomoka for over 3 years now and recently sold my first cask at a reasonable profit. Found them to be nothing but professional, courteous and transparent from the get go. Couldn’t recomm... See more

Rated 5 out of 5 stars

I’ve been a customer at Tomoka for a few years, and my portfolio has recently been taken over by Henry Love. He’s been fantastic — very knowledgeable, patient, and always willing to take the time to e... See more

Rated 5 out of 5 stars

Great communication and customer service. No questions were too much trouble for them to answer. Robert is a very friendly chap, and we got on well. He gave me great confidence to do business with hi... See more

Rated 5 out of 5 stars

This was our first excursion in to Whisky investment and I have to say that Tomoka have been excellent too deal with. In particular I will mention Lewis who was our primary point of contact…….very in... See more

Rated 4 out of 5 stars

Tomoka staff have been both knowledgeable and helpful while helping me to select a product. They are courteous and professional in their approach and they follow up in a timely manner on customer que... See more

Rated 3 out of 5 stars

Tomoko Fine and Rare whiskey casks are a good investment as long as you are aware that you need to retain your cask for at least five years despite what some big the sales reps tell you. Mine was so... See more

Company replied

Rated 5 out of 5 stars

I was toying with an idea of investing in whisky casks. Edward@tfandr was recommended as a name to contact by a friend. I like drinking whisky and a know something about it but have no clue about inve... See more

Rated 5 out of 5 stars

Was completely new to this space and the company has been really good so far, very knowledgeable and helpful. A shout out to Anthony who's been keeping me posted about any new opportunities whilst als... See more

Rated 5 out of 5 stars

Tomoka recently facilitated my exit from the market delivering a total return of 86.88% over 4 years averaging 21.72% The team were great and always in touch to reassure everything was doing fine an... See more

Rated 5 out of 5 stars

As a new client investing in my first whisky cask, I could not be happier with my experience at Tomoka. Robert Ballard was knowledgeable, approachable, and genuinely supportive throughout the enti... See more

Rated 5 out of 5 stars

Very knowledgeable company. All staff I have dealt with have certainly kept me fully informed and answered all questions more than satisfactorily. It's an absolute pleasure dealing with them, and I l... See more

Rated 5 out of 5 stars

I would say that my initial purchase was sort of a gamble.. i did a fair bit of research into the company.. invested only what i can afford to lose. But when i was thinking of getting a 2nd cask... See more

Rated 5 out of 5 stars

I have been looking for an alternative investment for some time and since I have a liking for whisky I decided to give it a go. Looking for options I decided to make a personal visit to Tomoka durin... See more

Rated 5 out of 5 stars

Very satisfied with the service received. As a complete novice Edward walked me through the process with no pressure. Looking forward to doing more business with them in due course.

Rated 5 out of 5 stars

Having considered whisky as an investment for a while, I initially struggled with the decision in whom to entrust my investment and who to ask for help. It only took a couple of phone calls and e-mail... See more

Rated 5 out of 5 stars

We have had a seamless introduction and Barrel purchase with Tomoka. Robert has been a massive help in facilitating this and has answered all questions we have raised with him

Rated 5 out of 5 stars

I find myself posting this on the back of the recent BBC Documentary! Whilst I fully appreciate the pain, suffering and irreversible life long damage those low life scammers (keeping it pol... See more

Rated 5 out of 5 stars

Great experience with really good guys who know their business inside out. After discussions they put the right deal for me on the table. Thank you Antony.

Rated 5 out of 5 stars

​I cannot recommend Tomoka highly enough and the support of Antony Joseph. Their expertise and dedication have been truly invaluable. ​The information they provided was robust, clear, and perfectly t... See more

Rated 5 out of 5 stars

Edward was phenomenally helpful and patient in answering all my questions about the company, the process, the costs and the ethos of investment in whisky casks. This is a new portfolio for me an... See more

Rated 5 out of 5 stars

friendly nice manner transparencie and clearly knowable in there market of whisky investment. Would certainly recommend and knowingly I'm in good hands with this reputable company.

Rated 5 out of 5 stars

Thomas White at Tomoka has been utterly professional and helpful during the time I have known him in my dealings involving whisky purchase. Honest and with excellent knowledge of the whisky industry.... See more

Rated 5 out of 5 stars

Starting my journey with Tomoka Fine & Rare has been an extremely positive first step into a space that was completely new to me. From the outset, the level of service stood out — professional, tran... See more

Rated 5 out of 5 stars

Embryonic days in whisky purchasing (rather than drinking...), but Reece and team at Tomoka have been super-efficient and clear so far.

Rated 5 out of 5 stars

From start to finish Matthew made my whole investing process clear and straightforward.. there was no ‘hard sell’, no pressure, just support and guidance throughout…looking forward to investing furthe... See more

Rated 5 out of 5 stars

Process was very smooth and easy Matt who assisted me was very professional and was able to answer all and any questions I had about the business and how it operates

Rated 5 out of 5 stars

I have now bought my first cask of Whiskey. I have not done this before and have no experience with how this will go in the future. But the process so far was good and professional. I did get very g... See more

Rated 5 out of 5 stars

I was first attracted to Tomoka by a particular case, and I must say the experience has been excellent. Mel guided me through the entire process, answering all my questions with great attention and pr... See more

Rated 5 out of 5 stars

First time investing in whisky and was a simple process. Mathew explained each step and was very clear about each one. Hopefully won’t be the last.

Rated 5 out of 5 stars

Edward made me feel extremely relaxed in his approach,, very clear speech which made me understand the process great job

Rated 5 out of 5 stars

I deal with Matt, who I like very much, in fact consider him a friend. I've always found Matt to be knowledgable and not at all pushy. He is authentic and genuine. A real asset to the company.


Company details

  1. #36 of 83 best companies in Investment service
  2. #58 of 86 best companies in Alcohol Store

Written by the company

Our goal is to make whisky investing accessible to all. Our expert team, have been curating an enviable whisky collection for our clients, including some of the world’s finest and rarest casks and bottles, revolutionising the way collectors interact with this unique market. Tomoka Fine and Rare provide a personalised advisory service for both newcomers and experienced whisky collectors. Clients can choose to rely on our expertise to guide them all the way or, alternatively, take a more active role in their whisky portfolio. Tomoka clients also have access to exclusive tasting events and distillery tours throughout the year.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As a new investor to Fine and Rare…

As a new investor to Fine and Rare Whisky, I felt reassured, even if I am not the easiest of clients, Henry had patience and has great energy vibes. He is there and can answer many questions as well as showing passion and integrity. He makes you feel reassured and is trustworthy. It is early months but I feel reassured things are in good hands.
Looking forwards to visiting the shop too, in the near future. This is an excellent thing, as you get to really get into things.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Investing with Tomoka Fine & Rare for…

Investing with Tomoka Fine & Rare for the first time has been a great experience. We were new to this world, and from day one the service has been welcoming, clear, and reassuring. We felt supported at every step and have been enjoying our journey so far.

A special mention to Thomas, who have been absolutely phenomenal throughout and is always willing to go an extra mile. We have recommend Tomoka to friends and family who have also attested the same experience.
Highly Highly Recommended.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

I started my journey last year with…

I started my journey last year with Tomoka and so far it has been excellent. Edward is in constant contact keeping me updated. I recently visited the warehouse where my cask is stored. I was a very interesting experience to see how the operation works.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Starting my journey with Tomoka Fine &…

Starting my journey with Tomoka Fine & Rare has been an extremely positive first step into a space that was completely new to me. From the outset, the level of service stood out — professional, transparent, and genuinely supportive. It’s been refreshing to work with a team that takes the time to make you feel comfortable and informed, and I’m excited to see where this journey leads.

Edward and Dan deserve particular recognition for the outstanding way they’ve handled everything. Their expertise, responsiveness, and commitment to client care have been exceptional, and they’ve made what could have been an intimidating process feel straightforward and enjoyable.

23 January 2026
Rated 5 out of 5 stars

A Pleasure To Deal With!

Coming on board with Tomoka Fine & Rare for the first time has been a genuinely great experience. I’m new to this world, and from day one the service has been welcoming, clear, and reassuring. I’ve felt supported at every step and I’m really looking forward to the journey ahead.

A special mention to Edward and Thomas, who have been absolutely phenomenal throughout knowledgeable, patient, and always willing to go the extra mile. They’ve made the whole experience both enjoyable and confidence-building. Highly recommend.

23 January 2026
Rated 5 out of 5 stars

I’ve been dealing with Tomoka Fine and…

I’ve been dealing with Tomoka Fine and Rare for just over a year now, and it’s been a really enjoyable journey. I first met the team at their flagship store in the Royal Exchange, and from the outset I was impressed by how knowledgeable, welcoming, and professional they were. The level of service has been consistently excellent, and it’s clear they genuinely care about their clients and what they do.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Caution

Warning – proceed with caution
In my personal experience, I would advise extreme caution when dealing with this company.
I have raised questions and concerns publicly regarding my investment and the documentation provided, however my comments were removed and I was blocked from further interaction on their social media channels.
I have also experienced significant difficulties obtaining clear answers, transparency regarding ownership of stock, and timely resolution of outstanding matters.
Based on my experience, I strongly recommend that potential clients carry out thorough independent due diligence, carefully review all documentation, and fully understand the risks involved before engaging in any business with this company.
This review reflects my personal experience and opinion.

6 January 2026
Unprompted review
Tomoka Fine & Rare logo

Reply from Tomoka Fine & Rare

We would like to clarify that you have never been a client of Tomoka Fine & Rare, and this review appears to be about a different company. We take transparency, client communication, and accurate representation very seriously, and we ask that reviews reflect genuine experiences with our business.

Rated 5 out of 5 stars

Fantastic service from the Tomoka team

Fantastic service from the Tomoka team. They assisted me with setting up my own account at a HMRC bonded warehouse and have provided me with the Deliver Order in my name. Have organised a trip up to Scotland to view my cask too. Couldn’t be happier with the service.

22 January 2026
Rated 1 out of 5 stars

This is a scam.

This is a scam.

Like others have written already, they are the same people behind Oeno Future and Oeno Group, which were also a scam.

Anyone can verify the information by looking at the Companies House website and searching for "oenofuture" and "tomoka casks limited" and "tomoka fine and rare limited".
A Google search for "oenogroup" or "oenofuture" will show the former being a scam, always based on fine wine (fake) purchases.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Historical issues with CEO means I won't invest.

Having done due diligence prior to engaging to make a potential investment I was a little concerned to discover the CEO has ties and associations with many other now defunct investment companies. It appears from Companies House, the current Tomoka CEO is heavily involved with another CEO both of whom have a trail of failed investment enterprises goingbankruptand owing investors. The last is OENO house also housed in The Royal Exchange that is now in administration taking investors assets and money with it

21 January 2026
Unprompted review
Rated 5 out of 5 stars

A Fantastic First Whisky Cask Experience

As a new client investing in my first whisky cask, I could not be happier with my experience at Tomoka. Robert Ballard was knowledgeable, approachable, and genuinely supportive throughout the entire process.

There was absolutely no pressure or hard sell — just clear guidance and honest advice. I am delighted with my first purchase and already looking forward to building my portfolio with them.

I would highly recommend Tomoka to anyone considering whisky cask investment.

6 January 2026
Rated 5 out of 5 stars

I’m new to whiskey cask ownership.

I’m new to whiskey cask ownership and Matthew and and Henry went into great detail of all the information for me! Tomoka fine and rare are the most professional and friendly company I’ve ever delt with. No push on any sales just guidance with a wealth of knowledge.

13 January 2026
Unprompted review
Rated 3 out of 5 stars

Long Term Investment is Ideal

Tomoko Fine and Rare whiskey casks are a good investment as long as you are aware that you need to retain your cask for at least five years despite what some big the sales reps tell you.
Mine was sold after 2.5 years so the profit was less than I had hope for. Still they are a good solid company to invest with.

1 January 2026
Unprompted review
Tomoka Fine & Rare logo

Reply from Tomoka Fine & Rare

Hi Joann,

Thank you for taking the time to share your experience. We appreciate your positive comments about Tomoka Fine and Rare and are pleased that you found us to be a solid company to invest with.

You are absolutely right that whisky casks are generally best suited to a longer-term investment horizon, and we are careful to explain that holding for several years can significantly impact potential returns. While some clients choose to sell earlier for personal or financial reasons, this can of course affect overall profitability.

We take feedback regarding sales discussions seriously and continually review our processes to ensure expectations are clear and realistic from the outset. Thank you again for your balanced review and for investing with us.

Best regards,

Tomoka Fine & Rare

Rated 5 out of 5 stars

Amazing experience no hidden agendas

Amazing experience no hidden agendas or pushy sales tactics it’s a breeze as smooth as the whisky they sell. I dealt with Henry Great guy honest straight talking what you want when spending money on casks built great relationship I’d consider him a friend now real great company can’t wait to continue dealing with them

8 January 2026
Rated 5 out of 5 stars

First cask success

I am representing a group of friends in Norway wanting to get into the world of cask ownership. Being new to this and naturally concerned with the stories of scams, I did quote a bit of research before choosing to partner with Tomoka. With the excellent help and guidance from Matthew Saunders and Henry Love, we recently purchased a cask of Glen Garioch. We were trying to get a sample bottle over to our local Christmas party, but the cask was still in transport. Matthew and Henry went the extra mile and had a bottle of Glen Garioch delivered at my door in Norway, to my friends' great surprise. We spent the better part of the evening smoking cigars, tasting great whiskey and planning our first trip to the V&C warehouse in Edinburgh.

17 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look