Jack & Abel Reviews 60

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Such a lovely selection of items! Placed an order and the items arrived super quick, great customer service (spoke to a lady called Nikki and she helped with all my query’s even going above and beyond... See more

Rated 5 out of 5 stars

Lovely products, great customer service, friendly and efficient. Didn't have all the glasses I'd ordered in stock, so gave me 2 complimentary alternative glasses. Would shop here again and certainly... See more

Rated 4 out of 5 stars

Had to return items (at my own expense) as they were far from what was pictured online. I spoke to a really friendly and helpful member of staff but after ordering something that wasn't as shown I do... See more

Company replied

Rated 5 out of 5 stars

Purchased ceramics from the wonderful Laetita Rouget and the whole process was very smooth. Lovely website, great communication, arrived in good time and was well packaged. Thrilled with the piece and... See more

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Company details

  1. #102 of 236 best companies in Homewares Shop
  2. #33 of 95 best companies in Kitchenware Shop
  3. #78 of 212 best companies in Decoration and Interior Design Store
  4. #61 of 129 best companies in Interior designer
  5. #61 of 167 best companies in Pet Care Store

Written by the company

At Jack & Abel, we believe that everyday moments should be beautiful. Founded by interior designer Jack Davidson and named in honour of his beloved first dog, Jack & Abel curates artisan-made pieces that balance elegance with functionality; quality with integrity. From elegant homeware to practical essentials, our collections – each chosen with Jack’s discerning eye – celebrate craftsmanship and thoughtful design. Whether you’re seeking the perfect addition to your kitchen table or a gift to be treasured, Jack & Abel’s thoughtful and lovely pieces bring both beauty and purpose into your home and garden. At the heart of our brand is a deep respect for both people and planet. We champion ethical practises, working with talented independent makers who share our dedication to sustainability and quality. By sharing the stories behind their craftsmanship, we nurture a connection between you and the hands that bring these pieces to life. Welcome to Jack & Abel, where we warmly invite you to Live in Style.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

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Rated 5 out of 5 stars

This team delivers exceptional

This team delivers exceptional, customized services that exceed expectations. My experience deserves more than five stars. The gift was gorgeous, and the recipients called its presentation 'breathtaking,' all achieved in an environmentally responsible way. The staff personally contacted me to suggest a smart modification to my gift bag order, demonstrating their dedication to customer contentment. I'm grateful to Jack and Abel for their outstanding service, which has piqued the interest of many for future projects.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

Such a lovely selection of items! Placed an order and the items arrived super quick, great customer service (spoke to a lady called Nikki and she helped with all my query’s even going above and beyond). Will be a regular customer :)

25 January 2026
Unprompted review
Rated 5 out of 5 stars

These folks provide a top-notch

These folks provide a top-notch, tailor-made service. I would rate my experience beyond five stars. The gift itself was stunning, and the recipients described its presentation as 'breathtaking,' all while maintaining eco-friendly practices. The team reached out to me directly to discuss a sensible adjustment they made to my gift bag order, driven by intelligence and a commitment to customer satisfaction. Many thanks to Jack and Abel; your exceptional service has caught the attention of several people for future endeavors.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

THANKYOU SO MUCH!!!

Loved the products…it came so quickly and really well wrapped… I am so happy with my purchase…thankyou JACKANDABEL 🙏🙏
I will definatly be buying more!!!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional

Exceptional, high quality and personalised service. Definitely a 5 star plus experience with these guys. Not only was the gift beautiful but the presentation was 'spectacular' in the words of the recipients, whilst still being ecologically responsible. The company contacted me personally because they had made a change to my order of a gift bag based on pure common sense, intelligence,and a desire to satisfy. Thank you Jack and Abel, your attentions were noted by several people for the future.

22 September 2025
Rated 5 out of 5 stars

I would certainly recommend them.

I ordered a Peugeot champagne bottle stopper and a Kinto travel cup, both of which were fantastic quality, arrived in good time and were packaged beautifully. I would certainly recommend them.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Recently purchased plate

Recently purchased a plate from laetitia rouget, product was fantastic and looks great for my Christmas lunch. Will be back for more lovely items.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Impressive

Great HQ product just as described and difficult to find in the UK at also a great price, and to top it all with well packaged speedy delivery

12 August 2025
Rated 5 out of 5 stars

Brilliant Website

Purchased ceramics from the wonderful Laetita Rouget and the whole process was very smooth. Lovely website, great communication, arrived in good time and was well packaged. Thrilled with the piece and would definitely recommend J&A.

22 July 2025
Unprompted review
Rated 4 out of 5 stars

Had to return items (at my own expense)…

Had to return items (at my own expense) as they were far from what was pictured online. I spoke to a really friendly and helpful member of staff but after ordering something that wasn't as shown I doubt I would order again.

8 July 2025
Jack & Abel logo

Reply from Jack & Abel

Deborah i'm so sorry to hear that you were not happy with your purchase. We strive to display an honest description of the items we sell with realistic photos (19 in this case) of the item in situ. As the bag is made of natural Linen, then dyed and stonewashed in a traditional manner, each one will have a slightly different appearance. It is sometimes hard to see the honest colour in photographs, so totally understand your reason for returning. Due to the item not actually being faulty, we couldn’t cover return postage on this occasion.

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