Always deliver within a few days. Easy to order and free delivery over £40. Usually buy the Breakfast Crunch which my dog loves without upsetting her stomach. Also bought the Bum & Belly supplement w... See more
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Company details
- #191 of 273 best companies in Pet shop
- #67 of 92 best companies in Animal feed shop
- #101 of 166 best companies in Pet Care Store
About Lily's Kitchen
Written by the company
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Contact info
Goodge Street, W1T 2QA, London, United Kingdom
- 020 7433 1863
- [email protected]
- lilyskitchen.co.uk
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I don't get the bad reviews on here
I don't get the bad reviews on here. This is great food for dogs. My previous two dogs were fed on it their entire lives and they lived happy, healthy lives for 15 years. I put my new pooch on a posh 'hand-made' dog food and ended up going back to Lily's as I know it will give her everything she needs (and more). The food looks and smells great and I've even eaten some of the kibble (nice, but don't try this at home kids). It's tinned or dried so there is no risk of food spoiling and/or contamination. I feel confident giving this food to my dog and that's very important to me. Thank you Lily's kitchen, from a many years customer.
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I'm very confused
I'm very confused. I buy the smooth pate for my cats. The organic ones aswell. I've just recently ordered from Amazon as I was low and needed next day delivery. The store name was "Lilly's kitchen" Amazon's choice. The packaging and food was very different. The writing on the back was different. Can you please be transparent and let me know are the items you sell on your Amazon shop from Eu countries and the items you sell from your website and Pets at Home from the UK?

Reply from Lily's Kitchen
Good quality
Always deliver within a few days. Easy to order and free delivery over £40. Usually buy the Breakfast Crunch which my dog loves without upsetting her stomach. Also bought the Bum & Belly supplement which seems to work really well.
they packed adult dog food within a multi pack puppy food & failed to respond to my complaint !
I purchased a box of 6 cans of puppy food from pets at home to trial my new puppy on lilys kitchen …only to find that 3 of the cans were actually ADULT dog food and were not the correct cans I purchased/on the label! I was given fishy fish pie instead of the turkey puppy recipe and didn’t realise until my puppy started pulling her face and didn’t seem to enjoy it …. I emailed customer service team with all relevant information, including batch numbers and order information and I’ve been ignored for nearly 2 weeks now , I’ve not had any form of acknowledgment from them whatsoever.
Incredibly concerning to package adult dog food within puppy food and not take any accountability when issue was raised - not great customer service

Reply from Lily's Kitchen
I recommend
Lilys have gone above and beyond to…
Lilys have gone above and beyond to help me with 2 lost deliveries. I initially emailed them when the first deliver was lost and they re sent the order at no extra cost to me. This delivery also went astray, I phoned customer services the lady was so helpful and understanding although it appeared the problem was down to Apple Pay adding a rogue address to my account lily re sent the order again at no additional cost. I would 100% recommend lilys they have been amazing.
All good,no issues
Not the product it used to be
Not the product it used to be. Be sure to read the labels well if your dog has any allergies.
Chicken in the fish and chips!!

Reply from Lily's Kitchen
As always great service
As always great service. Dog food received quickly and my dog loves it. Always a good discount too.
I will NEVER order from this company!!! NEVER!!!!!
I will NEVER order from this company again!!!
I’ve been using this company for at least 3–4 years, but this experience was the final straw.
The customer service is terrible, and the delivery is even worse. My first order was sent back to their warehouse without any notice to me. I waited an entire week with no information until I called them myself.
I decided to give them another chance for the replacement. Another week passed—still nothing was delivered. SO I wait for a month for the delivery!
When I contacted customer service again, all they did was make excuses. I told them I was completely fed up and requested a refund and cancellation of my subscription. They clearly don’t care about losing customers because they believe they have plenty of others. But I will tell everyone I know not to use this company.

Reply from Lily's Kitchen
My cat no longer eats this since the change of recipe
Ordered the shredded fillets in broth wet food for my cat. She used to devour it (before the recipe change) but now doesn't. Since they changed the recipe it's been awful. The chicken looks dry, tough and somewhat looks yellowish. I've given her many weeks to try it but no luck. I won't be purchasing lily's kitchen anymore.

Reply from Lily's Kitchen
Definitely the best dog treats around
Definitely the best dog treats around! My dog love all the range!
Good quality dog food
Good quality dog food. Our dog likes it and is doing well. Prompt delivery
Lily’s dog food
Really nice food my dogs love it and very nourishing so actually feed less so saves money.
If you dont eat it quick the bags fill…
If you dont eat it quick the bags fill with air and explode.

Reply from Lily's Kitchen
Excellent products and service
Excellent products and service.
Whilst more expensive than most brands, there is good justification for this. I believe dogs should be fed just as well as us humans. Dogs will undoubtedly suffer if fed low quality food.
The products, quality and variety is brilliant and I will continue to be a loyal customer so long as these high standards are upheld.
Good website and efficient service
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