Parfimo Reviews 181

The package was never delivered in my postbox. They said they will do some kind of research and refund but this did not happen after filling the complaint form. NEVER AGAIN and do not trust ordering from them.

A fake company, fake products and no way to reach this of idiot-company, be really carefull, they stolen money

The products I have ordered were clearly used!!! The lipsticks were half empty.

I was sent a fake perfume. It smells nothing like the original

I bought a large expensive bottle of Kérastase shampoo from them via Galaxus. And thank goodness I did. When I got the shampoo, it was clearly fake. Not sealed with a very perfumed smell (not the normal one). The shampoo was thin and left my hair like straw. Galaxus was great accepting the return but if I bought it directly from Parfimo, I might not have been so lucky. Parfimo is not a recommended store!

You will not receive your product, you will not receive any response no matter how many emails you send.

I had to go through my bank to get my money back.

I ordered and didn’t receive my product and they are not giving my money back. They are saying to wait. Where should I complain? Can I sue them? there customer service don’t speak English and they are not friendly.

The product is fake! I own 5 Montale fragrances purchased directly from the Montale boutique so I am well aware what a genuine Montale product looks like. I ordered Mukhallat from parfimo and while the company has gone a long way to imitate the genuine product there are very obvious signs and I have multiple pictures to prove it. The outer packaging seems ok until you realise that the fragrance name is simply printed on a sticker that is stuck on the box. On the base are two paper stickers with a barcode. On the perfume itself the name is again simply a sticker! When you peel these stickers off, the bottle is unmarked. And on the back of the perfume is another paper sticker with a QR code that isn’t even valid. I can assure that NONE of my 5 other Montale perfumes are covered in cheap-looking paper stickers. It makes me very angry to see how far this company has gone to con people into believing these products are real.

Total crap customer service in Munich.
Not for customer orientated.
Not recommended.

I had numerous orders from parfimo.gr in the past with no problem. 2 times they sent an opened, unsealed parfum although i hadn't ordered a tester. There was also liquid missing in one of those. One perfume was oxidized and smelled really bad. They sent a different version from what was advertised in their site. In all of these incidents they refused to accept a return replying that i opened the perfumes. Bud communication, bad service . Never buying again.

Parfimo.gr is by far the WORST on-line retailer I have ever ordered from. I needed to return a wrong order and since this website is in greece and was shipped from Greece you would think that you need to return it in Greece..... But NO, I was told to return it to Bulgaria. I did know that I had to pay the return postage and spoke to their refund department and told them to subtract the cost of postage from my refund. Did they do that???? NO, from Bulgaria they returned my order back to me and the delivery company requested 9.00 euros for the return shipping cost. I have NEVER, NEVER delt with a worst company EVER ! SHAME ON THEM !

I ordered and perfume and is not what I wanted,on the websites it says I have the right to return it and take my money back
No matter how many emails I send they do not even reply
But to take money they take
Really disappointed
Have informed already many of my friends and will keep saying it
Horrible

Fake perfum, not original :( delivery was ok