Parfimo Reviews 181

TrustScore 2.5 out of 5

2.5

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Company details

Information provided by various external sources

Parfums und Kosmetik dauerhaft günstig, XXL Angebot, 100 % Originalware, alle Produkte sind sofort lieferbar, täglich duftende Neuheiten. Hier sind Sie richtig!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

181 reviews

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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

The package was never delivered in my…

The package was never delivered in my postbox. They said they will do some kind of research and refund but this did not happen after filling the complaint form. NEVER AGAIN and do not trust ordering from them.

30 August 2025
Unprompted review
Parfimo logo

Reply from Parfimo

Dear Customer,

Thank you very much for your review!
If you have encountered any issues, we kindly ask you to contact our customer service — we will be happy to help you find a suitable solution.

You can reach us by email at [email protected]
or by phone at +41 71 511 21 70.

Thank you for your understanding.
We wish you a wonderful day!
Your Parfimo.ch Team

Rated 1 out of 5 stars

A fake company

A fake company, fake products and no way to reach this of idiot-company, be really carefull, they stolen money

1 September 2024
Unprompted review
Rated 1 out of 5 stars

The products I have ordered were…

The products I have ordered were clearly used!!! The lipsticks were half empty.

2 May 2023
Unprompted review
Parfimo logo

Reply from Parfimo

Good day,
Thanks for your review. We sell unused goods. Please send us the products for complaint.
Your perfume team

Rated 1 out of 5 stars

I was sent a fake perfume

I was sent a fake perfume. It smells nothing like the original

3 January 2023
Unprompted review
Parfimo logo

Reply from Parfimo

Hello,
whenever you are dissatisfied with the product, you can send the product to our address for complaint.

We apologize for the inconvenience.
Have a nice day.

Your perfume team

Guten Tag,
immer wenn man mit dem Produkt unzufrieden ist, besteht hier die Möglichkeit das Produkt zur Reklamation auf unsere Adresse senden.

Bitte um Entschuldigung für die Unannehmlichkeiten.
Ich wünsche Ihnen einen schönen Tag.

Ihr Parfimo Team

Rated 1 out of 5 stars

Seller of fake products

I bought a large expensive bottle of Kérastase shampoo from them via Galaxus. And thank goodness I did. When I got the shampoo, it was clearly fake. Not sealed with a very perfumed smell (not the normal one). The shampoo was thin and left my hair like straw. Galaxus was great accepting the return but if I bought it directly from Parfimo, I might not have been so lucky. Parfimo is not a recommended store!

28 December 2022
Unprompted review
Parfimo logo

Reply from Parfimo

Hello,
Thank you for your feedback.
You did the right thing. If you order via Galaxus, please always contact Galaxus (also with complaints).
Thank you for your understanding.
Team Parfimo.ch





Guten Tag,
vielen Dank für Ihre Rückmeldung.
Das haben Sie richtig gemacht. Falls Sie per Galaxus bestellen, kontaktieren Sie bitte immer die Firma Galaxus (auch mit Reklamationen).
Vielen Dank für Ihr Verständnis.
Team Parfimo.ch

Rated 1 out of 5 stars

Do NOT order from here

You will not receive your product, you will not receive any response no matter how many emails you send.

I had to go through my bank to get my money back.

30 November 2022
Unprompted review
Parfimo logo

Reply from Parfimo

Guten Tag, vielen Dank für Ihre Bewertung. Es tut uns sehr leid, aber auf Ihren Namen haben wir im System bei parfimo.ch keine Bestellung. Können Sie uns Ihre Bestellnummer schreiben?
Vielen Dank für Ihre Rückmeldung.

Hello, thank you for your review. We are very sorry, but we do not have an order in your name in the parfimo.ch system. Can you write us your order number?
Thank you for your feedback.

Rated 1 out of 5 stars

A fake company to scam you

I ordered and didn’t receive my product and they are not giving my money back. They are saying to wait. Where should I complain? Can I sue them? there customer service don’t speak English and they are not friendly.

7 December 2022
Unprompted review
Parfimo logo

Reply from Parfimo

Good morning,
we are very sorry that you are so dissatisfied. In such a case, you are of course always welcome to contact our service department directly, so that we can hopefully find a good solution for you.
Thank you for your understanding.
your team





Guten Tag,
es tut uns sehr leid, dass Sie so unzufrieden sind. Gerne können Sie sich in so einem Fall natürlich immer direkt an unseren Service wenden, so dass wir hoffentlich eine gute Lösung für Sie finden können.
Vielen Dank für Ihr Verständnis.
Ihr Team

Rated 1 out of 5 stars

The product is fake

The product is fake! I own 5 Montale fragrances purchased directly from the Montale boutique so I am well aware what a genuine Montale product looks like. I ordered Mukhallat from parfimo and while the company has gone a long way to imitate the genuine product there are very obvious signs and I have multiple pictures to prove it. The outer packaging seems ok until you realise that the fragrance name is simply printed on a sticker that is stuck on the box. On the base are two paper stickers with a barcode. On the perfume itself the name is again simply a sticker! When you peel these stickers off, the bottle is unmarked. And on the back of the perfume is another paper sticker with a QR code that isn’t even valid. I can assure that NONE of my 5 other Montale perfumes are covered in cheap-looking paper stickers. It makes me very angry to see how far this company has gone to con people into believing these products are real.

10 August 2022
Unprompted review
Parfimo logo

Reply from Parfimo

Dear Customer,
we are very sorry, that you are not satisfied with the perfume.
We indeed only sell original goods, that we purchase from verified suppliers.
If you are dissatisfied with the delivered goods, you can return them within 30 days without giving any reason.
Thank you, your parfimo.ch Team

Rated 1 out of 5 stars

bad communication, open, used and oxidized perfumes

I had numerous orders from parfimo.gr in the past with no problem. 2 times they sent an opened, unsealed parfum although i hadn't ordered a tester. There was also liquid missing in one of those. One perfume was oxidized and smelled really bad. They sent a different version from what was advertised in their site. In all of these incidents they refused to accept a return replying that i opened the perfumes. Bud communication, bad service . Never buying again.

1 June 2022
Unprompted review
Rated 1 out of 5 stars

Parfimo.gr is by far the WORST company EVER !!!

Parfimo.gr is by far the WORST on-line retailer I have ever ordered from. I needed to return a wrong order and since this website is in greece and was shipped from Greece you would think that you need to return it in Greece..... But NO, I was told to return it to Bulgaria. I did know that I had to pay the return postage and spoke to their refund department and told them to subtract the cost of postage from my refund. Did they do that???? NO, from Bulgaria they returned my order back to me and the delivery company requested 9.00 euros for the return shipping cost. I have NEVER, NEVER delt with a worst company EVER ! SHAME ON THEM !

2 April 2022
Unprompted review
Rated 1 out of 5 stars

I ordered and perfume and is not what I…

I ordered and perfume and is not what I wanted,on the websites it says I have the right to return it and take my money back
No matter how many emails I send they do not even reply
But to take money they take
Really disappointed
Have informed already many of my friends and will keep saying it
Horrible

9 November 2021
Unprompted review
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