PekoeTea Edinburgh Reviews 690

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the superior quality and delightful flavors of the tea, highlighting unique blends and the use of whole leaf tea. People appreciate the wide selection available, including caffeine-free options and whisky-inspired teas. Customers are also impressed with the company's service, noting the fast delivery and the beautiful, thoughtful packaging. Reviewers find the website easy to use and appreciate the personal touches, such as handwritten thank you notes included with orders. The ordering process and the overall experience are frequently described as excellent, making it a preferred choice for tea lovers.

Based on these reviews

Rated 5 out of 5 stars

Devine luxury A Devine treat, but also make your everyday special … Beautiful tea 😍 I love the whole leaf tea . The caddy’s are lovely , and you can buy big refills. For those of us that need caf... See more

Rated 5 out of 5 stars

The tea , Duchess Grey which is the best tea ever, was easy to find on the website. It arrived quickly accompanied by a charming note thanking me for the order. Whilst on the website I looked through... See more

Rated 5 out of 5 stars

Beautiful tea 😍 I love the whole leaf tea . The caddy’s are lovely , and you can buy big refills. For those of us that need caffeine free , it’s the best range I’ve found . The lemon and ginger is lo... See more

Rated 5 out of 5 stars

Ordered online so that I could pick up my tea when visiting family in Edinburgh. Very straightforward using the website, good communication throughout and my order was ready and waiting for me. The te... See more

Rated 5 out of 5 stars

Pekoetea Edinburgh delivers a delightful tea experience with rich flavors and thoughtful blends. The packaging was charming, and everything arrived fresh and ready to enjoy. It's a lovely choice for a... See more

Rated 5 out of 5 stars

The breakfast blend is delicious, strong, malty but also nuanced in flavour. I’ve not found a better morning brew. Fast service, beautifully packed.

Rated 5 out of 5 stars

Great selection, nice design, and definitely one of the best teas i have ever tasted (mind that I'm not a tea person!). Got some teas from Whisky collection and i am in love with Speyside tea!

Rated 5 out of 5 stars

My sister gave me a gift card so I chose a few items. The order arrived quickly and opening the box really felt like opening a present - it was so beautifully wrapped and packaged! Lovely teas too.

Rated 5 out of 5 stars

Absolutely stunning tea! Very impressed. I'll definitely be trying out more of the range and recommending Pekoe to anyone who'll listen.

Rated 5 out of 5 stars

Absolutely amazing quality teas, fast posting and delivery. Probably will buy from them again now I know my preferred tea.

Rated 5 out of 5 stars

I ordered black chai and 2 small teapots. They arrived in time with great packaging and a lovely personal note. The black chai smells so good. Looking forward to having chai latte incoming winter day... See more

Rated 5 out of 5 stars

Really great products. No environmental polluting tea bags for me. Quite expensive but you get what you pay for.

Rated 5 out of 5 stars

Fabulous tea! I tried the peppermint at my boss’s house & it’s the only peppermint I’ve had that doesn’t get that weird, tannin-y taste when it’s been stewed too long. So I ordered some for myself. Lo... See more

Rated 5 out of 5 stars

The tastiest tea ever. Reasonably priced, very easy to buy from and lovely customer service. Couldn’t ask for better!

Rated 5 out of 5 stars

Easy to order online and has a quick delivery. The tea is great, and it was an excellent experience all around

Rated 5 out of 5 stars

Great service, great packaging, great delivery, great ppersonal touch (it came with a thank you note) ❤️

Rated 5 out of 5 stars

Easy to use website, brilliant delivery notes and personal note with item very much appreciated. Fantastic product too

Rated 5 out of 5 stars

Excellent product, speedy delivery, quality packaged and easy website to order. The best breakfast tea ever!

Rated 3 out of 5 stars

The ambience of the shop is very nice, the person serving me did aa great job telling me about the different types of tea, recommending flavours, etc. I'm less impressed with the quality of the tea... See more

Company replied

Rated 3 out of 5 stars

Still haven’t received my tea. I suppose it has to do with receiving customs but the website made it seem simple.

Company replied

Rated 5 out of 5 stars

Im a repeat customer of Pekoe tea, which is both a high quality and tasty product, but delivered promptly with some very nice little touches including personal hand written messages from the team, th... See more

Rated 5 out of 5 stars

A really interesting range of teas including those from Scotland. Great service.

Rated 5 out of 5 stars

Quick delivery and brilliant quality of tea. Would definitely order again.

Rated 5 out of 5 stars

Great tea. Great company. Great support staff! A taste of Scotland. Thank you!

Rated 5 out of 5 stars

Awesome Tea (Jasmine and Ooolong exceptional). Beautifully packed with speedy delivery. Highly recommended.


Company details

  1. #2 of 32 best companies in Tea Shop
  2. #1 of 17 best companies in Tea Manufacturer
  3. #3 of 18 best companies in Tea Wholesaler

Written by the company

We source the finest single-estate teas and create unique hand-crafted blends at our Edinburgh Tea Factory in the historic port of Leith. Our blends are created from scratch and are inspired by our Scottish heritage; every blend tells a story bringing together the finest natural ingredients and flavours. Our single-estate teas are traded directly where possible and we are proud of the personal relationships we have made with tea growers and producers around the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

690 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Nice ambience and excellent marketing for so-so tea.

The ambience of the shop is very nice, the person serving me did aa great job telling me about the different types of tea, recommending flavours, etc. I'm less impressed with the quality of the tea itself. While the flavour is intense, the earl grey I bought is incredibly bitter even after a short infusion. The tea leaves are also incredibly small and brittle, so the amount of gristle at the bottom of my cup was way more than I would want for the price you pay for tea.

Their branding and customer service is top notch, I however did not much care for the product.

2 July 2025
PekoeTea Edinburgh logo

Reply from PekoeTea Edinburgh

Hello, thanks for your review. I'm very happy that you had a good experience in-store with our customer service but I'm sorry you didn't enjoy the tea.

I checked your order and it looks like you visited us in July last year so we're a bit taken aback that you are leaving a negative product review 6 months later. I see that you purchased several different types of tea from us including Earl Grey and Japanese sencha and took advantage of our 15% introductory loyalty discount. Were you able to enjoy any of the teas?

We would be interested to know which batch of Earl Grey you had because your description is completely different from what we would expect from our Earl Grey, which is definitely not small leaf and brittle. The batch number will be on the back of the box you purchased. We manufacture our blends by hand in 10kg quantities in our Leith Factory so we take quality issues such as what you describe really seriously.

You are more than welcome to come and see us again in our store or reach out to us by email and we can send you a replacement of the Earl Grey. We prefer to be given the opportunity to resolve any issues before receiving a negative review.

Our pricing is very competitive with our taster boxes working our more expensive by their very nature of taking the same amount of labour to pack 20g as a 250g pouch, which we believe are very reasonably priced.

Again I am very sorry you didn't enjoy the tea.

Jon Cooper

Rated 5 out of 5 stars

Amazing service

Amazing service, great tea and a lovely personal note in the box, would definitely order again. Thank you :)

31 December 2025
Rated 5 out of 5 stars

Beautiful gift…

My sister gave me a gift card so I chose a few items. The order arrived quickly and opening the box really felt like opening a present - it was so beautifully wrapped and packaged! Lovely teas too.

30 December 2025
Rated 5 out of 5 stars

Deserves more than a ⭐️⭐️⭐️⭐️⭐️ rating

I only ordered a small order, but the care taken with my order evidently showed just how much PekoeTea value their customers and each and every order. It arrived beautifully wrapped and presented. With a hand-written personalised thank you note. That's on top of their tea being exceptionally delicious!
I love their Cloudcatcher fruit infusion. It is my favourite blend out of all the similar other blends using the same fruit flavour profile, because it is the only one that doesn't additionally contain hibiscus. Just the real deal ingredients: apple, cherry, kiwi, cranberry and coconut. Tasting perfectly natural and indeed leaving you feeling like you're floating on a cloud. Sometimes I open the tin just because the smell alone is heavenly.

Thank you so much and keep up the incredible tea blending!
Happy sipping!

30 December 2025
Rated 5 out of 5 stars

Pekoetea Edinburgh delivers a…

Pekoetea Edinburgh delivers a delightful tea experience with rich flavors and thoughtful blends. The packaging was charming, and everything arrived fresh and ready to enjoy. It's a lovely choice for anyone who loves exploring quality teas.

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning tea

Absolutely stunning tea! Very impressed.
I'll definitely be trying out more of the range and recommending Pekoe to anyone who'll listen.

28 November 2025
Rated 5 out of 5 stars

Im a repeat customer of Pekoe tea

Im a repeat customer of Pekoe tea, which is both a high quality and tasty product, but delivered promptly with some very nice little touches including personal hand written messages from the team, this is not supermarket customer services.

30 October 2025
Rated 5 out of 5 stars

Devine luxury


Devine luxury
A Devine treat, but also make your everyday special …
Beautiful tea 😍 I love the whole leaf tea . The caddy’s are lovely , and you can buy big refills. For those of us that need caffeine free , it’s the best range I’ve found . The lemon and ginger is lovely and the apple and cinnamon is Devine . It came beautifully and thoughtfully packaged, some of mine are for gifts, so these details are special . My daughter loves your mint, we all have a favourite . Bliss

5 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look