Positive Reviews 82

This is a joke of a company, they put a hold on the account so my broker could not transfer the supply, hence charging top rates to tip you off, please do not consider this outfit as they will put you in the same position. Over £3500 for a month, when broker is £9000 for the year, DO NOT go anywhere near these, you have been warned..... Why you cannot put less than I 1 is a shame as they deserve anything

Very poor experience with Positive Energy. Customer care is extremely unprofessional and ineffective. No one takes responsibility, and issues are repeatedly passed around without any resolution.

Communication is unclear and frustrating, and it feels like customer concerns are simply ignored. This has caused unnecessary stress and wasted time.

Based on our experience, we do not trust this company’s customer service and would strongly advise others to be cautious.

SCAM!!!! avoid at all costs

Ongoing failure to fix a faulty meter and completely unacceptable service.

My electricity meter has been faulty since 9 December. The screen cannot be read and the smart functionality has failed, meaning I cannot provide readings. Despite repeated reports and complaints, the meter has still not been inspected or replaced. I am now being told the earliest estimated visit is 10 March — almost three months with a faulty meter.

During this time, Pozitive Energy has relied on inflated estimated bills, which are almost double my normal usage, despite the fault being logged.

I was also told my complaint had been “closed and resolved” even though no engineer had attended and nothing had been fixed. When I called to challenge this, I was refused access to the complaints team.

I have now escalated this matter to the Energy Ombudsman for the second time with the same company. On the first occasion, I was awarded £200 compensation. Given the length of time, incorrect billing, and ongoing failure to act, this case is worth significantly more.

My advice to anyone dealing with similar issues: go straight to the Ombudsman. Based on my experience, I would strongly recommend staying away from this company.

Horrendous company. Please avoid at all costs. We unfortuantely are 2 years into a 5 year contract and we have nothing but problems. Constant billing errors, direct debits either not being taken or taken twice. Rude, aggressive and unhelpful Customer Service. This company is the worst i have ever dealt with. AVOID AVOID AVOID!!

If there was a minus score this terrible company would deserve it.
Colossal errors on bills, despite having a smart meter, incorrect removal of funds, desperate customer service, arrogant email communications, this company should not be allowed to operate.
Shocking!! Stay far far away.

Just been told by PE that we are tied into them for a further three years because we did not apply to change our supply to another supplier soon enough. Apparently we should give a minimum of 365 days!!
Total Scam and probably explains how they managed to block a previous application

As a landlord I took over the property from my tenant who left because Positive were a nightmare with billing. Now I can see why because I've been trying to set up my own account as occupyer for 2 months and they just keep sending me generic emails saying we're are dealing with it, meanwhile they have me on deemed rates. This is deliberate to ripp you off for as long as possible before you can enter into contract rates. Am shocked by the other reviews that the Ombudsman hasn't shut them down yet!

Valentina Lopes was first rate . Thank you.

i am out of contract after 5 years of misleading information inaccurate bills . now POZITIVE ENERGY are refusing to make me switch to another user despite being out of contract them
they are no over charging me and I am in the process of seeking legal action

I have written to then called them but I'm getting no help and the bills keep pilling
I wont advise anyone to use Pozitive energy

Update on our exasperating experience ...after more than a year...
Still no new smart meter. This company sent the poor meter fitter on a wild goose chase around Bolton looking for our address, which is in Scotland!
This is after I contacted them to tell them that they were quoting the wrong postcode! Still sent him out driving from Manchester to Bolton for no reason. And he had no smart meter with him suitable for installation!
You could not make this real life story any more unrealistic if you tried!
No response to our complaints either.

Beyond Incompetent. They consistently tried billing me for electricity consumed when I wasn't even in the property. I lost count of the times I used their portal to write to them to explain this but they didn't listen which resulted in receiving invoices ranging from £600 to £12,000.
Sign up at your peril. Dreadful

Worst energy provider don’t use
Bought a commercial property they didn’t tell me 12 months after they first contact the contractor ended they estimated the electricity use at 20 times what it previously was and tried to bill me thousands sending a debt collection letters took ages to resolve ended supply with them
a year down the line still getting bills even though it was all resolved. Customer service is slow and pretty much useless months go past before you get a response. Avoid at all costs. They’re not even on the same level as someone like EDF.

Scammers!!! Please avoid getting two bills a months . Their customer service is so bad they don’t even know what they are talking about. They can’t resolve anything they are overcharging with no explanations. Waiting for contract to finish avoid please

Sumit was very helpful today when I phoned about my account. Thankyou. Lb studios Leeds Ltd

Thank you to Rishikesh chalke for all your help to day in resolving my issues

Transferred to them via an agent
, what an unprofessional company, staff have no idea about the business and how to answer your queries.

Billing is well dodgy - were commercial and our billing for our place is 4 x more than my mates who opens longer than I do

Had 2 meter changes now they want another change. Stay away from this company absolute thieves.
Now adding 100 charge monthly for the NEW government charges of 695 every 6 months diabolical and disgusting I'm paying 2800 a month ! Daylight robbery
Cannot wait to get rid of them PLEaSE PLEASE don't sign up with them directly or via an agent

If i could give a 0 star review that would be more fitting of the kind of inept service provided by Pozitive Energy!!!

We have the misfortune of being in contract with Pozitive for several of my high street office locations, it has been nothing but headache from the get go, the level of errors and overcharging has been simply unbelievable. It is impossible to get anything resolved with their customers services and you would need to be forensic accountant to be able to address and correct such errors they have created to the point they cant even adequately explain themselves, yet continue to over charge.

For any businesses looking to switch, i suggest you move down to the next recommended supplier and very much look forward to the end of our contract with them, cant come soon enough!!!

Do not use this Company.
I am no longer a micro business. I followed standard industry proceedure and notified Pe energy expecting them to update the national database. They refused without giving me a reasonable excuse. I asked them to follow there industry guidelines again no result. I am now in a position where at any time i can arrange another commercial energy contract but not a legal domestic contract. It is very important to get this changed as soon as possible as I will be breaking the law if i cannot arrange to transfer to a domestic contract in due course. It takes a long time to arrange investigate and move to a new supplier. PE energy can change this easily and the database would be updated in twenty four hours. My whole experience of PE energy is negative and i do not trust them in any way to help a customer. My whole experience of this company is a nightmare of firstly overcharging then refusing to refund the overpayment and then an unwillingness to help in any way what so ever. Now this senseless not wanting to follow energy guidlines on a change of status. They say that I can change after my contract with them has ended knowing full well that this is very bad for me as they leave me in a situation where one cannot find a new supplier in probably under a month. It makes no difference to PE Energy whether I am able to go to a domestic or commercial company when my contract expires with them. They seem to make arbitrary decisions that are not based on there own industry guidlines. They will not provide a legal reason behind the decision. All they seem to want to do is create a very harmful and negative affect on me the customer. All I want is to ensure that I can relax knowing that my status is correct and i can make future decisions in plenty of time.
I warn everyone not to use this company unless they want a very bad experience of a most unhelpful energy Company who quite blatantly dis regard there own industry proceedural guidlines.

Absolute scum , do not go with this company , our tenant changed to this company without our consent and then moved out and they will not release us from there supply and keep sending us rediculas invoices for an empty property and won’t change now into new tenants name