Sure Petcare Reviews 3,089

The SureFlap Microchip Pet Door is an excellent product that I would highly recommend. My cat is safe indoors as no other cat can get in. The curfew mode keeps him safely in at night, whilst allowin... See more

Asked for advice for a couple of old catflaps that were not working, hadn't been used for a couple of years, now have a new cat. The customer service department could not have been more helpful, sent... See more

I had a technical fault with my Sure Petcare catflap. The customer service team were swift in their responses, helpful and ultimately sent me a new cat flap (free of charge and next day delivery) whe... See more

4 years ago I bought a microchip cat flap which worked perfectly up until recently. I reached out to Sureflap for advice and received prompt replies from Marie-José. She instructed me through a few di... See more

After 2.5 years new batteries started running low after just a few days. Support blamed it corrosion and refused to help under the warranty. There hasn’t been any battery leakage or water ingress... See more

Really excellent, prompt and friendly customer service when we had an intruder cat breaking in through our old catflap. I emailed Judith who was incredibly helpful and recommended a Dual Scan cat flap... See more

We have used SureFlap for years and would highly recommend. We had a problem with the flap as the batteries were running low very quickly. I phoned customer services and after a few questions and a re... See more

My microchip cat flap is well over 10 years old and had stopped working I contacted them as they appeared to have a proactive approach to resolving issues. They did! Went through a little bit of diag... See more

Bought five connect cat flaps over a three year period. All of them have failed in basic operations and utterly unreliable. They either don't open and let cats out, don't recognise cat... See more

I've had my Dual microchip cat flap (which is fabulous) for many years. Sure Petcare have always lived up to its 5 star reputation, that of an amazing company with prompt response rates. Not least a q... See more

We’ve been using Sure Pet microchip cat flaps for the last 10 years. I have had to call them twice in that time and both times the customer service were excellent, trying their best to solve the probl... See more

Cat flap stopped working correctly after about 18 months. Support team were really helpful with diagnosing the issue, and sent out a replacement part which arrived the next day. Very pleased as we now... See more

I’ve used surepet microchip feeders for 5+ years now and really rate them. Not only can I see how much my cat eats and easily portion his food using the in-built scales, it also means our neighbours... See more

The customer support at Sure Petcare has been exceptional. Emails are responded to promptly and efficiently. I am waiting on the product to come back in stock but have had their pet door in the past a... See more

The best customer service we have ever experienced from any company. We've had our Sure Petcare pet door connect for over 7 years now. Every time a part wears out, which has now happened a few times o... See more

One of my Surefeed Microchip Pet Feeders started to sound weird after 18 months of use. After contact and troubleshooting I got A new feeder that arrived yesterday, everything worked fine! I really... See more

The feeder is good but takes a little work to set it up for our cats needs. I really don't understand why the manual doesnt mention some of the methods to set it up to include forced lid close, intrud... See more

Outstanding customer service. OK. These 'gadgets' aren't cheap, but they are worth it! Having a multi-cat household, the feeders and the cat flap with a hub make life so easy. I know who is eat... See more

I recently purchased a SureFlap Cat Flap Connect. Unfortunately, the sensors that recognise your cat weren't working. I phoned SurePet and spoke to an agent, who worked through different checks, befor... See more

We have one of their connected catflaps, which has been great for the past 9 months, but yesterday it died. I called them this morning, and immediately they started a video call to help diagnose... See more

The cat flap is quite effective at keeping other cats out, but much less effective at keeping my cats in. One of them can open the flap from inside, because the microchip reader can read them at some... See more

I had a persistent ginger cat that PULLED open my micro chip cat flap, scared my cats and ate all the food. I rang customer service to ask about the duel scan which clicks both ways, would that wor... See more

Real old fashioned Customer Service for a cat flap that had stopped working. After following a most thorough diagnostic email, a replacement catch was sent free of charge. Unfortunately once the unit... See more

My cat’s Sure Flap has been flawless for many years, allowing him to come and go, but denying entry to marauding moggies after his food. After many years of heavy use, the magnet in the door became... See more

I have the microchip-controlled SureFlap, which has worked pretty well. With the cold weather I noticed that there was a strong cold draught blowing in around the brush seals and making the whole room... See more

We had selected a different cat flap for our nervous stray cat, but he was very unsure about the sound it made as he approached. So being devoted ‘staff’ we searched for a quieter one. The Sure Petcar... See more

Had a problem with the door being permanently open. It's quite an old model so was not expecting a solution. Rang customer services. The customer service assistant talked me through several diagnosti... See more

I bought the wi-fi cat flap about 5 years ago. When I wasn’t sure how to connect it up I phoned customer service - expecting endless pre-recorded messages and a long wait. Instead I was answered immed... See more

I've had a Sure Mircochip Petflap for ages and found it an excellent door for my silly cats. And I've never had customer service like I've had a Sure Petcare - they are relentless helpful! Even sendin... See more

Great customer service!! After almost 2 years my doorcatflap (sureflap xl) , lcdscreen was not displaying time and other signs completely, making it impossible to adjust times or modes. After contac... See more

Excellent customer service and support I had an issue with my Cat Flap Connect after about 2.5 years of use, and the Sure Petcare team — especially Judith — handled everything professionally and... See more

I absolutely love my SureFlap cat door/cat door connect. It is the best product for keeping track of my cats when I am away from the house and having them safely locked inside at nights. Recently my c... See more

Sure Petcare have always made fantastic products and have superb customer service to go along with them. I've had the odd little issue once or twice with the feeder bowls, but they've always been so... See more

No product is perfect, but the Sure Petcare products come close. More impressively, when - rarely - something does go wrong, the customer support team are amazing and worked tirelessly to resolve our... See more

I am a very happy customer, my Petcare dog flap that has been installed for around 4 and a half years now into my double glazed window. The flap itself deteriorated and needed replacing. At first I th... See more

My Sureflap Cat Flap suffered a fault and stopped allowing all my cats in once they were out. I contacted customer services and they advised on a few things I could test to find what the fault was. Co... See more

Tailgaters trapped in the house multiple times a week, every week. Given no ability to add these to the account without customer service involvement (despite easily adding them via microchip sca... See more

Purchased new Hub cat flap and the notifications from hub didn’t work.Phoned surepet hotline and after a number of checks sent a brand new unit after setting up everything works perfectly. Customer... See more

Excellent support for a cat flap fault, well after warranty expiry. A quick video diagnosis (using smart phone), followed by swift delivery of a replacement latch cured the fault....thanks!

Got a rear cover for the SurePet system. Delivery came sooner than expected and was received in perfect condition. The rear cover fits perfectly was reasonably easy to fit and makes the SurePet feeder... See more