Verified
The furnitures are worth the price. Very good quality and fast delivery. I only give 4 stars because some parts of instructions need more details. It would be helpfult to break down some steps to redu... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Good product. Only the assembly time of 45 minutes is very optimistic. It took us, non professionals, 3 hours. Also the description in the manual is not too clear. Delivery was fast and correct.
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Good service after delivery problems in Portugal. Beautiful water tank received, easy installation. There was a problem with the delivery but this was well resolved by the support department. This pr... See more
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Verified
I would give 5 stars but we never get sufficient advance notice of actual delivery day/time until the last moment, which has caused unnecessary stress and discussion. Please work on the communication... See more
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This must be the best Customer Service experience I have ever had! Huge thank you for the kind and prompt support provided by Abigail! This company really has the customer's best interest in mind at... See more
Company replied
I received my garden furniture set in good time. There was an issue with the courier delivery (in Portugal) but Rose from customer service immediately sorted the redelivery for me with GLS courier and... See more
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The first package arrived damage. Very e-mails after, photos, time spend, and as Customer had to identify the items code of each one damage, read the manual, ... after all of this they send the s... See more
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Verified
The delivery arrived on time, well packaged and the console looks terrific. It took about an hour to put together and is solid, attractive and good value
Company replied
Verified
I bought the Ida sofa and I'm very happy with it. The delivery to Lisbon area was fast, assembling it was easy. It looks good! Great option if you're looking for a budget friendly pull-out sofa
Company replied
Verified
The wardrobe was delivered a lot later than originally estimated but above all there was a defect in one of the joints. I don’t know if this was due to the delivery or manufacture. Update: I managed... See more
Company replied
Verified
For the price the furniture was good, but we received one package from a different set in error. We then had to wait 2 weeks to get it replaced which, considering it was their error, was too slow.
Company replied
Verified
The positive: The website has lots of options and price range. The delivery was as estimated. The negative: The box was damaged. There were scratches in one of the doors. On the top par... See more
Company replied
Verified
Super easy to get mount and enjoy. I was surprised by the quick delivery. Will definitely use again!
Company replied
Amendment to initial 1 star review. I have received a refund within a few days of the wrong order being sent. Unfortunately the order was initially cancelled for no reason and then a new order create... See more
Company replied
Verified
Everything is great, but the colour doesn't quite match the one provided on the pictures - looks more grey than brown. Easy to assemble with two people. Overall, great value for the price
Company replied
Good morning. I just wanna say it a 10000x thank you, for the great job that Emma, from costumer services did so far! Just hopping that she'll be still helping me! I can't thank you enough Emma
Company replied
It was great experience, it is a second time I am buying from this site, unfortunately the second delivery was damaged and I received quick support and refund, thank you .
Company replied
Verified
I ordered two bedside tables and one dresser, which means the delivery should consist of three separate volumes. More than two weeks ago, I received only two of those three volumes — meaning I receiv... See more
Company replied
I had ordered a shoe cabinet and only 1/2 package arrived. Since then, I have tried to call, send multiple emails, and filled in the contact form on their website but they do not reply to anything.... See more
Company replied
Verified
Great products and prices. Order delivered as expected.
Company replied
No customer support. They have a mobile contact available at their website which is a AI machine and it directs always to an online form to get support. My product was ordered 3 weeks ago and the... See more
Company replied
I have shopped at this store many times, but the experience remains disappointing. The staff are unfriendly and indifferent, and incorrect prices are often charged, even for items clearly marked as o... See more
Company replied
Verified
I ordered one piece of furniture, which is shipped in two boxes, but I only received one of them. Despite this, the delivery company marked the order as fully delivered, which is obviously incorre... See more
Company replied
Verified
We have been waiting over a month for the delivery. The invoice was incorrect. The invoice was corrected quickly. No access to the link to track the delivery. Although you wrote... See more
08Apr25 - Hi Rose, thanks for your response. As I feared, no one was in touch to provide any details of delivery until the driver called to say he could not find the house. There is a big gap that... See more
Company replied
I have made an order 10th of January!! One month later I still have not received anything!!! I can see that ordered traveled in Dpd and went back! Contacted Dpd many times and sweek and no one answers... See more
Company replied
Verified
My order was missing pieces to be able to put it together once messaged I didn’t hear back. The order was also late and now I leave the country with no way to sort a pick up and no way to receive the... See more
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STEER CLEAR, YOU'VE BEEN WARNED! Ordered 4 items on 21st April. All to be delivered before 5th May (2 weeks delivery time). As of 15th May, over 25 calls have been made to Sweeek Portugal (absolut... See more
Company replied
Verified
I placed my order back in May with the expectation that my item would only be in stock 8 weeks later in July. I was given delivery dates and when the time came, I got an email telling me that my item... See more
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Verified
Experience was not the best. Love the style of the Nepal series but the quality is poor. Makes it look cheap, since many chips in the dresser and night stands. Good prices, but not worth buying.
Company replied
Verified
No more feedback until now ... just nothing Way too late, very angr, about everything! Also the support is not helpful!
Company replied
Verified
Disgusting/disappointing; I am extremely angry. This site is a farce. 1. The delivery company could not be bothered to attempt to deliver the packages to my house. I had meet the drive... See more
The product is great and the customer service awesome. Well done.
Company replied
Verified
Great delivery, product and value for money. 1000% recommended
Company replied
Verified
Good product 👍🏼 just one week late with the delivery
Company replied
Verified
Prompt delivery great quality products
Company replied
Emma's Top Top at CS👌👌👌🤗🤗🤗
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Decoration and Interior Design Store
- Homewares Shop
- Outdoor furniture shop
- Outdoor sports shop
Written by the company
Descubra sweeek, a nova marca da moda para mobilar a sua casa e os seus espaços exteriores durante todo o ano. Quer tenha um apartamento de 15 m2 ou esteja a renovar um edifício antigo, temos os produtos de que precisa para se sentir em casa. Quer se trate de um sofá, de um corta-relva, de uma mesa de jardim, de um trampolim ou de um candeeiro de sala, a nossa equipa está sempre à procura da oferta perfeita que fará inveja aos seus vizinhos. Sweeek é para todos aqueles que gostam de mobilar, renovar, estilizar, modernizar, arranjar e sem gastar uma fortuna. Sweeek, have a sweet week.
sweeek
Written by the company
- Have a sweet week
- Na sweeek, PREOCUPAMO-NOS COM O QUE PENSA. Estamos aqui para o ouvir e fazer da sua experiência uma experiência fantástica. O cliente é a nossa prioridade número um, estamos sempre aqui para o ajudar e para continuar a melhorar!
Contact info
3.8
Great
2K reviews
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No after service, no answer, bad experience
I had ordered a shoe cabinet and only 1/2 package arrived. Since then, I have tried to call, send multiple emails, and filled in the contact form on their website but they do not reply to anything. Furthermore, I have another item that is still in its original packaging (not opened) that I want to return but their return page doesn't work.
Very bad experience trying to contact them for more than 10 days, I hope they will repond quickly.
1 February 2026
Unprompted review
Reply from sweeek Portugal
We’re very sorry for the inconvenience caused.
An operator is currently in contact with the carrier to resolve the missing package as soon as possible. We are also reviewing your return request to assist you directly.
Amélie, Support Sweeek
My orderr has been cacelled with out…
My orderr has been cacelled with out any explanation and now the price has increased on 400€, this is not proferionala t all
10 February 2026
Unprompted review
Reply from sweeek Portugal
Thanks for reaching out!
We’ve received your message, and one of our agents will personally look into your case very soon to help you out. Best regards!
Amélie, Support Sweeek
Verified
Haven't received the full order
I ordered one piece of furniture, which is shipped in two boxes, but I only received one of them. Despite this, the delivery company marked the order as fully delivered, which is obviously incorrect. I can only assume that the second box was lost during delivery.
What’s especially frustrating is that Sweeek doesn’t offer proper customer support — there’s no phone number to call and speak with someone directly to resolve an urgent issue like a missing package.
I’m still waiting for help and a clear solution, whether that’s sending the missing box or issuing a refund. This experience has been very disappointing, and I hope Sweeek takes responsibility and improves both their delivery process and customer support.
6 February 2026
Reply from sweeek Portugal
Olá!
Confirmamos que recebemos o seu contacto através do nosso formulário.
Um dos nossos operadores irá analisar o seu caso e responder-lhe-á dentro dos nossos prazos habituais.
Um abraço!
Amélie, Support Sweeek
Order not delivered !!!! Refund
I have made an order 10th of January!! One month later I still have not received anything!!! I can see that ordered traveled in Dpd and went back! Contacted Dpd many times and sweek and no one answers me and I can see it is coming back to sweek. I want to get my refund! They don’t answer! I demand here an answer!
9 February 2026
Unprompted review
Reply from sweeek Portugal
Sorry for the inconvenience.
A specialist contacted you at the start of the month, but we are still waiting for your feedback.
We are finalizing the investigation with the transport company to settle your case as a priority. An operator will reach out again today.
Amélie, Support Sweeek
Verified
Very bad quality delivery service …
I ordered two bedside tables and one dresser, which means the delivery should consist of three separate volumes. More than two weeks ago, I received only two of those three volumes — meaning I received just half of the dresser. Despite all my efforts and multiple follow‑ups, I still haven’t received the missing volume.
Because of this, I can’t even comment on the furniture itself, as I only have half of one item. The only feedback I can give at this stage is on the delivery service, which has been extremely poor.
28 January 2026
Reply from sweeek Portugal
We are very sorry for this delivery error, Monica.
We understand your frustration at having an incomplete order. One of our operators will contact you shortly to provide a definitive solution and ensure the missing volume is delivered as soon as possible.
Amélie, Support Sweeek
No customer support
No customer support. They have a mobile contact available at their website which is a AI machine and it directs always to an online form to get support. My product was ordered 3 weeks ago and the tracking number says it is in my city since 7 days ago and it’s not being delivered. When contacting the carrier they say that the product was not shipped from Spain and are not able to tell me anything else.
Tracking number from ontime: 999945365611
Order code: chhi4e42
26 January 2026
Unprompted review
Reply from sweeek Portugal
Olá Tiago,
Lamentamos muito a sua frustração. O nosso assistente virtual ajuda a encaminhar os processos, mas a nossa equipa humana está disponível para resolver casos como o seu através do formulário.
https://sav.walibuy.com/hc/pt/requests/new
Queremos localizar o seu pedido imediatamente. Por favor, forneça-nos o número da sua encomenda através do formulário de contacto para que possamos contactar a transportadora e dar-lhe uma resposta definitiva hoje mesmo.
Atentamente,
Amélie, suporte sweeek
Verified
The box was damaged / not good quality even for "cheap" furniture
The positive:
The website has lots of options and price range.
The delivery was as estimated.
The negative:
The box was damaged.
There were scratches in one of the doors. On the top part there a dent/ mark that luckily my TV covered.
The finishes are not great.
I understand its cheaper than real wood but honestly just go to ikea and buy there.
Not worth over 100€ for sure.
22 January 2026
Reply from sweeek Portugal
Hi Mariana,
Thank you for sharing your feedback. We’re glad to hear you found our website options and delivery convenient.
We’re very sorry to hear about the issues with your order, including the damaged box, scratches, and dent. We appreciate your honesty regarding the finishes, and we understand your disappointment. Your comments will be shared with our team to help improve the quality of our products.
Kind regards
Rose
Verified
STYLISH, Poor quality furniture
Experience was not the best. Love the style of the Nepal series but the quality is poor. Makes it look cheap, since many chips in the dresser and night stands. Good prices, but not worth buying.
22 January 2026
Reply from sweeek Portugal
Hi Helena,
Thank you for sharing your feedback.
We’re sorry to hear that the quality of the Nepal series did not meet your expectations and that you received items with chips. We truly appreciate your honesty and will share your comments with our team to help improve our products.
Kind regards
Rose
Verified
I bought the Ida sofa and I'm very…
I bought the Ida sofa and I'm very happy with it. The delivery to Lisbon area was fast, assembling it was easy. It looks good! Great option if you're looking for a budget friendly pull-out sofa
21 January 2026
Reply from sweeek Portugal
Thank you so much for your lovely feedback Ivy.😊
We’re glad to hear you’re happy with your Ida sofa and that delivery to the Lisbon area was quick and assembly easy.
It’s great to know it looks good and meets your expectations as a budget-friendly pull-out option.
Enjoy it
Kind regards
Rose
POOR CUSTOMER SERVICE
I have shopped at this store many times, but the experience remains disappointing. The staff are unfriendly and indifferent, and incorrect prices are often charged, even for items clearly marked as on sale.
When I pointed this out, the mistake was corrected without any apology or courtesy. Being overcharged and met with such indifference is unacceptable. Very poor customer service.
15 January 2026
Unprompted review
Reply from sweeek Portugal
Hello Silvia
Thank you for taking the time to share this with us.
We are sorry to see this review, please reply to my review with your order number so we can take a closer look at your case.
Kind regards
Marina
Verified
Reply from sweeek Portugal
Hello Nayera,
Thank you so much for your kind words! 😊
We’re glad to hear that you were happy with the delivery, the product, and the value for money.
Kind regards
Rose
Verified
Super easy to get mount and enjoy
Super easy to get mount and enjoy. I was surprised by the quick delivery. Will definitely use again!
12 December 2025
Reply from sweeek Portugal
Thank you so much for your lovely feedback, Ricardo.
We’re delighted to hear that the product was easy to assemble and enjoy, and that the quick delivery was a pleasant surprise. Knowing you’d happily shop with us again really means a lot.
Thanks for choosing sweeek😊.
Kind regards
Emma
Verified
Love design and quality
The furnitures are worth the price. Very good quality and fast delivery. I only give 4 stars because some parts of instructions need more details. It would be helpfult to break down some steps to reduce the risk of damaging the wood. Some screws are also very difficult to tighten. But I love design and quality.
12 December 2025
Reply from sweeek Portugal
Thank you very much for your detailed and thoughtful feedback, Magdalena 😊
We’re glad to hear that you’re happy with the design, quality and fast delivery, and that you feel the furniture is worth the price.
At the same time, we truly appreciate your constructive comments regarding the instructions and the difficulty with some screws. Your suggestion about breaking down certain steps to reduce the risk of damaging the wood is very valuable, and we’ll be sure to pass this on to our product team for improvement.
Kind regards
Rose
Emma's Top Top at CS👌👌👌🤗🤗🤗
4 November 2025
Unprompted review
Reply from sweeek Portugal
Good morning Liliana
We’re so happy to hear that Emma gave you top-notch service 😊
Thank you for sharing your lovely feedback, we´ll pass it to Emma as well.
Kind regards
Rose
This must be the best Customer Service…
This must be the best Customer Service experience I have ever had! Huge thank you for the kind and prompt support provided by Abigail!
This company really has the customer's best interest in mind at all times! Would buy from them again & recommend!
31 October 2025
Unprompted review
Reply from sweeek Portugal
Thank you so much, Nadia.😊️
We’re thrilled to hear that Abigail made such a positive impression and that you felt truly cared for.
Your kind words mean a lot to us, and we’ll make sure to share them with her.
Kind regards
Rose
Verified
Reply from sweeek Portugal
Thank you so much, Pedro🌟
We’re happy to hear you loved the product and that delivery was quick.
Kind regards
Rose
Great customer service and lovely garden set
I received my garden furniture set in good time. There was an issue with the courier delivery (in Portugal) but Rose from customer service immediately sorted the redelivery for me with GLS courier and I received the items literally hours later. The customer service is excellent, friendly, efficient and with a super fast response time. Thank you Rose you are an asset to the company.
7 October 2025
Unprompted review
Reply from sweeek Portugal
Good morning Jill
Thank you so much for your lovely review.
I’m really happy to know your garden furniture arrived safely and that we could sort out the delivery hiccup so quickly.
It was truly a pleasure helping you!
Wishing you lots of relaxing moments enjoying your new set in the garden 🌿☀️
Kind regards
Rose
Verified
Colour doesn't match pictures
Everything is great, but the colour doesn't quite match the one provided on the pictures - looks more grey than brown. Easy to assemble with two people. Overall, great value for the price
2 September 2025
Reply from sweeek Portugal
Hi Dariana,
Thank you for your feedback 🌟
We’re glad to hear that assembly was easy and that you find the product good value.
We’re sorry the colour wasn’t exactly as expected and appreciate your honesty, it helps us improve.
Kind regards,
Rose
Verified
Item never arrived, communication horrible.
I placed my order back in May with the expectation that my item would only be in stock 8 weeks later in July. I was given delivery dates and when the time came, I got an email telling me that my item was dispatched. It’s been over two weeks since the initial delivery date/the day it was dispatched and the item still hasn’t arrived. We have been stuck at home for two weeks waiting for a delivery or even a call to schedule delivery and nothing. We have tried emailing, and filling out the form online before we tried calling (first we found a number that was from Luxembourg and it was practically impossible to find your real number) only to be told by a robot to fill out the form before it hung up on me. The only communication I have received from sweek was this email asking for a review. I cannot give a review of the pergola I bought because I don’t have it, but customer service is atrocious. I am seriously considering trying to cancel my order. -100/10 would not order again from this site.
1 August 2025
Reply from sweeek Portugal
Good morning, Alyssa
Thank you for taking the time to share this with us.
We’re very sorry that your order has been delayed. A member of our team is already working on it.
Kind regards,
Rose
Verified
For the price the furniture was good
For the price the furniture was good, but we received one package from a different set in error. We then had to wait 2 weeks to get it replaced which, considering it was their error, was too slow.
9 July 2025
Reply from sweeek Portugal
Thank you for your feedback, Andrew. 🙁
We’re glad you were satisfied with the furniture itself, but we truly apologise for the mix-up and the delay in resolving it. You're absolutely right ,the replacement should have been faster, especially given it was our mistake. Your comments will be shared with the team to help improve our service.
Kind regards,
Rose
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