The Knowledge Academy Reviews 50,296

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendliness, and supportive approach, which creates a comfortable learning environment. People also appreciate how the staff incorporates real-world examples and adapts the training to suit their needs. Instructions are clear and easy to follow, which contributes to a positive user experience. Consumers highlight the positive user experience and clear instructions provided. Many reviewers specifically commend trainers for their expertise, patience, and ability to explain complex concepts effectively. Some reviewers mentioned the customer service, highlighting both positive and negative experiences. However, there is no consensus about the customer service and the service in general.

Based on these reviews

Rated 1 out of 5 stars

I was contacted during a weekend, to get multiple sales pitches from their staff. After saying that I need more time, maybe few weeks or months to think about training, I got the question why am I i... See more

Rated 5 out of 5 stars

Invigilator was well prepared to talk me through how to complete the exam. She provided the links quickly and was helpful. If you are about to take an exam with TKA, make sure to read the email given... See more

Rated 5 out of 5 stars

Whilst our training objectives and needs changed prior to being able to fully engage with The Knowledge Academy - every part of our experience was excellent. Their communication and incredibly friendl... See more

Rated 3 out of 5 stars

This was a high level sales training overview for a junior sales team (I am the manager). I found the interaction between my team more valuable than some of the content provided in the training, so th... See more

Rated 5 out of 5 stars

Considering the time allocated to complete my entire training, I wondered how the presenter was going to keep my eyes wide open through to the end without losing focus. He really captivated me, even... See more

Rated 5 out of 5 stars

John Pascall was excellent. Extremely knowledgeable and very patient. Took us through each stage at the perfect pace and was constantly asking if we were okay with pace, or had any questions. real... See more

Rated 5 out of 5 stars

SUBHABRATA PAL (SHUBHO) Says "repeat" and repeats critical information which is very helpful Gives practice kahoot quizzes during training which helps give insight for exam questions Very Knowle... See more

Rated 5 out of 5 stars

Penny is amazing. She is extremely knowledgeable in what she teaches and consistently checks in to make sure we understand the material. She regularly asks for feedback and ensures her pace is right f... See more

Rated 4 out of 5 stars

Event ID: EVE028555 BCS Foundation Certificate in Architecture Concepts and Domains Jan 05-07 2026; Trainer Paul Richards Easy booking process, good comms pre-course. A lot of pre-course reading ,... See more

Rated 3 out of 5 stars

Did not have training material until half-way through day one. PDF format does not allow for easy note-taking/markup without an extra ($) tool. This put me at a serious disadvantage for learning and... See more

Rated 5 out of 5 stars

Chiru shared a lot of good tips and helped us to understand the concepts by sharing many examples. His approach is very human, always available to answer questions, sharing a lot of helpful content an... See more

Rated 5 out of 5 stars

Course : PMI PBA Trainer Name : Adejoke Adebosin Event Number : EVE0196331 The sessions were really great. Lot of information was shared and there were many fun exercises. The sessions were re... See more

Rated 5 out of 5 stars

The questions are quite close to the study content and the mock exams that we were provided to practice during the course with TKA as well as the mock exam on the APMP Candidate Portal. There're a few... See more

Rated 5 out of 5 stars

Dolapo was very helpful & friendly. Made us all felt included in the room. Handy training & definitely will make me think twice when shopping / meal prepping for work. Checking portion sizes & macro's... See more

Rated 5 out of 5 stars

Easy to book the course on-line. Very efficient, quick response times with getting back to me on questions with answers. Value for money. Penny the trainer was great, she explained both courses in d... See more

Rated 5 out of 5 stars

Deepti was amazing across the time for the exam, provided clear instructions and went along with my scared comments. Was making me feel reassured before completing. Thank you

Rated 5 out of 5 stars

The course was run very well by Paul Richards. The materials were excellent and Paul added great context where required and consistently invited the class to participate. Timings between sessions wer... See more

Rated 3 out of 5 stars

Event ID: EVE0202000 Trainer: Christian Okwara Good Course got through a lot. Technical Issues with no docs in the lab caused some issues at the beginning and then went quite quickly through the rep... See more

Rated 5 out of 5 stars

I had a shaky start with a couple of representatives leaving my emails unanswered and leaving me confused. However I’ve been lucky enough to phone and receive help from Kiera Hill twice now and she’s... See more

Rated 5 out of 5 stars

Shubho Pal's sessions were fast-paced but at a good cadence with time for questions. There is a lot to cover but he got through the material and called out the key points and areas of focus for the ex... See more

Rated 5 out of 5 stars

I’ve been going back and forth since November 2024 trying to book my course, as there were a few complications with the initial one I chose. I called one day to get it sorted once and for all and luck... See more

Rated 5 out of 5 stars

Trainer is good and explains with good examples. My suggestion is to keep one entire day to for lab practicals with trainer where trainer can give exercises and trainees can practise and get it v... See more

Rated 1 out of 5 stars

Just had unsolicited spam from a Carris Lord, clearly breaking GDPR rules. If they can't get that right then clearly a poor company. Email subject "Staff Development at University of Oxford" Must hav... See more

Rated 4 out of 5 stars

Learn with other classmates in other business, apart from Finance. Instructor explained well with respect towards us. He is knowledgeable on the topic. The TKA has a good platform for learnings.... See more

Rated 5 out of 5 stars

I just gave my CCMF exam via APMG and Knowledge Academy. My 1st attempt and I cleared it. I was anxious but my invigilator Gagan supported me to settle down and made me at ease. Over all the... See more

Rated 4 out of 5 stars

The Trainer Penny was BRILLIANT. I felt like she was able to break down and explain complex concepts in a clear and succinct way. However, my sales person was a bit all over the place (seemed yo... See more

Rated 5 out of 5 stars

Efficiencies of process, client service and product knowledge. I have spoken with 2 people within the same team, most recently with Ted Bowers. Great account management, good listening skills and thor... See more

Rated 5 out of 5 stars

The course what very well taught by Rajendra Kathal. He was very knowledgeable on not only the subject being taught but also with adjacent subjects. It was a very wonderful experience. Rajendra Ka... See more

Rated 4 out of 5 stars

Really useful session today, reaffirmed much of what I already knew and do, which is great. Some useful extra 'nuggets' that I will definitely use. 1:1 caught me by surprise a bit. I enjoy listenin... See more

Rated 3 out of 5 stars

When they book the training course they state it’s for 5 days. Then when you join the course they tell you it’s only 4 days! They proceeded to cram over 300 pages of a text book into a 4 day traini... See more

Rated 5 out of 5 stars

The training facilitated by Shubho Pal was excellent. He covered great examples to touch the concepts and practices used in SAfe. The program was concise. The quiz helped team members to challenge the... See more

Rated 5 out of 5 stars

The Knowledge Academy and everyone I have been in touch with have been simply amazing! Nothing was too much trouble. Big thanks to Michael Rowland for all his help and answering my many questions - HA... See more

Rated 5 out of 5 stars

I needed to reschedule a Prince 2 course due to illness at short notice, called in and Rebecca Ferguson was extremely helpful, placed me on hold to check - and swiftly confirmed new dates. Wasn’t... See more

Rated 5 out of 5 stars

I had a really pleasant experience speaking with Rebecca Ferguson from The Knowledge Academy’s Customer Success team. I had a few issues with my course dates, and she handled everything so smoothly. R... See more

Rated 5 out of 5 stars

Jiya was very patient and supportive as I initially had some technical issues. She was helped me calm down considering my stress level. I am very pleased with her and probably would have not performed... See more

Rated 4 out of 5 stars

The course is comprehensive but at times it was difficult to clearly here or distinguish comment or question where multiple people were talking. While this is good for openness, hand raising might be... See more

Rated 5 out of 5 stars

Simratjit Kaur provided me with great customer service. I really appreciated how fast she responded to me with my concerns by emailing me back right away in response to my inquiries on two separate o... See more

Rated 4 out of 5 stars

What I like about the Knowledge Academy. My 'account manager' Ruby is quick to respond, knowledgeable and portrays trust worthiness. My course went as described and the facilitator very professional.... See more

Rated 5 out of 5 stars

I attended a full-day course run by Rupesh, who was experienced and knowledgeable in this realm. It was only a group of two students including me, but we had a robust discussion where we very freq... See more

Rated 5 out of 5 stars

Shelton was very patient and explained course content extremely well. The session had a good number of individuals participating - enough to learn from one another, without being over crowded. Sh... See more


Company details

  1. Educational institution
  2. Career and Education Provider
  3. Career guidance service

Written by the company

The Knowledge Academy is a global provider of professional training courses in areas such as Project Management, IT, Business Analysis, Office Applications and more. Since our founding in 2009, our mission has been to challenge training industry norms by offering professional qualifications to learners across the world regardless of geographical or financial position. Whether your requirements are classroom-based, onsite, or online we will strive to offer you courses of the greatest quality and value for money possible. We utilise expert trainers and state of the art locations to ensure your learning experience delivers maximum benefit and enjoyment, enabling you to achieve your true potential.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

50K reviews

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Replied to 15% of negative reviews

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Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs.

Shocking all around. From my initial course, which was a video of a gentleman... and there were multiple still edited in parts of him saying 'repeat that part'. Through to the unengaging content overall and a horrible UI of watching 5 minute videos.

I was then told I had been given the wrong course after spending 2 days on the above. I was then given an AI generated course. So, so bad. From AI generated images which had no relevance, case studies which were also made up and not real, and incredibly boring AI voice droning on and on to a powerpoint. They really need to improve their content and delivery.

When I fed this back I was told I was put on the wrong course yet again... and guess what... they put me back on the first one!

Quite honestly, £4k lost in work billable time, and £1.5 k spent on a course... Advice (which I will be giving to all my clients) is to avoid this as much as possible. You can learn as much from Chat GPT in a couple evenings.

I also was miss sold as I told them I was an experienced Management Consultant and this covers the basics.

I am still none the wiser as to which course I was ever meant to be put onto.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Lost money to a conman! Don't buy!!!

I was completely robbed by their sales person. He spoke a good game and even added on some additional trainings for free. Never saw these trainings! I tried reaching out to take the exam and there was never an opening for several months. I reached back out to "Lance" and he never got back to me on why I couldn't schedule and take my exam. After months I had to reach out to a different company to help for certification. Lost my money to a conman!

25 February 2025
Unprompted review

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