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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. People express significant concern regarding payments, often mentioning unexpected subscription charges after an initial low-cost transaction. Consumers report unauthorized deductions, with many having to freeze or cancel their cards to prevent further charges. A recurring theme is the difficulty in obtaining refunds, coupled with a problematic website experience. Reviewers describe hidden subscriptions and express frustration with the lack of clear notifications or records of these subscriptions. Some consumers have reported issues to relevant authorities and banks have reversed charges due to suspected irregular activity.

Based on these reviews

Rated 1 out of 5 stars

As over 400 others have reported on Trustpilot, this is nothing but a scam. You think you're paying a one-of charge of €1.00, then a week later they hit you with a €49.99 subscription charge. Why cred... See more

Rated 1 out of 5 stars

Wishing I had seen the hundreds of scam reports here before I bought the £1 access to change the font in a pdf I made 20 years ago. A week later and they've been trying to debit me $49.99 daily, despi... See more

Rated 1 out of 5 stars

They are real scammers. I paid £1.99 on 3rd November as one off - no account was created, no my e-mail given. On 10 November they charged me £49.99 as part of a monthly !!! subscription. Tried to con... See more

Rated 1 out of 5 stars

Scam. Company took a 1.99 fee as agreed then a week later took £49.99 as a part of a subscription I didnt sign up for. Hidden subscriptions are banned under the DMCC act, there was no notification t... See more

Rated 1 out of 5 stars

SCAM!!! Payed £1 to print a travel cover letter for my 16 year old daughter, 7 days later £49.99 taken from my account, no email confirmation of any kind of subscription or request of payment. No wa... See more

Rated 1 out of 5 stars

I have also became victim of the Ultra PDF frauders. While my bank is investigating matters. We have never disclosed our data and my bank information to any body linked to this online scam. They have... See more

Rated 1 out of 5 stars

This site is a scam. Do not use. Use your card details you gave for single use to take regular unauthorised payments (£49.99/month). If you've been hit, make sure to cancel your card to prevent them... See more

Rated 1 out of 5 stars

You Dont Deserve a Half Star I just need to write this review to show how criminal it is to steal people's card details and start charging them for money they've worked hard to get...you've committed... See more

Rated 1 out of 5 stars

STEP BY STEP INSTRUCTIONS ON HOW TO GET… STEP BY STEP INSTRUCTIONS ON HOW TO GET RID OF THIS POS 1. Access via pc as it's not possible / too cumbersome via mobile 2. Go to ultra-pdf.com 3.... See more

Rated 1 out of 5 stars

I just need to write this review to show how criminal it is to steal people's card details and start charging them for money they've worked hard to get...you've committed 2 or more criminal offences -... See more

Rated 1 out of 5 stars

The scam operators offer a pdf conversion service for a small one-off fee, then proceed to charge you a previously undisclosed eye-watering sum on a monthly basis. It happened to all these reviewers,... See more

Rated 1 out of 5 stars

I signed up to receive an online report for £1.99 . And then I immediately clicked to cancel any recurring subscription. But they took £49.99 a week later as a recurring transaction. I contacted my c... See more

Rated 1 out of 5 stars

I wouldn't say they utterly cheat, but you're one day trying to do something on a pdf that you can't find for free and you come across pdf smart. OK, you select the limited one-week service for 1 € (y... See more

Rated 1 out of 5 stars

Never ever use this scam of a site/company. They're thieves. I'm surprised they've not been shut down. I never subscribed to them yet they continuously try to take large amounts from my account. Lucki... See more

Rated 1 out of 5 stars

**SCAM ALERT** I used this website to convert multiple PDFs into one single PDF. I paid a small fee of (I think) £1.99. I didn't get my documents, but I couldn't really be bothered with kicking... See more

Rated 1 out of 5 stars

This is a con. They will take your card details, then generate an initial £1 direct debit charge against the 7 day 'one of' usage fee and then following that monthly direct debits for £49.90 growing... See more

Rated 1 out of 5 stars

I've had the same experience as everyone else. I innocently signed up for an initial trial at £1.99 and have only recently discovered that they have been charging me £34.99 per month for nearly a yea... See more

Rated 1 out of 5 stars

Exact same thing happened as the previous review. I paid for the £1.99 download. Not signed up for a subscription, no notice about future payments. They have attempted to take £49.99 out of my bank to... See more

Rated 1 out of 5 stars

I used what was was advertised as a free PDF combiner. I assumed they monetized their site with advertising. However, I had to pay £1.99 for a weeks access to the PDF combiner service...this i thought... See more

Rated 4 out of 5 stars

On April 24, 2024, I purchased what was clearly stated as a $0.99 one-time PDF product from UltraPDF. A week later, on May 1, 2025, they fraudulently charged me $49.99 without any notice, invoi... See more

Rated 1 out of 5 stars

Like so many others, I paid £1 for a one time only PDF… Like so many others, I paid £1 for a one time only PDF conversion and they litrally steal your card details and try and charge you a £39.99 sub... See more

Rated 1 out of 5 stars

You can cancel your subscription through SmartPDF. The money withdrawn for the SmartPDF subscription appears on the bank statement as WWUltraPDF—at least, that was my experience. When you first... See more

Rated 1 out of 5 stars

This company is nothing but a scam. They offer a "one-off" pdf compress for €1.00 but hidden away deep in their terms and conditions is that you are also signing up for a subscription service and, a w... See more

Rated 1 out of 5 stars

I paid £1.00 to convert a PDF - it stated one off fee. 3 months later I have noticed they have been taking £49.99 per month for a subscription I have not signed up for! I have now reported the transac... See more

Rated 1 out of 5 stars

Total scam - did a free trial and then did not click any box to authorise payments - they have been taking £29.90 for the past couple of months - no way to cancel or talk to anyone. Ended up speaki... See more

Rated 1 out of 5 stars

As mostly people experience here say it is a scam. They let you agree pay £1. After they take money every month £29.90. From January 2023 with out permission and consent .and No subscription invoice... See more

Rated 1 out of 5 stars

Paid £1 for a one time only PDF conversion and they steal your card details and try and charge you a £39.99 subscription without even agreeing or signing up to any trial, you intentionally say NO to s... See more

Rated 1 out of 5 stars

I have now sent a email to Jessica your college with the details of the transaction you have taken from me without my approval so please kindly refund my £39.99 back to me also I found out that you t... See more

Rated 1 out of 5 stars

Just like other reviewers, I was scammed by this company. I paid £1 and a week later was charged £49.99 which I had never authorised or wanted. After a long conversation with my bank (Barclays) they... See more

Rated 1 out of 5 stars

Paid £1 for a one time only PDF conversion and they steal your card details and try and charge you a £39.99 subscription without evening agreeing or signing up to any trial, you intentionally say NO t... See more

Rated 1 out of 5 stars

Please kindly provide me with your contact details so I can show you proof of what you've taken from me if you don't do this I will continue to write bad reviews about your company thanks ‼️‼️‼️

Rated 1 out of 5 stars

Just to add my voice to the chorus - this is a scam. Do not touch this with a bargepole. I’m now faced with hours on the phone trying to sort this out. Hidden subscription may be illegal in the UK but... See more

Rated 1 out of 5 stars

Absolute scammers - taking money out of accounts despite only having signed up for a 7 day trial. Cancelled it because it was useless!! Awful company avoid at all costs

Rated 1 out of 5 stars

If you used ultra pdf website- Block your card immediately and inform your bank! They are fraudsters, stealing credit card information. I was lucky that I provided a credit card - not a debit card, so... See more

Rated 1 out of 5 stars

A scam as so many others have found. Being in a hurry to convert a pdf to a png picture, I used their services ostensibly for a charge of about £1. Then a week later they tried to charge me a subscrip... See more

Rated 1 out of 5 stars

I paid for a merge pdfs as my client was useless at tech and sent just 1 page. I agreed to £1 for 1 week use of the pdf that was it. Next minute I had the bank contacting me that this scam company w... See more

Rated 1 out of 5 stars

DO NOT USE THIS SITE IT IS A SCAM Like many others I paid a A small fee of £2 for a single document to be converted I did not sign up for a subscription this morning. I found that £49.99 have been ta... See more

Rated 1 out of 5 stars

Total scam. Taking money from my account without consent. No way of contacting them to cancel. I want my money back you robbing scroats. My bank will decline any more attempts to take money by this sc... See more

Rated 1 out of 5 stars

Same as everyone. Bought a PDF converter at £1.99 , a week later (yesterday) £49.99 was scammed. Contact credit card company, card blocked with all the hassle that involves, wait 5 days for money to... See more

Rated 1 out of 5 stars

This is a deliberate fraud! Ultra PDF and PDFSmart are one and the same companies, the same scammers who get their services activated for you without your awareness and you discover it at the point w... See more

Rated 1 out of 5 stars

a year has gone by and I thought I had cancelled this detestable service. in fact it is almost impossible as the systems on their site do not work. I have just tried again. Oddly I got it confused wit... See more

Rated 1 out of 5 stars

Scam and misleading subscription practice I used PDFSmart for what I believed was a one-time PDF conversion. I never knowingly subscribed to any monthly plan. After entering my card details, my c... See more

Rated 1 out of 5 stars

They took £39.99 from my bank account without my authorisation. I should have looked into them before agreeing to a £1 trial. It's obviously a scam. I feel stupid. Will I get my money back? It's... See more

Rated 1 out of 5 stars

This company is the worst company on Trust Pilot they rob people's money from their Banks and don't respond to anyone this company still owes me £79.98 that they took out of my account for what should... See more


Company details


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1.1

Bad

TrustScore 1 out of 5

413 reviews

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Rated 1 out of 5 stars

Never ever use this scam!!

Never ever use this scam of a site/company. They're thieves. I'm surprised they've not been shut down. I never subscribed to them yet they continuously try to take large amounts from my account. Luckily my bank keeps blocking them. Absolute thieves. Avoid at all costs!!!

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Wishing I had seen the hundreds of scam…

Wishing I had seen the hundreds of scam reports here before I bought the £1 access to change the font in a pdf I made 20 years ago. A week later and they've been trying to debit me $49.99 daily, despite the fact I didn't agree to anything other than the single use I signed up for. I've had to freeze my card to avoid being charged. I'm honestly surprised at just how tenacious this scam company are.

30 January 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

This company is nothing but a scam. They offer a "one-off" pdf compress for €1.00 but hidden away deep in their terms and conditions is that you are also signing up for a subscription service and, a week later, they hit you with a €49.99 charge. The people behind this company are pure scum, but karma will catch up with them.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM
Took a £1 charge than had monthly £49.99 hidden subscription that is impossible to close

28 January 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!

As over 400 others have reported on Trustpilot, this is nothing but a scam. You think you're paying a one-of charge of €1.00, then a week later they hit you with a €49.99 subscription charge. Why credit card companies continue to provide Visa and Mastercard services to this company is a mystery.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

**SCAM ALERT**

**SCAM ALERT**

I used this website to convert multiple PDFs into one single PDF. I paid a small fee of (I think) £1.99. I didn't get my documents, but I couldn't really be bothered with kicking up a fuss over a couple of quid.

Fast-forward a couple of weeks, and I get an alert from my bank saying that the company has tried to take almost £50 out of my account! I usually pride myself on being able to spot scams like this, but I guess I was having an off-day.

Don't make the same stupid mistake that I did. Don't give any money to these con-artists.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Just to add my voice to the chorus

Just to add my voice to the chorus - this is a scam. Do not touch this with a bargepole. I’m now faced with hours on the phone trying to sort this out. Hidden subscription may be illegal in the UK but the company is American and the rules may be different.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague. This company is laughing at its customers.

I thought I had paid a one off £1.99 payment to this company which appears to operate under two names Ultra PDF and Smart PDF. A week later £49.99 was taken from my credit card without my authorisation for a monthly contract to which I had not signed up ! This is theft as far as I am concerned and I am going to close my credit card account to make sure that no more payments are taken. Why do the banks authorise the payments when there is all of this information about the companies activities? I am notifying Action for Fraud.
UPDATE
Further to my previous review having been scammed out of £49.99 and told I had agreed to a monthly contract which I most certainly had not, I contacted the company and was told I had to cancel online on the accounts page. I have tried several times and there is clearly no option to cancel the contract. So I have told the company 3 times in an e mail that I wish to cancel and they say I have to do it online. Which I cannot. In UK consumer law I am allowed to cancel and have a full refund within 14 days but this company clearly want to make this as difficult as possible. The law requires that I notify the company that I wish to cancel in writing not that I have to tick a box online. This is clearly how the company is seeking to manipulate customers who did not authorise the contract to maximise profit. It defies belief.
FURTHER UPDATE - I have finally found out where to cancel the account online. It is well hidden and even when you find it there is a pop up which is designed to confuse. I sent several e mails requesting help as to how to cancel in the account and they were ignored.
As I have now found the well secreted cancellation in the account within 14 days I will be refunded. The company make cancellation of a service which the customer did not request in the first place very difficult in order to maximise profits. I think it is called sharp practice. This company is laughing at its customers.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam and misleading subscription…

Scam and misleading subscription practice
I used PDFSmart for what I believed was a one-time PDF conversion. I never knowingly subscribed to any monthly plan.
After entering my card details, my card was later charged 550 SEK without my explicit consent. I was never clearly informed that a recurring subscription would be activated, nor did I authorize it.
I later discovered that PDFSmart and UltraPDF appear to operate under the same scheme, using confusing trial offers to enroll users into expensive subscriptions.
This is a misleading and unethical business practice. I have reported the matter to my bank and the police and requested a chargeback.
I strongly advise others to avoid these services and never enter card details on their websites.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Just like other reviewers

Just like other reviewers, I was scammed by this company. I paid £1 and a week later was charged £49.99 which I had never authorised or wanted. After a long conversation with my bank (Barclays) they stopped my card and refunded me both payments. I now have a new card and will never go near this website again. It made the run up to Christmas more stressful than it needed to be.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Paid for a single use product, got charged for a recurring subscription I never signed up for. Have reported to my bank. DO NOT use this company.

26 December 2025
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. Taking money from my account without consent. No way of contacting them to cancel. I want my money back you robbing scroats. My bank will decline any more attempts to take money by this scammer.

29 December 2025
Unprompted review
Rated 1 out of 5 stars

Got a Christmas gift when i saw that I…

Got a Christmas gift when i saw that I was charged £49.99 with the description Ultra Pdf. I have never signed up for Ultra Pdf, I looked into my emails and realized that I paid for a day subscription which was £1.99 from Smart Pdf. There are no laws in UK or an agency where you can report these crimes. PLEASE DO NOT GIVE YOU CARD DETAILS TO THESE FRAUDS

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience

Hi, I have been charged £49.99 from these scammers.Is there any way we can contact them or cancel the subscription.If so please help.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid!

A scam as so many others have found. Being in a hurry to convert a pdf to a png picture, I used their services ostensibly for a charge of about £1. Then a week later they tried to charge me a subscription of £49.99. Fortunately Barclays blocked the payment and froze my debit card. Don’t go anywhere near these fraudsters.

15 December 2025
Unprompted review

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