Waveinn Reviews 5,407

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices and the wide selection of products available. Some consumers highlight the genuine quality and good packaging of the items they received. People mention the possibility to select their preferred transport company and the speed of delivery. A number of reviewers also commend the excellent service experienced during their multiple purchases from the company. However, some consumers have reported issues with delivery times, which they found to be overestimated. Other consumers have reported about damaged products, incomplete orders, or missing items, and the difficulties they encountered in the return process. Few reviewers have also mentioned unexpected custom fees.

Based on these reviews

Rated 4 out of 5 stars

My experience was very good, cheaper prices than offered in the Netherlands, same goes for delivery costs. Products I received are 100% genuine, well packed so no issues at all. Sure, deliverytime t... See more

Company replied

Rated 4 out of 5 stars

At Waveinn I ordered a marine endcap with block, 19mm, by Barton to my sailboat. I had previously enquired in several local marine equipment shops without result. The locals could not deliver. Th... See more

Company replied

Rated 3 out of 5 stars

Great range of products advertised and supplied, however delivery times are vastly overestimated. Only order from here if you don't need the items in a hurry

Company replied

Rated 5 out of 5 stars

Was positively supprised! Ordered a 'refurbished' 24v 1500W Lofrans motor, and expected a good/used item, but looked more like actual new! Received in a few days, right on the planned date. I could e... See more

Company replied

Rated 5 out of 5 stars

I have just undergone a n EA certification and one of the items I had to address was the bilge pump pollution. In the end I bought a Vetus water oil separator. It will not be easy to fix as my outlet... See more

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Rated 5 out of 5 stars

Bought many fishing items from a rod to hooks, I have been buying fishing gear for 2 years now with them, only problem I have had is when an item turns out not to be in stock and it takes a few days l... See more

Company replied

Rated 1 out of 5 stars

Be aware. Dont purchase from this webshop if your outside EU. You will be charged huge custom/handeling fees and this company. These fees should always be included in shipping costs when selling to... See more

Company replied

Rated 5 out of 5 stars

Just received my Holly Henson women’s shoe/trainer. Delivery was as promised & on time. This is my third purchase from Runinn/Waveinn sites & products & service are excellent.

Company replied

Rated 5 out of 5 stars

Good price, delivered one day earlier than schedule, clear communication. Had not realised item coming from Spain but arrived in six days.

Company replied

Rated 5 out of 5 stars

Great value for money, smooth running level line loading easy to use. A perfect reel for a beginner or someone on a budget. I bought it as a backup but I will be using it on a regular basis, it was mu... See more

Company replied

Rated 5 out of 5 stars

Arrived quickly, perfect description and sizing for use and great pricing. I now wish I’d ordered more and replaced all my existing covers. Thank you 🙂

Company replied

Rated 1 out of 5 stars

This is second time when I bought from Waveinn on-line and I was deceived. When I did place an order on Waveinn page rod was in stock, I was happy. After few days received letter from customer service... See more

Company replied

Rated 1 out of 5 stars

Do not believe any ‘delivery times’ advertised on their shopping channel. They are complete fiction. This company give the impression that everything is in stock and ready for prompt delivery. The rea... See more

Company replied

Rated 5 out of 5 stars

A very well stocked store, easy to order, delivery takes time but not excessive, and good quality goods when arrived. Overall a great place to shop

Company replied

Rated 2 out of 5 stars

Ordered a 3 pcs surfcasting rod and received a incomplete without the tip section and middle section with a broken eye. Rod is not available here in New zealand and returning it cost more than the Ro... See more

Company replied

Rated 1 out of 5 stars

Brought a shimano stc travel rod, paid for 48 hour shipping but the product turned up 2 weeks later, first use of the rod and it snapped on the smallest snag, I was only using 5lb line which didn’... See more

Company replied

Rated 1 out of 5 stars

I ordered a rod, reel and some line, all of which were showing as being in stock. Without being told, the shipping date kept slipping to the right (visible by logging in to the Waveinn account to... See more

Company replied

Rated 5 out of 5 stars

No problems with the shop! The product, an ILCA deck cover was OK, reinforcements doesn't exactly match the positions of cleats on my deck.

Company replied

Rated 5 out of 5 stars

Great coms fast delivery compeditive prices you cant go wrong use with confidence mu first go to Dave James

Company replied

Rated 1 out of 5 stars

Be careful ....Delivery dates advised on website are not true, item should have been delivered within 2-3 days from purchase, now still waiting after one week! Won't be buying again from this retail... See more

Company replied

Rated 1 out of 5 stars

I ordered a lure fishing Rod,I haven't received a refund after more than 2 & half months after the rod was delivered damaged. Waveinn's chosen courier company refused to leave the item with me because... See more

Company replied

Rated 1 out of 5 stars

I bought two tripod’s and only received one and when I checked the tracking it says it hasn’t even left their country. I paid $30 for the shipping fee and It has been 5 weeks now and I have emailed th... See more

Company replied

Rated 1 out of 5 stars

Ordered a Navionics card which was advertised with a four day delivery. It actually arrived after 10 days when I had left the marina in France and sailed to Corsica (without any navigation software)... See more

Company replied

Rated 2 out of 5 stars

Ordered shimano Basstera fishing rod 3 weeks ago and still hasn’t arrived even tho advertised as a couple days delivery. Has this order even been dispatched yet? It is now 16th of September and sti... See more

Company replied

Rated 1 out of 5 stars

**UPDATE** Order placed over 6 weeks ago. No goods received, further more, NO REFUND has been issued - I WOULD AVOID THIS COMPANY AND WILL NEVER ORDER WITH THEM AGAIN. I placed an order for a la... See more

Company replied

Rated 2 out of 5 stars

On November 29, I ordered two jackets for my husband for Christmas. The estimated delivery was December 10-15. However, I didn't receive the jackets until January 8. All through December, I was unable... See more

Company replied

Rated 1 out of 5 stars

I order some items, paid for them, paid the carriage and received a confirmation e-mail. Then I was e-mailed to say the return had been received and then that the return had been processed. Waveinn... See more

Company replied

Rated 1 out of 5 stars

I have received another auto email that looks like it's not a personal email but a direct automated robot email. I have been waiting for nearly 3 months for a refund of £84.48. this was for a Savag... See more

Company replied

Rated 1 out of 5 stars

My package is now almost 3 weeks overdue and Waveinn are doing nothing except fobbing me off. Tracking info from GLS has not been updated in 10 days. I will NEVER use Waveinn or GLS again.

Company replied

Rated 1 out of 5 stars

This is a difficult one … the item was new, in excellent condition and a good price …. However it wasn’t clear that the item was coming from Spain and the Royal Mail 48 hour delivery was a joke …. It... See more

Company replied

Rated 1 out of 5 stars

Hello I ordered squid jigs,05/12/2025 When ordered its says delivery 10/12/2025 , to UK,unfortunately still not delivered wondering how long will be waiting to delivered many thanks

Company replied

Rated 1 out of 5 stars

Very good prices, however beware, if you order an item from this website it has to be returned to Spain. The website is very good at arranging the postage for you, however it costs £10.99 to return a... See more

Company replied

Rated 1 out of 5 stars

I needed to return an item because it did not ever work. I was able to send the item to WaveInn (under warranty), and they confirmed receipt of the Deeper Chirp 2 sonar I had purchased online from N... See more

Company replied

Rated 1 out of 5 stars

I have been asked again by Waveinn for my order number for the lure rod that was delivered damaged, please see my previous Trustpilot reviews on this matter below this post. I don't know aga... See more

Company replied

Rated 1 out of 5 stars

Bought a camping cooker for an upcoming trip in my camper - took 11 days to arrive and the glass top was shattered in delivery I had to log into my account online then go to orders and follow... See more

Company replied

Rated 1 out of 5 stars

This company is a complete joke, I ordered my item weeks ago and it still has not arrived , poor excuses , this is £170 item so not cheap, I will now pursue the matter through through my solicitor, ve... See more

Company replied

Rated 2 out of 5 stars

Selection is great... in theory. In practice these guys are just dropshippers. I ordered 7 items, each had an advertised delivery date of a couple days. In the event, 3 weeks later i discovered al... See more

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Rated 1 out of 5 stars

I only bought from WAVEINN (not the cheapest supplier of this item) because of their apparent quick delivery time. I even paid for EXPRESS delivery to get it early. The item did not arrive even on th... See more

Company replied

Rated 1 out of 5 stars

I bought a fishing reel on Waveinn that had only positive reviews – but in reality it turned out to be poor quality. Go to the trash after 6 days of fishing, and the costs of sending it back for... See more

Company replied

Rated 1 out of 5 stars

Absolutely disappointed in the company! I ordered waders for my father as a gift, as he was visiting me in Canada. The estimated delivery said May 27th. My order wasn’t shipped until June 10th, today... See more

Company replied

Rated 1 out of 5 stars

I brought a Penn Africa rod from waveinn, i was surprised when the rod turned up in a flimsy carboard box, it was no surprise when i carefully unpacked the rod and found the liner of the largest... See more

Company replied

Rated 1 out of 5 stars

Having previously ordered from Waveinn with no problems whatsoever, I didn't hesitate to place an order (58929878) for some Fuji fishing rod guides. The order arrived but unfortunately was missi... See more

Company replied

Rated 1 out of 5 stars

Claimed one of two items ordered was out of stock and automated email said to delete the item from the order, or select another item. I attempted to do both. No delete button, and no way to select... See more

Company replied

Rated 1 out of 5 stars

While they were giving me a product that was immediately available for me to pick up after 10 days, as soon as I paid for it and when I logged into my account to check the progress of my order, they s... See more

Company replied

Rated 2 out of 5 stars

ordered one item which was 'available' on the website and after paid and waited for a week to understand why it was not ship it, I checked on my account and it says the item is not yet available. So... See more

Company replied


Company details

  1. Fishing shop
  2. Sailing shop

Written by the company

Waveinn is the online destination for fishing and boating enthusiasts, with a wide range of clothes, accessories, gear and electronics. Waveinn’s expert team is able to provide the customer with personalised advice, ensuring that they get exactly what they need. Waveinn has great deals on fishing rods, tackles and many other fishing accessories, and also stocks a wide range of products for boat operators including safety accessories, nautical parts and marine electronics. Beginners and professionals will find what they need at Waveinn, one of the 18 stores specialized in sports within the Tradeinn group, with over 2.500.000 legitimate products in a HQ storage of 30.000m2 and over 10.500 trusted brands available. We rely on the opinion of more than 20 million customers who have trusted us and bought in a totally secure way!


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely keen prices and top notch…

Extremely keen prices and top notch experience

26 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

They mislead customers on delivery…

They mislead customers on delivery times. They claim to have items in stock, when in reality they order from their suppliers after the purchase is made. Their estimated delivery was 17 September and they hadn't even received it themselves by that date. It is now the 26th of September and my order is not even close. I would never have made the order if I knew it was going to take this long.

I'm sure I'm about to get a silly automated message saying delivery time is just an estimate or we can choose the delivery provider. They will not admit the only way they get orders is because they lie about how long it will take. If they were honest, nobody would buy from them. I've noticed all the reviews on this site say the same thing.

Update: Order number 61818663
I wish I could share screenshots here. If I go to order another one if the same item, it says "in stock" receive 10-13 October, 8-11 days from now. This is what I saw when I made my order. But you guys mislead me, it wasn't in stock. It was 11 days before you even received it from your supplier. I made the order on September 6th and it is now October 2nd and according to tracking it isn't even in my country yet. It will be well over a month in total by the time I receive it if I ever do. Your support staff just act like this is normal. Nothing takes a month to deliver in 2025.

Update 2: It has been 45 days, still no delivery, all they have said is "Please, kindly wait until the tracking is updated"

6 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 5 out of 5 stars

100 % smooth!

24 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Parts arrived in good time exactly as…

Parts arrived in good time exactly as ordered. Thank you.

19 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

No actual support for lost parcel

My package is now almost 3 weeks overdue and Waveinn are doing nothing except fobbing me off. Tracking info from GLS has not been updated in 10 days.
I will NEVER use Waveinn or GLS again.

22 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Hello Declan,

We are very sorry to hear that our service did not meet your expectations.

Therefore, we have reviewed your case, the shipping company in charge has already been informed, and they are investigating.

INCIDENCIA TRANSPORTE - (2025-09-23 10:03:56)

We have also taken your comments into account
and have forwarded them to the appropriate department to continue improving and enhancing the quality of our services.

We apologize for the inconvenience and any related issues.

If you need further information or assistance, please contact our customer service team at [email protected].

Best regards.

Rated 5 out of 5 stars

Great service

Great service, fast shipping!!!

9 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

utterly useless company

I brought a Penn Africa rod from waveinn, i was surprised when the rod turned up in a flimsy carboard box, it was no surprise when i carefully unpacked the rod and found the liner of the largest guide shattered.
Then the problems really started, i tried to get in touch via waveinn but all i got was an automated system asking me to use the "My Account" and raise a claim. i have raised two tickets through "My Account" but still no contact from Waveinn.
i tried using the chat bot numerous times, i was told by "Hazel" i would recieve a email when the chat window closed, when the email arrived it guided me to the "my Account" section again and asked me to up load the photos i had previously done twice.
i have now requested a refund and brought the rod from a UK outlet.
Never have i encountered such a shambolic contact system as this and such poor packaging on a fragile item.
I will never shop with Waveinn again

17 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 5 out of 5 stars

Good Quality

Good Quality. Good Service. Recommend!

16 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

AVOID

Claimed one of two items ordered was out of stock and automated email said to delete the item from the order, or select another item. I attempted to do both. No delete button, and no way to select an acceptable alternative item. Messaged "customer service" a dozen times being told the same thing, then that it was too late to change an item, then received another email directing me to change the item or cancel the backordered item. Still not possible to do either. Requested cancellation (pending response again) and will file claim with credit card company if not resolved. This company is a mess and their customer service is incompetent.

Their response below illustrates their incompetence in basic communication.

14 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Hello Adam,

We greatly appreciate the time you took to write a review and are deeply sorry for any inconvenience.

If you received the wrong item, you must submit a return request through your account. As soon as you complete the process, our returns department will contact you and explain all the steps to follow. Please remember to attach photos of the item and any damage.

Thank you very much.

Rated 5 out of 5 stars

Fast delivery and value for money

Fast delivery and value for money

12 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

Scam

I bought a fishing reel on Waveinn that had only positive reviews – but in reality it turned out to be poor quality. Go to the trash after 6 days of fishing, and the costs of sending it back for a claim almost equal its value
Order nr 58778406
When I tried to publish my own honest review, it was rejected and never appeared online. This shows that Waveinn/Tradeinn filters out negative feedback, creating a misleading picture for customers.

The company replied with a generic “please provide your order number” message, but completely ignored my main point – the lack of transparency and the blocking of critical reviews.

⚠️ Be careful – what you see on their site and on Trustpilot may not reflect the real customer experience.

14 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 5 out of 5 stars

Fast shipping from abroad

Fast shipping from abroad, straight to my preferred package delivery point.

9 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

This is a difficult one … the item was…

This is a difficult one … the item was new, in excellent condition and a good price …. However it wasn’t clear that the item was coming from Spain and the Royal Mail 48 hour delivery was a joke …. It took two weeks to arrive and as such the boat was unusable for this period …. not going to order from them again!

12 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 1 out of 5 stars

Do not trust this company

This is second time when I bought from Waveinn on-line and I was deceived. When I did place an order on Waveinn page rod was in stock, I was happy. After few days received letter from customer service (we are waiting when item arrive in our warehouse, but we do not know when). Completely discussing company. I lost my passion and canceled my order. Do not trust this company. My opinion their laundering money.

12 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 5 out of 5 stars

Good shop

Despite the automatic country fill in mistake, processing of order smooth and rare article was available and reached my destination

1 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

Late delivery

Late delivery, product still hasn't arrived.. no updates on tracking website.. very very bad service.

Will not be using these again!

4 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 1 out of 5 stars

Don't advertise as in stock when its not

Seeing as I cannot reply to your message ill do it through review, how can I choose who delivers the item seeing as yous yourself havent received it from where yous are trying to source it from ??
Also yous now stat on my order
(Ready for shipment on 06-10-2025)
Its already 23 days gone by on a 3-5day delivery that yous claimed on purchase date

It is now the 14th sept and still not received, so looks like the date gonna be extended again. This is now 21 days for a 3-5 day delivery that they stated on purchase and its still shown they havent got it yet themselfs

Ordered a fishing rod on the 24th august showing in stock, est delivery 28th Aug to 1st set, it changed to the 2nd sept to 7th sept and its changed again to 8thsept to 14th sept lol its aswell I ended up buying a 2nd hand one on marketplace or id be the only one showing up on our trip with no rod.
Don't advertise as in stock when after purchase yous try to source it else where

3 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Dear Chad,

We are very sorry that you rated our service as not meeting your expectations.

We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or because our inventory levels are based on those of our suppliers.

In this case, we can unfortunately only provide our customers with the delivery times provided by them (our suppliers): 2025-10-06

Remember that you can change your order, add items, or cancel your order at any time from your account if you no longer wish to wait for a product.

In fact, you will receive an email with the carrier's tracking number and invoice as soon as your order leaves our premises.

We have taken your comments into account and forwarded them to the relevant department to continuously improve and initiate measures to improve the quality of our services.

Please accept our sincerest apologies for any inconvenience.

Kind regards,

Rated 1 out of 5 stars

1 Star doesn’t even do it justice

1 Star doesn’t even do it justice, my delivery was late never showed up it said they had delivered it there was no information other than that I said I hadn’t received it and they said our 7 days ago claim period has expired so we won’t help you and now I’m still waiting for my item to be delivered and not expecting it to arrive

3 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 2 out of 5 stars

Slow deliveries.

Ordered shimano Basstera fishing rod 3 weeks ago and still hasn’t arrived even tho advertised as a couple days delivery. Has this order even been dispatched yet?

It is now 16th of September and still no item. Total scam website do not order!!

2 September 2025
Unprompted review
Waveinn logo

Reply from Waveinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

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