MW

I've had enough of Evri and simply won't buy from a retailer now if Evri are their choice of courier; most deliveries via them have issues. I was due to receive 2 parcels yesterday (Thu) but at 10pm was told they were delayed and would not be delivered until next week. Why not the next working day?

I ordered a mid-size car, and at the point of pick-up, was told I’d have to pay a (significant) supplement if I wanted to have the car type I’d already booked and paid for. I know you can’t expect a specific model, but being given a smaller and lower quality car than what has been paid for is simply not right. There appears to be no accountability, and customer services have just sat on my complaint and done nothing in response. With dishonest and fraudulent sales practices, and no interest in operating with integrity, Thrifty simply aren’t to be trusted.

I ordered a rod, reel and some line, all of which were showing as being in stock. Without being told, the shipping date kept slipping to the right (visible by logging in to the Waveinn account to check order status). They're clearly selling stock they don't hold, but showing it as being in stock to incentivise people to place orders, and hoping they don't subsequently get cancelled. I won't knowingly waste my time or spend money with companies like this.

@WaveInn - order number #59137853

I ordered a Singer sewing machine from Singer Outlet for a birthday present, based on the good reviews here. I wish I hadn't because the service to date has been awful. I paid extra for expedited delivery, and the machine was showing as in stock at the point of placing the order. A week later, having been told daily it was being sent out that day, it still hasn't been handed over to the courier. I have to assume that the company is selling stock they don't have, and then trying to source it post-sale. Lesson learned, go to trusted companies that care about their customers, such as John Lewis.

I don't mind real life getting in the way sometimes, but when a company is flagrantly dishonest to customers, it shows a total disregard for them. Holding a parcel for several days and saying it can't be delivered because of bad weather is ridiculous. If you don't have enough drivers (as I suspect is the case), be honest and say so, but don't insult people's intelligence. If updates were honest, I'd respect the company and loyalty would potentially increase. Every delivery I've had with Evri so far has been delayed, so now I'm not going to buy from companies who use Evri.

App was ok and presented information gathered from free sources in a user-friendly way, but the price hike from £19.99 pa to £49.99 pa is utterly ridiculous and greedy. The response from customer services to my query showed a complete disdain for the customer, so my subscription was immediately cancelled. Yet another company killing itself through greed.

Someone within Butternut decided to slip our monthly delivery by a week, but did not think about how that would leave us short of food from the Sunday to Wednesday (when they delivered, after being chased). Customer services did not expedite delivery to mitigate the issue, and have still not bothered to call me back nearly a week later, despite a request for them to do so after investigating what has happened. I will happily change this review if anyone from Butternut actually bothers to get in touch to resolve the situation. Max Wray

Edit: Butternut have now made contact and the issue is satisfactorily resolved, hence I’ve amended the review wording and score from 1* to 4*.

Not just good prices but excellent service when part of an order had to be changed. Customer service was done by a human who was able to think about what would help the customer most; that’s not always evident elsewhere. I’ll buy from you again, thank you!

This is a review of the service provided to the new owner of a bike bought with Datatool Stealth already fitted; I can't yet comment on the product. Helen Longthorne was extremely efficient and helpful, sorting out the new owner details, enabling the system and sending through everything I needed to get set up with the app. If this is indicative of the rest of the company, I'm glad to now be a customer!

Customer Service fails...yet again.

A delivery wasn’t made as notified, and I was emailed a lie as to why not. The claim was that access wasn’t possible, and nobody was home; people were at home, but that’s irrelevant as the tank is freely available and not locked. The driver presumably lied because he didn’t have time to do the delivery. I wasn’t fussed at the non-delivery, that’s life, it was the lack of integrity and dishonesty that annoyed me. I submitted a formal complaint which wasn’t taken seriously by the customer service advisor, and despite being told someone would follow up in 24-48 hrs, nobody has after a week.

Full of errors even after nearly 5 months. My Transunion credit score still hasn't changed in 5 months, despite all loans, credit cards and a mortgage being paid off. It also states I'm not registered to vote, which I am. The other 2 credit reference agencies recognised the changes swiftly (within a month or so) but 5 months later, Transunion still haven't changed a thing. Useless.

I ordered oil 2 weeks ago which still hasn't been delivered. After 30 mins on hold, I spoke to someone who went to investigate and promised to call right back. 5 hours later, no call. After another hour on hold I've given up, especially frustrated as the call-back functionality which gets referred to constantly while on hold has been disabled. I'm now pretty angry at how providing a simple service can be done so badly (delivery and customer service). I'm unwilling to spend any more money with a company that simply doesn't care about its customers and I'll buy from the local supplier. Its not worth the risk dealing with such a cowboy outfit.

6 days to send out a product (with zero explanatory comms despite chasing), and then still use a 3 day service; 9 days from the point of order to delivery. That’s not the way to provide good service. I’ll update the review if and when I actually see the goods.

I've reviewed FD before, noting that they've gone downhill hugely over the past few years. A phone bank that isn't willing to provide an effective phone service is a broken business model imho. I'm posting an update now because when trying to spend £17 on Amazon today, the payment was declined for reasons of there being insufficient funds in the account, despite there being £22k in the account being used. Customer services were useless, and my threat of moving £80k of savings from them wasn't sufficient to warrant a call back from the complaints team. Thats why all my FD accounts are now being closed. FD may be great if you don't need them to do anything, otherwise stay well clear.

Used to be good, now awful. If you're a telephone bank with no branches, you've got to make it possible for people to phone you, without forcing them to waste the day on hold. Secure messages don't get answered either, and complaints have been met with 'it is what it is...' Customer service has plummeted, and the app is outdated and clunky with limited functionality, and no development over the past few years. I've lost sight of any good reason to stay with FD and am now looking to move to a bank that actually cares about its customers. I have no idea how they have scored as well as they have in reviews, it certainly doesn't reflect reality.

In short, Motolegends sell high quality motorbike clothing and equipment, and provide you with top-quality advice to ensure you buy what is right for you. I've listened to several conversations where Chris and other staff members have tried to show customers that a cheaper product would satisfy the requirement and cost the customer less, so they really are focussed on providing outstanding customer service. The tea and coffee are a bonus, and even my girlfriend looks forward to visiting the shop!

The North Face used to sell quality kit which lasted well, so it was worth the premium price. Recent kit purchases, including a duffel bag, have fallen apart, with clear evidence of poor workmanship and substandard materials. Sadly, their customer services have become disinterested in the customer, with responses being a lame copy and paste, showing no evidence of the original email having been read or considered. I have been a passionately loyal North Face customer for 20+ years, but on recent experience, I won’t buy from them again.

I am hosting a 40th birthday party for someone this weekend, with 8 guests, and this order was a critical component of those festivities. I received a confusing message last night saying that the order may or may not be delivered, because someone may or may not get round to picking it and putting it in a van. No further comms received, but from looking at the website and the link to Yodel, it would appear that nothing is inbound. There is no phone number to call, and the live chat is disabled. I've used Sunday Times Wine Club / Laithwaites for many years and never once had a single delivery issue. When there was an issue with a wine, contacting customer services was easy, and the issue was resolved outstandingly well. I'm still waiting on Naked Wines getting back to me, but so far I'm extremely disappointed by the shambolic situation. I don't plan to remain a customer if orders can't reliably be delivered. A new warehouse (as reported elsewhere) is not something that should affect me, basic management and logistics should mitigate any risks in that sense.

I bought a car from Eclipse 4 months ago however it has been the worst buying experience I’ve ever had. Awful customer service has made me feel angry, frustrated and of no value whatsoever as a customer to the business. As a former Army Officer, integrity counts for a great deal with me, but this engagement with Eclipse has reminded me that I may sometimes be naïve in believing the same of others. I agreed to buy the car on 2 conditions which we shook hands on; that the service history would be stamped with the stamps for the 2 missing services which had apparently been done, and that the 2nd key would be retrieved from the previous owner or a replacement obtained.

After 3 months, Eclipse had not made progress in either, and it was only the threat of legal action which brought apparent action, however final resolution was no less painful than the rest of the engagement. The service history had not been sent off, with just the mileage and servicing garage written in by hand (despite emails and voice messages from both parties talking about it being sent away and received back). I left my car with the garage for a new key to be coded as the original owner couldn’t provide, but on receiving it back, the new key did not have the boot unlocking functionality, and the old key which had previously worked fully, had lost it. The whole episode was so frustrating that I couldn't bear to deal any further with Eclipse and how they made me feel that I just walked away with it as it was, faulty.

Roy’s view (the owner) was that resolving the issues was a goodwill gesture, so I could not be insistent on expecting things to be done. I have wasted significant time chasing the resolution of 2 simple issues, routinely not having calls returned, and seeing no apparent desire of the part of the garage to do what was agreed and shaken on at the point of sale. I’d never buy from Eclipse again, and wish I hadn’t in this instance.

Sadly marked down for 2 reasons. The number plate was worn down on one corner of the visible side because the packaging did not protect it from being abraded in transit. Secondly it did not include all supplementary text I had selected when ordering the plate (manufacturer, bottom centre).