BoilerJuice.com Reviews 116,500

Service is ok, I feel pricing should be more fair with regards to delivery. If people are in need charging them 40% more than standard price is good business for yourselves but painful for those in ne... See more

At the time of ordering, BoilerJuice were 5 pence per litre cheaper than other suppliers serving my area and they delivered within two days despite me NOT having paid for a faster delivery. BoilerJu... See more

Great service. Easy to navigate the site. Good to know all the hard work , price comparisons, has already been done on my behalf. Deliveries are notified couple of days before & so far all on tim... See more

Excellent ordering process. Very easy.ordered for my mother who suffers from Alzheimer’s. I was asked her age, as she would be given priority delivery if the weather turned cold. Delivered within a w... See more

Not a criticism but an observation. I did not realise my order had been satisfied because I did not receive an email advising such. Additionally, although I frequently checked our mail box for an in... See more

Easy to get a quote and place an order....BUT if you all you want is a quote for the time being, you should expect multiple whiny e-mails saying "We noticed you didn't place an order with us", "Let us... See more

Better price than my usual local supplier. You do have to shop around each time you buy fuel. The Boiler Juice app makes it easy to buy your fuel. Remember there is a standing charge to add and 5% tax... See more

I had never used Boiler Juice before & being fairly new to having an oil tanker, I am still learning. The website was simple & I got the best price. Emails to keep me updated & delivery was as schedu... See more

Used them for few years but gradually declined and as problems arose was difficult to talk to anyone. Final straw was Christmas partner just xame home from major surgery and was promised oil 2 weeks... See more

Spoke to representative in company, first time ordering oil, new house. Helpful in most areas, Delivery was on schedule, would rather recepit of delivery in front door rather than put under lid s... See more

Have ordered from Boiler Juice rver since we moved here 10+ years ago. Excellent service. Always finds a fair price, especially if delivering to a bulk postcode area. Kept up to date re delivery. O... See more

Really poor experience with customer service. Our oil was not delivered, which we appreciate can happen. We called many times over several weeks but no one was able to answer why it wasn't delivered o... See more

Easy to order using the Boiler Juice app. I knew the price of the heating oil beforehand as Boiler Juice sends me updates on current prices. Order confirmed by email with an estimated delivery date. F... See more

Easy to use app kept informed of delivery day. Next would it be possible to let us know when delivery here as heating was on when he pumped oil into tank, which means sediment being drawn into boiler?... See more

Tried BoilerJuice again for about the 6th time in 18 months and yet again completely uncompetitive on heating oil prices. A couple of years ago they were generally in the ballpark but I won't bother g... See more

I’ve been really impressed with Boilerjuice since I started using them 4 years ago. They’re always prompt, their communication is excellent, and they consistently deliver earlier than the expected dat... See more

Ease of ordering, no hassle just select and pay and 700L of heating oil appear and actually a day earlier then forecast. We will be using Boiler juice again for sure. Thank you for a cheaper option.... See more

After waiting for a long lead time, 20 days, delivery is now late, a further 8 days. No communication. Promised call backs never materialised. Now almost out of oil, it's the middle of Winter and I am... See more

Good things first - competitive prices, prompt delivery and helpful customer services people. BUT - they don't make clear at order stage that you MAY incur a short delivery charge if they can't get a... See more

Easy to order and specify delivery date. I ran out of oil on the Thursday and decided we have immersion heaters for hot water we can survive with open fires until the following Tuesday. I quickly go... See more

Boiler Juice has been completely hassle free from start to finish. I never have to worry about checking oil levels anymore – everything is monitored for me. The app is excellent and keeps track of eve... See more

Obviously the price is the main attraction. It’s very easy to access website& compare with other companies. The delivery was far quicker than I expected, so I was slightly worried that the oil wouldn... See more

Website is easy to use, ordering is made simple, you know exactly what you are paying. Received both an email and text to confirm delivery date and oil delivered on confirmed date. No complaints, alwa... See more

Instant online quote(competitors in my experience don't do this out of office hrs).del at longest 2wks but normally sooner than quoted, I'm notified day B4 del to clear access ready, del wether Ur in... See more

Normally I would give you 5 *, however it appears that you don't pass all info onto your delivery contractors. I specifically ask for a small, 4 wheeled tanker as our house is extremely old and our wa... See more

Price ok delivery arrangements awful .email me to say would deliver on 30th December stayed in all day no delivery rang them up usual excuses would make further arrangements. 2days later came home to... See more

Booked delivery date and paid over £300 for heating oiltwo weeks in advance. No arrival on arranged day, after phoning they said it would be next day, then received email saying it would be another 3... See more

Very good delivery man. Polite and extremely helpful. Would give 2x 5 points if you would specify morning or afternoon delivery and 4x 5 points if this then includes a text time as his delivery progre... See more

I've given you four stars......excellent servjce...no complaints there. Ordered oil...giving a date for delivery..... You delivered earlier than expected...but I wasn't sure there would be enou... See more

Ordering process perfect got a text to let me know day before delivery so I could give the driver easy and clear access. Sadly the driver was very rude and was in so much of a hurry had no regard for... See more

Total confusion, being told that delivery would be on one date, so made sure all gates were available, but, no delivery. without notification. Then told a new date will be notified, which happened to... See more

Don't believe a word on their quote about the latest delivery date. We ordered a delivery of heating oil before or by a given date and it didn't arrive. There was no communication and when I contact... See more

Very very distressed ordered my oil last saturday told it woukd be delivered 9n thursday today i have been told they called but couldnt deliver as gate was locked we dont have a gate and tge doorbell... See more

placed order 4th Feb, due for delivery 12th, now 16th and no delivery but false promises each day "defintely be with you tomorrow". Now out of oil with 4 children in the home and boiler juice could no... See more

Second order from BoilerJuice, second time delivery is not by due date, despite long lead times. Customer service claimed there was a failed delivery with no given reason (again) Phoned the actual sup... See more

Boiler juice used to represent excellent value, recently they have become very expensive compared to their competition. They’re very slow at resolving issues and complaints. I once paid a premium for... See more

Order due 'on or before' 30th Jan, after having paid 2 weeks prior. When it didn't arrive after zero communication, having had to wait in all day, they said the order would be 'escalated'. Had to... See more

Ordered 22nd of Jan for delivery within ten days (so by 5th Feb). No updates whatsoever but that was ok. 4th Feb an email appeared just after 1 o’clock saying it would be delivered today,... See more

Non delivery of oil, now run out. When I phoned the supplier company Boiler Juice said they were using they had no record of the order. Told Boiler juice who said “nothing we can do”. Supplier now say... See more

Very competitive prices with several options on delivery dates and how they affect prices. The ordering process is very simple and quick with plenty of information on current price trends, and the opt... See more

Boiler Juice are a trust worthy company, they do everything to get you the best price for oil in your area, and the date they give you for delivery is either on that day or before. also one of the gre... See more

The driver was very considerate. The delivery of oil arrived on a bitterly cold afternoon,saw the vehicle reversing up the hill away from my property then waiting for five minutes.My 94 years old nei... See more

Prices are good and the connected app is fantastic. But they changed the re-order limit on the app without checking, leading to many cancelled orders. All sorted out by a super-friendly person on th... See more