Christies Direct Reviews 17,006

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the efficiency of the delivery service. Consumers appreciate the wide variety of options available and the excellent value for money. People are also very satisfied with the products they purchased, highlighting their effectiveness. The staff receives exceptional appreciation for their competence, helpfulness, and kindness. Reviewers mention specific staff members who went above and beyond to assist them, providing detailed information and personalized recommendations. Consumers also value the speed and reliability of the delivery service, with many reporting that their orders arrived on time and in perfect condition.

Based on these reviews

Rated 5 out of 5 stars

Reliable. Very Competent and Helpful Staff. If you need detailed information about a product you’re considering then ring them up. I was offered a video call demo on stand dryers when I needed a new o... See more

Rated 5 out of 5 stars

Christie’s is a brilliant company, purchased perfumes dog bath and grooming kits harnesses etc and they have came so fast and as expected. Large variety of options that are high quality and staff can... See more

Rated 5 out of 5 stars

Always ordered off christies for small stuff like brushes,restraints blades ect but decided to ring up when purchasing a bath. Got speaking to Rebecca who was absolutely brilliant at her job. Her comm... See more

Rated 5 out of 5 stars

I was trying to place an order but the system wasn't working correctly. I contacted Christie's and a lovely lady helped sort it all, she placed my order (even gave me a little discount and gift fo... See more

Rated 5 out of 5 stars

The customer service is beyond fantastic! I have placed 2 orders with Christies and both times I have been super happy with the orders and communication. I live on the Isle of Wight so deliveries ca... See more

Rated 5 out of 5 stars

Never had any issues on any of my purchases, whether that be electrical or anything else down to clipper blades, shampoo etc. items have always been delivered on time, and is always well packaged. Hig... See more

Rated 5 out of 5 stars

Great product , after a few uses, I can notice a big difference, in my dogs ears! He’s not shaking his head - or biting his paws! Very fast delivery .. I shall definitely be using this site again,... See more

Rated 5 out of 5 stars

Ordered the table bundle last month and honestly could not have been more helpful! I spoke with Rebecca in Sales and she was amazing! Ordered the table bundle and arranged a delivery date. Then added... See more

Rated 5 out of 5 stars

Prices and delivery are excellent. Called customer service about a query and the lady I spoke to could not have been more helpful. She resolved my query in the best way possible. Would definitely reco... See more

Rated 5 out of 5 stars

Really happy with my purchases. Bought a shampoo and a conditioner for my cavapoos and both were excellent for their coats. Delivery was very fast also. Would highly recommend and would purchase from... See more

Rated 5 out of 5 stars

I recommend shampoos and conditioners, this is the best product on the market that I have come across, my dog ​​regained a beautiful moisturized coat without problems such as tangles or felts. The dif... See more

Rated 5 out of 5 stars

Ordered the Groom Professional Baby Fresh shampoo & Cologne. Very pleased with my order they smell lovely I would definitely order more Groom Professional products from Christie’s Direct

Rated 4 out of 5 stars

Fast delivery Great products, great value I have deducted one star because they were running a deal, there supposed to be a Groom Professional shampoo with orders over €100 , which I have never rece... See more

Rated 5 out of 5 stars

Brilliant team, always happy to help on the end of the phone or live chat. Am offer I wanted had sold out of certain things but I was able to figure something out with the team, I was in a sticky spot... See more

Rated 5 out of 5 stars

From the moment I put my order in the service was brilliant so quick and easy I was kept updated from order to delivery and it arrived on time ,the carriage was very reasonable at just under £5 for 3... See more

Rated 5 out of 5 stars

I have always recommended Christie’s direct to all my groomer & Poodle owners for all their needs . They have a great selection and competitive on price . This order to be honest was not... See more

Rated 5 out of 5 stars

I just bought an EMI 2.0 for my beloved dog and I’m so surprised. At the beginning I wasn’t really sure to buy it for if it wouldn’t work or if my dog wouldn’t like it but is fantastic. My dog and you... See more

Rated 3 out of 5 stars

Delivery time was good and the usual Groom Professional baby fresh shampoo I always use is great, but I decided to try another scent ‘raspberry gloss’ as it was at a very low price and I was very diss... See more

Company replied

Rated 1 out of 5 stars

Really bad customer service. I bought a corded clipper from them and the clipper kept cutting out. I emailed customer service a few times over a couple of months and I’ve still got no response. The cl... See more

Company replied

Rated 5 out of 5 stars

My order was taking longer than expected but when I phoned the reason was quickly resolved and the customer service was very helpful and efficient. Good quality product also.

Rated 1 out of 5 stars

Christies Direct had buy 3 dog clippers blades .and you get one free as an offer one of the blades wouldn’t fit they are all for the A5 clippers . But one didn’t so they send out a replacement one and... See more

Rated 1 out of 5 stars

Awful customer care, not even apologises from them, when there products don’t arrive or go missing. Don’t buy anything!

Rated 1 out of 5 stars

Awful customer care, not even apologises from them, when there products don’t arrive or go missing, or even in a proper box, not the first time this happened, won’t shop here again lost my custom and... See more

Rated 1 out of 5 stars

After spending £300+ on a set of clippers that have faults with the charging dock after less than 4 months later. I contacted these and I have a video showing the issue. You can see i look after my eq... See more

Rated 4 out of 5 stars

I received an email to tell me that the table i wanted was back in stock.. Even though the table i ordered arrived damaged, Christies was very quick to replace with a new one and the damaged one colle... See more

Rated 5 out of 5 stars

I regularly use Christie’s as the products are of good quality and value for money. Furthermore, they are usually delivered within two days!

Rated 5 out of 5 stars

First of all the Groom Professional Tea Tree Oil shampoo was available for me to purchase and have shipped to Australia. It was very hard to find a company that stocked it in Australia. It was amazi... See more

Rated 5 out of 5 stars

Service was excellent, your lady couldn’t have more helpful, my 2 sets of clippers died within an hour of each other and she organised a good deal on a new pair and they were next day delivery

Rated 5 out of 5 stars

Great service, speedy delivery, good quality products Strawberry Bon Bon Colognes smells divine, thank you happy doggies happy mummy

Rated 5 out of 5 stars

Lovely product (precious drop), very well packed and really quick delivery. Customer service were very helpful too. Thank you.

Rated 5 out of 5 stars

The package arrived when they said it would, and the stuff I ordered arrived in perfect condition. I'll certainly be ordering again.

Rated 5 out of 5 stars

Rang up and talked to a nice man who was very polite. We talked what I was after and he answered everything in a lovely manner and I got a discount for my order so i was chuffed about that. Lovely exp... See more

Rated 5 out of 5 stars

Custer service very knowledgeable. Bought my new dog clippers and got a fantastic bundle free. Great company. Great service. Great choice.

Rated 1 out of 5 stars

they changed transport company by an order from 8 gallons shampoo the freight costs have gone up from 65 to 250 euros ,with me they lost an professional customer .

Rated 1 out of 5 stars

I bought a very expensive dryer from them for it to break 2 years later I get it fixed and find out it wasn’t brand new not once was I informed about this I was told this wasn't the first time this ha... See more

Rated 5 out of 5 stars

Very quick & easy to use website & practically next day delivery & great product at an extremely reasonable price

Rated 1 out of 5 stars

It says 1-2 days delivery on the website. I ordered on Friday, it’s now Wednesday night and still nothing?

Rated 5 out of 5 stars

Quick postage and clippers were a great price. Also got free shampoo and conditioner, very pleased.

Rated 5 out of 5 stars

Great customer service. Very helpful over the phone dealing with a gog clipper service and repair.

Rated 5 out of 5 stars

Excellent service, I purchase all my products from them and have done so for the last three years.

Rated 5 out of 5 stars

I am buying shampoo and conditioner for my dog. The quality is superb. The delivery is spot on. Recommend.

Rated 5 out of 5 stars

Very fast delivery, excellent quality products and I love my free bundle gift.

Rated 5 out of 5 stars

Amazing brush with carefully package and delivery! It worked perfectly, my cat loves it immediately

Rated 5 out of 5 stars

I havent used two of the products yet but they were recommended by my groomer. I am using the brush every day and it is great.

Rated 4 out of 5 stars

Really fast delivery. items packaged well. Web site painfully slow though

Company replied

Rated 5 out of 5 stars

Arrived quickly - and deshedding brush worked perfectly on our Labrador.

Rated 4 out of 5 stars

Good service. The Duke dog spray is nice but would prefer a little more masculine smell for my boys c

Rated 5 out of 5 stars

Great products and quick delivery! I think I had the items at home on day two. I'll be buying more items from DezignaDog!


Company details

  1. #134 of 273 best companies in Pet shop

Written by the company

Christies Direct was established in 1992 and have become one of the leading Dog Grooming Suppliers in the world. We stock one of the widest ranges of grooming products available anywhere and we are constantly developing and evaluating new products. We are constantly adding new ranges of products and our buyers are always searching for the best deals and promotions. We stand behind every product we sell and we guarantee 100% satisfaction. Our prices are always competitive and if you are looking for a bargain, then check out our clearance items.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Reliable and Great Service

Reliable. Very Competent and Helpful Staff. If you need detailed information about a product you’re considering then ring them up. I was offered a video call demo on stand dryers when I needed a new one which arrived next day. Highly recommended company for dog items

27 January 2025
Rated 1 out of 5 stars

DO NOT WASTE MONEY ON CLIPPERS.

After spending £300+ on a set of clippers that have faults with the charging dock after less than 4 months later. I contacted these and I have a video showing the issue. You can see i look after my equipment, to be told that they want me to return the equipment (and me be out of work for god knows how long causing me loss of earnings) and they will decide if warranty will cover it. Then if not I would have to pay for repair. I WISH with every bone in my body I never put as much money into this business as I did because they are disgusting. Lesson well learnt. I will be sticking to another company and if you want to use a 5* company with respect and care towards their customers... do not use this company, go to groomers world. They care about their customers but these do not. Won't repair something covered under warranty without you losing money to do so. Disgraceful company and I am reporting these to trading standards. I have evidence of everything. I gave you chance to sort it but you dont care so im done caring too

17 October 2025
Unprompted review
Rated 4 out of 5 stars

Fair enough

Good service. The Duke dog spray is nice but would prefer a little more masculine smell for my boys c

22 September 2025
Rated 1 out of 5 stars

SELLING USED ITEMS

I bought a very expensive dryer from them for it to break 2 years later I get it fixed and find out it wasn’t brand new not once was I informed about this I was told this wasn't the first time this has happened and im utterly shocked STAY AWAY FROM THIS COMPANY!!!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Great company! Great customer service!

The customer service is beyond fantastic!
I have placed 2 orders with Christies and both times I have been super happy with the orders and communication. I live on the Isle of Wight so deliveries can take a little longer.
Thank you so much for helping me set up my business! I would like to extend special thanks to Amanda and Mark who went the extra mile to help me.

24 September 2025
Unprompted review
Rated 1 out of 5 stars

Awful customer care!

Awful customer care, not even apologises from them, when there products don’t arrive or go missing. Don’t buy anything!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Your one stop shop for grooming essentials!!

Christie’s is a brilliant company, purchased perfumes dog bath and grooming kits harnesses etc and they have came so fast and as expected. Large variety of options that are high quality and staff can not do enough for u to get you best deal. Amanda in particular has been nothing short of a pleasure to deal with, so helpful knowledge and kind throughout. Highly recommend!!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Replacememt

I was trying to place an order but the system wasn't working correctly. I contacted Christie's and a lovely lady helped sort it all, she placed my order (even gave me a little discount and gift for all the issues) we were having. Sent the order for confirmation and sent a secure payment link.

When the order arrived a couple of bottles has leaked all over. I called and spoke to a kind gentleman who promptly arranged for the two replacements for the damaged items, which came within 2 days.

I couldn't fault these lovely members of staff. Thank you for being so helpful and kind.

26 August 2025
Unprompted review

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