Ember Reviews 86

They set example how to deliver bus service. Friendly drivers, 5star customer service, non problems retrieving items left in the bus. Buses are well maintained and electric, with wifi and usb sockets... See more

We use Megabus occasionally but tried Ember for a change. We’ll now stick with Ember. Quiet, no rattling, smooth, clean and comfortable, Ember takes bus travel to a new, higher level. My car might be... See more

Tom took us to Dundee last Saturday, and despite the weather conditions, got us there safely. The road was closed near Cupar Angus, due to flooding. He calmly searched for another route, despite havin... See more

Amazing coach service that is actually reliable and runs like a dream. Friendly drivers, comfortable and clean on board. Very reasonable prices compared to Stagecoach or trains when travelling long... See more

First coach journey for years, from Edinburgh (Corstorphine) to Perth, and it was a joy from booking online (so simple) to the journey itself (friendly driver, good seats, easy-to-connect-to wifi). T... See more

Never had a problem. Very transparent and informative about what is going on e.g. Delays and cancellations. Can get a full refund from them very last minute which is great if plans change for any rea... See more

Not a fan of this service at all. Whilst I’m sure Ember will be well satisfied at how packed the coaches are, as a traveler it’s a very tight squeeze. It maybe wouldn’t be such a problem, but t... See more

First time travelling with Ember from Inverness to Glasgow. Great journey with no stops. I left my Kindle on the bus and discovered this half an hour after arriving at Buchanan St. Emailed ember suppo... See more

For the past 8 weeks the E3 from Glasgow to Dundee on Fridays has been late. And by over ½hr sometimes. You cannot expect people to wait out for that length of time in the cold of winter. If it is AL... See more

Even though the site leads you to believe Inverurie is a pre book stop for Aberdeen,this is complete rubbish,you can only travel north from Inverurie,and only to Keith and beyond from Aberdeen.The E7... See more

Brilliant service, will definitely use again! I recently took a trip with them from Glasgow to Inverarnan to do a section of the West Highland Way. The online booking service was super easy and... See more

Travelled from Keith to Elgin return and both buses were punctual, easy to book online, reasonable price, clean and comfortable and both drivers were very nice. Also I was the only passenger so no bot... See more

I took the bus from Aberdeen City Centre to Edinburgh Airport and vice versa. No complaints about the bus, the price, the communication and the driver. All good. However I had to get off at Aberdeen... See more

Travelled by Ember for the first time this week on a trip to Dundee and back. It's been many years since I travelled by coach and I'm scarred by the memories but I with my concession card in hand I to... See more

Cold… Fort William to Glasgow return, on both journeys I was cold, I could feel cold air blowing. Which made the journeys uncomfortable. Other than that, the bus was comfortable with good facilities

Traveled with ember from Edinburgh to Glencoe, Kerry was my wonderful driver, she went above and beyond to make my experience into one I would never forget. If you are deciding between taking a... See more

Travelled between Dundee and Edinburgh and it was brilliant! Seats were comfortable and USB seemed to be fast charging which was brilliant compared to other coaches and trains I've been on. Leg room a... See more

Brilliant bus service that puts megabus and stagecoach to shame. Really comfortable seats with adjustable head rest. Charging port and WiFi both worked. Helpful driver that informed me paying online w... See more

I had a very positive experience with Ember Bus. The bus was delayed by around 90 minutes due to the A9 being closed, which obviously wasn’t ideal. However, what really impressed me was the customer... See more

I have used this multiple times now on journeys to Glasgow and it has been amazing every time, friendly staff, clean busses, quick transport and comfortable seats it's amazing even on overnights

Ember 4 bus 10.05 Fort William to Edinburgh. Driver was lovely and helpful. It’s just so nice not having to trail to Glasgow to get the Fort William Bus. Really delighted it only took four hours. Ple... See more

I travelled from Fort William to Edinburgh on Friday 2nd may 2025, and travelled back from Edinburgh to Fort William Tuesday 6th may 2025. Outstanding bus service from Ember. The journey was super c... See more

First trip on the E7, Inverness (from Elgin) - Aberdeen Ember bus today and it was an absolute delight. Comfortable, quiet, smooth and we were in Aberdeen in excellent time. Lovely driver who was v... See more

I was informed timeously by text that our bus to Edinburgh would be delayed by approximately 6 minutes, which it was. This was not a problem. Same again with our return journey, the delay being arou... See more

This is the second time i am using Ember and the experience so far has been fantastic. The journey is seamless from start to finish, from the online booking system to the journey itself. I was... See more

Honestly easily tops as best coach service in all of the UK as of now. Their bus drivers honestly are very friendly, the way you book for a ticket is actually really easy. And I like the fact that the... See more

Had the longest trip ever from Glasgow to Dundee due to no fault of Ember - severe congestion, roadworks. The poor driver even ran out of driving time so we had to wait for a replacement driver. Took... See more

Due to staff illness bus had to stop in Stirling that’s ok and can’t be helped. But then the driver tells us they won’t be sending another bus and limited seats on the next. Quite happy to just dump y... See more

Booked Ember from Ballater to Drumoak 3 hours before, fantastic service, bus on time, clean warm and very comfortable, many thanks to Tom our driver

Wow, best coach I've been on. I was sceptical how much of a difference the electric would make but wow! Not only is it a very smooth ride, but you can tell that the interior has been crafted with the... See more

the online suport team were verry helpfull ,i had just missed the booking window and i messeged online where laura helped me change my ticket within minutes

We were on the 10.42 from Edinburgh to Forfar on 23/11/25 and cant thank the drivers enough for doing an excellent job. Customer service second to none. Ember always my first choice when travelling. T... See more

Perfect journey on a miserable wet winter day from Inverness to Glasgow on the 0900 service. Coach was immaculate and the driver was excellent and friendly. Definitely a cut above any other service I... See more

Inverness to Glasgow in a cosy comfortable recliner seat with good WiFi what’s not to like. Friendly driver and easy booking via the website will definitely use again.

Great service. Clean, comfortable and has a toilet. However The drivers drive way way way too fast. Literally all of them. One driver performed an overtaking manouver as we were entering Dinnet, ac... See more

Used the bus service from Elgin to Inverness. The bus was new and clean and best of all there was nobody else on it 😁 The driver was friendly and helpful, I think the journey cost £5 which is a great... See more

The customer service was outstanding when I reported leaving a bag on a late night bus. They responded overnight to say the bag had been recovered and gave me options for its return. Within 12hrs the... See more

An absolute easy five stars from me. Funny how most people only ever review when they have a complaint. Well... Not here. Probably the best bus service I have ever had. Picked up and asked my name.... See more

Having prevoius problems with Ember ' I would thoroughly recommend using them again , They helped me out after a difficult situation I was put in i could not predict or them at no fault of the... See more

Excellent service from Elgin to Inverness then to Glasgow. lovely spacious comfortable buses . The only issue I had was the time allocated for changing buses in Inverness a suggestion I would make is... See more

I followed three Ember coaches travelling in a close convoy at 45mph on the A9 north on 4/7/25 for nearly an hour. There was over two miles of a tailback. Not once did the coaches th... See more