Greatmats.com Corporation Reviews 9,592

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the products offered, highlighting their excellent quality and perfect match for their needs. Consumers also appreciate the ease of installation and the attractive finished look, with many noting the seamless connections between tiles. People consistently praise the delivery service for its timeliness and efficiency. The ordering process is described as super easy, and the customer service receives accolades for being helpful and courteous. Reviewers highlight the positive experience with customer service representatives, who guide them through the order process and ensure they get exactly what they need.

Based on these reviews

Rated 5 out of 5 stars

The tiles are absolutely perfect! They created an amazing dance floor (over carpet) in our livingroom. We ordered them by phone Monday. They were extremely helpful in helping us get exactly what we... See more

Rated 5 out of 5 stars

Amazing customer service who helped guide me through my order process. The match were wonderful and do not have any of the awful rubber smell. Smells that a lot of other companies have issues with.

Rated 5 out of 5 stars

Phone assistance was very helpful and courteous. Samples that were sent to us made it easier to choose the right product. Installation was really simple and the end result is attractive and works as w... See more

Rated 5 out of 5 stars

I called Greatmats with questions about their floor tiles and I received friendly, personable advice on selecting the best tiles for our basement workout area. I ordered samples so we could see the co... See more

Rated 5 out of 5 stars

I’m working on a new gym start-up with a friend. We are at base one on knowledge and details regarding products. Eric, the Greatmats sales representative, was very patient, knowledgeable and easil... See more

Rated 5 out of 5 stars

Ordering was a snap (pun recognized, not intended). Flooring replaced the floor in a craft room originally covered in 70's shag. Flooring fit perfectly, snapped together easily and until you enter th... See more

Rated 3 out of 5 stars

Delivery was timely! Mats did not fit well together. Some gaps are as large as 1/8” to 3/16” when there should not be any gap at all. Mats appeared to come from different lots or cut from different m... See more

Rated 5 out of 5 stars

Transformed the women’s center part of my gym… the ladies love them for the morning and afternoon workouts while my boxers love the rest of the time easy to clean durable for all the traffic no ankle... See more

Rated 5 out of 5 stars

Just finished installation yesterday, so our experience with them is new. We used them to cover our whole basement to keep our feet out of the water that seeps through cracks after rain. Easy to wor... See more

Rated 5 out of 5 stars

The flooring in the St. James Caring Center Thrift Store was more than 50 years old, with no finish remaining on the tile, and it had become an eyesore. After extensive research, we chose the Max T... See more

Rated 5 out of 5 stars

Great product and best price per square foot I found. Shipped ahead of schedule. I was impressed by the courteousness of the driver, who moved the pallet up my driveway (something I was not looking... See more

Rated 5 out of 5 stars

I was in need of a product that would work well for my basement gym floor. Having used rubber mats in the past that trapped in moisture and caused mold issues, I needed something that would work for m... See more

Rated 5 out of 5 stars

Fast and quality, the only two things I hoped for:) But was also pleasantly surprised at the mats ability to self heal any dents from heavy table legs on them. I more less assumed the worse on that... See more

Rated 5 out of 5 stars

We have purchased mats for the past 35 years, from small clubs to commercial schools, and this was hands down the best experience from start to finish. The best pricing and quality, everything was smo... See more

Company replied

Rated 1 out of 5 stars

We have been waiting for our complete order. We received most of it within 4 days, but since then it has been 10 additional days with no idea when we can start our project. This is very frustrating!... See more

Company replied

Rated 5 out of 5 stars

This Greatmats floor tile was exactly what I needed. The quality is excellent, and the color and finish matched perfectly with the desk I purchased—it looks like it was designed to go together. Instal... See more

Rated 5 out of 5 stars

I was looking for mats that would work over my rubber roof. Customer service was very helpful in selecting the appropriate mats. I ordered them and installed them myself. (I am a senior citizen wit... See more

Rated 5 out of 5 stars

When I first saw the garage interlocking tiles, we immediately knew that's what we wanted for our garage. Once we picked our colors, it was a matter of getting the look we wanted based on a few videos... See more

Company replied

Rated 5 out of 5 stars

Jake was very helpful when it came to purchasing mats for my indoor preschool play structure. I didnt need very many but he sold me exactly what I needed. They arrived very quickly and the pallet was... See more

Rated 5 out of 5 stars

Communications were a little under rated. Not once did the email promised ever show up and I looked in spam folder etc. The product appears as advertised fits my preexisting tiles as I hoped and was d... See more

Rated 1 out of 5 stars

My delivery is over 10 days past the date given as delivery. Several days in a row now I have called Estes and have been told it will be out the next day and yet I am still sitting here waiting,.. Per... See more

Company replied

Rated 2 out of 5 stars

I want to start off by saying that I received the product in perfect condition and a very timely fashion. But I had ordered black Matts not mixed with other colors just black, you do offer other c... See more

Company replied

Rated 3 out of 5 stars

I have bought multiple wall pads before this is first time that I ever bought same and they did not come with wall backets or "J bends and it was not clear "even though I did not ask". I had asked... See more

Rated 5 out of 5 stars

This product is exactly as promoted. Ordering was easy, shipping was quick, and installing 10 cases on outdoor concrete was done by seniors.Piece of cake! Now looking around for future projects f... See more

Rated 5 out of 5 stars

This shipment came very quickly in manageable-sized boxes. The quality of the mat squares was impressive. Excellent quality control. Every box had an inspection tag, and not one mat had a problem.... See more

Rated 5 out of 5 stars

Shipping was a little slow and costlier than anticipated. That said, you get what you pay for and Greatmats delivered. Super high levels of customer service --- everyone I interacted with was very hel... See more

Rated 4 out of 5 stars

I've been buying and using products like this for 25 years for trade show booths and photo/video shoots. The Greatmats product is as good as anything else I've used and is priced at a great bargai... See more

Company replied

Rated 5 out of 5 stars

We had a lot of obstacles to work wall mats around (light switches, electrical sockets, thermostats, fire extinguisher, wall signage, internal and external corners, etc). We measured twice and consul... See more

Rated 5 out of 5 stars

The selection was informative to size and type flooring I ordered. The ease to make the purchase was easy. I actually did not get the information about my product being shipped( for some reason it was... See more

Rated 5 out of 5 stars

This is some high quality gym flooring at such a great price. Installation is easy and everything is sturdy. I highly recommended this product. It was perfect for my home gym in my garage. A lot of ot... See more

Rated 5 out of 5 stars

The product was well-made and simple to put together. Our order was complete. But the best part about our experience was the technical information and tutorials on the website: very detailed, includin... See more

Rated 5 out of 5 stars

The carpet is great quality and arrived just as expected. It’s been a few days since we put it down, and already the seams are disappearing! (My biggest fear with carpet tiles). We are 100% satisfied... See more

Rated 4 out of 5 stars

The product came as ordered in good condition. Certainly important to have the right person for Installation. Would be nice if hardware came with order. Plan to order extra rails and Velcro strip... See more

Rated 2 out of 5 stars

I found these mats because they were advertised as being a good option to create a gym floor over existing carpet. Ive found they are not a good option for a home gym floor because they are pretty t... See more

Company replied

Rated 4 out of 5 stars

Mats were completed ahead of schedule. I have omitted one star due to the shipping company. Shipment was placed on my driveway without any communication. I was fortunate that there was no damage. I... See more

Rated 4 out of 5 stars

Update: Greatmats reached out to me and took care of the one mat! Exceptional outreach - and kudos and thanks to them! Also, to be clear, the shipment issues below were with FedEx, I beli... See more

Rated 5 out of 5 stars

Arrived fast, easy to put the squares together, edge pieces also easy to put into place, bright colors, good depth, the completed 8 x 8 mat stays in place on the wood playroom floor - great for the li... See more

Rated 1 out of 5 stars

Product is great. I'm very happy with Greatmats and have used them many times. On this particular order, I wanted to delay ordering, due to my travel schedule. Rep insisted on making the sale, sayi... See more

Company replied

Rated 5 out of 5 stars

We needed something to cover cracked and mismatched concrete around our pool and these outdoor patio tiles did the trick and look great! They were easy to install and are comfortable to walk on. We pl... See more

Company replied

Rated 2 out of 5 stars

Stay away from these mats if you plan to buy replacements in the future. I purchased standard color wood grain mats, they sent out 90% one color, and 10% a noticeable variation (color/pattern)... See more

Company replied

Rated 5 out of 5 stars

Communication is absolutely top notch with this company. And that is something I truly appreciate. With the many products available, their staff Could have recommended anything and I would have gone... See more

Rated 1 out of 5 stars

These playground tiles will leave marks on everything they come in contact with. Our kids come in looking like coal miners with marks on their clothes and skin. Shoes leave marks on the floors insid... See more

Company replied


Company details

  1. Flooring Shop

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service who helped…

Amazing customer service who helped guide me through my order process. The match were wonderful and do not have any of the awful rubber smell. Smells that a lot of other companies have issues with.

22 January 2026
Rated 5 out of 5 stars

Look great

Look great, good quality, and fast shipping. Will definitely buy from them again.

20 December 2025
Rated 5 out of 5 stars

Great product and best price per square…

Great product and best price per square foot I found. Shipped ahead of schedule. I was impressed by the courteousness of the driver, who moved the pallet up my driveway (something I was not looking forward to) and all the way into my garage.

26 January 2026
Rated 5 out of 5 stars

Great products and team!

Kaitlyn was awesome to work with. Responsive and helped provide the most affordable solutions. Really enjoying our golf simulator carpet!

21 January 2026
Rated 1 out of 5 stars

Poor Customer Service

TL;DR: The communication and delivery timeline did not align with what was originally promised, and I am very disappointed with the level of customer service.

Before placing my order, I was told the processing time would be 2–3 business days, with shipping taking 2–5 business days. I placed my order on Tuesday, 1/13/26 (it was after hours so they did not get the order until the following day - even with that I expected my order to ship Friday). When I called for an update on Tuesday, 1/20/26, I was told the order would ship that afternoon and that I would receive it on Friday, 1/23/26.
By Wednesday morning I had not received a shipping notification, so I emailed my sales representative, Kaitlyn Smith, but never received a response. I called back on Wednesday afternoon and was told the order actually shipped that day, not Tuesday due to a truck issue, but that delivery would still occur on Friday.
I contacted the shipping company on Friday for a delivery update, I was informed that the delivery would not occur until Tuesday of the following week. Due to a snowstorm, the delivery was then rescheduled for today (Friday, 1/30/26); however, I received another call stating there was an additional truck issue and the delivery would be delayed yet again, now supposedly until tomorrow.
On Friday (1/23/26), I spoke with the head of customer service and was basically told, “Too bad, sorry for your bad luck.” Overall, the communication and delivery timeline did not align with what was originally promised, and I am very disappointed with the level of customer service.

30 January 2026
Unprompted review
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

We are truly sorry for the delays associated with this customer's order and that they feel they did not receive the level of service they expected. We engaged in multiple conversations with them, explaining that the estimated shipping and transit times are provided as a courtesy to assist with planning, but that they are not guaranteed dates. While explaining the delivery issues during our conversations, we did let them know that we do not have control over the freight company's schedule, but that we did reach out to obtain any possible updates that we could get. Customer service is very important to us, and we definitely did not intend to make the customer feel as though they were being dismissed or uncared for.

Rated 5 out of 5 stars

Fast, easy upgrade to our space

I really appreciate the quick turnaround, from the ease of ordering to the fast delivery. Assembly was simple and straightforward, and the upgrade to our (concrete basement) space was immediate. Looking forward to future orders to complete the project. Thank you

16 January 2026
Rated 5 out of 5 stars

So much better than renting carpet and…

So much better than renting carpet and padding from show. Admittedly, it takes a little bit of time to setup, but I think that the padding is so much better on my feet and knees. Looks good and the company is easy with which to work.

13 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look