The tiles are absolutely perfect! They created an amazing dance floor (over carpet) in our livingroom. We ordered them by phone Monday. They were extremely helpful in helping us get exactly what we... See more
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Company details
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Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.
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Contact info
117 Industrial Ave., 54858, Milltown, United States
- 877-822-6622
- [email protected]
- www.greatmats.com
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great product easy to install
Fast delivery and Great product sales dept very helpful easy to work with
great customer service!!
Terrific Order of Rubber Mats.
Order came quickly, good price, lovely lady to deal with on the phone, it installed easily. All positive!
Amazing customer service who helped…
Amazing customer service who helped guide me through my order process. The match were wonderful and do not have any of the awful rubber smell. Smells that a lot of other companies have issues with.
When we called to order the product
When we called to order the product, the young lady that was on the phone was very very helpful. The installation of your product is very simple and very affordable.
Look great
Look great, good quality, and fast shipping. Will definitely buy from them again.
Great product and best price per square…
Great product and best price per square foot I found. Shipped ahead of schedule. I was impressed by the courteousness of the driver, who moved the pallet up my driveway (something I was not looking forward to) and all the way into my garage.
I absolutely loved the product and the…
I absolutely loved the product and the final results looks amazing!
Good buying experience
Friendly, easy to work with, and able to deliver before earlier than antisipated.
Customer service A+
Great products and team!
Kaitlyn was awesome to work with. Responsive and helped provide the most affordable solutions. Really enjoying our golf simulator carpet!
Prompt delivery and good product worked…
Prompt delivery and good product worked great
Poor Customer Service
TL;DR: The communication and delivery timeline did not align with what was originally promised, and I am very disappointed with the level of customer service.
Before placing my order, I was told the processing time would be 2–3 business days, with shipping taking 2–5 business days. I placed my order on Tuesday, 1/13/26 (it was after hours so they did not get the order until the following day - even with that I expected my order to ship Friday). When I called for an update on Tuesday, 1/20/26, I was told the order would ship that afternoon and that I would receive it on Friday, 1/23/26.
By Wednesday morning I had not received a shipping notification, so I emailed my sales representative, Kaitlyn Smith, but never received a response. I called back on Wednesday afternoon and was told the order actually shipped that day, not Tuesday due to a truck issue, but that delivery would still occur on Friday.
I contacted the shipping company on Friday for a delivery update, I was informed that the delivery would not occur until Tuesday of the following week. Due to a snowstorm, the delivery was then rescheduled for today (Friday, 1/30/26); however, I received another call stating there was an additional truck issue and the delivery would be delayed yet again, now supposedly until tomorrow.
On Friday (1/23/26), I spoke with the head of customer service and was basically told, “Too bad, sorry for your bad luck.” Overall, the communication and delivery timeline did not align with what was originally promised, and I am very disappointed with the level of customer service.

Reply from Greatmats.com Corporation
Fast, easy upgrade to our space
I really appreciate the quick turnaround, from the ease of ordering to the fast delivery. Assembly was simple and straightforward, and the upgrade to our (concrete basement) space was immediate. Looking forward to future orders to complete the project. Thank you
So much better than renting carpet and…
So much better than renting carpet and padding from show. Admittedly, it takes a little bit of time to setup, but I think that the padding is so much better on my feet and knees. Looks good and the company is easy with which to work.
Great product at a fair price delivered…
Great product at a fair price delivered when they said it would be!
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