Groupon Reviews 68,323

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the discounts available on a wide variety of products and services, from oil changes and massages to software and local experiences. People highlight the helpfulness and politeness of the staff in various businesses purchased through the platform. Consumers also mention saving money and discovering new places and services they might not have tried otherwise, thanks to the discounts offered. However, some reviewers report ambiguous experiences regarding the service and the products. Some people express concerns about pricing discrepancies, unexpected charges, and the value of certain purchases. Consumers also report issues with the validity of software licenses and difficulties in obtaining refunds for faulty items.

Based on these reviews

Rated 4 out of 5 stars

Groupon has been very helpful when it comes to saving money. This particular purchase was for an oil change saved 40 dollars. If I had one complaint and im sure its as much my fault as theirs but loca... See more

Rated 3 out of 5 stars

Three stars only because I found the best merchant ever through Groupon. Otherwise I have to say I felt cheated when I learned the merchants regular pricing for the exact service is actually cheaper t... See more

Rated 5 out of 5 stars

Purchased couples massage at local oceanfront hotel & spa. The massage was well done-relaxing room. The spa had separate locker rooms-relaxation rooms and hot tubs that were perfect end to the massage... See more

Rated 5 out of 5 stars

First time going here This place is very clean and I appreciated no perfume smells since smells make me congested. The staff was friendly and clean. The body massage, was awesome and I enjoyed the f... See more

Rated 5 out of 5 stars

I really love Groupon. I have purchased movie tickets, fruit bouquets Edible Arrangements, software, forklift, HIPPA, and Blood Borne Pathogen certificates, Dove body wash, college books, food coupons... See more

Rated 5 out of 5 stars

I call this my risky business buddy. 😏 Discounts avalible makes me less apprehensive about trying something new. We have tried so much stuff every meal kit (please add Martha Stewart's Marley meals),... See more

Rated 5 out of 5 stars

Serene Touch Wellness Massage, Matthews, NC. Nia did such a fantastic job! She is so attentive to her customer’s needs and checks in to make sure everything’s right (pressure, temperature, etc.). She... See more

Rated 5 out of 5 stars

Fast service at Valvoline in Norwalk. Went above & beyond sharing information & checking items nit normally checked like the air filter & INSIDE cabin air filter. Since my last visit to another Valvo... See more

Rated 2 out of 5 stars

Leaving the review as requested to get my life long licence for office 24pro plus. It took two and a half days to get it activated, having used there system to the full on more than one occasion, to... See more

Rated 5 out of 5 stars

Grandparents looking for fun outing with grown son and two grandkids(10 & 16). This Groupon for Gator Golf in Cape Canaveral was just great and made it affordable!! 1st, the two 18 hole courses were v... See more

Rated 5 out of 5 stars

386 A Fusion of Fine Eating is an evening for tantalizing your taste buds. Delicious dinners, fresh dinner ideas, without the usual menu items of so many area restaurants. The use of a Groupon allowed... See more

Rated 1 out of 5 stars

I purchased a Groupon for Parking Spot Phoenix. I received an error message something went wrong, so I started over and was successful in purchasing the item the next day my billing shows 2 purchased.... See more

Rated 5 out of 5 stars

We celebrated my daughter’s 13th birthday at Funtrackers and had an absolutely amazing time! The go-karts were a huge hit with everyone—fast, fun, and exciting! The bumper boats were a blast (and yes,... See more

Rated 1 out of 5 stars

Tout est compliqué au maximun, pour arriver à un résultat décevant. Pas cher, mais ça vaut pas cher! Everything is overly complicated, only to achieve a disappointing result. Cheap, but not worth i... See more

Rated 5 out of 5 stars

After searching to purchase Office 365 software, came across to GROUPON. Found it here not only for less money but for LIFE! I don't mind this being 2024 (works the same) don't have the yearly renewal... See more

Rated 5 out of 5 stars

I absolutely love using Groupon! It’s become my go-to for discovering amazing deals on everything from self-care and beauty to fun local experiences. I’ve saved so much money while still enjoying high... See more

Rated 5 out of 5 stars

Purchasing was fast & easy. Also super easy to pull up on the app at the restaurant. The restaurant was ok, the chicken wings were amazing & my drink was wonderful, but the burgers were much smaller i... See more

Rated 2 out of 5 stars

When purchasing flowers, an $80 (regularly priced) purchase should account for a decent sized bouquet. A $2 vase, with a small bunch of carnations combined with a few mini rosebuds, really doesn’t co... See more

Company replied

Rated 5 out of 5 stars

Had a great experience in Niles, IL. I went to the spa with two friends to celebrate a birthday and start the week at a slower pace. The staff and attendants were welcoming and attentive. I enjoyed th... See more

Rated 5 out of 5 stars

We had such a great experience using Groupon on our family vacation! We were able to save a ton of money on go-kart tickets and arcade passes for the kids — and they had an absolute blast. The process... See more

Rated 1 out of 5 stars

Groupon is running scams with it's voucher system. For certain items it will not include the cost of shipping but offers a refund to give you confidence in making the purchase. In order to find out th... See more

Rated 2 out of 5 stars

Groupon is a love/hate thing for me. The discounts look great, but too often the fine print kills it - limited boking dates, awkward redemption rules, or offers that aren’t usable when you actually ne... See more

Rated 1 out of 5 stars

Bought software from seller Groupon. The licence was revoked after a month and the seller wouldn't respond. Tried to contact Groupon with no success. The process for guest purchases did not work, ther... See more

Rated 1 out of 5 stars

Purchased a product key to Microsoft Office. It didn't work as the company was not selling genuine Microsoft keys (despite the advert saying they were). Refused to refund me. Awful company, avoid at a... See more

Rated 1 out of 5 stars

Purchased a product key to Microsoft Office. It didn't work as the company was not selling genuine Microsoft keys (despite the advert saying they were). Refused to refund me. Awful company, avoid at a... See more

Rated 1 out of 5 stars

Purchased from a merchant software code that was invalid. Merchant wouldn't refund, raised request with Groupon. Groupon refered back to merchant after merchant said that Groupon to refund. Onlin... See more

Rated 1 out of 5 stars

GroupOn sucks for businesses providing services. They push you to do large discounts, then they add random discounts without informing the merchant. By the time they take their cut, you're loosing... See more

Rated 1 out of 5 stars

I purchased several photo albums from Groupon to be used at printerpix. Albums arrived extremely damaged and two of them were missing out of the box. I could not get customer service from Groupon or... See more

Rated 1 out of 5 stars

Appalling service. Faulty item sent as Christmas gift. Used and not authentic.requested refund and returned. Returned weeks ago and no refund received . Sent messages but no reply . How do I get a re... See more

Rated 1 out of 5 stars

I bought a Groupon for a massage and facial from Style and Elegance by Alexa on February 3, 2026. Confirmation was received at 11:42 PM, meaning it was purchased 18 minutes before February 4. The b... See more

Rated 1 out of 5 stars

I purchased Calvin Klein boxer shorts off Groupon on the 7th Nov 25. When they didnt arrive before christmas, I started emailing them. After alot of back and forth, in January they issued me with Grou... See more

Rated 1 out of 5 stars

Be careful with anything you purchase on Groupon. Big time False Advertisement. It’s not what it seems. Be cautious because no refunds is allowed. PERIOD!!!!!!!!!!!!!!!!!!!!!’ I really wanted to give... See more

Rated 1 out of 5 stars

Seller misrepresented a year long license for 60 days only after redeeming the voucher then the code didn't work. Groupon chat support was 100% unhelpful assuming it was my fault on both counts. Ebay... See more

Company replied

Rated 2 out of 5 stars

We were trying to find a company to clean out our dryer vent. I wound up buying several different Groupons only to find out that those companies didn't actually service my area. There is no legitima... See more

Company replied

Rated 3 out of 5 stars

Please read all fine print. The service worked for me because I needed at home services, and the visit served its purpose. Please note: the complete car service is LIMITED to simple vacuum n exterior... See more

Company replied

Rated 1 out of 5 stars

I bought a Groupon and after buying it, Groupon changed the Terms. Then, I find that the Groupon must be redeemed by going through some steps that are impossible to perform because the redemption cod... See more

Rated 1 out of 5 stars

I purchased 3 treatments of microdermabrasions with enzymes, the merchant lied and said that I didn't disclose my at home treatment plan, when I showed her a picture. Now Groupon keeps sending me a... See more

Rated 1 out of 5 stars

Booked a tour. Would not accept credit card information. Checked the numbers and re-submitted several times. Then it would not accept a coupon. Backed out, started over and everything worked perfect... See more

Company replied

Rated 3 out of 5 stars

We tried it, and they honored the coupon discount we presented before we were seated, which might explain the long wait to be served, about 20 minutes. We explained it was our first time there and did... See more

Company replied

Rated 1 out of 5 stars

I have had coupons from Groupon several times recently and they are usually very good vaue for money. But, the customer service I experienced lately was frustrating and appalling. I booked an e... See more

Rated 1 out of 5 stars

They don't deserve not even ONE STAR. Purchase Microsof365 PROPLUS on 2/6/2025 after several attempt was not able to install. Besides they are in England it takes 24 hours for a respond. then they w... See more

Company replied

Rated 5 out of 5 stars

Félix at Motoro Cars went over & above on service & pricing. The waiting area very clean and modern. Free coffee and ice cream! Excellent work performed. Did a full synthetic oil change and got 4 new... See more

Rated 5 out of 5 stars

I bought a Microsoft Office license package through Groupon and it was a great experience. The order process was simple, the activation details came quickly, and the step-by-step instructions made i... See more

Rated 1 out of 5 stars

I was really disappointed with my experience. The deal advertised one price, but I ended up being charged more than expected. I double-checked the fine print and still don’t understand the extra char... See more

Rated 1 out of 5 stars

The Botox I received gave me undesirable results. I was sick with pneumonia for two weeks but informed the salon of my unhappy experience by the time o was well enough to travel two hours back to the... See more

Rated 5 out of 5 stars

5 Stars! Unbeatable Price, Lightning-Fast Service I purchased MS Office 2019 Pro Plus from Keys Empire, LLC on Groupon for less than $10—unbelievably inexpensive! The service from the seller was in... See more

Rated 5 out of 5 stars

what made my experience great. Ancient Alternatives offers incredible knowledge and wellness Blending time healthy practices with natural healing mind and soul that nourish the body. Today June 12 was... See more


Company details

  1. Coupon service
  2. Financial advisor

Information provided by various external sources

Groupon (NASDAQ: GRPN) is building the daily habit in local commerce, offering a vast mobile and online marketplace where people discover and save on amazing things to do, see, eat and buy. By enabling real-time commerce across local businesses, travel destinations, consumer products and live events, shoppers can find the best a city has to offer. Groupon is redefining how small businesses attract and retain customers by providing them with customizable and scalable marketing tools and services to profitably grow their businesses.


Contact info

3.9

Great

TrustScore 4 out of 5

68K reviews

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Replied to 65% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

First time going here This place is…

First time going here This place is very clean and I appreciated no perfume smells since smells make me congested.
The staff was friendly and clean.
The body massage, was awesome and I enjoyed the face, head massage it was very relaxing plus the foot reflexology was perfect I also liked detox with hot stones. I made an appointment to go back again it’s worth it.

7 February 2026
Unprompted review
Rated 2 out of 5 stars

office 24 pro plus

Leaving the review as requested to get my life long licence for office 24pro plus.
It took two and a half days to get it activated, having used there system to the full on more than one occasion, took part in many chats and emails, and 7 phone calls without a single response, not bad for 24/7 cover.
Not a good weekend, I now have to wait and see it the licence is good.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Tout est compliqué au maximun

Tout est compliqué au maximun, pour arriver à un résultat décevant. Pas cher, mais ça vaut pas cher!

Everything is overly complicated, only to achieve a disappointing result. Cheap, but not worth it!

6 February 2026
Unprompted review
Rated 1 out of 5 stars

When you don't have a phone number to…

When you don't have a phone number to reach a human to speak with, you're obviously a scam. The website takes you in loops and when/if you can "CHAT" with someone they ask for 10 things to lookup your voucher. When you leave the screen to get the info the chat closes. NEVER EVER buy a SCREWPON.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Groupon is running scams with it's…

Groupon is running scams with it's voucher system. For certain items it will not include the cost of shipping but offers a refund to give you confidence in making the purchase. In order to find out the actual shipping charges, which are outrageous and more than the cost of the goods, you have to view the voucher. Once you view the voucher, you are no longer eligible for the refund. Quiet the scam groupon is running to steal your money.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Groupon doesn't properly check companies they advertise

I had a huge mess up with one of the services. It was permanent eyebrows. She wasn't even licensed I found later, but Groupon refused to reimburse me after she butchered my eyebrows. I had to get them done again immediately after so I didn't walk around looking like I was permanently surprised but only on the right side.
I mean it was embarrassing, and the lady took no responsibility for it AT ALL, but I assumed Groupon would. They did not. They actually told me to go back to the lady for her to fix them. Even the good service I received after, she couldn't get them completely squared up because they were so screwed up.
I just could not believe groupon did nothing. They are just awful.

8 July 2025
Rated 5 out of 5 stars

Purchased couples massage at local…

Purchased couples massage at local oceanfront hotel & spa. The massage was well done-relaxing room. The spa had separate locker rooms-relaxation rooms and hot tubs that were perfect end to the massage. We then had access to heated rooftop pool-we were the only guests in pool-what an amazing affordable Groupon… highly recommend Atlantic Hotel & Spa-via deal on Groupon.

15 July 2025
Rated 1 out of 5 stars

Groupon is now a horrible site

What started out as a good concept and a great idea to help small businesses is now crashing. These last couple of years, it has been denying credit cards of all types. There is no customer service to talk to, and AI does not help. I even tried creating different accounts and still.

It seems to be a glitch in Groupon and there is no way tot get help.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Groupon is a huge hassle and some Groupon are impossible to redeem but hard to refund

I bought a Groupon and after buying it, Groupon changed the Terms. Then, I find that the Groupon must be redeemed by going through some steps that are impossible to perform because the redemption code provided is not valid. I wasted an hour of my time and cannot resolve with Groupon because everyone there seems to be a complete idiot. Do not use Groupon or you will lose your money adn have a hassle.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

I purchased serviceIs from groupon to NJ Cleaning Services

I purchased services from groupon to have my carpet and air ducts cleaned from a company called NJ Cleaning services. When the technician arrived at my home he wanted extra money for services. When I asked him if he could just do the services I paid through Groupon he told me he couldn't honor the Groupon that I purchased. He left. When I explained to Groupon what had happened and wanted a refund. They told me that NJ Cleaning Services completed the job. No services were done in my house and Groupon refused to believe me and would not refund my money. I have proof that no services were done in my home because my son was home and could tesify what I am saying it true. Secondly, I have a ring camera that you could clearly no machine was brought into my home for services. Thirdly, if Groupon sent someone to my home to check if services were done they can see they were not. Lastly, if the work was performed why wasn't the voucher used. Very disappointed in Groupon. Never use Groupon nor NJ Cleaning Services..It's a scam.

22 October 2025
Unprompted review
Rated 1 out of 5 stars

No accountability for mistakes

I've used groupon many times in the past, but their conduct relating to my most recent purchase has been unacceptable and I will not be using them again.
I purchased a voucher for a spa day in Bristol for my mother and on getting the voucher my email, Bristol is listed as a redeemable location. However, when trying to book this, the merchant refused the voucher on the basis that the location wasn't available for that spa treatment. Groupon then went on to refuse a mistake had been made, offering no refund even though the location is right there on the voucher - proof of which was sent over to them. As no accountability has been taken, I will be moving this to trading standards for false advertising.

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Be careful with anything you purchase…

Be careful with anything you purchase on Groupon. Big time False Advertisement. It’s not what it seems. Be cautious because no refunds is allowed. PERIOD!!!!!!!!!!!!!!!!!!!!!’
I really wanted to give Groupon ZERO STARS!!!!!!!!!for False Advertisements!!!

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Groupon’s Merchant Support and account…

Groupon’s Merchant Support and account management are, without exaggeration, one of the most incompetent and misleading business operations I’ve ever dealt with.

Their so-called “account managers” are completely unreachable. Emails go unanswered for months. Phone calls go straight to voicemail and are never returned. I have not received a single proactive call, follow-up, or resolution despite repeated attempts.

Here’s the worst part:
I explicitly paused my campaigns, and Groupon continued running and charging them anyway. When I contacted support to stop it, they either ignored the request or bounced me endlessly between departments that clearly don’t communicate with each other. No accountability. No ownership. No solutions.

This feels less like a support team and more like a system designed to:

Take merchant money

Avoid direct contact

Stall until you give up

There is no real merchant protection, no reliable escalation path, and no urgency when your business is actively losing money due to THEIR failure to act.

If you’re a small business owner considering Groupon:
⚠️ Be warned. Once your campaign is live, you are essentially on your own.
⚠️ “Account managers” exist in name only.
⚠️ Requests to pause or fix issues are ignored while charges continue.

This experience has been exhausting, financially damaging, and completely avoidable if Groupon had even a minimally functional support structure.

I would never recommend Groupon to any serious business owner. There are far better marketing platforms that don’t rely on silence, deflection, and negligence.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Groupon allows companies to misrepresent services

I have purchased health testing services through Groupon multiple times. In the past, the reports were detailed, with login access, stored results, and clear markers and ranges. Recently, however, I purchased what appeared to be the same test, but another merchant.

The new report contained only generic comments, no values, no ranges, no markers, and no login access to view or store results. This is not the product advertised.

Groupon keeps the same product title, images, and discount style, but allows a company to sell under the same listing. but not delivering the real report results base on the hair I mailed to them via registered mail. This means customers cannot rely on the advertised description to match the actual service delivered.

I believe Groupon should take responsibility for ensuring that merchants deliver what is advertised. Otherwise, customers are misled into buying services that do not match their expectations or previous experiences. Groupon refused to refund my money on the service I purchased that was not deliver.

11 January 2026
Unprompted review
Rated 4 out of 5 stars

Saves you money...

Groupon has been very helpful when it comes to saving money. This particular purchase was for an oil change saved 40 dollars. If I had one complaint and im sure its as much my fault as theirs but location of business should be easier to see but again just as much my fault I could of looked a little harder to verify location and this is important so your not driving across town for anything when theirs a location closer

1 July 2025

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