iD Mobile Reviews 60,439

Stable pricing same price for the last two years. If a better deal becomes available. There's no contract. So switching plans at most costs a month. It's an extremely reliable service with some usef... See more

Contacted my Sam and asked about upgrading our current 2 year contract which was due to expire. We agreed a call back which he did and we looked at the options. ID mobile was the best option , go... See more

Impressive service i'm receiving, joined ID Mobile year half ago no issues to report. Had 2 signal bars now full most probably picking up Vodafones mast due to the 3 merger, however, still not imp... See more

Moved from Vodafone a few years ago and haven’t looked back. Never had any connection issues and great value for money. Data rolls over each month, sufficient for my needs and roaming in Europe is qui... See more

Had iD sims for a good while with only a few problems, good prices with plenty of choice re data, mins and texts and no yearly price increase on sim only. Occasionally do have trouble if not in are... See more

Ever since I was sat in a community hall subscribed to Vodafone with no 3G/4G signal and watching kids streaming video without effort, I knew I had to find out why them, and not me?!! Turns out they w... See more

I had an unknown direct debit set up on my account. I contacted ID mobile and was connected via chat to Leeche, I explained my situation and they just dealt with it, no pound of flesh necessary. Such... See more

Unlike previous experiences at the Telford store, I didn’t feel stressed or rushed when choosing my options. Ray was so adept at recognising that as a Pensioner, I wasn’t even a little bit teck savvy.... See more

Once you're up and running it's great. You can access virtually any asked question on ID community pages. There are often great offers available, different plans, upgrades and the huge savings availa... See more

Used ID Mobile’s chat bot today and asked to speak to an agent. I was very quickly connected to Silindokuhle who helped to answer my question about when I can change my mobile phone contract to SIM on... See more

Been with id mobile nearly 3 years now cant fault them signal great plans great customer care great what more can you ask for. been with just about every other mobile provider in the last 25 years ID... See more

Both the phone call signal, text message delays, and mobile data (internet) quality is consistently very poor in Leicester, East Midlands where I'm based. This needs to be improved for affected users... See more

Phonecall received from ID Cust Support as they couldnt find my issue report. Explained problem and following diagnostics a new SIM is on the way. Hopefully this will solve the issue. Thanks for the... See more

Unreasonable early cancellation charge. All payments made including final payment but took pac 2 weeks before end of contract and charge ridiculous cancellation fee. I now do not praise ID mobil... See more

Absolutely useless customer service. I’ve been without my eSIM and after spending hours trying to get through to someone who understands, they sent my eSIM and it doesn’t not work. They promised to s... See more

I swapped my previous provider in order to save money. ID Mobile were offering a great deal so I switched. I downloaded the e-sim, which was relatively easy having not done this before. I kept my numb... See more

Easy to set up account and monthly bill messages. Only ever had one coverage issue in Birmingham city centre. Would recommend this mobile company as long as you understand that Texts to short numbers... See more

I actually have a signal this morning, but the data is so poor even the BBC news pages are struggling to load. my 64kb dialup was faster than this. Will not support anything like video or teams... See more

UPDATE 18/01/26: Was promised I would be contacted toady. No contact received. Another 1 hour at 10 minutes wasted on live chat and despite entering my email address, no transcript sent. How odd...... See more

I've been with ID mobile for quite a few years now and I've always found them really good when it comes to changing plans and especially when going abroad with their roaming costs. Above all, they sti... See more

Even thought you can't call ID mobile that doesn't matter whatsoever. Every time I've needed help and agent has always helped. In my opinion, and experience with other network providers ID mobile... See more

From the moment I signed the contract to the phone's delivery, everything was simple and clear, and the email information was professional. Step by step, just as it should be. Your app website is very... See more

I had a bad experience with online customer service because I'm not a computer person. I've been to my friend and asked him to help me with my lost sim and a time to help me online but the person othe... See more

Been using and recommending ID Mobile for years now. I can’t understand why anyone continues to use anyone else. Never had an issue so not needed any customer service as such. You get exactly what it... See more

The 'live chat' does not help as they are clearly dealing with multiple chats and dont appear interested in the issue. I have now contacted them 4 times requesting a proof of usage for an insuran... See more

Analisa was very helpful but could not resolve the issue I was making contact about. This was not her fault as the technical team need to take the matter on board. As a new customer I tried to ha... See more

If I can give this company -5 score I would. First, their support people dont know what they are doing, they have no training, incapable with technical issues or other type of requests. Their man... See more

In my area is very poor reception including my home. ID is the only one who has full connection all the time not like the other popular high street brands. All family will swap for ID once contracts a... See more

Joined ID mobile in January after a recommendation, excellent service so far, always have a good signal. The change over from my previous provider was simple and I was able to keep my number which wen... See more

Switched to ID Mobile after years with O2 and it's been a breath of fresh air! Their network's generally solid, prices are great, and no hidden fees 👍. O2's service had started to go downhill, so ha... See more

Reasonably good price. The downside is lack of WiFi Calling preferred option. I live in an area where the mobile signal strength is at the boundary between wifi calling and mobile signal calling.... See more

I have been using id mobile SIM for around 8 years and have always had good experience with them, bills are always correct, and when I thought I had been getting scam calls they got back to me right a... See more

Chulumanco was very helpful with assisting with my enquiries and help. I had ordered a new SIM thinking I could just do an internal number transfer but this was not possible so Chulumanco cancelled my... See more

Took advantage of an iPhone upgrade offer in the Black Friday promotions. More phone and data with no immediate increase on monthly cost. Whole process very smooth, delivery next day, up and running... See more

ID offers great value for money with their SIM only rolling monthly contracts. They us the 3 Network which has great coverage in the UK and the EU. We have 3 family numbers on contract and for the co... See more

Very good service and the packages for the unlimited mins and internet are affordable and amazing. The 5G signal has improved very good but needs to be improved more but getting there. The best thi... See more

Cost performance is fine. Apart from the usual rubbish UK mobile coverage whether it’s Fulham central London or outside. The other thing annoyingly is countries outside the ‘included use’. Why is An... See more

Fantastic service ordered phone that I wanted as delivered promptly great value for money extremely happy with my monthly payment. Account was easy to set up online. Will definitely be staying with id... See more

Really works for me paying £5.00 month for unlimited calls & Text. I call very little but when do usually stuck in annoying queuing system on phone which if Pay as you Go REALLY hurts but I'm covered... See more

I spoke too soon- before checking whether I had been helped effectively. Nearly two weeks now I took two plans - only one is working. All three agents failed to get my line for the second plan work... See more

Quite possibly the worse phone company to choose. Don’t do what I done and choose it because it was the cheapest deal!! Honestly my worse regret. The phone literally rarely has signal and the 4G/5G... See more

Id mobile great, apart from my test messages not getting through most days 🙃 delivery reports not working and its Pretty frustrating when friends and family don't Get any messages. Also there's been... See more

Since I switched from EE to iD Mobile almost 2 years ago I haven't had any real issues so I'm extremely pleased with the service and competitive tariff I've been on. The information I get from the app... See more