While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique selection of products available, particularly highlighting the official licensing and impressive detailing. Consumers appreciate the accurate sizing of items like jumpers and the excellent condition in which products arrive, often noting careful and protective packaging. The speed of delivery is also a frequently mentioned positive aspect. People are generally satisfied with the delivery service, often describing it as quick and well-communicated. However, there are some mixed opinions regarding order fulfillment, with a few consumers reporting issues with delays and a specific courier service. Despite these occasional issues, the overall sentiment remains positive, with many reviewers expressing their intention to order from Merchoid again.

Based on these reviews

Rated 5 out of 5 stars

Absolutely brilliant! Merchoid has quickly become my go-to for official merch. The range is spot on — loads of unique items you don’t see everywhere else, and everything feels properly licensed and w... See more

Rated 5 out of 5 stars

Really happy with my merchoid experience 😊 Second time using these. 1st time I ordered a loungfly pre order but changed my mind and had it refunded. The team were really great at communicating... See more

Rated 5 out of 5 stars

Saw this on my Internet wanderings and decided it would be my Christmas jumper. The fit is just right even though I wasn't sure from what i'd read about sizing. I take XL t shirts and the XL jumper wa... See more

Rated 4 out of 5 stars

An excellently made handbag which came well packaged and all parts protected to avoid any contact damage int he box on it's journey. Only thing to be considerate of is that it doesn't have 3 compartme... See more

Rated 5 out of 5 stars

The jacket is ACE!! I've had my eyes on it for ages and finally bought it suggested you definitely measure your chest to find the right size you need as their chart was accurate for me. Delivery was q... See more

Rated 4 out of 5 stars

Easy to use website but check out showed no option of where to put a discount code so I missed out on saving a bit of money. Other than that it arrived quickly and smells absolutely fantastic! If anyo... See more

Rated 5 out of 5 stars

Two fabulous Christmas jumpers (Batman and The Nightmare before Christmas). Lots of admiring comments about them. Jumpers true to size and slimmer fit not baggy . Swift delivery. Would buy from them a... See more

Rated 5 out of 5 stars

The bag's design is fantastic and I love it. But, unfortunately, I overlooked the strap's material bottom half, the green part, being very smooth and it's much longer than other Loungefly straps so it... See more

Rated 5 out of 5 stars

When I had an issue with a product I got on sale already having some damage once out of the bag they took a look and offered to have it replaced, even going so far as to finding one tucked away somewh... See more

Rated 5 out of 5 stars

Ordered on a Sunday night. Was posted with Evri the next day and arrived on the Tuesday. Very quick. The Lord of the Rings Christmas jumper is really nice. A great design with good production quality.... See more

Rated 4 out of 5 stars

The product is excellent and the communication around the order is good. Just a shame their choice of courier is not known until after you order. Delays occurred with the delivery (not the first time... See more

Rated 5 out of 5 stars

If I had a lot more money I would have ordered a lot more christmas jumpers. Very good quality material. Fast delivery. I will definitely order from Merchoid again. I ordered the teenage mutant ninja... See more

Rated 5 out of 5 stars

Ordered a light for my missus as had been waiting for the Zelda chest to come back into stock as re-sellers were twice the price! Merchoids website was easy to navigate quickly with the ability to bro... See more

Rated 5 out of 5 stars

I ordered from here to get a loungefly bag that was out of stock woth Loungefly. It arrived quickly and exactly as described, extremely well packaged and the communication through the process was supe... See more

Rated 1 out of 5 stars

Item didnt arrive and trying to talk to a human at Merchiod is non existent. You can talk to a human and emails to this company are poor. They sent my item on a two day delivery with Evri and my pac... See more

Rated 5 out of 5 stars

Arrived super quickly and was well packaged. The tracking was great. The jumper was so well made and looked fantastic. I was really impressed with the quality. They have free returns which is excel... See more

Rated 4 out of 5 stars

Products arrived quickly and there was plenty of communication. The Price point and quality of the goods was excellent, as promised. The only reason I wouldn't give them 5 stars is they used Evri to d... See more

Rated 2 out of 5 stars

I ordered an item in early November with a dispatch date of end of November. It didn’t arrive so I chased it. I was told it would be delayed, but I have to say I wasn’t expecting it to take three mon... See more

Rated 5 out of 5 stars

Great Christmas jumper, super soft and cosy, brilliant quality. Arrived really quickly. Nothing to fault at all! Would definitely buy from them again.

Rated 3 out of 5 stars

First off, the itself is as described (Sith the season). It's a great fit and warm. I ordered 16 November and got it today 12 December. They said when I ordered there would be a wait as they didn't ha... See more

Rated 5 out of 5 stars

Brilliant. I checked the business on Trustpilot before ordering and I've not been disappointed. I found a lovely Christmas jumper, managed to pick the correct size first time and delivery was very swi... See more

Rated 1 out of 5 stars

I ordered a christmas jumper from this site every year. This year I ordered and didn't recieve my parcel because they delivered it to the wrong address. This was clearly seen in the photo which showed... See more

Rated 5 out of 5 stars

My purchase arrived soon after I ordered it and when it arrived, it was clear that a lot of care had been taken to ensure the backpack arrived in pristine condition. Really pleased with the purchase a... See more

Rated 5 out of 5 stars

Easy to order , packed nicely , I ordered two jackets and they are fabulous well made only downside is that on mine ( females jacket ) the arms are quiet long otherwise I’m very happy with both

Rated 1 out of 5 stars

My delivery was shipped and then kept by delivery company. I’ve now been waiting over 6 weeks for the jumpers I ordered for Christmas. I’m now getting no correspondence from merchoid or Evri so may... See more

Rated 5 out of 5 stars

Quick and easy, what I ordered looked exactly like it did online as well, got to me in good time. I honestly have no complaints, strong recommendation.

Rated 5 out of 5 stars

Great website, bag came very well packed and protected. I have one very happy son. Delivery was good not as quick as I’ve had before but that was Evri not you guys. So overall would 100% recommend

Rated 5 out of 5 stars

Super quick delivery.. really pleased as the only place I could find the moana bag my daughter wanted! All wrapped up for her birthday so won’t be used until June, but have had loungefly bags before!... See more

Rated 1 out of 5 stars

I ordered an expensive item before Christmas and it still hasn’t arrived. I have checked the tracking number provided and it’s still showing that Royal Mail are expecting it even now and we are in Jan... See more

Rated 5 out of 5 stars

Brilliant Service, really quick delivery. Absolutely love everything on the website!! Bought the Jaws jumper and is a perfect fit and very good quality.

Rated 4 out of 5 stars

Fast service! the Christmas jumper arrived just a couple of days after I ordered it. It was a bit larger than I expected, so I think next time I'll have to remember to order XS rather than S. Still fi... See more

Rated 5 out of 5 stars

Jumper ordered arrived really quickly. It was well packaged and delivered. It was the right size as advertised and good quality. It has not been worn or washed yet so cannot comment on this.

Rated 5 out of 5 stars

My item was despatched and delivered quicker than I was expecting, and it was packaged carefully. The item itself is fab and I cant wait to use it!

Rated 5 out of 5 stars

My order was wrapped up and sent out super fast and arrived quick and secure very happy with my purchase already looking at other times 5*

Rated 5 out of 5 stars

really impressed with the product and it looks so much better in real,i ordered one size up as i like to wear something under the jumper and it fits perfect

Rated 5 out of 5 stars

Super impressed with Merchoid. Dispatch was really quick, had some problems with the courier but that was 100% no fault of Merchoid. Really well packaged.

Rated 1 out of 5 stars

Order was never received, the courier (Evri) delivered somewhere else (as shown on the proof of delivery). Courier admitted fault and when this information was presented to the merchant, they refused... See more

Rated 1 out of 5 stars

Always promoting preorders for products that end up being delayed over and over again. I've given up trying to purchase. Zero communication until I contact to cancel an order for a refund.. Never seen... See more

Rated 1 out of 5 stars

Placed an order on 30th August and have heard nothing since. Tried to contact them through their messaging service but they do not 'recognise my email address'. This is the same email address tha... See more

Rated 1 out of 5 stars

I ordered a Christmas Jumper that was intended for a gift. Unfortunately Merchoid use Evri, the famously worst courier service. The Item hasn't arrived and I have been emailing both companies for a re... See more

Rated 1 out of 5 stars

I placed an order at the end of April to Latvia. It’s been over 20 days now with no updates or information about the package. No one is responding — complete silence. They only replied once, saying... See more

Rated 5 out of 5 stars

Placed my order late on Thursday evening, parcel was delivered Monday morning. Well packaged to avoid any damage

Rated 5 out of 5 stars

The quality of clothing is fantastic and the other items purchased were equally of high quality. I love my Wallace and Gromit Christmas jumper.

Rated 5 out of 5 stars

I ordered cufflinks. Super easy website. Clear delivery as I wasn't in a hurry used the free delivery and it was a very quick delivery. Cufflinks look fantastic.

Rated 1 out of 5 stars

Definitely seems dodgy. Ordered several months in advance and it still didn't arrive in time for a birthday gifts. No proper explanation as to why it was delayed repeatedly. Don't waste your time/mon... See more

Rated 5 out of 5 stars

Had 2 Christmas jumpers delivered, sizing was as expected and seemed to be good quality. Arrived in just a few days. Very happy.


Company details

  1. Events & Entertainment

Information provided by various external sources

Who’s your favourite Doctor? Dr Gordon Freeman, Dr Doom or Doctor Who? We search all the known galaxies looking for the coolest, quirkiest, most fashionable merchandise from all the videogames, TV shows, comics and movies you love. Everything we sell is 100% officially licensed, so you can be confident anything you buy will be of the highest quality and give you that warm, fuzzy feeling that only comes from supporting the creators Oh, and sorry Whovians, but Dr Gordon Freeman will forever be our favourite Doctor.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Liars…

Ordered a hat 11th November and the shipping date said end of Nov, when that passed it changed to the end of Dec, when that passed it changed to the end of Jan, and so on until February when I finally decided to cancel my order (not sure whether they’ll actually refund me yet!)

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Item didnt arrive and trying to talk to…

Item didnt arrive and trying to talk to a human at Merchiod is non existent. You can talk to a human and emails to this company are poor. They sent my item on a two day delivery with Evri and my package never arrived. Evri had my parcel for five days and I still didn't get it as it was a 60th birthday present for my wife.
This has coursed great stress and upset and disappointment.
I've asked for a refund and not received any answer to my request.

30 January 2026
Unprompted review
Rated 2 out of 5 stars

Three months of waiting and then delivery didn’t happen

I ordered an item in early November with a dispatch date of end of November. It didn’t arrive so I chased it. I was told it would be delayed, but I have to say I wasn’t expecting it to take three months! Waited in today for it as I got a delivery notification and nothing arrived. Overall pretty poor communication and I’ve no idea if it will ever actually turn up.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

My item was despatched and delivered quicker than I was expecting, and it was packaged carefully. The item itself is fab and I cant wait to use it!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Good quality with a relativley quick delivery. well packaged and arrived in perfect condition

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I ordered a christmas jumper from this site every year. This year I ordered and didn't recieve my parcel because they delivered it to the wrong address. This was clearly seen in the photo which showed it by a bush and I have no bushes situated around my house. I informed merchoid and recieved an arsey email back saying the tracking said it was delivered and was ignored following this. I got a refund through my bank and then they contacted me to try to resolve the problem. Absolutely poor customer service and they clearly hoped I would just not pursue it if they ignored me. Won't be ordering from here again unfortunately, no apology or means to make amends. They also removed my previous review. Absolute joke of a company.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

I ordered an expensive item before…

I ordered an expensive item before Christmas and it still hasn’t arrived. I have checked the tracking number provided and it’s still showing that Royal Mail are expecting it even now and we are in January. I expected delays because of Christmas but this is beyond a joke. I’ve emailed in several times, tried calling them and it gets cut off and even sent them a message on Instagram all of which have been ignored! This was a Christmas present and not a cheap one! They are actively posting on social media but won’t even respond to comments or messages! I’ll be coming to your offices sometime this week and will be walking away with the item I ordered!

5 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look